CUSTOMER SERVICE ENGINEER ~ FIELD SERVICE ENGINEER ~ FIELD SERVICE TECHNICIAN

Results-driven, well-organized, and detail-oriented engineering professional, wi

th more than 30 years of experience in supervising minor and major maintenance,
coupled with strong ability in developing solutions that improve the efficiency
of technical operations, equipment performance, and customer satisfaction. Posse
ss proven record of success in reducing downtime, improving security, and saving
costs, combined with the capacity in handling multiple challenging tasks with p
recision and attention to detail. Additional qualifications include:
- Proficient at identifying business needs and delivering readily comprehe
nsible information to appropriate audience as well as implementing operational i
mprovements and developing challenging projects
- Establish outstanding organizational image for customers and promote pro
fessionalism within colleagues
- Capable of applying sound and consistent judgment to support decision-ma
king processes
KEY STRENGTHS
Problem Solving Skills Customer Service Oral and Written Communication
Equipment Maintenance Leadership and Mentoring Interpersonal Skills
CAREER OVERVIEW
- Conducted investigation regarding customer issues and associated systems
- Worked closely with customers to ensure proper use of system
- Utilized skills in providing exceptional technical support to systems in
the phases of installation and live operation as well as facilitating technical
training to employees and customers
- Established and maintained strong relationships with key customer contac
ts by prioritizing customers’ needs
- Ensured understanding of the latest technologies and continuous improvem
ent of customer service and customer satisfaction as well as compliance with all
related quality procedures, guidelines, and initiatives

PROFESSIONAL EXPERIENCE
BOWE BELL & HOWELL ~ Wayne, PA ~ Philadelphia, PA
Customer Service Engineer Lead Mar 2006-Aug 2010
- Rendered efficient service to high speed inserting systems as supervisin
g technician of a single site assigned Service Team
- Successfully completed assignment to reduce site inventory by 50% while
reducing emergency orders and improving equipment reliability through the develo
pment and implementation of new scheduled and preventative maintenance strategie
s
XEROX CORPORATION ~ Philadelphia, PA ~ Wilmington, DE
Senior Customer Service Engineer Dec 1979-Aug 2005
- Demonstrated exceptional performance in handling high volume printing sy
stems and Docutech printing equipment as dispatched to various customer location
s throughout Delaware Valley
EDUCATION
Course ~ RETS ELECTRONIC SCHOOL, Boston, MA
PROFESSIONAL TRAINING
American Trainco
- Programmable Logic Controllers for Non-Programmers
Xerox Document University
- 9200/9900 Series Printers, 5090/Docutech Series Printers, 4135/4890/DP18
0 Series Printing Systems
Bowe Bell & Howell University
- BH 4000 Inserters, Bowe Turbo, Combo Inserting Systems
AWARDS AND HONORS

Service Pride Award (3) ~ Bowe Bell & Howell PAR Club Award (13) ~ Xerox Corp
oration
Gold Medal Award ~ Xerox Corporation Fireman of the Year ~ Lansdowne Fire Com
pany
Silver Medal Award ~ Xerox Corporation President’s Award ~ Lansdowne Fire Company
President’s Club Award (5) ~ Xerox Corporation President’s Award ~ Lansdowne Boys
nd Girls Club

AFFILIATIONS AND ACTIVITIES

Judge of Elections
- Efficiently functioned as an elected candidate to the 7th precinct of La
nsdowne Borough, Delaware County, Pennsylvania
Life Member, President, Board Chairperson ~ Lansdowne Fire Company
- Worked closely with Fitzgerald Mercy Hospital Paramedic staff and third
party billing agent to develop mutually beneficial contract to consolidate billi
ng and increase Fire Company income while reducing costs to local citizenry
Executive Board Director, Commissioner and Coach of Baseball ~ Lansdowne Boys an
d Girls Club