Karen Altenhofen

318 W. 45th Terrace 1W Cell (816)868-4955

Kansas City, MO 64111
E-Mail kade123e@westpost.net
Summary of Experience
Results driven professional with more than 13 years experience in planning, deve
loping and implementing analytical processes that support key business initiativ
es. Combining strong business acumen and work experiences in influencing senior
executive management.
EDUCATION
MBA, Keller Graduate School of Management,
Certificate in Human Resources Management, Keller Graduate School of Management
BA, Psychology, University of Kansas
CORE SKILL COMPETENCIES
Data Management
Executive Report Design
Business Analysis
Financial Analysis
Project Management
Financial Modeling
Market Analysis
Operations Analysis
Customer Service
Budgeting
Forecasting
Variance Analysis
TECHNICAL SKILL COMPETENCIES
Microsoft Excel
Microsoft Word
Microsoft Power Point
Lotus Notes
Kronos Payroll System
EIS System
Hyperion Financial Reporting
SMART system
Stratton Warren Purchasing & Inventory Management
Outlook Soft Financial Software
PROFESSIONAL EXPERIENCE
Assistant Store Operations Manager February 2010Present
Wal-Mart #1 retailer in the world with 8,500-plus stores and 2.1 million employe
es and 2010 sales of $ 408 billion.
Interview, hire, and train sales associates including 2 merchandise managers and
5 department managers to deliver superior customer service experience and drive
sales in homeliness and apparel areas.
Direct day to day operations including, staff scheduling, staff supervision, inv
entory management, merchandise presentation, budgeting and forecasting sales for
apparel and homelines areas.
Establish rapport and creative problem solving techniques for the successful res
olution of customer service issues.
Mentor and help associates adjust to and develop the capabilities needed to impl
ement organizational change initiatives.
Monitor and ensure merchandising timelines are met for products, fixtures, displ
ays, modulars, layouts and floorplans.
Sr. Financial Analyst July 2007 April 2009
Apria Healthcare Company employs more than 11,000 healthcare professionals in m
ore than 504 Apria branch offices across the United States.
Under the direction of corporate finance support 2 field divisions, made up of 1
45 branches/clinics and 4 division vice presidents. Collaborate with DVPs to im
prove field performance and efficiency, decrease expenses and improve operating
income.
Provided the financial & business analysis reporting and tracking of key perform
ance indicators such as sales projections, forecasts, labor & operating expenses
in addition to other ongoing weekly, monthly and quarterly ad hoc projects.
Analyzed data collected and suggested cost savings measures to Division Vice Pre
sidents
Initiated and executed the total budgeting process for central division branches
and clinics.
Financial Analyst March 2004 June 2007
Isle of Capri Casino, Kansas City a 38,000 square foot gaming complex with gami
ng revenues totaling $104M and 650 employees.
Provided balance sheets, income statements and other quarterly financial stateme
nts for SEC reporting.
Formulated forecasting model of projecting revenue and operating expenses improv
ing variance to actual by 20%.
Initiated and executed the total budgeting process for all departments in the ca
sino.
Purchasing Manager (Promoted) July 1999- March 2004
Isle of Capri Casino, Kansas City
Developed operational knowledge of all departments in the casino to effectively
consult with Directors and Managers regarding specs for ordering equipment, food
& beverage and supplies securing high quality items at the lowest cost.
Managed purchasing needs, coordinated and supervised warehouse staff to ensure a
ppropriate inventory levels and rotation of stock to maximize sales and rebates
and minimize obsolete inventories.
Cultivated profitable, mutually beneficial relationships with contractors, vendo
rs and municipalities securing competitive contracts on new job bids.
Introduced highly effective vendor forums to identify more cost effective produc
ts, eliminate or reduce excessive ordering requirements and improve delivery sch
edules lowering operational costs by 25%.
Guest Services Manager (Promoted) May 1996- July 1999
Flamingo Hilton (currently Isle of Capri Casino)
Lead the development of the Guest Services departments for the opening of a casi
no.
Interviewed, hired, and trained 30 employees including 2 managers to deliver sup
erior guest service experience.
Directed day to day operations including, staff supervision, purchasing/inventor
y, budgeting and customer service for PBX, Gift Shop, Valet, Coat Check and Mail
room departments.
Established cross training programs in all areas of guest services for staff, wh
ich enhanced work place performance and professional development, decreasing sta
ff turnover by 50% and reducing overtime by 38%.