Becky Jordan

13112 Timberline Dr., Urbandale, IA 50323

515-707-1692

Profile
* Extensive background in claim handling, supervision and marketing.
* Investigate, analyze and resolve high exposure cases through analysis of claim
handling strategies
* Effective team player with exceptional interpersonal, communication and presen
tation skills.
* Excellent in applying logical and creative approach to problem resolution.
* Goal-directed professional with strong technical knowledge and skills.
* Highly creative, self-motivated individual with approximately 17 years of insu
rance industry
experience
Experience
Sr. Adjuster, EMC Risk Services a" October 13, 2003 to present
* Investigate workersa compensation claims to completion for 3 clients in 9 stat
es (IA, MN, WI, NE, MO, KS, IN, IL, CO.
* Investigate highly complex workers compensation claims and evaluate exposure,
determine if subrogation is warranted, review all claims for fraud
* Make contacts, set reserves, review medical records, pay medical bills
* Constant review of lost time claims to adjust reserves and pay lost time benef
its
* Negotiate settlements, represent Risk Services at mediation and hearings
* Maintain constant communication with clients
* Establish and monitor claim reserves
* Compose letters to physician for determining cause of injury, set up IMEas whe
n appropriate
* Prepare reports for clients regarding claims status
* Take recorded statements when appropriate
* Prepare documents and reports for file reviews with clients
* Conduct negotiations and serve as company representative on litigated files at
mediation and trial
* Oversee assignment of litigated claims to counsel and monitor defense costs
* Maintain knowledge of case decisions and changes in workersa compensation laws
for multiple states
* Manage and coordinate the claims investigation functions of Independent Adjust
ers
Administrator, Bankers Life Company a" August 15, 2003 a" October 1, 2003
* Complete and submit long term disability, Medicare Supplements and life insura
nce applications to underwriting for approval
* Collect premiums and apply to policyholder accounts
* Apply payments for commissions, balance commission statements for agents
* Help establish goals for agents
* Contact prospective policyholders and set appointments for agents

Independent Workersa Compensation Adjuster, Western Colorado a" February 1999 a"
June 2003
* Investigate assigned workersa compensation claims to determined compensability
* Review medical records for payment
* Oversee 2 adjusters
* Create and develop strategies to increase business and improve customer servic
e
* Created billing system
* Meet with potential clients for sales presentation
(We owned and operated a full service independent adjusting company with 2 offic
es in Western Colorado handling a variety of claims including large commercial,
liability, catastrophe, motor vehicle, workersa compensation, E & O, employee di
shonest and inland marine)

Real Estate Agent, Keller / Williams, Broken Arrow, Oklahoma a" 1997 a" 1999
* Show clients homes
* Prepare for open houses
* Use MLS listings for comparisons
* Prepare for closings
Owner/Operator - BJ Interior Design, Oklahoma City, Oklahoma a" 1991 a" 1999
* Install ceramic tile
* Install wood floor
* Install wall paper
* Texture/paint
* Small remodeling
Legal Assistant, Oklahoma Insurance Commission, Oklahoma City, Oklahoma 1984 a"
1991
Prepare pleadings
Research case law
Answer phone calls
Transcribe dictation
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_____Education
* LPCS, WCLS, working toward SCLA
* INS 21, 22
* Real Estate License
* Legal Assistant Certificate (OU)
* OCU (Oklahoma City University) 84 credit hours toward BS