Professional Documents
Culture Documents
DEPARTMENT OF POLICE,
GOVERNMENT OF JHARKHAND
Table of Contents
1 INTRODUCTION.....................................................................................................................................................10
1.1 PROJECT BACKGROUND ..........................................................................................................................10
1.2 BACKGROUND OF POLICE SYSTEMS IN INDIA...............................................................................11
1.2.1 CRIME AND CRIMINAL INFORMATION SYSTEM (CCIS) ...................................................11
1.2.2 COMMON INTEGRATED POLICE APPLICATION (CIPA) ....................................................12
1.3 CRIME AND CRIMINALS TRACKING NETWORK AND SYSTEMS (CCTNS) ..........................13
1.4 CCTNS IMPLEMENTATION FRAMEWORK .......................................................................................13
2 STRUCTURE OF RFP ............................................................................................................................................16
2.1 GOALS OF THIS RFP ...................................................................................................................................16
3 EXECUTIVE SUMMARY .......................................................................................................................................18
4 SCOPE OF WORK FOR IMPLEMENTING AGENCY ...................................................................................19
4.1 OVERVIEW OF SCOPE ...............................................................................................................................19
4.2 DETAILED SCOPE OF WORK ..................................................................................................................21
4.2.1 GEOGRAPHICAL SCOPE ..................................................................................................................21
4.2.2 FUNCTIONAL SCOPE ........................................................................................................................21
4.3 DETAILED SCOPE OF SERVICES DURING IMPLEMENTATION PHASE.................................24
4.3.1 PROJECT PLANNING AND MANAGEMENT .............................................................................25
4.3.2 CONFIGURATION, CUSTOMIZATION AND EXTENSION (NEW MODULES) OF CAS
(STATE) AND INTEGRATION WITH CAS (CENTRE) AND EXTERNAL AGENCIES .....................28
4.3.3 IT INFRASTRUCTURE AT THE DISTRICTS TRAINING CENTRES ..................................32
4.3.4 SITE PREPARATION AT POLICE STATIONS AND HIGHER OFFICES ............................32
4.3.5 INFRASTRUCTURE AT THE CLIENT SITE LOCATIONS .....................................................33
4.3.6 NETWORK CONNECTIVITY FOR POLICE LOCATIONS .......................................................37
4.3.7 INFRASTRUCTURE AT THE DATA CENTRE & DISASTER RECOVERY CENTRE ......39
4.3.8 DATA MIGRATION AND DATA DIGITIZATION......................................................................42
4.3.9 CHANGE MANAGEMENT ................................................................................................................46
4.3.10 OBTAINING ISO27001 CERTIFICATION FOR CCTNS SYSTEM .......................................47
4.3.11 HANDHOLDING SUPPORT .............................................................................................................47
4.3.12 REQUIREMENT ON ADHERENCE TO STANDARDS .............................................................47
4.3.13 3RD PARTY ACCEPTANCE TESTING, AUDIT AND CERTIFICATION ..........................48
4.4 SCOPE OF SERVICES DURING POST IMPLEMENTATION PHASE ...........................................51
4.5 ROLL OUT PLAN ..........................................................................................................................................59
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11.12 Annexure 12 – Bills of Material (Department at its discretion may negotiate with SI
to alter/ substitute the quantity in the BOM proposed without having any impact in the
financials)................................................................................................................................................................... 360
11.13 Annexure 11 – The Registers and reports presently in Use within the Department
360
11.14 Formats of Registers and reports presently in Use within the Department (refer
Volume-1-A).............................................................................................................................................................. 362
List of Figures
List of Tables
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List of Abbreviations
TERM DEFINITION
CI Circle Inspector
DC Deputy Commissioner
PP Public Prosecutor
RI Reserve Inspector
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TERM DEFINITION
SB Special Branch
OC Officer-In-Charge
SI Sub Inspector
SP Superintendent of Police
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1 INTRODUCTION
1.1 PROJECT BACKGROUND
Availability of relevant and timely information is of utmost importance in conduct of business by
Police, particularly in investigation of crime and in tracking & detection of criminals. Police
organizations everywhere have been handling large amounts of information and huge volume of
records pertaining to crime and criminals. Information Technology (IT) can play a very vital role
in improving outcomes in the areas of Crime Investigation and Criminals Detection and other
functioning of the Police organizations, by facilitating easy recording, retrieval, analysis and
sharing of Information. Quick and timely information availability about different facets of Police
functions to the right functionaries can bring in change both in Crime & Criminals handling and
related Operations, as well as administrative processes.
