NUVIA DIGHELLO

P.O. Box 1773

Gray, ME 04039
Direct 207 317 0966
ndcc0a62@westpost.net

Emergency Medical Technician

SUMMARY OF QUALIFICATIONS
* Developed patient and family satisfaction surveys to monitor and improve quali
ty of care.
* Designed and delivered hands-on customer training to develop understanding of
product and proficiency in its use.
* Ordered and distributed surgical supplies to guarantee adequate supply for ope
rations.
* Established and maintained excellent client relationships, providing medical e
xpertise and consultation on a regular basis to several independent local client
s.
* Created and maintained provider schedules utilizing Composite Health Care Syst
em.
* Assisted in the creation, revision, and implementation of operating instructio
ns, policies, and job descriptions to maintain consistent quality.
ABILITIES
* Use clear and concise communication skills in conjunction with strong organiza
tional skills to perform daily duties.
* Resourceful, energetic, competent, results-oriented with the ability to multi-
task.
* strong mediation and problem solving skills.
* Met or exceeded all performance goals to date.
* Work well as a team member or independently.
* Recognized for long hours, commitment to customers, attention to detail, profe
ssionalism, and follow-up.
* Demonstrated ability to meet the needs of patrons, dependable, hard working, r
eliable, and punctual.
EXPERIENCE HIGHLIGHTS
Nutrition Assessor/Employment Development Specialist for Senior Citizen, Case Ma
nager for Elderly. - 2004 to 2010
North Shore Elder Services, Danvers MA
* Provided Employment Coordinator with montly analysis of job performance; provi
de good public relations between enrollees, employers and the community.
* Developed individual employment plans.
* In the nutrition position I sent letters to physicians for those clients on sp
ecial diets, conducted in-home assessments on all clients, Mantained written int
ake assessments and on-going progress notes for each visit.
* As a case manager I assessed the different needs of the clients refering them
to various programs within the agency across other agencies.
Knowledge of the State Home Care System, ability to interact with a variety of c
ommunity agencies.
Medical Interpreter on Call - 1997 to 2000
North Shore Medical Center,, Salem MA.
* Assisted Spanish patients having languages barriers in communications with med
ical staff at the emergency room and regular doctors visits.
* Assisted the Spanish Community with translations of hospital docoments.
ACADEMIC QUALIFICATIONS
Bachelor of Arts, Education - 1996
Logos Christian College, 900 University Blvd. North, Suite 107, Jacksonville, FL
Medical Asistant Certification training - 2010
Boston Career Institute, 420 Main St Malden, MA
Training as Medical Assistant
Emergency Medical Technitian - 2010
EMS Academy, 79 Parking Way, Quincy, MA.
Emergency Medical Technician Diploma of completed of course.
SKILLS
* Bilingual Spanish-English, English-Spanish.
* Multicultural Understanding of various clients.
* Problem Solving
* Planning
* Quality and Productivity Improvement
* Project Coordination
* EMT-Basic, Department of Public Health 2010 to 2013
POSITION DESIRED
.

TRAINING
* Emergency Medical Technician, EMS, 79 Parking Way, Quency, MA 02169. 2010. Bas
ic Comprehensing of physical examination, splinting, bandaging.
C-spine Inmovilization, lifting carrying and extrication.
* Medical Assistance, [ Boston Institute ], 420 Main St, Malden MA. 2010 to 2010
. Medical orientation(terminology), phebotomy, EKG,
* CPR.