Lisa Jones-Harwell

9108 Cheltenham Drive

Brandywine, MD 20613
(301) 372-2883
OBJECTIVE
To obtain a Sr. telecommunication position where my technical expertise in proje
ct management, software programming, telecommunication installation, and managem
ent skills can be utilize in the pursuit of a private industry or federal career
.
EXPERIENCE
May 2001 - Present
Systems Integration and
Development, Inc.
9900 Belward Campus Suite 200
Rockville, MD, Telecommunications Engineer
Team lead for PBX personnel, supporting the Information Technology Management Se
rvices Mission Critical and Application Support Division. Provide analysis, and
technical Public Branch Exchange (PBX) Servers, Voice Mail Servers and Call Acco
unting network facilities across the United States. Provide software administrat
ion and management for Avaya systems G3R, G3si; Avaya communication systems S830
0, S8400, S8700 and Intuity Audix systems. I provide management support to the
following agencies: Office of Workers Compensation, Office of Federal Contracts
and Compliance Programs, Office of Labor Management Services and Department of W
age and Hour. Develop and publish policies, procedures, short and long term plan
ning of voice communications requirements, based on analysis of current configur
ations, and trends and functionality of all current customer services policies.
Manage site surveys to acquire the clients short term and long term needs regard
ing Automatic Call Distribution applications (i.e. teleconference, video, teleco
mmuting, and paging) and other telecommunication needs upon request. Serve as t
he departments telecommunication liaison facilitating installations and on-going
maintenance to ensure all departmental guidelines regarding telecom is adhered
to. Responsible for acquiring local and long distance services through GSA and
our FTS provider, interfacing on behalf of the client with various vendors requi
red for cabling, electrical services, UPS, installation and maintenance of switc
hes both on-site and remotely. Track installation orders for frame relay and d
ata services for Office of Wage and Hour District and Satellite offices. Effect
ively train systems/LAN managers to handle daily installation, moves and resets
of existing telephone stations for over 5,000 users. Forecast and provide statis
tical reports to reflect use to trunk services for disconnects or additional fac
ilities requirements due to staffing fluctuations. Responsibility for the call a
ccounting system that collects daily call record detail and trunk analysis for t
he twelve regional offices
July 2000 April 2001
Winstar Communications
2545 Horse Pen
Herndon, Virginia
Herndon, VA, Senior Telecommunications Engineer
Provided technical expertise for PBX installation and turn-up of Winstars intern
al telecommunications needs throughout the United States. Conducted site surveys
, and attended pre-construction meetings to determine each sites exact voice com
munications needs. Internal telecommunication systems managed included Avayas G3
R, G3si telephone servers and Intuity Audix voicmail systems. Conducted internal
analysis of current voice applications to forecast growth needs and provide the
best cost effective trunking at various office locations. Interfaced with loca
l exchange carriers, local central offices regarding trunk translations and othe
r vendors providing technical expertise in the installation of fiber, ISDN facil
ities and carrier equipment. Provided technical expertise to software administr
ation staff of complex PBX translations and applications. Assisted billing analy
sts in verification of POTS and ISDN lines installed at site locations as needed
.
January 1997 June 2000
CBMI, Inc.
2750 Prosperity Avenue Suite 100
Falls Church, VA, Senior Systems Administrator
Managed technical and software installations, upgrades and performance of the De
partment of States private branch exchanges equipment including Lucent System 85
, Lucent System 75, Lucent G3R, Lucent G3I, Definity Audix and Definity Intuity.
Served as the Software Administrator overseeing, interpreting and building tran
slations for calling capabilities over local central office trunks, direct inwar
d dial trunks and long distance services with the Department of States own local
area network. Managed installations, moves, upgrades and disconnection of telep
hone stations, automated attendants, call distribution groups, and installation
of new department wide annex locations as required upon completion of site surve
ys. Updated telephone management system records to ensure accurate billing, line
equipment, cable and pair, and physical site location information. Provided qua
rterly onsite training to end users, and facility coordinators.
July 1996 Jan 1997
Coopers & Lybrand, LLP
Arlington, VA, Telecommunications Supervisor
Responsible for managing the billing, installation, maintenance, implementation
and administration of private branch exchange networks within the Government Co
nsultant Practice office. Managed voice applications including Lucent G3I PBX an
d Intuity Audix, fax and modem server applications, cable plan administration.
Researched and recommended new interface products from vendors such as Lucent Te
chnologies and Bell Atlantic for maintenance and new service applications. Revie
wed and distributed monthly billing for internal budget allocations. Provided o
nsite bi-weekly training classes for new employees on all voice applications.
July 1995 July 1996
TCI, Inc
5554 Port Royal Road.
Springfield, VA, Project Manager
Responsible for the design and implementation of voice server systems for a clie
ntele of 2,400. Duties entailed providing technical expertise in contract propos
als, design and implementation of voice and integrated voice mail systems throug
hout the Washington D.C. Metropolitan area. Systems included, but not limited to
, key and digital public exchanges for the following vendors: Lucent, Mitel, Tos
hiba, AT&T and Applied Voice
Technology. Managed 3 telephone and cable installers, Modified proposals and con
tracts regarding local exchange carriers, equipment and cable requirements. Prov
ided on-site user training to all end users.
June 1994 July 1995
CBMI, Inc.
2750 Prosperity Avenue Suite 100
Falls Church, VA, Systems Administrator
Provided technical expertise and daily administration for the Department of Stat
es private branch exchange network for 24 local and world-wide annexes. Administ
ration included installation, moves, upgrades for telephone stations, automated
attendants, automatic call distribution groups and updates to telephone manageme
nt database for accurate record keeping and billing requirements. Performed spec
ial projects that included implementation, design and installation of smaller pr
ivate branch exchange systems for Presidential summits for the United States Gov
ernment. Provided quarterly end user training for new users and facilities coord
inators.

