Carma A.

Miller
Cell: (336) 816-1806
cmca5b40@westpost.net
EDUCATION
North Carolina A&T State University, Greensboro, NC. B.S. Accounting. Dean's
List. May 1995
Coldwell Banker Triad Real Estate School. Real Estate Salesperson License. Sep
tember 1999
North Carolina Association of Realtors. GRI designation. November 2003
Century 21, Inc. Certified Senior Residential Specialist 2002
Coldwell Banker Triad Real Estate School. Real Estate Broker License, Active.
February 2005
DeVry University - Keller Graduate School of Management. 2009 - Present
MBA, Accounting and Project Management. Expected Graduation: July 2012
MBA Courses: Organizational Behavior and Leadership, Marketing Management, Busi
ness Law: Legal, Ethical and Global Environments, Managerial Applications of Inf
ormation Technology, Project Management Systems.

OBJECTIVE To obtain a middle management/exempt or upper level non-exempt positio

n providing an opportunity to utilize analytical and critical-thinking skills, a
long with communication and people-oriented skills, gained from educational and
work experience.

WORK EXPERIENCE
Branch Banking and Trust Company, Winston-Salem, NC
March 2006 - April 2009
Real Estate Associate, Support Services - Real Estate
*Managed lease accounting for commercial properties and ATMs, leased and owned b
y BB&T bank.
*Interpreted and abstracted new lease documents, amendments, renewals, etc., int
o the Asset Management and Technologies database.
*Handled Accounts Payable and generated month-end reports and reconciled total r
ent expenses and adjustments.
*Assisted with annual budget, monthly forecast for leased properties and compile
d rental information for bank's 10-K report.
*Audited compliance of real estate documentation in property files. Researched i
ssues.
*Successfully handled common area billing issues with landlords. Saved bank $12
k in a quarter.
*Participated in implementation and end-user testing of new lease accounting sys
tem, PLANON.
*Recommended improvements for the ATM lease renewal, new document, and budget pr
ocesses.
*Volunteered for extra projects that would enhance my job skills.
*Updated guidelines and procedures as needed to enhance or change processes.
Housing Authority of the City of Winston-Salem, Winston-Salem, NC
July 2004 - January 2006
Assistant Property Manager
*Provided a variety of services including but not limited to facilitating the ho
using application process, coordinating resident move-ins and move-outs.
*Handled accounts receivables, posted rent payments, other charges and adjustmen
ts, balanced receipts by community and made bank deposits.
*Maintained current information on residents, charges, vacancies, and transfers,
created and assigned maintenance work orders, coordinated vacant unit reconditi
oning.
*Scheduled initial, annual, move-in, move-out and preventive maintenance inspect
ions and distributed notification letters.
*Prepared court papers for rent and other charge delinquencies and evictions.
Century 21(R) Gwen Hill & Associates, Inc., Kernersville, NC July 2004
- December 2005
Broker Associate
Century 21(R) Mayfield & Hill Properties, Inc., Winston-Salem, NC Septem
ber 1999 - July 2004
Sales Associate
*Achieved sales and listing goals to achieve multi-million dollar producer, aver
aging 12+ closings/year at $125k/sale.
*Effectively facilitated contract negotiations between buyers and sellers to clo
se the sale.
*Scheduled inspections and coordinated closings, created, mailed and distributed
personal and property marketing brochures.
*Prepared and presented agent pledge and marketing strategy to sellers to obtain
exclusive listing agreements.
*Performed market evaluations and prepared broker price opinions/analyses for va
rious asset management companies.
*Acted as Marketing Coordinator for sales team.
*Mentored new agents.
Wachovia Bank, Winston-Salem, NC
May 1995 - April 1999
Business Analyst II, Operational Services Corporation
*Monitored the intra-day use of credit while working with areas which impacted r
eserve position and determined alternate processing methods as appropriate to mi
nimize use of credit.
*Prepared monthly and quarterly reports which communicated intra-day activity to
middle and senior management.
*Addressed issues and action items related to business continuity planning for t
he Wire Transfer and Book Entry Systems that included updating and distributing
the business continuity plan to appropriate areas.
*Set end-user access rights to Wire Transfer System and periodically reviewed re
newal of those rights.
*Conducted backup system testing with the Federal Reserve Bank to address contin
gency needs.
*Prepared and presented financial reports for one responsibility code, including
annual budget, monthly forecast and variances.
*Analyzed and reported variances in business unit metrics.
*Created test plans and macros to conduct end-user testing for Wire Transfer Sys
tem during Federal Reserve account consolidation and system enhancement projects
.
*Completed special projects as needed.

SKILLS/OTHER/EXPERIENCE
Computer Skills: Microsoft Word, Excel, PowerPoint, Access, Publisher, Outlook
, Visio, Document Direct, PLANON, AMT, BlueZone 3270 Session (AS400), Crystal Re
ports, CICS, Budget Model, Lotus Notes, Visual Homes.
Training & Development: Real Estate Continuing Education, Comparative Market An
alysis, Broker Price Assessments & Analysis, Appraisal methodology, Corporate B
anking Operations School, Effective Writing for Results, Tips & Techniques of Ef
fective Writing, Effective Presentations, Communication Skills Workshop, Introdu
ction to Project Management, Project Management: Applied Concepts and Technique
s, Project Leadership, Stress Management, Effective Time Management, Exceptional
Customer Service.