Thomas A.

Duffy
216-276-0518
tdd68dac@westpost.net
http://www.linkedin.com/pub/thomas-duffy/25/b59/483
CAREER SUMMARY
Accomplished Patient Transportation / Environmental Services
Management Professional with 20 + years experience and extensive
knowledge in directing operations in highly demanding healthcare
institutions all over the country. Results oriented manager
ensuring that staff members comply with administrative policies
and procedures, safety rules, union contracts, and government
regulations. Provider of World Class Services, managing up to 130
employees and a budget in excess of $2.5 million. Expertise in
building and maintaining a motivated team environment while
exceeding aggressive service and revenue goals. Analytical
problem-solver able to anticipate issues and create new systems
that streamline operations, resolve concerns and improve
efficiency that will add value and contribute to bottom line
results.
Specific expertise in the following:
* Patient Transportation / Environmental Services Management
* World Class customer Services
* Problem Solving / Troubleshooting
* Team Building
* P&L Management
* Quality Control
* Union / Non-Union Facilities
* Operations / Process Re-engineering
* Safety / Sanitation
* Excellent Communication / Presentation skills
* Trainer / Mentor / Coach
* Customer Relationship Management
* Change Agent
* Team Chimes, Teletracking XT, Primus
* MS Office
PROFESSIONAL EXPERIENCE
Cleveland Clinic Foundation, Cleveland, OH
2010
One of America's top hospitals and medical research centers.
Supervisor of Patient Transportation
Responsible for daily coverage of patient transportation services
for the entire hospital main campus.
* Managed 28 employees, who scored the highest average of trips
per hour; increasing trips per hour from 2.2 to 2.62.
* Assisted with the transition of the Team Chimes Transportation
Management System and upgraded to Teletracking XT. Spearheaded a
training program for the new system integration.
* Served on the committee for the Neurological Department;
responsible for sensitivity training.
Crothall Services Group, Wayne, PA
2001 - 2009
Provides specialized hospital management in housekeeping,
laundry, facilities, and patient transportation. Serves 1500
clients in 43 states.
Per Diem Self-employed Consultant
2006 - 2009
Provided operational support for Crothall clients in
Environmental Services and Patient Transportation. Served as
department head during management restructuring.
* Consulted with management teams during transitions
or start-ups; anywhere from supervisor to director of department,
depending on their needs. Involved in training new management to
ensure a smooth transition. Hired and trained open positions in
all areas.
* Reviewed programs to see if they were running properly. Made
recommended changes to operations, systems, and procedures.
* Managed a variety of systems and software programs; Team
Chimes, HRC and Teletracking Legacy software for bed tracking and
patient transport. Made sure programs were current.
* Performed a quality control analysis to identify areas of
improvements, coaching and training needs, and develop the
necessary tools for change.
* Provided consulting services for the following organizations:
o Interim Director, Patient Transport, Frederick Memorial
Hospital, Frederick, MD.
o Patient Transport, Mt. Sinai Hospital, Manhattan, NY.
o Environmental Services, Washington Hospital, Washington, PA.
o Patient Transport, St. Joseph's Hospital, Towson, MD.
o Environmental Services, Southwest General, Cleveland, OH.
o Environmental Services, Patient Transport, Cleveland Clinic,
Cleveland, OH.
o Environmental Services, Children's Hospital, Pittsburgh, PA.
o Environmental Services, Allegheny General, Pittsburgh, PA.
o Environmental Services, Interim Director, Children's Institute
of Pittsburgh, PA.
Manager of Patient Transportation,
St. Elizabeth Hospital, Youngstown, OH
2004 - 2006
Managed inpatient transportation and assigned housekeeping
responsibilities.
* Reorganized office / administrative functions.
* Evaluated staffing needs; made changes and provided training
where necessary.
* Responsible for switching over to new servers and a software
upgrade to Team Chimes.
Consultant, St. Joseph's Hospital, Warren Hospital, Warren, OH
2004 - 2006
Managed patient transporting
* Trained and educated staff on the computer system; how it
worked and its reporting capabilities.
* Achieved department goal of 2.5 trips per hour.
Supervisor of Patient Transportation,
The Cleveland Clinic, Cleveland, OH
2001 - 2004
Directed day shift with 102 full-time employees, oversaw 1300
patient transports per day.
* Interviewed and hired employees.
* Managed training and performance improvement projects (PIP).
* Served as customer relations liaison between other departments
and patients.
* Helped design / implement Patient Transport and Environmental
Services (discharge to available clean), achieved 72 minute goal.
Ecolab, Inc., Cleveland, OH
1998 - 2001
Global leader in cleaning, sanitizing, food safety and infection
prevention products and services.
Customer Service Representative
Responsible for sales, installation, and service of products for
more than 100 customers.
Self-Employed
1995 - 1998
Communications consultant for Telegration, Inc. and real estate
agent with King Thompson Realtors in Columbus, OH.
Additional Experience includes:
* Director of Environmental Services for Mt. Carmel East
Hospital, Columbus, OH
* Assistant Director, Environmental Services for Riverside
Methodist Hospital, Columbus, OH
* Contract Manager for several accounts through Crothall Hospital
Services, Inc., Mt. Carmel E. Hospital, Columbus, OH, and Columbus
Developmental Center, Columbus, OH.
EDUCATION
Bachelor of Science (BS) in Sociology with Economics Minor
University of Akron, Akron, OH