Joseph A.

Sager
3110 161st Avenue Southeast * Bellevue, Washington 98008
425-999-5431 * jsd6f512@westpost.net
FACILITIES MANAGER
High-energy and insightful professional with over 20 years of hands-on and manag
ement experience driving operations for Verizon Wireless and multiple predecesso
rs. Recognized ability to develop and deliver solutions that positively impact p
roductivity and support growth while producing significant cost savings. Dependa
ble leader with a history of tackling operational challenges, driving key projec
ts, and directing activities to ensure stability throughout emergency situations
.

Facilities/Operations Management * Budget Development & Administration * Staff M

anagement
Cost Management * Project Management * Team Leadership * System/Process Improvem
ents
Crisis Management * Customer Service * Issue Resolution * Financial Reporting

PROFESSIONAL EXPERIENCE
VERIZON & AFFILIATED COMPANIES, Bellevue, Washington * 1987-2010
Began career with US West Newvector Group a" throughout a series of mergers, com
pany changed from US West Cellular, Airtouch, Vodafone, Verizon Wireless, to Ver
izon Services.
FACILITIES MANAGER a" Verizon Services (2006-2010)
Spearheaded operations for 300K sq ft. business campus, overseeing 4 buildings 2
4/7 (including a 1000-seat call center and a 12K sq. ft. data center) and their
facilities, security, and mailroom staffs. Maximized financial resources through
development/administration of a multimillion-dollar budget and diligent oversig
ht of expenses a" actively sought opportunities for cost savings. Delivered mont
hly financial reports that included accruals and spending information. Consisten
tly achieved 100% customer satisfaction ratings through use of effective communi
cation and follow-up to resolve issues.
? Recovered $50K for Bellevue and over $150K area-wide though a targeted audit o
f Federal Express shipping charges and identification of several issues that had
led to over billings. Established tighter management to eliminate future proble
ms.
? Drastically improved reporting a" streamlined documents from 75 pages to 1 whi
le slashing audit time from 10-12 hours to less than 15 minutes per month.
? Played key role as on-call responder for emergency and crisis situations a" pr
ovided sole leadership during 2008 snowstorm that caused heater and sprinkler fa
ilures, as well as throughout a July 2009 heat wave and power outage.
? Delivered $20K in annual savings through audit of File Center Archives and sub
sequent reduction of inventory. Achieved 20% monthly reduction in shredding expe
nses by revising schedules and pricing.
? Cut monthly repair and maintenance costs by $6K by replacing outside contracto
rs with an in-house handyman for issues such as minor repairs, moves, and other
needs.
? Recognized with Individual Performance Excellence Award in 2007 for cost-reduc
tion efforts.
SENIOR ANALYST a" Verizon Wireless (2003-2005)
Drove research and evaluation of budgets, as well as audits, to determine areas
for potential cost savings and operational improvements. Piloted a diverse range
 of successful projects to implement systems and support change initiatives.
? Generated savings totaling over $600K in multiple areas: $350K over 5-year lea
se through audits that revealed excess charges; $4K/month by slashing file cente
r storage by 75%; over $200K in area-wide savings through leadership of a mail s
tandardization team.
? Successfully completed 120 campus move projects that necessitated reconfigurat
ions of up to 100 people in just 6 months.
Continueda
JOSEPH A. SAGER * Page 2 * jsd6f512@westpost.net

SENIOR ANALYST, Verizon Wireless a" Major Highlights, continued

? Produced measurable results and improvements by leading a variety of key proje
cts, including build of data center fire suppression systems, deployment of secu
rity cameras, and implementation of HVAC control systems.
? Maximized efficiency through development of specialized workflow templates for
multiple types of move, construction, and re-configuration projects.
FACILITIES MANAGER a" Airtouch/Vodafone (1999-2002)
Directed 12-member Facilities and Offices Services team in oversight of campus a
nd management of projects to advance operations, efficiency, and cost reductions
. Proactively conducted audits and addressed/resolved logistical issues. Optimiz
ed training through development of a training manual for new and cross-training
staff, and introduced building inspection procedures/schedules to enhance mainte
nance and cleaning programs. Improved finance tracking and expense management th
rough creation of vendor cost analysis and operating cost reports.
? Protected campus through management of project to install an access control sy
stem that created multiple layers of security a" developed all access groups and
codes.
? Generated average $200K savings per year while enhancing service and productiv
ity a" consistently came in 10-15% under expense budget.
? Successfully managed 50% increase in mail volumes while reducing staff by stre
amlining internal processes and setting up multiple departmental PO Boxes so tha
t a large portion of mail was pre-sorted by the post office.
? Solved campus parking problems and saved $100K/year by implementing a transpor
tation program, issuing bus passes and eliminating valet parking.
? Ensured back-up power for call and data centers through direction of project t
o install backup generator and ups systems a" both were completed on time and on
budget.

ADDITIONAL HISTORY
PROJECT SPECIALIST a" AirTouch (1997-1998)
? Expertly managed the construction of the campus cafeteria space a" project was
brought in 17 days ahead of schedule and under budget by $50K.
? Achieved $500K savings in 1 year through vendor consolidations and process imp
rovements by leading an area-wide budget team to identify opportunities for cost
savings.
? Saved $255K in first year following development and introduction of a campus t
ransportation program.
MANAGER, OFFICE SERVICES a" US West Cellular (1987-1996)
? Supported growth through design, implementation and management of systems, pro
grams and procedures for office services to support growth from 150 employees in
1 building to 2000 employees in 7 Buildings.
? Hired, trained and led staff - built a high-performing, productive team and me
ntored several employees to successfully cross-train and move to other areas of
the company.
? Managed several field location remodels in 3 states a" drove all project stage
s to completion on time and under budget.

EDUCATION
Project Management Certificate a" University of Washington
Facilities Management Administrator Certificate a" Building Operations Managemen
t Association
Bachelor of Arts in Criminal Justice a" California State University, Sacramento,
CA