Creation and maintenance of databases on Crime & Criminals in digital form for sharing by all
the stakeholders in the system is therefore very essential in order to effectively meet the
challenges of Crime Control and maintenance of public order. In order to achieve this, all the
States should meet a common minimum threshold in the use of IT, especially for crime &
criminals related functions.
Common Integrated Police Application (CIPA) started in the year 2004 after a detailed study
thereof by a Subgroup of domain and technical experts. The pilot project was launched in Delhi
in 2005. Computer hardware, software and technical assistance were provided to police
stations. 10% police stations in Jharkhand (38 Police Stations only) have been covered under
CIPA wherein, at present, FIRs are being registered digitally and some events relating to
investigations are also being captured. Over a period of time, at one level, it was felt that, at this
pace, it would take many years before all police stations could be covered and, at another level,
that a stand-alone system of this nature would have very limited utility. Keeping these aspects
in view, it was decided that there is a need for expanding the functional applications, widening
the territorial spread, and building in networking capabilities in the system, both from the angle
of Management Information Systems (MIS) requirements and storage, collation, analysis and
transmission/sharing of crime and criminals related information at the police station, District,
State and Central levels. In this background, the Crime and Criminal Tracking Networking and
Systems (CCTNS) Scheme was conceived and incorporated in the Eleventh Five Year Plan.
CCTNS aims at creating a comprehensive and integrated system for enhancing the efficiency and
effectiveness of policing through adoption of principles of e-Governance and creation of a
nationwide networking infrastructure for evolution of IT-enabled-state-of-the-art tracking
system around ‘investigation of crime and detection of criminals’. It aims to create
infrastructure and mechanism to provide the basis for evolution of an IT enabled state-of-the-art
workflow (Processes) automation system in a planned manner from Police Station level
upwards and also provide public service delivery systems. It will not only automate police
functions at police station and higher levels but will also create facilities and mechanism to
provide public services like registration of online complaints, ascertaining the status of case
registered at the police station, verification of persons etc.
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CCTNS will cover all the Police Stations in the States, and also the Sub-Divisions (including
Circles under inspectors), District headquarters, Range headquarters, Zonal IG offices and State
headquarters. Necessary Hardware will be provided at all these locations including Data Centres
at State Headquarters. All these locations will be networked by providing appropriate high-
speed connectivity for data transfer and sharing of information amongst various stakeholders.
The Crime and Criminal Tracking Network and Systems (CCTNS) project is to be implemented in
a manner where the major role would lie with the State Governments in order to bring in the
requisite stakes, ownership and commitment, and only certain core components would be in the
hands of the Central Government, apart from the required review and monitoring of project
implementation on a continuing basis.
With the launching of CCTNS, the erstwhile Common Integrated Police Application (CIPA)
programme would be subsumed into it in a manner that the work already done there under is
not disrupted. So far, 2,760 police stations, out of a total of around 14,000 police stations across
the country, have been covered under the Scheme.
The broad objectives of the CCTNS project are streamlining investigation and prosecution
processes, strengthening of intelligence gathering machinery, improved public delivery system
and citizen-friendly interface, nationwide sharing of information across on crime and criminals
and improving efficiency and effectiveness of police functioning. It will also:
1. Facilitate collection, storage, retrieval, analysis, transfer and sharing of data and
information among Police Stations, District, State Headquarters and other
organization/agencies, including those at Government of India level.
2. Help in enabling and assisting the senior Police Officers in better management
of Police Force.
