Robert A. Abrams, PMP 58 Chelsea Place | Williston, VT 05495 C: 802.310.

7939 |
W: 802.735.1606 | rad28cd4@westpost.net
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Award-Winning Senior Executive, Learning & Development
Highly successful, driven professional with 10+ years' experience leveraging hum
an capital to drive organizational ROI. Outstanding record of delivering top-qua
lity learning programs on time, within stringent budget requirements, and with s
uperior client satisfaction. Exceptional ability to lead extremely complex, larg
e-scale global implementations.
Areas of Expertise
Human Resources Cross-Functional IT
* Training & Development * Organizational Change Management * Project Management
* Governance & Process Management * International Business * Process Improvement
* Learning Management Systems * Turnarounds * SAP Business Readiness
* Outsourcing * Team Leadership Sales & Marketing
* Workforce Planning * Employee Motivation * Business Development
* Process & Policy Development * Evaluation & Implementation * Client Relations
* Leadership Development * Business Process Redesign * Sales Cycle Management
* Mentoring * Program Management Office * Needs Assessment
* Communications Planning * Contract Negotiations * RFI, RFP, and Sales Presenta
tions
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Professional Experience
IBM GLOBAL SERVICES DIVISION, Armonk, NY 2001 - Present
Associate Partner (2008 - Present)
Senior Managing Consultant (2005 - 2008)
Managing Consultant (2001 - 2005)
Direct 95 employees and annual program budgets of $10M. Deliver multiple global
SAP training development & delivery projects spanning 400,000+ hours on 6 contin
ents leveraging blended global development models.
Awards & Recognition:
* IBM Top Talent (less than 5% of all employees) for contribution and potential.
* Three-time member of 100% Club for significantly exceeding all sales objective
s.
* Multiple Service Excellence Awards, based on solid client delivery.
* Top Performance rating 8 of 9 years (top 10% of all employees); remaining year
was top 11-25%.
* Selected as Lead for the Learning Profession for North America (credentialing
body for senior practitioners); a board position held 2008 - 2010.
As Global Change Management, Communication & Training Lead with major pharmaceut
ical company, collaborated with key executives to support business readiness & i
mplement a highly successful go-live for one of IBM's largest SAP implementation
s.
* Directed 80+ staff on 3 continents that created 1,100 hours of training materi
als & delivered 100,000 hours of classroom instruction across North America impa
cting 80,000 employees.
* Developed templates, engagement model, and sample materials that continue to b
e the gold standard throughout IBM for ERP training development & delivery.
* Delivered groundbreaking thought leadership that has been implemented globally
.
* Generated $9M in project revenue over a three-year period.
* Garnered perfect score on executive program review.
As Global Training & Change Management Lead with Fortune 100 mortgage company, r
edesigned company's HR technologies, including recruiting processes and learning
management system, to unite multiple lines of business on a single platform in
a highly matrixed organization. Drove all change management, communications, and
training resources & activities for team of 15 IBM employees and contractors. D
eveloped highly stable technology platform, with up times in excess of 99%, whic
h resulted in a 50% improvement in response time for company's learning manageme
nt system.
* Spearheaded change management that continues today as company implements globa
l initiatives.
* Generated opportunities for additional IBM business with company.
* Delivered $2M in project revenue.
* Attained 100% rating on customer satisfaction.

Robert A. Abrams Page Two

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As Global Training & Change Management Lead with large motion picture company, d
rove all training and change management initiatives with 12 staff and subcontrac
tors speaking local languages; overcame multiple delivery issues with subcontrac
tors.
Transitioned company from 12 technology platforms into single SAP involving depl
oyments on 4 continents.
* Developed web-based and instructor-led training with localized content that wa
s translated to 7 languages.
* Created a long-term maintenance model that allowed for flexibility with on-goi
ng modifications.
* Increased revenue by $1M.
* Earned 4.9/5.0 rating for customer satisfaction and learning effectiveness wit
h major motion picture company; global CIO commented that it was the best traini
ng company had ever seen.
As Program Manager, Sarbanes-Oxley Act for insurance company, reduced company's
exposure to control issues by identifying mitigating controls & designing proces
s improvements. Drove tracking and status of all US and European Sarbanes-Oxley
regulated documents throughout company.
* Identified several areas for process improvement that increased revenue while
decreasing risk in reinsurance division.
* Delivered project on schedule and on budget.
As Functional Lead, Learning Outsourcing Training for major insurance company th
at was outsourcing learning and HR functions, transitioned company from self-man
aged learning & HR functions to an IBM learning management system.
* Created business process flows for both IBM & client that captured synergy cos
t reduction targets for client while increasing IBM's profitability.
* Improved Costa Rica call center's efficiency with extensive training on busine
ss processes.

ANSWERTHINK CONSULTING, Miami, FL 2000 - 2001

Managing Consultant
As Lead, Finance Change Management for waste services company undergoing massive
PeopleSoft technology implementation, identified stakeholders, developed change
management plan, communicated to all levels of company throughout process, and
executed plans.
* Developed national change leader network that resulted in rapid change adoptio
n & quicker business results while bridging gap between corporate executives and
field representatives.

ACCENTURE (Formerly Andersen Consulting), Philadelphia, PA 1998 - 2000

Consultant
As Training Developer for global science company with 58,000 employees worldwide
, created a global finance course to help launch an in-house finance university.
* Developed a cutting-edge electronic business simulation course to increase use
r productivity.
* Improved productivity of finance professionals and increased ROI through decis
ion and risk-taking training.
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Education & Training
UNIVERSITY OF GEORGIA, Athens
Master of Business Administration, Concentration in Marketing & Customer Relatio
nship Management
INDIANA UNIVERSITY, Bloomington
Master of Arts in Speech Communication, Concentration in Organizational Communic
ation
EASTERN MICHIGAN UNIVERSITY, Ypsilanti
Bachelor of Science in Political Science, Double Major in Middle East History
PMP Certification