NELSON I.

RODRIGUEZ
----------------------------------------------------------
530 8TH Ave., Apt. 4
San Francisco, CA 94118
213-308-8705
nrd7afa2@westpost.net

SUMMARY OF QUALIFICATIONS
----------------------------------------------------------
Talented, dedicated and versatile leader with proven record of accomplishment in
exceeding comprehensive business goals and objectives. Demonstrated success in
strategic and tactical business planning, operations management, risk mitigation
, cost containment, and well-rounded executive decision making. Skilled problem
solver able to pinpoint and resolve issues in early stages to avoid costly inter
ruptions in business operations. Efficient, organized leader with success in coo
rdinating efforts cross-functionally to reach and surpass expectations. Positive
, "Go to Guy" demeanor with a leadership style that's consistent with getting th
e best from a team.

KEY AREAS OF EXPERTISE TRANSFERABLE ACROSS INDUSTRIES:

----------------------------------------------------------
Quantitative Analysis & Modeling Skills
International Business
Change Management
Project Management
Lean Six Sigma
Operational Streamlining
Cost Containment for Profit Optimization
Strategic Sourcing & Outsourcing
Process Reengineering
Team Leadership and Mentoring

EXPERIENCE & ACHIEVEMENTS

----------------------------------------------------------
ADEXUS-GE AVIATION in Santiago, Chile 7/2008 - 6/2010
Joint venture between GE and Adexus to produce the technical publications requir
ed by GE Commercial Aviation Engines worldwide.
PRODUCTION MANAGER, TECHNICAL CENTER OF EXCELLENCE
Led team of 60 employees to produce manuals and service bulletins for aircraft e
ngines. Defined work plan, production strategies, and controlled production to e
nsure deliveries met expectations. Analyzed processes and made necessary changes
to optimize production. Supervised nine direct reports. Managed the hiring, per
formance and salary reviews, promotions and disciplinary matters for the 60 pers
on team comprised of aeronautical engineers, aircraft technicians and industrial
designers. Defined resource requirements and allocations. Implemented new techn
ologies to improve productivity. Enhanced operational effectiveness emphasizing
cost containment without jeopardizing important innovation or quality.
Selected Accomplishments:
* Developed productivity metrics and improved the production process of engine
manuals 50% leading to a direct increase of >50% in revenue.
* Improved the processes and control over the Service Bulletin team bumping up
its service level from an average of 85% to an average of 98%.
* Improved production and productivity controls through the implementation of w
eb applications for Service Bulletins, Engine Manuals, and Illustrations teams.
UST GLOBAL in Aliso Viejo, California 5/2006 - 4/2008
Leading provider of end-to-end IT services and solutions for Global 1000 compani
es with over 6000 global employees.
PROJECT LEADER / BUSINESS ANALYST
Led and analyzed several client and internal projects to develop new tools to ai
d business management. Interfaced with clients through interviews and workshops
to gather business requirements and identify improvement opportunities. Facilita
ted sessions with business units to map processes and proposed process changes.
Managed offshore team activities; analyzed resource requirements and allocated r
esources to meet client needs. Developed reporting tools to forecast sales and t
o control IT projects.
Selected Accomplishments:
* Project Lead for large-scale client base including: Wellpoint/Blue Cross Blue
Shield; Hyundai Information Services North America; The UPS Store; and Embarq (
now CenturyLink).
* Redesigned the business system processes of The UPS Store franchise and its s
upport system leading to reductions of up to 80% in processing time.
* Participated in the development of web application systems to manage Hyundai'
s Vehicle Upgrade Programs and to track the invoices in their IT department.
* Analyzed Embarq's ecommerce platform and defined automation tests to perform
web portal periodical testing.
* Analyzed the requirements to integrate Wellpoint's Dental systems with those
of smaller acquired companies. Also coordinated the integration's testing and dr
y run.

AGUAS ANDINAS, WATER UTILITY in Santiago, Chile 3/2001 - 4/2005

Water utility company with 1500 employees providing services to 1.5 million cust
omers in Santiago, Chile.
PROJECT LEADER / BUSINESS ANALYST
Coordinated processes to obtain rates for fluorine and new waste water treatment
services. Liaison between the company and the National Regulatory Agency of Pub
lic Works. Evaluated water pricing using different scenarios for network design.
Developed optimization model to estimate production costs. Defined statistical
relationships between the capacity of production facilities, actual production a
nd cost. Conducted overall pricing feasibility analysis. Evaluated economic prof
itability and determined service rates for new supply areas.
Selected Accomplishments:
* Coordinated cross-functional teams and analyzed regulatory agency requirement
s to obtain regulatory agency rate approval for three waste water treatment plan
ts with $2M in monthly revenues.
* Performed evaluations of new supply areas and services leading to advance inv
estments for fluorine application in different areas of Greater Santiago.
* Developed simulation model to estimate the capital cost rate used in water pr
icing to help control costs.
* Developed model to estimate the production costs and expenses for various act
ivities within the water supply and collection process from the present company'
s accounts plan.

CALZADOS FERRANTE LTD. in Santiago, Chile 1/1997 - 2/2001

Shoe company producing an average of 250 pairs per day.
RESPONSIBLE FOR PRODUCTION PLANNING AND PAYROLL
Planned daily shoe production based on customer needs and manufacturing constrai
nts. Identified opportunities for business process improvement to save time, lab
or, and other capital costs. Planned and implemented infrastructures to support
organization. Developed computing system to project production and automate prod
uction planning processes.

CONSULTING EXPERIENCE
----------------------------------------------------------
Wardrobe For Opportunity in Oakland, California 8/2010 - Present
* Advise on and implement an update of their Salesforce CRM system.
Industrial Engineering Department at University of Chile in Santiago, Chile 8/20
02 - 8/2004
* Developed studies for the government. Among them:
- Calculated factors influencing professional salaries and their evolution dur
ing 1990-2000.
- Performed econometric analyses for the study "Salaries and Teachers in Chile
" for the Ministry of Education to negotiate salaries with the National Teacher'
s Union.
- Performed econometric analyses to calculate the Social Discount Rate for the
Ministry of Planning & Cooperation.
San Jorge Printing Company in Santiago, Chile 4/2003 - 8/2003
* Developed a stock management system: analysed and defined the problem and bus
iness rules, gathered business and system requirement.

TECHNOLOGY PROFICIENCY
----------------------------------------------------------
* Highly Proficient in Microsoft Software: Word, Excel, Access, Query, Visio a
nd Project
* SQL, SPSS, Lingo, Lindo, GAMS, CPLEX, C++, SalesForce, SAP and Siebel

EDUCATION & TRAINING

----------------------------------------------------------
MASTER OF SCIENCE IN INDUSTRIAL AND SYSTEMS ENGINEERING at University of Souther
n California,
Los Angeles, CA Awards: Fulbright Fellowship Grant
INDUSTRIAL CIVIL ENGINEER at University of Chile, Santiago, Chile
BACHELOR OF ENGINEERING SCIENCES at University of Chile, Santiago, Chile
EXTENSIVE TRAINING: Development of Management and Leadership Abilities; Project
Preparation & Evaluation
LANGUAGES: English and Spanish