3. Help in Keeping track of the progress of the crime and criminal investigation
and prosecution Cases, including progress of cases in the court.
CCIS is an NCRB-driven program and has been launched in 1990. Since then, it has been
implemented in 35 States and Union Territories and spans over 700 locations. Most of the state
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police headquarters and district headquarters are covered by CCIS and so are some of the
14,000+ police stations in the country.
CCIS is primarily an initiative to create crime and criminals related database that can be used for
crime monitoring by monitoring agencies such as National Crime Records Bureau (NCRB), State
Crime Records Bureaus (SCRB) and District Crime Records Bureaus (DCRB) and to facilitate
statistical analysis of crime and criminals related information with the states and monitoring
agencies.
CCIS data is used for publishing online reports such as Missing Persons report and is also used
as the basis for online query facilities that are available through the NCRB website. In addition, it
is also used by NCRB to publish an annual nation-wide Crime Report. CCIS focuses exclusively in
Crime and Criminals information and does not address the other aspects of Police functioning.
CCIS was originally built on Unix OS and Ingres database, but has since been ported to Windows
platform and has released its last three versions on Windows (the last release having taken
place in September 2002).
A feature common to most of the early efforts has been a predominant focus on collection of
data as required by the monitoring agencies and on specific functions such as records
management, statistical analysis and office automation; rather than on police stations, which are
the primary sources of crime- and criminals-related data generation.
In order to provide an application that supports police station operations and the investigation
process, and that is common across all states and union territories, MHA had conceptualized the
Common Integrated Police Application (CIPA) in 2004. It has been initiated as part of the
“Modernization of State Police Forces (MPF)” scheme of the Ministry of Home Affairs. The aim of
CIPA is to bring about computerization and automation in the functioning at the police station
with a view to bringing in efficiency and transparency in various processes and functions at the
police station level and improve service delivery to the citizens. So far about 2,760 police
stations, out of a total of 14,000+ police stations across the country, have been covered under
the scheme.
As per the guidelines by MHA CIPA was implemented in 2004 in old Ranchi district of Jharkhand
State. A total of 38 police stations were upgraded to the standard of CIPA in respective districts.
CIPA is a stand-alone application developed to be installed in police stations and to support the
crime investigation and prosecution functions. CIPA is a centrally managed application: an
application core centrally developed and installed in police station. Any state-specific
customizations are evaluated and made on a need basis.
The core focus of the CIPA application is the automation of police station operations. Its core
functionality includes the following modules: (i) Registration Module (ii) Investigation Module
(iii) Prosecution Module. There is also a Reporting module that addresses basic reporting needs.
CIPA is built on client server architecture on Linux platform using Java and Postgre SQL
database. Benefits realized from CIPA include the ability to enter registration (FIR) details into
the system and print out copies and the ability to create and manage police station registers on
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the system, etc. It was felt, however, that a standalone application couldn’t provide the enhanced
outcomes in the areas of Crime Investigation and Criminals Detection that are necessary. And for
this reason, MHA has decided to launch the Crime and Criminal Tracking Network System
(CCTNS) program.
The CCTNS project aims at creating a comprehensive and integrated system for enhancing the
efficiency and effectiveness of policing at the Police Station level through adoption of principles
of e-Governance, and creation of a nationwide networked infrastructure for evolution of IT-
enabled state-of-the-art tracking system around “investigation of crime and detection of
criminals” in the real time. This is a critical requirement in the context of the present day
internal security scenario.
The scope of CCTNS spans all 35 States and Union Territories and covers all Police Stations
(14,000+ in number) and all Higher Police Offices (6,000+ in number) in the country. The CCTNS
project includes vertical connectivity of police units (linking police units at various levels within
the States – police stations, district police offices, state headquarters, SCRB and other police
formations – and States, through state headquarters and SCRB, to NCRB at GOI level) as well as
horizontal connectivity, linking police functions at State and Central level to external entities.
CCTNS also will have citizen’s interface to provide basic services to citizens.
