Glenn R.

Cozzens
57 Moose Hollow Rd, Danville, NH 03819
gcdbf3e6@westpost.net - (603) 382-4117 Home - (978) 618-6057 Mobile
http://www.linkedin.com/in/glenncozzens
EXECUTIVE SUMMARY

Detail oriented, high energy leader and coach with a proven track record
in all aspects of Product Development, Operations, Manufacturing, Quality
and NPI Program Management. Always eager to learn new technologies or
expanding roles, I pride myself in building high-performing teams and
consistently look at the big picture while being conscious of the
challenges teams face within a growing organization. I'm a competent Self-
Motivated Team Builder, Coach, Planner, Polished Speaker and Problem Solver
with a strong background and a history of consistently producing results.
PROFESSIONAL EXPERIENCE
Vice President of Product Development, Operations, IT & Internet Marketing
Sept 2006 - Present
THINGMAGIC Inc., Cambridge, MA
Provider of RFID Reader solutions with best-in-class performance
Responsible for leading the efforts of Hardware Engineering, Software
Engineering and Validation Engineering, Regulatory, Technical Operations,
Manufacturing, IT, Documentation Control, Supply Chain and Internet
Marketing
. 2009 ABI Research of UHF Module Products - ThingMagic #1 in both
Innovation and Implementation
. Implemented and managed the Product Life Cycle Process enabling the on-
time introduction of 70+ new products/price book SKU's including 20+
Software Releases including embedded software from development through
production
. Directed implementation of an automated product validation process
enabling faster time-to-market/more thorough test
. Directed successful implementation of SAP, Oracle/Agile (Documentation
Control) and setup entire supply chain
. Supplier management of product builds both locally and at China
ODM/OEM using key business metrics
. Improved quality and on-time delivery to a DOA rate of <0.5% and on-
time delivery of 100% - order to ship times of 48 hrs
. Completely redesigned company website improving lead generation too a
level hard to keep up with and achieving first page Google rankings
for multiple keywords
Director of Operations
Jul 2005 - Sept 2006
COVERGENCE INC., Maynard, MA (Short term contract - Brought in to get
Operations up-and-running)
Provider of SIP based Voice Over Internet Protocol (VOIP) security routing
appliances for telecommunications environments.
Responsible for directing the efforts of Operations, Manufacturing,
Quality and the Supply Base
. Directed successful productization of three products, utilizing a 100%
 outsourced model with configure-to-order model
. Achieved 100% on-time delivery within budget, while maintaining very
high margins and 0% DOA rates in the field
. Directed successful implementation of Omnify documentation control and
Netsuite ERP Software solutions
. Directed Implementation of Hardware / Software Release and
Configuration Management procedures
. Managed successful transition to WEEE and ROHS compliant products
Director of Manufacturing
Aug. 2003 - Jul 2005
QUARRY TECHNOLOGIES, Burlington, MA - (Company re-start under Reefpoint
Systems brought in whole new Executive team)
Provider of security routing solutions for telecommunications and wireless
network environments.
Reported to the CEO; Responsible for directing the efforts of Operations,
Manufacturing, Quality and the Supply Base
. Directed re-engineering of manufacturing operations infrastructure for
growth, improved quality and cost reductions.
. Implemented completely new documentation control system, Process
improvements and Lean Manufacturing
. Managed successful implementation of Agile software and associated
documentation control procedures
. Successful Implementation of Software Release, Configuration
Management, and Sales Order Fulfillment processes
. Managed multiple Contract Manufacturer transitions while maintaining
100% on-time delivery
. Improved quality of product by over 20% including field dead-on-
arrival rate lower than 0.05% with 100% on-time delivery
. Implemented outsourced manufacturing model with internal configure /
stage-to-order using 5S and LEAN methodologies
. Contributing member of the team for reviewing and negotiating Customer
and OEM Contracts
Vice President Operations & Program Management
Dec. 2000 - Aug.
2003
WaterCove Networks, Chelmsford, MA - (Acquired by Alcatel in 2003)
An infrastructure provider allowing high-speed data services in 2.5G and 3G
GPRS/UMTS and CDMA wireless networks
Reported to the CEO; Responsible for setting up and directing the efforts
of Operations, Manufacturing, Quality, NPI Program Management and the
Supply Base
. Achieved ISO 9001:2000 Certification within 1.5 years after start-up
. Directed the successful implementation of Great Plains ERP system and
Agile 6.0 Documentation Control system including Release and
Configuration Management and Electronic Data Exchange between systems.
. Directed the New Product Introduction Team, successfully implementing
the company Product Life Cycle Process while maintaining 100% on-time
delivery and introducing two complete systems with many variations of
internal PCB's
. Selected and implemented the entire supply base while implementing an
outsourced model with internal configure-to-order
Vice President of Manufacturing and Operations
Dec. 1997 -
Dec. 2000

