RICHARD BERNAL

10408 n. 58th Ln
.
Glendale, Arizona 853
02
(602) 418-6883

OBJECTIVE: A rewarding Director of Operations, Regional Manager, Trainer, Manage

ment position where knowledge, experience and initiative will have valuable appl
ication.
HIGHLIGHTS OF QUALIFICATIONS
" Supervisory multi-unit experience in Sales, Retail, Training, Finance, Adminis
tration, Distribution
a Marketing, Promotions, Rental, Transportation, Restaurant Operations and Amuse
ment Industry.
" Familiar with all aspects of business operations, with particular emphasis on
results and profitability,
policies, product knowledge, extensive customer service, loss prevention, dist
ribution and purchasing
" Strong knowledge with opening new units from ground up, city permits, health d
epartment audits
" Able to train, develop and motivate personnel to achieve optimum performance g
oals and productivity
" Strong organizational and problem solving knowledge with the ability to make e
ffective decisions
" Under pressure
" Through understanding of Budgets, General Ledgers, P&L's, EEOC Regulations
" Meticulously attentive to customer focus, service, quality of food, follow-up
and creating a good working
atmosphere
" Available to travel immediately when needed
" Excellent public speaker and experienced auditor
" Loss prevention specialist
" Sales goal oriented and effective marketing skills
" Consistently achieved highly recommendable evaluations
" Bilingual; fluent in Spanish

SUMMARY OF EXPERIENCE

" Maintain all functions of operations, cleanliness, opening, hiring, terminatin

g, safety and inspections.
a Develop management, knowledge in Distribution, purchasing, inventory, transpor
tation, shipping, Audits and
quality assurance.
" Create solid operational skills in people and time management.
" Handle complaints diplomatically and personally.
" Unit leadership of hourly employees and able to enforce policy, procedures and
Safety.
" Experienced in motivating and developing a responsible management team.
a Profitability of units, food, beverage, cost control, cash procedures, maintai
n inventory
levels to corporate budgets, create sense of urgency
a Responsible for hiring and training of new employees.
" Managed distribution, promotions, special events, merchandising, marketing.
" Concept image and menu development, health inspections,
a Extensive participation in safety. Safety Coordinator, Customer Service
EMPLOYMENT HISTORY
2007-Present: Divisional Manager
MOUNTAIN COIN DISTRIBUTORS
Responsible for Purchasing games, Distribution of merchandise. Parts, Service de
partment, Sales, Warehouse, and Office. Responsible for on time transportation a
nd delivery, warehouse production, safety, organization and damaged claims. Util
ize training with parts, service, sales office and warehouse management teams. E
mphasis on training, customer service, safety, inventory and shrinkage. Making t
eam work is a priority. Knowledge on Repairs, importance of maintaining quality
Games for play. Implement motivation, appreciation on accomplishments with staf
f and maintain employee retention, development and growth. Making sure customers
and operators receive good quality product, service, communications and satisfa
ction.

