Myra Villasin-Astorga

517 Elmwood Avenue * Uxbridge, Massachusetts 01569

mvc728d0@westpost.net
(h) 508- 278-2924 (c) 508- 341-4236
Enthusiastic, energetic and intuitive sales and client services professional wit
h more than 12 years of account management, business development and client serv
ices experience. Strengths in client relations maintenance, new business relati
onships and customer service. Five years Fortune 500 corporate account manageme
nt experience. Knowledgeable as a Microsoft Channel Partner. Developed sales o
pportunities around Application Development, Application Remediation, Business I
ntelligence, Microsoft SharePoint, Microsoft SQL and Virtualization. Plus sales
experience in the technology training, publishing and manufacturing industries.
* Creative Thinker * Outstanding Customer Ser
vice
* Dynamic Team Player
* Network and Relationship Builder

PROFESSIONAL EXPERIENCE
Business Development Specialist Sept. 2008-Dec. 2009
Custom Computer Specialists, Inc. Lincoln, RI
* Instrumental in developing new business for Custom's business and technolo
gy services throughout New England.
* Successfully brought in 10% new business from driving business and technology
seminars.
* Increased seminar attendance by 30%.
* Effectively contributed to the creation of marketing campaigns around various
business and technology topics.
* Substantially improved relations with Microsoft by effectively managing the pa
rtner relationship.
Business Development Manager 2007-2008
Greystone Solutions Inc. Boston, MA
* Developed and maintained trusted relationship with prospective clients by prov
iding them with timely access to Greystone's business and technical expertise.
* Resourcefully generated 15% of new business for Greystone's client services te
am.
* Solely responsible for driving seminar attendance.
* Successfully contributed to the execution of Greystone's marketing campaigns t
o generate leads.
* Effectively managed the New England BizTtalk User Group (BTUG)

Account Manager 1998-2002

ThinkPath Training/ObjectArts New York, NY
* Managed Fortune 500 corporate accounts and developed new business for a Micros
oft Training Partner in the New York Metropolitan area.
* Consulted corporate management of media, communications, publishing and legal
markets with customized training in Microsoft technologies.
* Successfully retained 98% of existing client base with strong client relations
hip and efficient customer service.
* Developed 15% of new clientele within my targeted market.

Account Representative 1997-1998

Aspen Publishers, Inc. New York, NY
* Developed new business and managed accounts for a publisher of legal treatises
.
* Efficiently managed national accounts which consisted of Law Firms, Law School
s, Corporate Counsels, Financial and Investments firms within the North American
market.
* Effectively managed various customer service issues.
Publication Sales Representative 1995-1997
North American Publishing Co. Philadelphia, PA
* Responsible for inside sales and promotion of graphic arts publication for an
industrial resource publisher.
* Ensured prospects base included the entire North American market.
* Resourcefully attended national trade shows for the graphic arts industry.
* Maintained a clean and organized database.
* Effectively managed various customer service issues.
Sales Support Coordinator 1993-1995
Durand Products Inc. Philadelphia, PA
* Resourceful liaison between sales managers and customers for a materials handl
ing manufacturer.
* Provided accurate information related to sales of Durand products.
* Increased efficiency in the sales order process.
* Strongly involved with quoting, closing sales and meeting deadlines.
* Effectively managed various customer service issues.
Administrative Assistant 1991-1993
The Neville Foundation Pittsburgh, PA
* Responsibly performed administrative duties required to execute all projects i
n a timely manner.

EDUCATION
University of Pittsburgh, Pittsburgh, PA 1992
Rhetoric and Communications, B.A. Minor: English
Computer skills include Microsoft Office, Salesforce and Autotask.