M. Blair Wilcox, Jr.

Seven Nomas Lane

Richmond, VA 23238
Facsimile: (804) 741-3536
Mobile: (804) 357-5318
E-mail:
OBJECTIVE: A challenging position with good advancement opportunities
SKILLS:
* Proficient with CSCS, CIC, Lotus Notes, JHA Products, FundTech PayPlus USA (w
ire system)
* Proficient with the Citrix computer system deployment environment
* Proficient in the Jack Henry Vertex Teller system
* Proficient with MLCS, TCL (mortgage data systems)
* Proficient with PC operation, networking and general maintenance
* Highly experienced with Microsoft Office Professional (Excel, Word, PowerPoin
t, Access), Windows 95/98/2000/ Professional/Millennium/NT/XP Professional
* Proficient with many other software applications (Lotus, Corel Office (includ
ing WordPerfect), Adobe PhotoShop, Quicken, QuickBooks, OCR (Caere OmniPro and o
thers), Symantec (Norton) Products including SystemWorks 2000-2007, Internet Sec
urity Professional 2002-2007 (including Firewall) and Ghost, Restaurant Manager/
Back Office
* Planned, created and presented many PowerPoint presentations
* Designed, created and deployed several web pages
EDUCATION: University of Richmond Richmond, VA
Graduation Date: May 2002
Bachelor of Science in Business Administration, Management Systems and Internat
ional Business
University of Queensland Brisbane, Australia
Study and Travel abroad Spring/Summer 2001
EXPERIENCE:
2010-Present Virginia Swim Club Management Richmond, VA
Pool Manager
* Responsible for creating and maintaining a weekly schedule of Lifeguards
* Enforce management's rules, and facilitate a better understanding of these ru
les for the staff and patrons
* Maintain a clean and organized facility
2007- 2010 First American Bank Chicago, IL
First American Data Services Level II Customer Service Representative
* Created and developed, with one other person, a new sub-department, Level II
CSR, as a front-end trouble-solving function between the Data Service department
and the internal system clients, solving 70% of all system problems without inv
olving the Data Service Department, greatly reducing that department's workload
* Resolve internal client hardware, computer, networking and telephone system p
roblems. Includes system and program lock outs, lack of functionality, access in
tervention, and configuring new user access
* Develop and support more open and positive communication between the internal
customer service department, IT Department and programming sections
* Primary cover and back-up for First American Bank Wire Transfer department, s
ending and receiving $150 million in wires daily
* Integral role as part of Installation Team for testing, converting, installin
g and troubleshooting a new teller system for the bank (conversion from the More
 Teller to the Jack Henry Vertex Teller system)
Boot Camp Management Training Program
* Participant in a management development program to obtain an understanding of
all facets of banking, including Teller functions, Personal Banking functions,
Level 1 call center support and loan production. Graduated from the program four
months ahead of schedule.
2003-2007 SunTrust Mortgage, Inc. Richmond, VA
Correspondent Funder
* Assessment and validation of the authenticity of loan documentation and infor
mation between MLCS and the actual Mortgage Note. Completed all documentation fo
r the purchase of loans from correspondent entities.
* Continuously increasing responsibility in the Department while maintaining gr
eater than expected quality and production
Exceptions Department
* Research and solve pended loans, using MLCS, Alltel workflow, Fidelity (CPI),
employing telephone research and direct contact with Insurance Companies and Se
ttlement Agents
Post Closing Review
* Review and verify digitally imaged SunTrust Loan files for accuracy and consi
stency between MLCS and Alltel workflow systems
* Consistently exceeded daily/monthly quotas
Administrative Assistant
* Special Projects - Organize, plan and successfully complete varying special p
rojects including; compilation and summarization of individual Productivity Repo
rts, summarization of departmental level production performance, development of
comparative graphics, compilation of Customer Quality Assurance Service Standard
reports, analysis of performance levels and reasons for sub-standard service, a
nd Construction Loan Portfolio data maintenance and cleaning.
* Assist Loan Team through entry of data into central system for initial set-up
of loans, research and solve issues in preparation for closings, service existi
ng clients with draw downs on their construction loans, order inspections and ha
ndle any other service issues that arise.
1995-2005: Management Systems Integration, Inc. Richmond, VA and Manomet, MA
Office Assistant Part-time
* Accounting - Accounts Payable management, check production and distribution,
account analysis, historical file management
* Production - Printing, reproduction, binding
* Clerical Duties - Faxing, mailing, filing, office supply research, specificat
ion and acquisition
* IT - PC and printer installation, set-up and application installation, networ
k installation and configuration, full system backups to tape and network hard d
rives, Internet (ISP) configuration
2002- 2004: Silverado Southwest Bar and Grill Richmond, VA
Manager, Bartender and Waiter
* Open and Close restaurant
* Manage Customer Relations
* Create and manage server scheduling
* Manage bar service and create drinks for patrons
* Take and serve meal orders
* Perform maintenance and set up for operations
1995 - 1999: Tom Brown Hardware Richmond, VA
Sales Associate, Section Manager, Stock Clerk
 * Manage the entire pet supply section including inventory, selection and order
ing of stock, shelf stocking and display development
* Assist customers, stock the floor
ACTIVITIES:
Community Involvement:
* Licensed Lay Reader and Lay Eucharistic Minister
* Habitat for Humanity and Christmas in April volunteer construction worker, CA
RITAS (homeless program) volunteer overnight host
Other:
* University of Richmond - Club Team Rugby Vice President and player
* Four mission trips doing construction and rehabilitation work and Children's
Ministry in the Eastern US
* International Mission trips (construction and Children's Ministry) to Jamaica
and the Dominican Republic
* Traveled in the British Isles, Western Europe, Morocco, Australia, New Zealan
d
* Lived and went to school for a year in Madrid, Spain
* Students Organization for Developing Attitudes (SODA) volunteer
* 2009 - 2010 Cambridge Who's Who Registry of Executives, Professionals and Ent
repreneurs
REFERENCES:
Provided upon request
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