Yvonne T.

Shales 4546 Ashmore Circle, Marietta, GA 30066

(678) 314-5323 * yse29070@westpost.net

SUMMARY Successful, self-motivated, sales and customer service professional with

particular strengths in planning & organization, relationship building and conf
lict management. Quick starter with track record of immediate impact in new ter
ritories.

PROFESSIONAL InVentiv Commercial Services - Somerset, NJ

EXPERIENCE Professional Pharmaceutical Sales Representative 5/08-10/10
Sales Representative for Boehringer Ingelheim promoting the cardiovascular produ
ct Micardis(R) and Flomax(R), Sanofi Aventis promoting the allergy/respiratory
products Allegra D(R) and Nasacort(R) AQ, and Endo promoting the pain management
products Voltaren(R) Gel and Lidoderm(R) Patch; sold pharmaceutical products to
Primary Care and Specialty physicians in the Atlanta North, East and West terri
tories; managed call activity, frequency and continuous growth in a large geogra
phical area; coordinated activities with other BI, Sanofi, Endo and InVentiv rep
resentatives in same geography; also responsible for standard sales representati
ve administrative reports.
Endo contract:
* Ranked in national top 10 for 4/4 week growth for both products
* Recorded 17 consecutive weeks of double-digit TRx growth on 16/16 week growth
reports
* Improved National ranking from 68 out of 80 at start of 2010, to current rank
ing of 13 out of 80 for Voltaren(R) Gel and from 69 out of 80 to current ranki
ng 41out of 80 for Lidoderm(R) Patch on Endo Incentive Compensation Report
* Consistently exceeded target goals for both products
BI contract:
* Exceeded district averages for reach and frequency to targets and national av
erages for % of calls with samples
* Beginning 2nd month in territory, recorded 4 consecutive weeks of double-digi
t NRx growth and 6 consecutive weeks of NRx growth overall for Micardis(R)
* Ranked #1 out of 12 in district on BI Incentive Compensation Report in first
full quarter in territory

Coldwell Banker Residential Brokerage - Woodstock, GA

Real Estate Agent 4/03 - 9/07
Represented sellers and buyers with the pur
chase and sale of residential
properties; offered selling or buying st
rategies; recommended various
services and sources important to the seller or buyer; excellent negotiating
skills were required.
* Million Dollar Club in 2006 with over $2.0 million in gross sales
* Million Dollar Club in 2007 with over $2.5 million in gross sales

Yvonne T. Shales
Page 2
 Market Source/3M Health Care - Alpharetta, GA
Medical Sales Representative 3/01 - 12/01
Littmann(R) stethoscope specialist; coordinated the service and sale
of stethoscopes in hospitals and doctors offices with emphasis on
cardiologists, pediatricians and ER's in the Atlanta area.
* Achieved largest bulk sale in Greater Atlanta District with over $45 K sale (1
,000 stethoscopes)
* #1 sales representative in region when contract was complete

Executive Printing, Inc. - Kennesaw, GA

Sales Executive 3/96 - 11/96
Established and maintained over 25 new commercial printing accounts including Jo
hn Weiland Homes, Mitsubishi Electronics, and the Cobb County Convention and Vis
itors Bureau; heavy experience in cold sales calls.
* Received no "house" accounts. All business generated was new business coming
from cold calls
* Generated greater than $500 K sales in first 6 months

Williams Printing Company - Atlanta, GA

Customer Service Representative 06/95-2/96
Planned and coordinated the production of printed commercial materials, over 5 m
illion annual sales for such accounts as MCI, Turner Broadcasting, and NEC techn
ologies; purchased materials necessary to produce each job and closely monitored
the progress of all outside services.
Graphic Solutions, Inc. - Kennesaw, GA
Customer Service Representative 8/93-5/95
Planned and coordinated the production of printed commercial materials, over $2
million annual sales, for such accounts as UPS, Kaiser Permanente and Kennestone
Hospital; purchased all materials necessary to produce each job and coordinated
outside services; experience in estimating and plant scheduling.
Offset Paperback Manufacturers, Inc. - Dallas, PA
Assistant Customer Service Manager 6/86 - 11/92
Supervised a department of 10 employees responsible for coordinating production
of mass market paperback books - 2nd largest paperback manufacturer world wide;
developed customer service procedures manual and implemented a plant-wide train
ing program; conducted semi-annual performance appraisals and salary reviews; ex
perienced in personnel recruiting and hiring.

EDUCATION King's College - Wilkes-Barre, PA

Bachelor of Arts in Psychology; Bachelor of Science in Human Resources Managemen
t; G.P.A. 3.8; Magna Cum Laude

REFERENCES Will be furnished upon request.