The project would facilitate collection, storage, retrieval, analysis, transfer and sharing of data
and information among police stations, district, state headquarters and other organization and
/or agencies, including those at Government of India level wherein thousands of police stations
in India are to be linked through a tracking network in a bid to boost connectivity between
stations and enhance crime-fighting capabilities.
The role of the Centre (MHA and NCRB) focuses primarily around planning, providing the core
application software (CAS) which is to be configured, customized, enhanced and deployed in
States, managing and monitoring the program at a higher level. States would drive the
implementation at the State level and would continue to own the system after deployment. The
implementation of CCTNS would be taking an “integrated service delivery” approach rather than
that of procurement of hardware and software.
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The central feature of CCTNS implementation at the State level is the “bundling of services”
concept. Accordingly Jharkhand will select one System Integrator (SI) who would be the single
point of contact for the State for all the components of CCTNS. These components include the
Application (the changes made to the core application provided by MHA), hardware,
communications infrastructure and associated services such as operation and maintenance,
Capacity Building and Handholding, etc.
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2 STRUCTURE OF RFP
The content of this RFP has been documented as a set of three volumes as explained below:
Volume I: Functional and Technical Requirements
Volume I of RFP intends to bring out all the details with respect to solution and other
requirements that Department deems necessary to share with the potential bidders. The
information set out in this volume has been broadly categorized as the scope of work,
Functional, Technical, and Operational covering multiple aspects of the requirements.
Volume II: Commercial and Bidding Terms
Volume II of RFP purports to detail out all that may be needed by the potential bidders to
understand project implementation approach, commercial terms and bidding process details.
Volume III: Contractual and Legal specifications
Volume III of RFP is essentially devoted to explain the contractual terms that the Department
wishes to specify at this stage. It basically consists of a draft of Master Services Agreement
(MSA) that needs to be signed between the Department and the successful bidder (SI). This MSA
includes a separate schedule on Service Level Agreement (SLA).
This is the Volume I of the SI RFP that comprises Scope of work, Technical and Functional
Requirements for the implementation of CCTNS project.
• To seek proposals from potential bidders for providing the “bundle of services” in
implementing and managing the CCTNS solution in the State.
• To understand from the bidders how they propose to meet the technical and operational
requirements of CCTNS.
• To ascertain how potential bidders propose to deliver the services and sustain the
demand and growth in the requirements.
• To ascertain from bidders on how they will ensure scalability and upgradeability of the
infrastructure and solution proposed to be deployed.
• To understand from the bidders as to how they intend to innovate further on this service
delivery model.
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The Department of Police, Jharkhand shall be the final authority with respect to qualifying a
bidder through this RFP. The decision with regard to the choice of the System Integrator (SI)
who qualifies through this RFP shall be final and the department reserves the right to reject any
or all the bids without assigning any reason. The department further reserves the right to
negotiate with the selected agency to enhance the value through this project and to create a
more amicable environment for the smooth execution of the project.
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3 EXECUTIVE SUMMARY
The Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking Network and
Systems (CCTNS) project as a Mission Mode Project under the National e-Governance Plan
(NeGP). This is an effort of the Government of India to modernize the Police force giving top
priority to enhancing outcomes in the areas of Crime Investigation and Criminals Detection, in
information gathering, and its dissemination among various Police organizations and units
across the country, and in enhancing Citizen Services.
CCTNS aims at creating a comprehensive and integrated system for enhancing the efficiency and
effective policing at all levels and especially at the Police Station level through adoption of
principles of e-Governance, and creation of a nationwide networked infrastructure for evolution
of IT-enabled state-of-the-art tracking system.
Jharkhand Home Dept. through Jharkhand Police is one of the front runners to initiate CCTNS
implementation in the state. Jharkhand Police dept. will establish SPMU to provide the required
operational support during the implementation phases of CCTNS.
The purpose of this RFP is to identify and select the System Integrator who will undertake the
CCTNS Project which includes integration, configuration, customization and extension of CCTNS
Core Application Software, establishment of network connectivity, deployment of hardware, Site
preparation, data migration and digitization of historical data, Change management & Capacity
Building, Handholding support and Operation & maintenance for Police Stations, SDOPs and
other Higher offices to achieve the defined objectives of CCTNS project.
