(P.S.

-NO COMMISSION ONLY POSITIONS CURRENTLY,OR FOR NOW;MUST HAV E A SALARY,DRAW

,OR ALLOWANCE,OR ADVANCE OF PAY,AS A LAST CHOICE;AVAILABLE FLEXIBLE SHIFTS,BUT P
REFERABLY NIGHTS,WEEKDNS,WEEKEND DAYS,OR OVERNIGHTS FULL AND/OR PART TIME,DEPEND
ING ON RESPONSIBILITIES, AND HOUR SOF THE POSIITON(S).-
PLEASE,NO GIMMICKS,OR TRICK UP FRONT FEES,THANK YOU....AVAILABLE FROM NOVEMBER 2
2ND, 2010-,AND ON....RETURN ADDRESSES AND COMPANY MENAS FO OCNTACTS PREFERRED WI
TH ALL RESPONSES,THANK YOU,AND ALL THE BEST....

Hank A. Acham
hnrychm@yahoo.com, or
1-610-704-4861 (main no.) ,
or occasionally at either :
, 1-347-228-1618 or 1-718-629-3632,or 3634
-all 24 hrs and leave messages with return means
of contacts.

Dear Hiring Managers / Personnel and Human Resources Division Staff:

Thank you for taking the time to view my most recent education/experience, a
nd skills.
I know that with my combined several years customer service, office-administrati
ve, retail, manager trainee/regular manager, green energy, weatherization , cons
truction, business, and other combined skills that I have gained over the years,
I can be a great asset if given the chance to join and further assist your fine
organization. I also currently possess over one and a half to two years fairly
recent additionalBusiness Administration/Accounting, and management / manager-tr
ainee coursework ,internship /co-op and other practical experience earned from m
y completion of my Associate's Degree in Applied Science(s),along with several o
ther factors aforementioned.I also most or fairly recently, acquired my Series 6
Health and Accident NYS Insurance/ Series 6 Producer's /Agent's License,as well
. I was able to impressively pass the examination on my first attempt. I was als
o a participant on the Dean's List / Honor Rollwhile at TCI - College of Techno
logy ,fairly recently during the 2005-2006 school year, as well as a partial Mar
garet Clifton Scholarship Winner during the course of my time spent enhancing my
self while enrolled. These, along with my many other leadership and other achiev
ements through the years , is just part of the reason why I know I have the pote
ntial to help further add to the effectiveness of your organization.
I have currently submitted my information for the listing, or position(s) des
cribed, or most recently available. Since the combination of my most recent trai
ning, education, references, experience, ( and certification(s) if applicable fo
r the position), in combination with my strong work ethic as well as other indiv
idual accomplishments, positive attitude, and team work skills, I know I have th
e potential to be a decent fit in the appropriate area(s) of your organization.
Please, if you require more info, references, or need to reach me, do not hesi
tate to contact me at my two present/most recent e-mails, by postal mail, from t
he address on one of my resume' versions, or by phone messages. I wish you and y
our entire staff the best, and thanks again. Please keep all my info on file for
any current or future applicable openings.

Sincerely,

Hank A. Acham
Hank A. Acham
hadf557c@westpost.net
hnrychm@yahoo.com / 1-610-704-4861
( or sometimes at either : 1-347-228-1618 ,or 1-646-919-9947 )
57 Herkimer St., Apt. 512
Brooklyn, NY 11216

Objective: To obtain a challenging customer service oriented position within the

organization.
Education :
12/2005 TCI College of Technology
New York, NY
Associate's Degree of Applied Science in Business Administration- Accounting
Dean's List / Honor Roll 2005 -2006 School Year /Margaret Clifton Partial Schola
rship Winner

License(s): Currently/most recently earned,or hold a Series 6 /

NYS Accident and Health Producer's or Agent's License

Experience / Professional References:

10/2010 - Present ( or most recently)- Aegis Communications

Group ,Inc. -
Temp/Seasonal Licensed Series 6 Health and Accident Producer/ Insurance
Agent and Customer Service -Other Rep New York,NY
 Helped to handle a heavy -volume of customer service/other calls in a call cen
ter environment; computer literacy,typing,phone,microsoft software/administrativ
e type usage,other responsibilities;sales,marketing of company products.

Transferringcalls,explaining and conveying vital information to customers, in a

high demand environment.

11/2009 - 09/2010 - Arbor Wecare / HRA -WEP Program Brooklyn,

NY
Clerical Administrative / Customer Service Aide-Work Experien
ce Program Intern
* Typing of logs, meeting notes, statistical data and other reports for supervi
sors and members.
* Preparing correspondences, logs, and mail for staff and members on a weekly b
asis.
* Filed, sorted , and reviewed documents, for member records and meetings.
customer service in a heavy phone, and
high volume call-center office environment.
* Assisted in typing and organizing weekly and monthly sales and other reports
for
management .
* Helped to complete applications, mail-outs and other customer forms to explai
n
cost reduction and other pertinent services.

