Christopher E.

Graves
10117 NE 16th St.
360-254-2744
Vancouver, WA 98664
cgd8bd5c@westpost.net
OBJECTIVE
Eager to continue my management skills and expertise as a Assistant Manager so I
can help you surpass your sales goals and exceed your customer expectations
QUALIFICATIONS
a Over 12 years management in sales and customer service in a dynamic, changing
environment
a 11 years management in produce departments at different locations
a 10 years prior Safeway experience as a cashier, fully trained produce clerk, a
nd sales floor clerk
a Exceeded personal and team sales goals, which included up selling of products
and services on a daily basis
a Honest, Dependable, Hardworking, Dedicated
EXPERIENCE
OfficeMax, Vancouver, WA
ASSISTANT MANAGER, SALES November, 1
997 to June, 2010
a Responsible for overall operation of the store during absence of the store man
ager
a Interviewed and hired qualified job applicants and processed human resource
materials for all employees
a Selected, trained, and developed the team in sales, logistics, and supervision
, using successful motivational strategies
a Communicated sales goals and directed sales culture by providing constructi
ve encouragement to all associates and roll playing with the team to improve pro
fits and meet objectives
a Monitored employeesa productivity, wrote and administered performance appraisa
ls
a Worked with a sense of urgency, requiring superior performance from myself a
nd others
a Demonstrated good leadership skills and maintained excellent rapport with pee
rs and associates
a Efficiently directed team in smooth front end operations and maintained focus
on always providing excellent customer service
a Used independent judgment and applied customer service knowledge to satisfy
and resolve complaint issues
a Effectively accomplished multiple tasks and priorities on a daily basis to
support the store manager
a Merchandised stock according to POG, created attractive displays and monitored
their sales movement
a Wrote schedules according to sales projections and adjusted hours when needed
to stay in line with budget
a Completed all cash office accounting paperwork and processed payroll
a Worked with minimum supervision and motivated myself to meet and exceed expe
ctations
a Maintained excellent attendance
Special Accomplishments:
a Contributed to awards of highest sales and best increase vs. plan of Western
 Region stores in the 12 years of my employment
a Earned yearly management bonus by directing the team to reduce shrink, incre
ased sales and store profits and raised the quality of customer service
a Achieved high audit scores in my areas of responsibility
a Opened a new store in my third year of employment, which involved hiring and
training associates, building isles, stocking products, displaying signs and pr
icing labels according to plan

Fred Meyer at various store locations

ASSISTANT MANAGER, PRODUCE DEPT. October, 1986 to November
, 1997
a Aided the manager by directing and motivating the crew in their daily assignme
nts
a Trained new employees with clear and concise instructions, then followed up on
their progress
a Set expectations for employees to follow through my example
a Established and maintained cooperative working relationships
a Focused on the total picture to prioritize and complete daily multiple tasks,
while attending to details
a Consistently exceeded production goals
a Provided immediate and courteous response to customer requests
a Wrote and processed realistic produce orders
a Compiled and emailed weekly sales reports
a Created and built special end tables for holidays and promotions
a Adjusted to various management styles over my 11 years of progressive experien
ce
a Maintained excellent attendance record
Special Accomplishments:
a Attractively merchandised and opened a newly designed produce department in a
new store
a Set up remodeled produce departments in two other stores
Safeway at various store locations
10+ years prior to 1986
Head Clerk Cashier, Produce Clerk- fully trained with closing responsibilities
Stocker- sales floor, dairy, beverage, frozen foods
EDUCATION
College of San Mateo, CA / San Jose State University, CA Associate of A
rts in Aeronautical Operations
Areas of concentration: Major- Aeronautical Operations, Minor- Business Adminis
tration
REFERENCES Available upon request