REGIONAL/ DISTRICT SALES MANAGER

FOCUS OF INTEREST: BANKING AND RETAIL INDUSTRIES

Mentoring and Development * Sales and Marketing * Business Planning and Developm
ent
Retail Team Management * Advanced Project Management
Territory Expansion and Maintenance * Market Penetration Strategies
Competitive, performance-driven, and highly accomplished professional, with comp
rehensive years of leadership experience in banking and retail sales and operati
ons, strategy, business support services, branch development, as well as busines
s standards and practices; offering outstanding leadership, delivery, and commun
ication capabilities within fast-paced environments. Background includes plannin
g and executing strategic business transformation as well as retail operations p
rocess and performance improvements.
QUALIFICATIONS SUMMARY
* Genuine team player committed to managing operations and projects flawlessly w
hile contributing to business development, cost reduction, and revenue-producing
activities.
* Able to maximize staff productivity and performance through extensive interact
ion with employees, leaders, and vendors for business growth and expansion.
* Highly organized in prioritizing work; exceptional attention to quality to exc
eed customer expectations.
* Demonstrated in-depth understanding of sales and marketing techniques, strateg
ies for building strong client base, and systems to facilitate consistent follow
-up and foster customer satisfaction.
* Adept at assuring all targets set forth on projects are met based on specifica
tions, cost, and quality standards.
CAREER HIGHLIGHTS
Citizens Bank
* Consistently ranked in the top 10% out of 39 regional sales managers for estab
lishing notable performance based on sales, deposit base, customer satisfaction,
and turnover, as well as for demonstrating coaching and leadership abilities.
* Won Regional Sales Manager of the Year in 2009.
* Successfully promoted from operating 8 in-store branches to managing 16 branch
es in just two months of assuming the position.
* Remarkably recognized as World-Class Performer and Manager of the Year in 2006
for attaining 19 out of 20 performance goals.
* Recipient of the Sales Champion Award in 2003 for consistently surpassing sale
s goals.
* Gained an above average customer service score of 93.3%.
* Played a key role in launching 10 new branch locations throughout Western New
York.
* Oversaw the only branch to achieve an Ace rating of 1 in the last quarter of 2
005 prior to the conversion of Charter One Bank to Citizens Bank.
Bath & Body Works
* Directed a team of 65 associates during the holiday season and maintained a st
aff of 22 throughout the year.
* Effectively trained two colleagues who were eventually promoted to advisor and
store manager positions.
Kobacker Shoe Company
* Dramatically minimized shrink from 4.3% to less than 1%.
* Drove and grew sales between 1% and 7% annually for four consecutive years.
PROFESSIONAL EXPERIENCE
Regional Sales Manager * CITIZENS BANK, ROCHESTER, NY * 2007-Present
Branch Sales Manager * CITIZENS BANK (FORMERLY CHARTER ONE BANK), ROCHESTER / BU
FFALO, NY * 2002-2007
Serve as a regional sales manager of a total of 16 Branches and 80 colleagues. T
rain, mentor, and direct new branch managers for the region along with existing
employees, as necessary, while accomplishing staff performance reviews. Manage r
esources to optimize individual and team performance. Ensure productivity and pr
ofitability of company branch revenues, sales, customer satisfaction, and branch
staffing while reducing operating costs.
Notable Contributions:
* Implemented promotional campaigns and product initiatives.
* Performed cold calling to potential small business customers; built and mainta
ined working relationships with existing small business customers.
* Resourcefully established innovative methods to meet and exceed sales goals.
* Proactively represented the bank in different local community events.
* Ensured compliance of operating branch with bank policies and procedures.
* Worked collaboratively and referred substantial amounts of business to four ou
tside partners, specifically the business development officer, investment repres
entative, merchant services, and insurance representative.
* Spearheaded regional teleconferences to conduct goals and achievements reviews
.
Store Manager * BATH & BODY WORKS, ROCHESTER, NY * 2001-2002
Oversaw all aspects of day-to-day retail operations and administration for vario
us stores that generate approximately $1M in annual sales. Facilitated weekly an
d bi-weekly floor moves; organized monthly power breakfast meetings with the Man
agement Team to discuss sales strategies.
EARLIER CAREER
Service Desk Representative * WEGMANS, ROCHESTER, NY
Rendered high-quality customer service and promptly responded to customer compla
ints/issues in a busy higher-end grocery store. Handled and documented all cash
transactions accurately and efficiently.
Store Manager * KOBACKER SHOE COMPANY, LONG ISLAND, NY/NEW JERSEY
Spearheaded overall operations and administration of the highest revenue-produci
ng store in the region and competently acquired $1M in annual sales. Assisted, t
rained, and supervised a team of 10 associates and all new management hires for
stores throughout the region.
CREDENTIALS
PROFESSIONAL TRAINING Business Executive Training, 2007; Public Speaking Class,
2005; Microsoft Word with Introduction to Excel, 2002; Leadership and Developmen
t Class, 2002
PROFESSIONAL AFFILIATION Member, Women's Professional Club
ACTIVITIES Volunteer, Organized Gear for Grades for Western New York, including
Buffalo and Rochester
Member, Sabbatical Committee
Participant / Volunteer, Victor School Cheerleading Activities
Active Participant / Volunteer, United Way
Active Volunteer / Participant, Presentations at Young Women's Christian Associa
tion (YWCA)
Resume in Word context can be provided upon request.