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Considering the wide geographical scope and operational complexity, scope of the project is to
Customize, Develop, Test, Deploy, Operate and Maintain the proposed Crime and Criminal
Tracking and Networking System (CCTNS) and the Jharkhand Police Department’s functional
areas in BMT (Build, Maintain & Transfer) Model.
The System Integrator is not just the supplier of Hardware and Software but will be the System
Integrator of all the Department Functional Areas as detailed below; integrated with CCTNS CAS
(Centre) & CAS (State) as a component to the department portal.
The following outlines the broad areas of scope of work for the System Integrator, and the later
sections highlight the detailed scope of work for IA in each of the following areas.
“As a broad scope the SI will perform the following primary tasks.
(i) Procurement, Installation & Commissioning of Hardware, System Software &
Networking Infrastructure at all Department office locations of the department;
(ii) System study, SRS on all additional functionalities of CAS (State) and State Specific
Application as identified in the detailed Scope of Work;
(iii) Application Development of the all additional functionalities of CAS (State) as identified
and integration with CAS (State), existing department Website and other web services
with Role Based Access Control;
(iv) Customized Application software development and Application deployment at
Jharkhand Police Data Centre, DRC, PHQ, and all the Police Locations as specified under
detailed Scope of Work;
(v) Operation & Maintenance support to existing application post integration of the
Department, Department Website, Web applications, as detailed given in Annexure of
RFP Vol-I;
(vi) Data Digitization, Migration of past 10 year’s legacy data of all Police locations, PHQ and
data consolidation at Central Data Centre for Dash Board view;
(vii) Setup of Data Centre, Near Disaster Recovery and Disaster Recovery Centre at a location
identified by the Department, presently; it is planned to be provisioned at Jharkhand
Police Data Centre and DRC at NICSI data Centre, New Delhi;
(viii) Application Integration with any other department specific services;
(ix) Help Desk provisioning by providing a Helpline/ Call Centre function centrally in 3 shifts
(x) Training, Capacity Building & Change Management required for the project, covering
Jharkhand Police Department and all the stake holders involved in CCTNS Project;
(xi) Operation & Maintenance of the Overall System Solution (Hardware, System Software,
Application Software and other Infrastructure) for 5 Years from completion of Phase-
III*;
(xii) Provisioning of Application Software, for integration of any new Police location with the
CCTNS System during Operation and Maintenance Phase;
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(xiii) Provisioning of Application Software, Hardware, networking etc. for integration of any
Police Location, already within the project being relocated during Operation and
Maintenance Phase;
(xiv) Obtaining ISO (27001, 20000) certifications for the CCTNS system
(xv) Compliance with the SLAs as defined in Schedule of MSA.
(xvi) The SI shall implement the CCTNS system and then run it successfully for a period of six
(6) months (Pilot Phase) in order to be eligible for grant of the requisite certification in
terms of the Agreement.
(xvii) A detailed description of the scope of work is given in Volume I of the RFP. The time
frame, within which the various activities and tasks relating to the scope of work have to
be executed, is given in Schedule of the MSA in RFP Vol-III. The IA shall strictly adhere to
the schedule for implementation of the Project”
Go-Live: The system shall “go-Live” with successful completion of Phase-I. Envisaged timeline for
completion of Phase-I is 6 months.
Phase-II:
• Deployment of CCTNS application with Phase-I modules and additional modules
as made available by SDA at all police location of the State.
• Deferred state-specific application development (duly approved) and leftover
data digitization if any.
• Capacity building as per Phase-II plan.
• Network Connectivity, as applicable
• Envisaged timeline for completion of Phase-II is 3 months
Phase-III: All police locations in the State would have been covered for the installation and
commissioning of hardware, connectivity and other infrastructure by the end of Phase-II. CCTNS
Phase-III is planned around the release of subsequent versions of CAS and the enhancements
initiated at the central level within 6 months from “Go-Live”. Envisaged timeline for completion
of Phase-II is 3 months.
