CAROLE A.

VITIELLO
4 South Cedar Avenue, Berlin, New Jersey 08009
856.371.6299 mobile 856.767.1784 home
E-mail: cav0413@verizon.net
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Performance driven executive with a 23 years of demonstrated success in driving

sales, financial management, operational excellence, cultivating client relation
ships and recruiting and mentoring talented professionals.
EXECUTIVE/MANAGEMENT CAPABILITIES
a P&L, Budget and Expense Management.
a Strong strategic planning and business development skills.
a Team leadership, coaching and development.
a Confident, articulate speaker with excellent communication skills.
a Client development, satisfaction and retention.
a Proficient in SAP, Microsoft Word, Excel and Adobe
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PROFESSIONAL EXPERIENCE

BURBERRY 2001 a" Present

Philadelphia, PA
Regional Field Trainer (2009 a" 2010)
Spearheaded the rollout and facilitation of new global customer service culture
to the US General Managers, and subsequently, the Northeast Region.
a Recipient of the 2009/2010 ICON AWARD for SERVICE. The recipients of Icon Awa
rds must demonstrate above and beyond behavior in the award category.
a Acted as a point of contact and mentor for 16 General Managers in the Northea
st Region for the fiscal year.
a Acted as a liaison between the corporate training department and the stores on
all training initiatives; tracked and reported progress.
General Manager (2001 a" present)
Responsible for the operations of a 4500 sq. ft. luxury boutique, including P&L
management, profitability performance, payroll & expense management, fiscal aud
it compliance, staff recruitment and retention.
a Improved shrinkage rate from 5.1% to .6% of retail sales during my tenure.
a Selected by the EVP of Stores to be a Team Leader for 9 new Burberry locations
in the US and Canada.
a Mentored and promoted 8 team members into supervisory and management position
s.

LOEHMANN'S 1999 a" 2001

Moorestown, NJ
Store Manager
Managed a 28,000 sq. ft. store with annual sales of $7 million.
a Achieved 5-10% increases to sales target for 3 consecutive years.
a Successfully increased customer approval rating from 65% to 100% in 1 year.
a Increased operational compliance from 60% to 99% during tenure.
a Targeted and acquired 6,200 new customers via an aggressive marketing program.

FILENE'S BASEMENT 1998 - 1999

Philadelphia, PA
Associate General Manager
Responsible for the management of a 35,000 sq. ft. store with $10 million in ann
ual sales. Recruited by the District Manager to mentor a newly appointed General
Manager.

OFF 5th SAKS FIFTH AVENUE OUTLET 1995 a" 1998

Philadelphia, PA
Assistant General Manager
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EDUCATION
DREXEL UNIVERSITY Bachelor of Science - Design and Merchandising
Philadelphia, PA awarded in 1987

RELEVANT COURSES
Diversity Training (2008)
Leadership and Time Management (2010)
Manager as Mentor and Coach (2010)