Katherine Falcon 2347 248th Street, Lomita, CA 90717

________________________________________
kfdd39c2@westpost.net a Cellular 310-227-7007
Summary
Sales and Customer service professional with more than 7 years experience intera
cting with the public. Highly qualified in service-based, hospitality positions
requiring an emphasis on customer satisfaction in a fast-paced environment. Stro
ng team player and leader. A proven and verifiable record for utilizing strong t
echnical and interpersonal skills to enhance organizational efficiency and profi
tability. Committed to quality performance with an ability to learn new procedur
es quickly.
Areas of Expertise

Mastered internal data system (Precision Asset Management)

Rapidly mastered new product data.
Promoted from Sales Representative to Senior Sales Manager and Account Executive
in less than 6 months of employment. (Settlementroom)
Promoted to Training Department while still maintaining my accounts and my sale
position.
Promptly answered telephone calls to reflect professional corporate image.
Regularly take on added responsibilities involving spreadsheet management and ot
her duties.
Consistently processed all sales contracts without errors.
Provided a high level of customer service and client relations based on outstand
ing communication and interpersonal skills.
Established and maintain effective business relationships with internal customer
s, improving communication between customers and company.
Resolved numerous business functions on a day-to-day basis; including customer e
nquiries, information requests.
Performed outstanding customer relationship management, ensuring educated client
s, customized products and services and creative, turnkey solutions. (Settlement
room and Precision Asset Management)
Promoted twice in 1 (year) to positions of increasing complexity and authority.
(Settlementroom)
Developed good rapport with clients.
Acknowledged for sales excellence on numerous occasions.
Regularly surpassed sales quotas by an average of 5%-*6% for five consecutive mo
nths.

Experience Summary
Precision Asset Management, Torrance, CA
10/07 to present
Assistant asset Manager
a Communicated with customers daily. Communicated information clearly and accura
tely. Committed to the assistance and support of others while maintaining a chee
rful and helpful attitude. Built rapport with agents through effective and preci
se communication. Build rapport and trust quickly with clients and colleagues. A
nswered inbound sales calls and assisted customers.
a Assisted customers with inquiries and provided all pertinent information.
Additional knowledge:
a Negotitated Sales Contracts with high success rate for asset closings at the h
ighest profit possible for our client
a Maintained current and accurate asset management status
a BPOas (interior, updated and drive by)
a Cash for Keys
a MLS
a New Assignments
a Revised market plan
a Below Recon negotiations
a Evictions / personal property evictions
a Occupancy
a Vacancy
a Listing agreements
a Bid Requests
a Smoke and Water compliance (CA)
a Reductions
a Weekly status reports
a

SettlementRoom, Lomita, CA 3/2006 to 10/2007

Account Manager/Senior Sales Rep/Client Training
Outside Sales Representative/Company Product Training/Account Manager for Real E
state Transaction Management System
a Communicated with customers daily. Communicated information clearly and accura
tely. Committed to the assistance and support of others while maintaining a chee
rful and helpful attitude. Built rapport with customers through effective and pr
ecise communication. Build rapport and trust quickly with clients and colleagues
. Assisted users to identify and solve software problems. Answered inbound sales
calls and assisted customers.
a Assisted customers with inquiries and provided all pertinent information.
* Currently teaching minimum of one class a week in the use of Settlementroo
mas Transaction Management Software
Peninsula Properties, Rolling Hills Estates, CA 2003 to 2006
Transaction Coordinator/Administrative Assistant/Customer Service
QUALIFICATION HIGHLIGHTS
* Resourceful, energetic, competent, multi-task and results-oriented.
* Meets and exceeds all performance goals to date.
* Uses clear, concise communication skills in conjunction with organizational sk
ills to perform daily duties.
Demonstrates ability to meet the needs of clients, dependable, hard working, rel
iable, and punctual.
Commended for dedicated work ethics and rewarded by steady promotions and traini
ng in all aspects of work. Fast learner when new databases and programs are pres
ented.
a PROFESSIONAL EXPERIENCE
* Customer Service and Relationship Management.
* Improves client relations skills by practicing techniques to exercise diplomac
y and employ active listening skills.
a Reorganized records and files, shredding obsolete files to improve office spac
e utilization.
* Demonstrated techniques to serve difficult customers, eliminate customer and p
rofessional complaints by tactful association.
* Monitored quality of service by acting as liaison between clients and contract
ors.
* Rebuilt relationships with escrow companies and their officers. Increased comp
any resources for escrow needs.
* Entry/Schedule Documentation. Confidential Correspondence and Data management.
a Organizational Management
* Client Relationship Management
* Purchasing and Materials Management
* Knowledge of DRE real estate disclosures and procedures.

Education
South Coast College of Court Reporting, Westminster, CA
Volunteer Activities
For more than 12 years I volunteered at Lomita Math Science Magnet School in the
following areas:
a Lead Organizier for the Annual Halloween Festival for 1200-1400 students and t
heir family
a Art to Grow on Chairperson
a Book Fair attendant
a Reflections Art Co-Chair
a PTA Chairperson