03/2008- 06/2008 Accent Energy/ Netpique ,Inc.

New York,NY
Temp. / Seasonal Outside and Inside
Sales and Customer Services Executive Rep/ Asst. Account Manager-Trainee

* Assisted in both commercial and residential utility, Esco, other interre

lated accounts.
* Helped to do heavy appointment setting, follow-up calls, demos, in-perso
n presentations.
* Educating and informing customers/clients of high-end products, plans, s
ervices,
paperwork and so on.
 3/2006 - 12/2006 Lowe's Corporation
Easton, PA

Inside Sales Associate/Customer Service

* Delivered vital customer service, sales, merchandising, pricing, and other

assistance to customers.
* Ordered merchandise to replenish stock from the internal company system.
* Sold additional product plans and coverage; as well as help to process
customer orders, credit card applications, and other transactions.
08/2005- 01/2006 TCI -College Co-op / Internship Program N
ew York, NY
Manager -Trainee / Administrative -Other Intern
* Customer service, office-administrative, some work similar to secretarial,
sales, marketing, bookkeeping, and other important duties etc., etc.

11/2001 - 07/2004 NYPD (Traffic Division)

New York, NY
Traffic Enforcement Agent Level II
* Traffic/other civil service safety ,directing ,enforcement, traffic stops ,cu
stomer service and
other pertinent duties.
* Assisted and covered various major NYC parades ,events, and other traffic sa
fety details.
* Performed traffic detours, summons, and other important patrols and customer
service
activities

05/2003 - 10/2004 Primerica Financial Services Corporation

Bronx, NY

Recruitment Manager / International Business Associate

Manager Trainee, interviewing, recruiting, heavy phone calls, administrative a
nd other
assistance; as well as some sales and marketing.
* Helped to review resume's, cover letters, and applications for prospective tea
m members.
* Assisted in educating and training co-workers, and customers about company pro
ducts,
training, and services .

03/ 2003- 08/ 2003 The Rockaway Bedding ,Inc.

New York ,NY

Seasonal / Temporary Store Manager -Trainee

and Administrative-Sales and Customer Services Executive Professional

* Helped to perform important multi-task and high store responsibilities on a

daily and weekly basis; partly responsible while filling in for others on
leave or
other reasons along with my fellow co-manager-trainees, for all general st
ore
opening, closing, and other operations; among other consistent high qualit
y
responsibilities.

* Assisted with heavy phone, follow-up, customer /other orders, data-entry,

administrative, sales, and other duties in a challenging muli-million dol
lar
high -end and "Big-Box" retail and corporate chain environment while the
branch was phasing out, and downsizing / closing at the time,etc.,etc.
* Helped to assist customers and other managers and co-workers in numerous
branches
in my district, particularly on high -volume sales, holidays, and other
peak times.
 05/2001 - 11/2001 City of New York Human Resources Administration New
York, NY

Provisional Eligibility Specialist -/Administrative, Executive, other

assistance, etc., etc.-(Level II)
* Performed various duties including verifying customer and client documents.
* Helped to interview and set appointments for clients and customers.
* Prepared reports, and helped to verify documents, information, as well as pro
vide additional
information and referrals as needed.

06/2000-07/2001 - The Wiz Corporation

Union, NJ

Corporate customer service, sales, administrative-other assistance

* Assisted with customer service duties including heavy phone calls, follow-ups,
appointment
setting, referrals, data entry; retail , merchandising , and other important d
uties and tasks.
* Sales, customer services ,networking, and up-selling service plans and cover
age.
* Verified customer and client information, and processed credit card and other
requests.

9/1999 - 3/2000 The Sleepy's, Inc.

Clifton, NJ
 - (Seasonal/ Temporary)) General Store Manager - Customer Services and Sale
s Executive

* Retail ,business ,administrative, other high responsibility store manager tra

inee/professional
duties.
* Helped to verify and prepare daily, weekly, and monthly store goals, reports,
statistics, and
analysis , in a high -volume multi-milion dollar professional corporate atmo
sphere

* Helped to check inventory, process merchandise and store replenishment request

s as needed.

05/1995-05/1997 The Northampton Community College / Work Study -Intern Pro

gram

Library, Office-Administrative / Sales and Customer Services- Other Assistant

* Heavy phone, call-center customer service, retail ,some filing, bookkeeping

and accounting
assistance help; the college Hampton Winds high-end restaurant / cafeteria.
* Mailroom, stock, preparation of computerized, card catalog, research , librar
y, and other
important institutional assistance.
* Processed computer catalog requests, memos, code number charts and other high
level
duties.