INTERSPEED INC., Lawrence, MA - (IPO Early 2000)

XDSL Networking solution provider for ISP's, CLEC's, ILEC's, RBOC's and
Multi-Tenant Unit Service Providers.

Reported to the CEO / CTO; Directed the efforts for all Manufacturing and
Operations including Technical Operations, Quality, Purchasing, Materials
Management, Product Life Cycle Management, Production, Distribution,
Supplier Management and Facilities Management. Also picked up Sales and
Marketing responsibilities after company let go a number of Sr.
Executives.
. Setup entire organization including supply chain, while introducing 2
new systems and 18 associated products using 5S techniques and LEAN
manufacturing model.
. Directed successful Oracle Applications ERP Implementation and move
towards ISO 9001:2000 Certification
. Managed company location move and new build-out for all of
manufacturing and operations while introducing new products and
maintaining 100% on-time delivery with improved quality to < 0.05% DOA
rates and < 0.01% infant mortality rates

Director Technical Operations

Dec. 1995 - Dec 1997
PICTURETEL CORPORATION, Andover, MA
Video-conferencing Solution provider
Directed 24 Test and Manufacturing Engineers with 2 Engineering Managers,
$5M Budget supporting New Product Introduction.

. Introduced 3 new platforms while improving quality by over 60% (saving

$27M annually) using 7-Step TQM methods, Kaizen and Statistical Process
Control (SPC).

Process Engineering Manager

June 1993 - Dec. 1995
PITNEY BOWES CORPORATION, Danbury, CT
High Speed Mail Inserter Equipment Division
Management of 12 Process Engineers. Management of all assembly and test
process development for very complex electro-mechanical assemblies for a
 high volume LEAN Manufacturing Line utilizing JIT, Kanban, Kaizen and
Design of Experiments.
Test Engineering Supervisor and Principal Test Engineer
Aug 1983 - June 1993
DIGITAL EQUIPMENT CORPORATION, Salem, NH - (3 Plants shut down eliminating
my position)
Mid-Range System Division
Management of 15 Manufacturing Test Engineers spread between three
regions (US, Puerto Rico and Ireland) developing printed circuit board
test routines as well as functional system level test processes for
manufacturing.

Sr. Electrical Engineering Technician

June 1981 - Aug 1983

FAIRCHILD / FACTRON TEST SYSTEMS, Latham, NY

Developed component level and PCB level test routines for in-circuit test
equipment used in manufacturing

Education and Affiliations

Founder / Leader of Operations Roundtable Forum for Charles River Ventures
(2001-2006)
College Education
B.S. Organizational Management - Daniel Webster College, Nashua, NH -
(Started 1999 - Put on-hold in late 2000 due to work focus - I do plan to
finish)
C Programming, UNIX, Economics - Western Connecticut State University,
Danbury, CT - (1995)
A.A.S. Electrical Technology - Hudson Valley Community College, Troy, NY -
(1981)
Corporate and Self Directed Education
Radio Frequency Identification (RFID), Internet Product Launch Manager -
Jeff Walker Trained (2008 - 2010)
VOIP, Internet Marketing, eCommerce, Web Development, Copywriting,
Accounting - Self Directed (2004 - 2006)
Microsoft Word, Excel, Access Programming, C Programming, Visual Basic -
Pitney Bowes (1994 - 1995)
LEAN Mfg, Statistics, Kaizen, JIT, Design of Experiments, 5S, KT, Six
Sigma, TQM - Pitney Bowes & Digital (1993 - 1995)
Many other Business, Technology, Management, Sales and Marketing Courses
(1990 - 2006)
References
50+ Recommendations shown on LinkedIn
More on request