PERSONAL STATEMENT

Manager with 15 years of operations and transportation experience. Including fi

ve years experience as an employee relations supervisor. Recognized for develop
ing people and processes that provide the highest quality customer service, empl
oyee safety, and efficiency. Skills include the use of Microsoft Office to track
, schedule, and manage people and processes.
EDUCATION
BS, Industrial Technology, Minor: Psychology - 1996
University of Houston - University Park
Certifications: Peoples Workshop, Labor Relations Workshops, Safe Work Habits Wo
rkshops, E.I. Dupont Safety Training, ? Dimension of Leadership and Target Jobs
Selection Interview Workshop.
SUMMARY
Skills: Proficient with Microsoft Excel, Word, and PowerPoint
EXPERIENCE
Transport Vault Manager - 2006 - Present
Support Operations Manager. Manage daily operations of the cash vault within a
vaulted facility. Ensure accurate accountability and security of all funds trans
iting the branch. Direct activities surrounding check-in, check-out, and tempora
ry storage of customer deposits, change orders, and currency/coin inventories; w
hile providing service to large banks, correspondent niche banks, large corporat
e and small commercial entities, and coin and ATM customers. Perform normal mana
gerial responsibilities for personnel actions and monitor staff performance. Adh
ere to compliance, industry standards, audit requirements, and company policies.
Assure quality customer service, schedule staffing to meet productivity and eff
iciency goals, and approve exception processing. Responsible for the proper sche
duling and routing of all City, Bank, ATM and OTR armored routes, to include the
weekend routes, continuing to maintain the appropriate route productivity stand
ards. Work closely with Branch Manager and HR to develop people and provide on-g
oing training, staff development and feedback via coaching and counseling and go
al setting sessions. Responsible for developing, implementing, and administering
policies and procedures, with overall supervision of operational activities as
directed by the Branch Manager.
Front Line Leader - 2004 - 2006
Averitt Express, Houston, TX
Direct and coordinate activities of operations personnel involved in transportat
ion of freight by motor carrier system. Manage production of dock operations to
ensure the highest degree of customer service exists while minimizing costs thro
ugh total quality management principles. Provide direction for effective, effici
ent operation of terminal through subordinate personnel. Direct and coordinate t
erminal operations staff engaged in loading, unloading, recording, arranging, ro
uting, and delivering incoming and outgoing freight shipments. Provide direction
to subordinate personnel regarding activities of operations to obtain optimum u
se of equipment, facilities, and personnel. Review and analyze operations report
s to ensure production goals of dock/city bills per hour and on-time service are
maintained to meet the highest possible customer satisfaction while minimizing
the operating costs for the terminal. Oversee the implementation and adherence t
o production and cost control policies through proper staffing, training and sup
ervision of employees. Coordinate efforts to recruit and source qualified applic
ants for operations positions. Liaison with Human Resources department regarding
recruiting efforts for subordinate employees. Ensure necessary resources (labor
, equipment, time) are available to all employees to allow maximum productivity
of operations staff. Ensure that yard, dock and equipment are maintained for pro
viding a safe, clean and trouble-free work environment. Maintain communication w
ith terminal management and staff to ensure coordination of efforts. Counsel, mo
tivate and coach employees through verbal and/.or written communication to impro
ve employee relations and terminal productivity. Evaluate results and recommend
changes so that employees meet agreed upon goals.
Operations Supervisor - 1999 - 2004
Yellow Transportation, Houston, Texas
Supervise, coordinate and observe activities of workers engaged in loading and u
nloading trucks and in moving and storing material and products. Assign tasks to
workers according to loading and unloading schedules and observe loading of tru
cks to determine conformance to loading patterns to prevent shifting of damage t
o materials and products during transit. Verify materials loaded and unloaded ag
ainst work order or bill of lading. Train new employees in job duties and provid
e follow-up training as needed for existing employees. Develop improved performa
nce of employee through coaching and feedback. Analyze conclusions to determine
if further action is necessary to facilitate satisfactory service and production
levels. Foster safe handling and storage of hazardous materials as provided by
the DOT. Ensure effective performance management of assigned employees while cre
ating a teamwork environment. Dispatch drivers for delivery and/or pickup of shi
pments. Assign motor vehicles and drivers. Compile list of available vehicles. A
ssign vehicles according to factors, such as length and purpose of trip, shipmen
t requirements, and preference of user. Issue keys, record sheets, and credentia
ls to drivers. Record time of departure, destination, cargo, and expected time o
f return. Investigate overdue vehicles. Establish service or delivery routes. Di
rect activities of drivers, using appropriate communication devices. Ensure that
all work is performed according to company-approved procedures.