Envisaged timeline for completion of first three phases as listed above is 1 year. O&M phase
shall commence only after successful completion of Phase-III as listed above.
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Following table lists an outline of Geographical scope to be covered under CCTNS project.
3 Number of Districts 26
4 Number of Ranges 7
5 Number of Zones 4
8 No. of Jails 26
11 PHQ 1
Note: SI will have an access to 24 District Training Centre, 5 Police Training Centres and 1
SCRB training centre for capacity building activities.
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customize CAS-Centre, CAS-State specific to the Jharkhand State and provide required interfaces
that need to be developed on existing legacy systems to be interfaced with CAS and develop any
additional CAS-State Extension modules. Additionally SI should provide solution for integration
requirements of the CAS with other MMP applications and external interfaces such as CSC, Jail,
Court, e-kosh, state portal etc. if any. The following table lists down the Applications/services
that would be part of CCTNS Jharkhand.
Unclaimed/Abandon CAS-State No
Property Register Service
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e-Mail/Message CAS-State No
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In implementing the above, the SI shall strictly adhere to the standards set by the MHA, NCRB,
and State Administration.
For SI, the Intellectual Property Rights (IPR) for the project would be limited to the customized
code and the product license fee and its annual fee for maintenance, version upgrades etc.
should be paid by SI.
The project will be managed out of State Nodal Officer’s office in State HQ. At all points in the
execution of the project, key senior resources including the project manager must be based at
State Nodal Officer’s office in State HQ.
To have an effective project management system in place, it is necessary for the SI to use a
Project Management Information System (PMIS). The SI shall address at the minimum the
following using PMIS:
g) During the project implementation the SI shall report to the State Nodal Officer, on
following items:
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i) Interventions which the SI expects to be made by the State Nodal Officer and/or actions
to be taken by the State Nodal Officer before the next reporting period;
i) Issue Management to identify and track the issues that need attention and
resolution from the Administration of state of Jharkhand.
ii) Scope Management to manage the scope and changes through a formal
management and approval process.
iii) Risk Management to identify and manage the risks that can hinder the project
progress.
The Project plan prepared by the SI would be reviewed by the Governance team in the State and
approved by the Empowered Committee on the advice of the State Project Management Unit.
The SI would update and maintain the Project Plan throughout the duration of the engagement.
All changes are to be reviewed and approved by the CAS Core Group.
The SI would ensure that developed solution is fully compliant with the requirements and
specifications provided in the RFP such as functional, non-functional and technical
requirements. For ensuring this, the SI shall prepare a Requirements Traceability Matrix on the
basis of Functional Requirements Specifications (FRS), Non Functional Requirements
Specification, and Technical Requirements provided by State (updated, expanded and fine-tuned
by the SI as necessary) and the System Requirements Specifications (SRS) prepared by the SI.
This matrix would keep track of the requirements and trace their compliance through different
stages of the project including software design, coding, unit testing and acceptance testing. The
Requirements Traceability Matrix would be a live document throughout the project, with the SI
team updating the matrix at every stage to reflect the meeting of each specification at every
stage.
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Through the duration of the project, the State Empowered Committee will periodically review
the Traceability Matrix. Nodal Officer would provide the final approval on the advice of the State
Empowered Committee and SPMU once they are satisfied that all requirements are met.
Project Documentation
The SI shall create and maintain all project documents that would be passed on to the State as
deliverables as per the agreed project timelines. The documents created by the SI will be
reviewed and approved by the Governance Structure Setup in the State; State Empowered
Committee would also approve any changes required to these documents during the course of
the project. State Administration will finally sign-off on the documents on the recommendation
of SPMU.
Updated/vetted FRS
SRS document
User Manuals
Issue Logs
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The SI shall submit a list of deliverables that they would submit based on the methodology they
propose. The SI shall prepare the formats/templates for each of the deliverables upfront based
upon industry standards and the same will be approved by State prior to its use for deliverables.
