Professional Documents
Culture Documents
EXPERIENCE
PROFILE
Continued:
1993 - 2002 ALMOST NEW CAR RENTAL & SALES, Mesa, AZ
Vice President / Owner and Operator
Managed and coordinated daily administrative operations, which included performi
ng all aspects of vehicle sales, rentals and purchasing. Managed team in perform
ing customer service, repair and maintenance operations while ensuring high leve
l of accountability. Facilitated and scheduled reservations for car rental opera
tions and managed fleet. Managed and prepared documentation for buying, selling
and leasing vehicles including title work.
a Initiated start-up of business, and developed strategic plans and policies/pro
cedures.
a Increased revenue by developing and implementing marketing programs and establ
ishing loyal customer base of repeat customers. Generated referrals from body sh
ops by developing networking relationships. Created marketing materials.
a Oversaw rapidly expanding operations that grew to 100 plus rental vehicles.
a Led cohesive operational teams ensuring that high standards were attained for
quality and customer service. Delivered customer service excellence while managi
ng high volume of incoming calls with diplomacy.
a Managed database operations and updated customer information.