Stephen J.

DeFronzo
196 Haynes Road
Sudbury, Massachusetts 01776
sdd4a4a6@westpost.net
978- 443- 2828 (H) 781-354-8262 (M)
PROFILE:
Senior Project Manager with extensive, progressively responsible experience init
iating, overseeing and managing major engineering, infrastructure, IT and syste
ms projects; Additional substantial background directing Technical Support and
Customer Service groups; Proven effectiveness in managing complex projects with
in mid-sized and large international technology-based companies; 12 years experi
ence working in FDA-regulated industries; Bachelor of Science degrees in both Me
chanical Engineering and Biology combined with M.B.A. in International Business
.
PROFESSIONAL EXPERIENCE:
Scheidt&Bachmann Burlington, MA
Manager, Project Management and Technical Services Group (2007- Present)
* Execute physical and technical audit required for development of System Design
Documentation.
* Develop the Scope of Work, System Design Document, Testing Plan, Training Plan
and Master Schedule, in conjunction with regional PMas.
* Secure pricing for assigned sub-contract labor based on established Scope of W
ork.
* Oversee and manage district resource allocation, including the coordination of
the activities of the Hotline and Technology Group as escalated support.
* Review and evaluate the detailed project updates from the project implementati
on team
* Monitor critical path project milestones and report any situation in which we
have exceeded the dates indicated and why.
* Manage composite aissues lista consisting of all non-resolved technical issues
based upon priority and severity and by project
* Compile and deliver required close-out documentation (warranty info, licenses,
as-builts, and manuals).
* Review and confirm final billing including any project retention.
* Ensure compliance with established procedures regarding submissions to the Pro
ject Document Library.
* Provide bi-weekly project update information to Head of North American Operati
ons, Germany.
* Update VP of US Operations and VP of US Administration as to all projects in c
ritical status, those approaching Liquidated Damages, those extending beyond the
established schedule or those with long term unresolved technical issues.
* Provide resource allocation plan for short and long term labor utilization.
* Discuss potential projects with VP of Operations and assist with the developme
nt of associated proposals (Bill of materials, Costing, Schedule).
* Coordinate the internal training schedule for technical resources with trainin
g manager.
* Attend monthly meeting with Administration to review financial status; profita
bility, remaining punch list items, contractual obligations and milestone paymen
ts.
Reclamation Technologies (DBA Rektech, Inc), Sudbury, MA
Director, Operations (Principal) (2003- 2007)
* Responsible for developing and presenting business and project plans for real
estate development initiatives
* Managing all aspects of the project management process (Proposal, Schedule, Co
sting, Scope, Subcontractor Selection and Management, AIA Schedule of Values, Pu
nch list and Closeout)
* Securing state and local permits and approvals, managing operating finances
* Obtaining bank financing, selecting and managing engineering consultants, proj
ect architects and professional services consultants
* Developing and negotiating vendor contracts
* Managing procurement efforts, managing the subcontractor bid process
* Reporting project status to investors.
Hitachi Kokusai, Billerica, MA
Director, Corporate Information Technology (1997-2003)
* Responsible for the IT infrastructure, Desktop Applications and Business Syste
ms for the U.S Operations of Hitachi Kokusai Semiconductor Equipment (300+users,
four sites). Directed a staff of 15 technical and management personnel.
* Directed successful Oracle Business System implementation and EDI connectivity
with major customers.
* Planned and managed the replacement of Hitachi Kokusaias fractionated network
server environment with a scalable EMC data storage server solution
* Managed Hitachi Kokusaias telecommunications upgrade to Cisco switched network
.
* Key interface with Sales, Marketing and Software Engineering to resolve escala
ted customer situations.
* Designed, developed and implemented software support Help Desk utilizing Micro
soft Access database platform.
* Developed and implemented integrated software support quoting procedure utiliz
ing MS office suite.
Instrumentation Laboratory, Lexington, MA
Manager, National Technical Support Center (1994-1997)
* Managed Technical Operations, Hardware/Software Engineering Support, Technical
Phone Support and Field Technical Support. Directed a staff of 24 technical pe
rsonnel. Managed $2.4 Million budget.
* Managed the corporate escalation process and collaborated with Sales, Marketin
g and R&D to resolve escalated customer situations.
* Analyzed customer satisfaction and product quality data quality and presented
recommendations to senior management.
* Developed strategic plans to improve customer satisfaction, product quality an
d process improvements (including ISO 9001) at Instrumentation Laboratories, res
ulting in a 20% increase in the alivea answer rate.
* Analyzed ACD statistics and Erlang C model to determine appropriate staffing l
evels and performance metrics.
Millipore Corporation, Bedford, MA 1985-1994
Senior Project Engineer, R&D, Analytical Division (1990-1994)
* Designed and developed test equipment and procedures for new products.
* Responsible for transferring new products to pilot manufacturing.
* Managed the process from procurement to installation of process manufacturing
equipment.
* Analyzed data from engineering tests and/or experiments and presented results
to senior management.
* Developed and implemented process improvement and cost reduction programs
* Acted as a consulting engineer on large technical projects.
* Interfaced with the Sales, Marketing and Engineering teams regarding the devel
opment of new products.

EDUCATION:
Bachelor of Science - Biology
Boston College Chestnut Hill, MA
Bachelor of Science - Mechanical Engineering Northeastern
University Boston, MA
Master of Business Administration - International Business Bentley Coll
ege Waltham, MA
Graduate level courses in Computer Science Boston Univ
ersity Tyngsboro, MA
CERTIFICATIONS AND LICENSES:
HPUV UNIX Certification
TCPIP Certification
Massachusetts Licensed Construction Supervisor (unrestricted) #CS86465
3rd Degree Black Belt a" Uechi-Ryu Karate