253-363-7770 - jdde60f4@westpost.net Accomplished Automotive Consultant with a diversified background and over 16 yea rs experience in the Automotive Industry. Bachelor degree graduate with a record of success in sales and financial services to dealership clients. Creative prob lem solver with the ability to improve morale, resolve conflict, and consistentl y exceed sales objectives. Management-Firm background in planning and executing sales strategies and action plans. Hands-on manager with experience in cultivating and building strong busi ness partnerships. Strengths in Customer Relationship Management and issue resol ution. Negotiation-Skilled in executing successful negotiations for all involved partie s. Ability to be assertive in a non-confrontational manner to achieve desired re sults. Team Building-Initiator of high performing teams that accomplish mutual goals an d influence change. Facilitator of team member growth through hands-on training and utilization of personality profiles. Communication-Persuasive communicator with articulate presentation and interpers onal communication skills. Able to develop productive relationships with colleag ues, customers, and staff at every level. Real Estate Broker April 2010 to October 2010 Coldwell Banker Bain - Gig Harbor, WA Real Estate Broker focused on building a high performing business through the us e of creative marketing. Account Manager May 2007 to April 2010 Dealer Tire LLC - Cleveland, OH Consulted with the high volume Audi, BMW, Mercedes Benz, Jaguar, Land Rover, Min i, Volkswagen, Lexus, Toyota, and Volvo dealerships in the Seattle, WA, Portland , OR, Spokane, WA, and Boise Idaho territory. Identified tire sales potential on the service drive and created individualized action plans to assist dealerships in increasing their fixed operations profits through tire sales. Achieved a 20% to 30% year over year unit increase in my assigned territory. I also spent a ye ar as a Field Training Specialist where I performed in dealership training to service and parts professionals. Area Sales Manager October 2003 to May 2007 Wells Fargo Auto Finance - Seattle, WA Responsible to increase the market share of Wells Fargo Auto Finance in an assig ned market. Started in Boise, ID and accomplished a 200% increase in market shar e my first year. Based on my performance, Wells Fargo transfered me to the Seatt le, WA market where I consistently surpassed all sales goals through partnering with dealerships and showing them the value of our product. Finance Manager November 2001 to October 2003 Tom Addis Dodge - Coeur d' Alene, ID Responsible to increase dealership profitability through the sale of finance and insurance products to new and used vehicle clients. Achieved a 99% customer sat isfaction rating based on manufacturer surveys. Sales Manager May 2001 to November 2001 Ponderosa Motors - Coeur d' Alene, ID Responsible to mentor sales associates and increase the sale of new and used veh icles at the dealership. Increased Internet sales 400% through the development of a new dealership website. District Manager August 1998 to May 2001 DaimlerChrysler Motors Corporation - Beaverton, OR Liaison between DaimlerChrysler Motors Corporation and DaimlerChrysler franchise d dealerships. Achieved an increase in market penetration through market analysi s and action plans specific to a dealer's sales locality. Resolved customer complaints and assisted in customer satisfaction through effec tive listening and immediate response. Education Weber State University 1998 Ogden, UT, USA Automotive Technology and Technical Sales Bachelor of Science Graduated as the top student in my program with a 3.71 cumulative GPA. Key Words Account Management, Bachelors, BS, Business Development, Client Relations, Compu ter Literate, Computer Proficient, Creative Problem Solving, Business to Busines s Sales, Sales to Dealerships, Customer Satisfaction, Customer Service, Inventory observations, Project Management, retail, Sales, Ter ritory Sales Experience, Tires, Travel, Consulting, Management, Negotiation, Tea m Building, Personality Profiles, Financial, Auto Finance, Sale Manager, Service Manager, Finance Manager, District Manager, Area Sales Manager, Teams, Manufacturer, Training, Presentation, Communication, B2B, Mini, BMW, Jag uar, Land Rover, Audi, Volkswagen, Toyota, Lexus, Mercedes Benz, Chrysler, Dodge , Jeep, Volvo, Service, Management, OEM, Documentation, Organization, Word, Exce l, Power Point, Outlook, Customer Satisfaction, Interpersonal, Productive, Effic ient, Bachelor Degree, Bachelor of Science, Success, Creative, Problem Solver, R esolve Conflict, Exceed Expectations, Sales Strategies, Business Partnerships, Customer Relationship Man agement, CRM, Action Plans, Assertive, Facilitator