Jennifer Pierce

40 Oakwood Village, Apt. 10, Flanders NJ 07836

jpd453ac@westpost.net
862-251-4557

Experience:
AAA Insurance, Florham Park, NJ
01/10-05/10 Personal Lines Customer Service
* Cross sold and serviced all types of personal lines
accounts
*Worked in a paper free agency
11/06 -05/08 RBLA, Marshalls Creek, Pennsylvania
Personal Lines Customer Service Representative
*Quoted wrote and serviced personal lines automobile, homeowners, umbrella, fire
, antique automobiles, recreational vehicles and flood policies.
*Reviewed policies to insure adequate coverage and made recommendations.
*Wrote and processed new business applications, identification cards, endorsemen
ts, and binders.
*Assisted customers with insurance inquiries, explained coverages and deductible
s.
*Ordered MVR and CLUE reports.
12/03 - 5/06 James Gilmore Agency, Succasunna, New Jersey
Personal Lines Customer Service Representative
*Serviced all personal lines accounts such as automobile, homeowners, umbrella,
personal article floaters, motorcycle, etc. on alpha-split.
*Responsible for new business quality control insuring all applications were com
pleted and verified information with producers.
*Processed endorsements, changes, binders and issued identification cards.
*Assisted clients with questions regarding their policies.
*Daily contact with carriers such as Chubb, Harleysville, Hanover, Mercury, Enc
ompass Proformance Insurance Progressive FMI, Penn National and surplus line
Carriers.
9/02 - 7/03 Schechner Lifson Corporation, Millburn, New Jersey
Personal Lines Customer Service Representative
*Serviced personal lines automobile, homeowners, umbrella and personal article f
loaters policies.
*Processed endorsements, identification cards, binders and applications.
*Handled new business and renewals.
*Assisted customers with inquires.

7/98 - 1/01 Weichert Insurance Agency, Morris Plains, New Jersey

Personal Lines Supervisor - Pennsylvania and Capitol Region Division
*Trained personnel on how to write and service personal lines automobile, homeo
wners, umbrella, floaters, flood, motorcycles, boat and recreational vehicle ins
urance for the states of Pennsylvania, Delaware, Maryland, Virginia and District
of Columbia.
*Updated all personal changes of company guidelines and underwriting while serv
icing 2,500 accounts.
11/96 - 7/98 Sanford & Purvis, Inc., Upper Montclair, New Jersey
Personal Lines Customer Service Representative
*Sold and service new and existing automobile, homeowners, umbrella, floaters,
flood, motorcycles, boat and recreational vehicle insurance policies.
7/87 - 10/96 Harry A. Mullins Insurance Agency, Inc., Stroudsburg Pennsylvania
Personal Lines Manager (7/89 - 10/96)
*Managed personal lines automobile, homeowners, umbrella, floaters, flood, moto
rcycles, boat and recreational vehicle insurance accounts.
*Analyzed agency statements to maintain proper bil
ling of customer accounts.
*Directed all uploading and downloading done with par
ticipating carriers
*Controlled agent renewal list to ensure prompt and accurate renewal of policie
s.
Personal Lines Customer Service Representative (7/87 - 7/89)
*Serviced existing personal lines insurance accounts including automobile, home
owners, general liability, personal umbrella, boat, motorcycle, motor home, floa
ter policies and other miscellaneous areas.
*Supported accounts through in depth telephone work and personal contact, ensur
ing optimum client satisfaction.
*Searched for insurance companies that best fit each individual customers needs
.
*Generated both manual and computer endorsements.
*Utilized Ivans interfacing software to write and endorse policies.
*Performed various clerical duties in a timely
and efficient manner.
Computer Skills: Applied, AMS and Sagitta Browser management systems.
Carrier Interface: Harleysville, Hanover, Encompass, Progressive, Proformance, P
enn National, and many others.
*Holds a valid New Jersey Property and Casualty License since 1998
* Held a Pennsylvania Property and Casualty License from 1989 to 2009
*Holds a CISR Designation through IIAP
Education: *East Stroudsburg University, East Stroudsburg, Pennsylvania
-Coursework in Liberal Arts
*Davis and Elkins College, Elkins, West Virginia
-Coursework in Liberal Arts