June 1987 May 1994

Georgetown University
37th & O Street NW
Washington, DC, Manager Customer Operations
Performed management an administration duties that included daily maintenance
of telephone stations, automated attendants, automatic call distribution system
s, direct inward dial, local central office trunking, and internal billing to st
aff offices, Served as the communication liaison with outside vendors in regar
ds to student billing of telephone and internet services. Negotiated with AT&T a
nd Bell Atlantic on-going construction projects pertaining to the growth of the
University and Medical Center annexes. Supervised, and provided assistance to fo
ur telephone and cable installers with the implementation, installation and main
tenance of Georgetown Universitys local private branch exchange for faculty, stu
dent and medical center population. Resolved ad-hoc programs with interface tele
phone switch and billing problems. Developed and maintained customer service po
licies and daily procedures.
June 1980 May 1987
United States Department of Army
Various locations
Various positions
Computer Operations Specialist (1985-1987), Eisenhower Avenue, Alexandria, VA. S
erved as the Systems Administrator and Billing Manager for the US Department of
Army Military Personnel Center (MILPERCEN) on AT&Ts System 85 and Centrex teleph
one systems, Performed daily maintenance on all access communication links virtu
ally on MILPERCEN computers via remote terminals world-wide. Provided maintenan
ce assistance for Sperry Voice Information Processing Systems, and provided tech
nical support for the entire MILPERCEN user community to include LAN/WAN install
ation and personal computer maintenance.
Secretary/Correspondence Clerk, (1984 to 1985), Pentagon.
Served as the Executive Assistant to the Director of Mail Operations for the Dep
artment of Army Adjutant Generals Office. Performed research to prepare draft an
d final written responses to all public correspondence received by The Departm
ent Adjutant Generals office. Prepared travel orders for reassignment and retire
ment of ranking Department of Army military officers and American Red Cross pers
onnel.
Job Order Clerk (1980-1984), Ft. Rucker, AL. Responsible for the assigning of en
gineering personnel to new construction facilities for the maintenance and insta
llation of electrical, plumbing, heating and air conditioning. Monitored, land m
anagement, pricing accounts for military engineering office. Researched, and pro
vided data as required for various integrated systems that tracked labor, invent
ory items and pricing codes for the Department of Army, Engineering Management o
ffice. Clientele included US government offices and military personnel housing.

EDUCATION
2006-Present
University of Maryland University College
Information Assurance Certification May 2010
BA in Mass Communications scheduled completion date December 2011
1985-1992
University of the District of Columbia
US-D.C.-Washington
100 credit hours
Concentration of study: Mass Media/Journalism

Certifications and Training

Introduction to Project Management
Department of Labor, Washington, DC
AT&T World Class Routing
US-MD-Beltsville
AT&T Intuity Messaging Solutions
US-MD-Beltsville
MITEL SX2000
Installation and Maintenance
US-NJ-Clifton
AT&T G3 Management
Administration for UNIX
US-MD-Beltsville
AT&T G3 Basic Call Management
US-MD-Beltsville
AT&T Data Communications
Communications
US-D.C.-Washington
AT&T System 75/85 with SMT
with SMT
US-MD-Silver Spring
AT&T Centralized System Management
System Management
US-NJ-Parsippany
AT&T 3B2 System Administration
US-NJ-Silver Spring
AT&T Call Vectoring
US-MD-Silver Spring
AUDIX Administration
US-MD-Silver Spring
Shell for Programmers
US-D.C.-Washington
AT&T Inbound Call Director Administration
US-IL-Chicago
AT&T G3 System Administration
US-MD-Beltsville

AFFILIATIONS
Sigma Gamma Rho Sorority, Inc.

Additional Information
Avaya S8300 through S8700 Communication Managers
VeraSmart call accounting application
Avaya G3R, G3Si and ProLogics and Intuity Voicemail
MS Office Suite (Excel, Word Perfect, Visio, Access)