ROBERT D DOUGHERTY

7895 S. University Way Littleton Colorado 80122 303 856 5000 777dou777@gma
il.com
My goal is to work as a contributing team member in sales or management with a d
ynamic business in Colorado.
Experience
CLIENT SERVICES ACCOUNT MANAGER & INSIDE SALES August 2009 to September 2010
PassTime Littleton Colorado
B2B Inside sales. Called Automobile dealerships and financing companies across t
he nation selling & servicing GPS and starter interrupt units and customer servi
ce support.
NEW HOME SALES AGENT Jan 1997 to Jan 2009
William Lyon Homes Las Vegas Nevada
Successfully sold out 5 communities & over 700 homes in 12 year span.
Was the lead agent with an assistant at these communities.
Responsibilities included: selecting the floor plan for each site, options for e
ach home, managed all aspects of the model park presentation, maintained the com
munity appearance, demonstrate the product, worked as a team with construction a
nd customer service personnel to maintain customer involvement, and completed th
e successful closing of the property. I also tracked the mortgage process and as
sisted the loan department when needed.
SALES MANAGER & VICE PRESIDENT OF SALES & MARKETING December 1990 to October 199
6
U.S. Home Corporation Las Vegas Nevada
U.S. Home Corporation was the 5th largest homebuilder in the nation during my te
nure.
Managed a staff of more than 30 sales agents that produced $35 to 40,000,000 a
year in sales over 6 years.
In the first year as Sales Manager, the Las Vegas Division led U. S. Home corpor
ation's 17 divisions in growth over prior year, and was awarded the corporations
employee of the year for "Most Beneficial Changes". I was the Divisions owner d
eveloper licensee with the State of Nevada for the Corporation.
Responsibilities included:
Management and supervision: recruiting, interviewing, hiring, firing, employee r
eviews, employee disciplining, contract review and approvals, policy and procedu
re implementation, accountability and feedback, Realtor commission payments and
policy adherence, and on site sales incentives for inventory and new sales.
Sales training and management included: development and implementation of the di
visions first minimum performance guidelines, maintain the company's sales and c
losing reports, on site presentations, prospecting, referral generation, sales,
closing and negotiating techniques, mortgage training, one on one sessions, goal
setting, motivational sales contests and achievement rewards and competitive an
alysis and secret shoppers.
Teamwork building: worked hand in hand with the construction project managers, l
and acquisition staff, Division president, customer service and office personnel
 to implement and develop new floor plans, plan approvals, new model parks, new
land acquisitions, customer orientation and satisfaction programs, custom option
s requests, new marketing programs and company provided educational book review
meetings (quarterly) which periodically included the corporate CEO, President an
d selected Division Presidents and project managers.

Marketing responsibilities included: review and approval of all hand out materia
ls, brochure and floor plan reviews, company logos and disclaimers, thank you ca
rds, registration cards, builder and Realtor forms, on site presentation (flags
and signage), magazine, newsprint PR stories, newsprint advertising, television,
radio, Realtor affiliations and promotions which included golf tournaments, Rea
ltor flyers, Realtor contests, on site Realtor tours, Realtor office visits, boo
tlegs and on and offsite signage, sales agents group call campaign to follow up
on prospects, homebuilder association meetings and support, I maintained and man
aged the advertising and marketing budgets.

NEW HOME SALES AGENT Feb 1988 Dec 1990

U.S. Home Corporation Denver Colorado
Twice was the # 1 sales associate in closing sales volume for the division.
Was #1 in secret on site shops three consecutive years.
The programs implemented into management with U. S. Home came from my experience
on site with them. My on site sales experience mirrors the above information wi
th respect to the work ethics and procedures that I used on site as a sales agen
t.
As a sales agent, I authored an independent competitive analysis research on the
competition, motivated management to make pricing and marketing adjustments, wh
ich turned around 2 poor performing communities.
At the request of my fellow employees, I assessed their sales personal demonstra
tions and recommended new sales techniques which in turn increased their product
ion. As a result of my proactive efforts on site and sales and closing productio
n, U. S. Home agreed to promote me into the management program.

Education
Southwestern Jr. College, Chula Vista Ca
3 semesters of general business classes completed.
Computer literate-MS Word, Office, CRM, Excel & the Internet
Nevada Real Estate Sales license