City Dispatcher - 01/01/-1 - Present
Directly supervise all activities of drivers responsible for pick-up and deliver
y of shipments to customer locations. Coordinate work assignments, monitor perfo
rmance, and provide training on job duties, and company policies and procedures.
Develop daily delivery plan and assign drivers and equipment to meet pick-up an
d delivery shipments and labor needs. Determine driver availability, and assign
equipment according to factors such as specific shipment and customer requiremen
ts, including customer business hours, location, weight, and city routes/schedul
es. Select casuals as necessary following preferential list (if applicable), or
based on qualifications and previous work experience. Decide when and if combina
tion employees should be moved from dock work to driving. Communicate with drive
rs at defined intervals to manage service expectations and identify problems. Us
e discretion and respond appropriately providing guidance to drivers with custom
er complications and delays due to traffic and weather conditions. Receive and r
espond accordingly to calls from customers as well as the Customer Service Cente
r. Identify and categorize problems encountered by drivers including customer sp
ecific issues, and problems on the dock and in the shop. Identify management res
ponsible for resolving problems, and propose solution. Evaluate driver performan
ce and conduct driver review sessions. Initiate disciplinary process as necessar
y, providing appropriate coaching, documentation, and recommendations of further
disciplinary actions. Maintain positive communications with drivers and work to
promote teamwork. Ensure employees have adequate knowledge and resources to acc
omplish assigned job duties. Evaluate driver reported accidents and breakdowns.
Determine course of action based on severity of accident or breakdown. Communica
te with local authorities, and authorize tow service, repairs, and insurance adj
uster as needed.
Field Services Supervisor - 1997 - 1998
DHL Airways, Houston, Texas
Supervise daily Service Center activity, ensuring safe, efficient and timely han
dling of customer materials. Lead employees to perform assignments and work duti
es to meet established deadlines and performance goals. Ensure the development a
nd retention of assigned employees through motivational leadership, coaching, pe
rformance evaluation and counseling activities (both on-road and in the Service
Center). Facilitate the proper pickup and delivery of customer material in accor
dance with DHL guidelines and customer expectations up to and including delivery
and recovery from DHL and commercial aircraft. Attending to detail and maintain
ing focus on customer satisfaction and retention. Plan for both short term and l
ong term operational and organizational change, making appropriate recommendatio
ns for improvements. Participate in the establishment of individual and departme
nt goals and the implementation of procedures and performance standards necessar
y to achieve those goals. Participate in the facility's employment practices inc
luding but not limited to recruiting, interviewing, applicant tracking, backgrou
nd and new hire paperwork, New Employee Orientation and introductory evaluations
. Provide timely technical knowledge and cooperative assistance to others (custo
mers, support staff and associated departments) in escalated problem solving, de
cision making and service related issues. Establish and maintain excellent commu
nication and cooperation with all DHL Service Centers, departments, customers, c
ustoms officials and vendors. Analyze, interpret and present to management both
written and oral reports inclusive of appropriate recommendations on issues rang
ing from Service Center activities to personnel. Ensure proper service center, e
mployee and shipment movement record keeping, in accordance with DHL policies an
d procedures.
Employee Relations Representative - 1988 - 1997
United Parcel Service, Houston, Texas
Responsible for the staffing needs of hub and pre-load operations, recruited, co
nducted employment interviews, completed new employee orientations, facilitate a
ll OSHA compliance training, audit human resources information system, responsib
le for maintaining affirmative action plan, conduct safety evaluations, monitor
the training of all non-seniority employees during first 30 working days, conduc
t monthly meetings to provide information to all employees with less than one ye
ar seniority, work with employees to resolve conflicts without any grievances fi
led, and prepare weekly reports for Employment Manager. ? Hub Operations Superv
isor? Accountable for the success of a team consisting of 10 - 20 employees, su
pervised and trained all employees to achieve hub goals and objectives. Responsi
ble for overall safety, quality, and production standards involved in the operat
ion. Responsible for the planning and on time departure of outbound loads.
INTERESTS
Chess, Basketball, Flag Football, and Computer Applications
INTERESTS