SHARON WARD

sw76037e@westpost.net
Office Experience: General Clerical/Office Administration/Receptionist, General
Retail, Customer Service, Telephone Skills, Typing, Data Input, Scheduling, Pro
ofreading, Recordkeeping, Cashier, Ordering, Copying, Mail Distribution, Maintai
ning Supplies, Research, Verbal and Written Communication, Attention to Detail,
Dependable, Supervisory Experience.

SUMMARY OF QUALIFICATIONS
a 10+ years of customer service experience
a 10+ years of experience in all types of clerical duties (i.e., proofreading, r
ecordkeeping, data input, copying, mail distribution, etc.)
a Ability to work in a fast paced environment while assuring time frames are met
a Ability to interpret statutes, rules, policies and procedures
a Ability to compose correspondence via letters and emails
a Ability to compile reports
a Simple bookkeeping, accounting and cashier experience
a Skills in research via internet and interagency documents
a Supervisory experience
a Quick to learn

Water Resource Specialist IV

September 2006 to October 2009
Under filled as WR Specialist III for 6 months
Arizona Dept of Water Resources
The Arizona Department of Water Resources administers and enforces Arizonaas gro
undwater code and surface water rights laws under the Arizona Revised Statutes T
itle 45.
a Supervised the Water Rights/Agriculture Unit (Unit)
a Observed, listen and spot checked employeesa work
a Conducted employee evaluations
a Served on the Active Management Area In Process Review Committee (IPR)
a Composed correspondence addressing public inquires via letters and emails
a Compiled monthly reports
a Assisted in the duties of those I supervised
a I also co-supervised two IPR employees who were responsible for the receipt, d
ata entry and distribution of applications for five Active Management Areas (AMA
s)
a Maintained effective working relationships with the public, consultants, well
drillers and agency staff

Water Resource Specialist II

October 2004 to September 2006
Under filled as WR Specialist I for 6 months
a Processed various types of applications while ensuring licensing time frames w
ere met
a Processing and data entry of water rights annual water use reports
a Tracked groundwater flexibility accounts
a Interpreted Arizona Administrative Code Rules and Regulations and Arizona Revi
sed Statutes Title 45 to assist applicants, consultants and the public through m
eetings, phone calls and emails
a Composed correspondence to address public inquires via letters and emails
a Compiled summaries of applications and presented to IPR Committee for approval
or denial
a Met with applicants to discuss possible solutions to deficiencies in applicati
ons
a Researched distribution system maps submitted by water companies to determine
compliance with well rules for locations of wells
a Researched historical maps, legal deeds and source materials via interagency d
ocuments to determine eligibility for late registration of a water right
a Reviewed Hydrology and Water Qualityas sign-offs and completed well radius map
s to determine if any existing wells were impacted by a proposed new well
a Updated the Licensing Timeframe programs with pertinent information from appli
cations
a Conducted site inspections for new wells and replacement wells using a Global
Positioning System (GPS) device, aerial photos, and a measuring wheel to verify
location and distance of proposed wells from possibly impacted wells
a Maintained effective working relationships with the public, consultants, well
drillers and agency staff

Water Resources Technician II

September 1998 to October 2004
a Processed Notice of Intent applications for water production, monitoring and e
xploration wells; abandonment of wells and Late Registration per Arizona Revised
Statute Title 45, agency rules, policies and procedures and statute time frames
a Interpreted agency rules and regulations and responded to related questions fr
om customers pertaining to drilling and abandoning wells within the state of Ari
zona
a Composed correspondence to well owners and drillers requesting additional info
rmation
a Researched maps, legal deeds and source materials using Oracle, Microsoft and
Fortis databases and the Internet
a Verified submitted information, land ownership and licenses of well drillers
a Updated the agencyas WELLs-55 database by creating new files and updating exis
ting files
a Maintained effective working relationships with the public, consultants, well
drillers and agency staff
a Managed and maintained official hard-copy water right records
a Controlled and distributed records under established agency guidelines and sta
te statutes
a Maintained tracking system for agencyas records using Paradox software
a Reviewed and verified information provided on the Change of Well Information f
orms and requested additional information, if necessary
a Researched duplicate well registration numbers and updated well files
a Reports and correspondence were initiated using Oracle Browser, Microsoft Word
and Fortis
a Responded to agency and customer inquiries regarding assignments of water righ
ts adjudication
a Guided and assisted customers regarding preparation of forms for adjudication
claims

ADDITIONAL EMPLOYMENT
Arizona Department of Economic Security
Phoenix, Arizona
April 1984 to September 1998
a Public Assistance Eligibility Interviewer
a Clerical positions
a Secretary to the Chief of the Benton Township Fire Department
a At different times, I have had full-time and part-time employment at 7-11, Cir
cle K, Walmart and Ross stores as a cashier.

TECHNICAL SKILLS
Software programs and databases used:
a Microsoft Word
a Some Microsoft excel
a Oracle database
a Fortis database
a Internet Explorer

EDUCATION AND TRAINING

a Attended Glendale Community College and Western International University from
1986 thru 2002 on a part-time bases
a Multiple and varied computer classes through Arizona Department of Administrat
ion from 1986 to 1997
a General Administrative classes and seminars through Arizona Department of Admi
nistration and Arizona Department of Economic Security from 1986 to 1997