EXPERIENCE SUMMARY

Experienced Clinical EMR Analyst, trainer, account manager and support technicia
n. Worked extensively with medical software both as a trainer and in support and
technical roles. Thorough understanding of lab interfacing, diagnosis coding, p
rocedure codes, electronic prescribing, patient and clinical work flow and clini
cal documentation. Experience with EMR spans 23 different medical specialties. T
hese attributes define committed ability to work with various healthcare compani
es to help them achieve their goals of quality implementations within their prac
tices.
Key Achievements
* Implemented, trained and provided software and technical support for eMedsys E
HR, Misys EMR and ProVox EMR clinical to include sub modules of Rx ordering/disp
ensing and lab orders/results
* Recognized by clients and management as timely and reliable in quickly solving
training and support issues
* Partnered with staff and clients as needed to resolve issues
* Joined with other support staff to write training and support documentation fo
r the EMR product; the documentation then became the standard for all EMR traine
rs
* Worked with available resources to accomplish the training goals and needs of
the client
* Provided key research and input for the development of the first eMedsys Preve
ntive Health Maintenance Module
* Extensive experience in designing and modifying clinical templates for care do
cumentation
PROFESSIONAL EXPERIENCE
eMEDSYS 03/2007 - 03/2010
(NOW ADVANCEDMD)
Implementation/Training and Client Support Services
* Responsible for implementation, training, software and technical support of th
e eMedsys EHR and sub modules to include Rx ordering/dispensing and lab orders/r
esults
* Received and reviewed contracts for new clients to determine implementation an
d training needs and client expectations
* Coordinated the install and configuration of EHR, client training and go-live
assistance
* Provided technical support by conducting analysis and research on software and
hardware problems, errors and issues
* Provided a solution for the client and/or coordinated for higher level develop
ment and/or technical support as needed
* Completed certification training and testing on AdvancedMD's Practice Manageme
nt Solution

MISYS HEALTHCARE 06/2005 - 03/2007

Client Implementation, Training and Support/Project Manager
* Responsibilities included on-site implementation, installation, configuring an
d testing of Misys EMR software and sub-modules including Rx ordering/dispensing
and lab orders/results
* Tasks included the training and going live for physicians and staff from vario
us medical specialties on the Misys EMR software system. Conducted additional s
upport as needed following go-live
* Focused on project management and coordination among corporate staff, 3rd part
y vendors of various PMs and EMR systems and the client
* Demonstrated extensive knowledge and use of Microsoft Office Suite, PC skills,
networks, interfaces, and operating systems
PROVOX TECHNOLOGIES 12/2002 - 03/2005
Implementation and Training Specialist
* Responsibilities included on-site implementation, installation, configuring an
d testing of ProVox EMR software and of SQL Server
* Trained physicians and staff of various medical specialties on the Provox soft
ware and dictation system. Provided continued support and training following go
-live
* Focused on project management and coordination for interfaces among corporate
staff, 3rd party vendors of various PM and EMR systems and the client
LAFENE HEALTH CENTER, 07/1998 - 12/2002
KANSAS STATE UNIVERSITY
Systems Administrator
* Maintained the departmental LAN consisting of two IBM AIX and one SCO UNIX ser
vers, one Novell 4.11 and one SQL Server
* Provided tech support and training to department users of the Medical Manager
EMR, Propharm 1, Clinlab, Provox and various Windows Applications software.
* Additional responsibilities included building, diagnosing and repairing comput
ers and peripheral equipment

EDUCATION
Associate of Applied Science, Business Computer Technology, Barton County Commun
ity College, Fort Riley, KS, 4.0 GPA, nine semester hours remaining before compl
etion
Associate of Technology, Pierce College, Tacoma, WA
Other
* Approximately 180 hours Cisco CCNA in networking, routers and switches, Manhat
tan Technical College
* UNIX AIX Advanced System Administration - Problem Determination
* UNIX AIX Systems Administrator course
* PC and Advanced PC troubleshooting, maintenance and repair, CompuMaster Techni
cal Training Institute
* UNIX AIX Basic Administrator course
* Senior Level Staff Management Course (US Army), Ft. Bliss, TX
* Novell Intranetware version 4.11 Network Administration, Kansas State Universi
ty