Joseph A.

Trock
31 Golf Shores Dr. #18 Cell: 573-275-3698
Branson Mo. 65616 Emai
l: jtd3c2f2@westpost.net
Management Qualifications
Experience working with union and non-union associates
Staff development expert
Working experience in all phases of human resources
Competent leader/manager
Organizational development expertise
Policy and procedure development expertise
Call center manager
Worked 20 years with the same company
Multi-unit supervision experience
V.P. of Operations
Management Career History
Grand Crowne Call Center Springfield Mo.
Night Shift Call Center Manager 2010 to 2010
Responsible for hiring process, finial training of phone reps, training and supe
rvising reps supervisors and motivation of sales floor.
Wyndham World Wide
Time Share Sales
Aarons Sales & Leasing General Manager
Branson Mo.
2010 to 2010
Cape Girardeau Mo.
2008 to 2009
Responsible for store operations including but not limited to sales, collections
, inventory control, finances, and customer service.
Increased store size by more than 25% within 13 months. Reduced losses by 40% w
ithin the first 3 months of starting the position.
Set up H.R. compliance program to meet state requirements and regulations. Initi
atives included background and substance testing, hiring procedures, evaluation
rubrics and rewards, state regulated disciplinary measures, termination process,
and fair insurance compliance. The success of this program resulted in only on
e associate loss in over 12 months.
America's Car-Mart Cape Girardeau, Mo.
District Manager 2004-2008
Worked daily on H.R. compliance, associate development, solving associate issues
, evaluations as needed and investigations of associate misconduct. Also perfor
med on going recruitment, background and substance testing, hiring procedures, e
valuation rubrics and rewards, state regulated disciplinary measures, terminatio
n process, and fair insurance compliance.
(continued)
Responsible for store operations including budget analysis and allocation of fun
ds.
Created and executed new programs for sales, promotions, marketing, public relat
ions, collections (successfully collected over 92% of AR) and customer service.
Worked daily to ensure positive and accurate compliance with state regulations.
Consulted by the home office for advice on how to duplicate success in offices n
ationwide.
Developed a customer retention program with results that ranked the location as
the highest rated branch in the company.
Dynamic Enterprises dba Colonial Underwriting (Car-Mart) Sulphur Springs, Tx.
2001 to 2004
Operations Vice President
Supervised 16 stores (97 associates) in all aspects of retail financing includin
g cash
flow/budgeting, inventory control and purchasing protocol.
Responsible for 34.8 million in annual transactions.
Horizons by Marriott Branson, Mo.
Sales Manager (Call Center)
1999 to 2001
Supervised call center that had 12
5 full time associates plus another 25 part time to cover 2 shifts for 7 days pe
r week.
I reviewed and updated script as needed.
Hired, trained and evaluated all associates.
Supervised 7 supervisors to ensure compliance standards were maintained.
Dynamic Enterprises dba Colonial Underwriting (Car-Mart)
Harrison, Ar.
1986 to 1999
Retail General Manager
Responsible for store operations including budget analysis and allocation of fun
ds.
Increased gross income of sales from $100k to $6mil.
Represented the company in legal proceedings for court cases.
Supervised the Corporate Safety Program that inspected over 100 facilities per m
onth for compliance.
EDUCATION
Morton College, Stickney IL.
Associates Degree in Business