RE: Opportunity within your organization

Dear Hiring Manager:

I am very interested to discuss possible opportunities within your organization.
I think my background and experiences enable me to quickly adapt and help any c
orporation. My resume is enclosed for your review.
I have been successful in articulating clear and concise solutions for clients a
nd
co-workers. My years of customer care, management, administration and profession
al sales for diverse industry employers will enable me to provide outstanding se
rvice to your clients and team.
I would be happy to have a preliminary discussion with you or members of your te
am to see if we can establish a mutual interest. I am a true people person and w
ill do what it takes to make things happen.
Thank you for your attention to these materials. I certainly look forward to exp
loring this further.
Very truly yours,
Tonya Bontrager
970-631-8688
Enclosure
TONYA M. BONTRAGER
5013 Whitewood Ct. 970-631-8688
Fort Collins, CO 80528
PROFILE
Mature, polished professional with ability to articulate positive attitude and e
nthusiasm, and enjoys variety and multi-tasking. Looking for a long-term working
relationship where I can grow professionally and financially. Excel at building
and maintaining professional relationships and meeting challenges while maintai
ning consistency and integrity. Continually recognized for depth of skills, effi
ciency, resilience and genuine caring attitude.
SUMMARY OF QUALIFICATIONS
* Concise, Clear, Effective Communicator / Persuasive / Team Builder / Self-Dir
ected & Motivated
* Microsoft Office Suite (Proficient in Word) / ACT & Visual Contact Management
System
* Strong Interpersonal & Customer Relations Skills / Type 100 w.p.m. / Ten Key
/ Data Entry
* Professional Sales / Management / Administration / Flexible & Progressive
* Legal & Medical Transcription / Dictaphone / Desktop Publishing / Basic Accou
nting & Billing
RELEVANT SKILLS AND ACCOMPLISHMENTS
Customer Service Manager/Sales
* Managed & trained / Created Customer Service Training Manual
* Extensive experience in customer care, instruction and communications both wr
itten & oral
 * Team builder dedicated to the overall quality of service and company success
* Proactive in suggesting/developing new procedures for increasing productivity
/service levels
Sales Supervisor/Trainer
* Consistently the most efficient sales representative nationwide
* Trained/supervised a team of 10-20, increased sales #'s
* Built rapport, understood customer needs/values while selling, negotiated, an
d closed sales leading to referral business
Administration/Secretarial
* Over 15 years of office administration / word processing / transcription (med
ical & legal)
* Handled complaints, media, county commissioners and gave public notice for th
e county
* Prepared legal notices, 1000-page documents & published reports for the State
of Colorado
* Office support, data entry, front desk, multiple phone lines, filing, small o
ffice accounts, payable/receivable and billing
Cold Call Sales/Customer Service
* Excelled and recognized as top phone salesperson / offered sales supervisor j
ob
* Listened and communicated effectively / team builder
* Motivated and coached team of 20 to increase productivity
EMPLOYMENT HISTORY
Customer Service Manager, American Educational Products, Fort Collins, CO. (curr
ently employed)
Special Education Para-Professional, Poudre School District, Fort Collins, CO.
Sales Manager/Customer Service, Slim4Life, Loveland, CO.
Sales Supervisor/ Trainer (Tourism), Blue-Green Corporation/Bass Pro, Springfiel
d, MO.
Administration/Medical Secretary, Witt Chiropractic and S. Cox Hospital, Nixa, M
O.
Cold Call Sales/Customer Service, Fairfield Resorts, Springfield, MO.
EDUCATION & TRAINING
Colorado Realtor Broker's License - Action School of Real Estate, Springfield, M
O.
Medical Office Technical Studies - Ozarks Community College, Springfield, MO.
Business & Economics Technical Studies - Barnes Business College, Denver, CO.