PATRIOT CASH EXPRESS, PHOENIX, TUCSON ARIZONA

2005-2007 POSITION: DISTRICT MANAGER/OPERATIONS MANAGER
Responsible for Phoenix, Tucson Operations of Financial Payday and Title Loans.
Operation of 12 units, growth, in store collections, hiring, training, developme
nt, P&L statements,
cash safety procedures, budgets and Marketing. (Business was sold)
SUPERPAWN/CASH AMERICA - TEXAS, LAS VEGAS, NEVADA, PHOENIX, ARIZONA
2002-2005 POSITION: MANAGER
In charge of day to day operations of Retail multi-units in areas of collateral
loans, financial payday loans, check cashing, EBay retail sales and merchandisin
g of several million dollar units. Managed growth of revenue, marketed units, hi
red and developed employees.
MAXIT RETAIL PAWN X-CHANGE - SEATTLE, WASHINGTON, PHOENIX, ARIZONA
2000 - 2002 POSITION: MANAGER
Opened five retail multi-units in Phoenix, Arizona. Responsible for opening coll
ateralized loans, hiring, training and development of new employees. Involved in
creating budgets and assisted in audits of units. Maintained all function of op
erations including - marketing, recruiting, and cleanliness of units.
SUPERPAWN/CASH AMERICA - TEXAS, LAS VEGAS, NEVADA, PHOENIX, ARIZONA
1996 - 2000 POSITION: MANAGER
In charge of day to day operations of retail multi-units in areas of collateral
loans, financial payday loans, check cashing, EBay, retail sales and merchandisi
ng of several million dollar units. Managed growth of revenue, marketed units, h
ired and developed employees.
JUNGLE JIM'S PLAYLAND - PHOENIX, ARIZONA
1992 - 1996 POSITION: REGIONAL MANAGER
Responsible for management, Safety and operation of Recreation Amusement Parks i
n Denver, Utah, Kansas, Texas, and Phoenix Arizona. Indoor amusement park concep
t consisted of retail sales, restaurant sales, amusement video game revenue, Bir
thday Partyas, Special Events, Promotions and Fundraisers. Play lands averaged f
ifty to 100 employees per unit. Sixty to four hundred birthday parties were cate
red per week. An average of five to nine hundred customers attended the amusemen
t park at one time. Set excellent safety practices.
WHATABURGER, INC. McAllen, TEXAS/PHOENIX, ARIZONA
1982 - 1992 POSITION: AREA SUPERVISOR
Supervision of eight 24 hour Operation Restaurant units located in the Rio Grand
e Valley and Phoenix, Arizona. Responsible for purchasing inventory, restaurant
budgets, general ledgers and P&L statements. Hired, trained, and developed new e
mployees and management staff. Restaurants maintained highest food quality and c
ustomer services. Units achieved high health consumer inspection scores and Comp
any food cost control while maintaining quality and service. Standards and Goals
were achieved by
Motivation, teamwork, dedication, hard work and development of employees.
References:
Mark Gonshak 1-760-828-7200
Jim Buskirk 602-430-0876
Dave Furman 978-364-1411
Sumi Diakai 602-690-6642
Brent Richey 623-205-2515

Richard Bernal
6106 W. Hearn Rd.
Glendale Arizona, 85306
Dear Employer:
If you want to hire an individual who can get the job done, knows how to work wi
th people, enjoys the challenge and will represent your Company to the highest s
tandards,
You might just want to hire me.
Having established myself as a professional who has extensive experience as a Re
gional Manager, Area Supervisor, Manager and Trainer in the areas of Finance, Di
stribution, Transportation, Saftey, Rental, Retail Sales, Inventory Audits, Loss
Prevention and Restaurants with Multi-units. I am submitting my resume for you
r review and consideration.
My enclosed resume contains a brief overview of my career which will demonstrate
the success and kind of dedicated individual I am and that my background includ
es solid experience in the area of your requirements.
Some of the attributes that I have developed over the years that will benefit yo
ur organization are outlined as follows:
Community Involvement, Church Groups, Chamber, Schools
Auditor, Loss Prevention, collections, Sales
Dedicated and committed individual
Results oriented through teamwork and training
Exhibit excellent organization, operational, and administrati
ve skills
Adapt quickly and easily to Openings of new business demands
Effective Marketing skills
 Give 100% to achieve establish goals and objectives
Excellent communication and inter-personal skills
Ability to travel, knowledge in trade shows, Events, Public S
peaking,
Accomplish Assignments
Experience in Training, Recruiting, Performance Evaluations
Bilingual is a plus (Spanish)
Distribution and Transportation, Retail set up of merchandise
displays
Safety, Management and staff Retention
A personal interview would allow me the opportunity to discuss how my qualificat
ions
Achievements and proven track record could make effective contributions, investm
ent to your organization.
Accordingly, I look forward to hearing from you soon and thank you in advance fo
r your consideration.
Sincerely,
Richard Bernal