All project documents are to be kept up-to-date during the course of the project. The SI shall
maintain a log of the internal review of all the deliverables submitted. The logs shall be
submitted to State Nodal Officer on request. All project documentation shall conform to the
highest standards of software engineering documentation.
The SI will also be required to procure commission and maintain Project Management,
Configuration management and Issue tracker tools at the State Headquarters during the course
of project implementation. The requirements are listed below:
Project Management Tool: The SI shall keep the project plan and all related artefacts up-to-
date during the course of the project. In order to help with the project management, the SI shall
use a suitable standard, proven off-the-shelf project management tool (with unrestricted
redistribution licenses). The SI shall install the project management software at State’s premises
right at the beginning of the project. The tool shall provide the dashboard view of the progress
on project milestones by the Nodal Officer and other Supervisory Officers of CCTNS.
Configuration Management Tool: The SI shall keep all project documents up-to date during
the course of the project. In order to help with the version/configuration management for all
documents (including source code and all other project artefacts), the SI shall use a suitable
standard, proven off-the-shelf configuration management tool (preferably with unrestricted
redistribution licenses). The SI shall install the configuration management software at State
premises right at the beginning of the project.
Issue Tracker: The SI shall employ a suitable and proven tool for tracking issues (preferably
with unrestricted redistribution licenses) through the execution of the project. The SI shall
install the Issue Tracking System at State’s premises to enable State’s users to access and use the
same.
The SI shall procure and commission the required infrastructure (software, servers) for Project
Management Tool, Configuration Management Tool and Issue Tracker tool and maintain the
same through the duration of the project. These tools along with the servers on which they are
deployed will become property of the State and will be used by State even beyond the contract
period.
The SI would setup an online repository on PMIS / Configuration Management Tool for
providing centralized access to all project documents including manuals and other materials.
The online repository would be maintained by the SI through the engagement period. The SI
should ensure that the repository is built on appropriate security features such as role- and
necessity-based access to documents.
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The SI shall carry out a detailed systems study to refine the Functional Requirements
Specifications provided in this volume of the RFP and formulate the System Requirements
Specifications (SRS) incorporating the functional specifications and standards provided by the
NCRB and the state-specific requirements. The SI shall also study CAS-State and CAS-Centre
being developed at NCRB and / or already running application in the State during the system
study phase. The study should also include different integration points of CAS state with
external agencies as per state requirement. The SRS preparation shall take into account the BPR
recommendations suggested by the NCRB / State. The SI should also prepare a detailed
document on the implementation of CAS (State) with respect to configuration, customization
and extension as per the requirement of the State. The SI would also prepare a change/reference
document based on changes or deviations from the base version of the CAS (State) with
appropriate references to all the artefacts /documents provided by NCRB / State.
Enhancements of functions / additions of new modules / services to CAS (State) as per State
specific requirements / integration requirements to various interfaces / SSDG (as and when
they happen) shall also be incorporated in the SRS and shall form the scope of work for the SI.
Once the SRS is approved and design is started, the SI would prepare all necessary Test Plans
(including test cases), i.e., plans for Unit Testing, Integration and System Testing and User
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Acceptance Testing. Test cases for UAT would be developed in collaboration with domain
experts identified at State Police Headquarters. The Test Plans also include planning for the
testing any integration with 3rd party COTS solutions, CAS (Centre), any external agencies. The
Test Plans should also specify any assistance required from Police Department and should be
followed upon by the SI. The SI should have the Test Plans reviewed and approved by the State
Empowered Committee /SPMU. The State will sign off on the test plans on the advice of State
Empowered Committee /SPMU.
Once the SRS is approved, the SI would complete the HLD and all HLD documents of the
additional functionalities, integration with CAS (Centre) and external agencies upon the
approved SRS. The SI would prepare the HLD and have it reviewed and approved by the State
Empowered Committee /SPMU. The State will sign off on the HLD documents on the advice of
State Empowered Committee / SPMU.
The LLD would interpret the approved HLD to help application development and would include
detailed service descriptions and specifications, application logic (including “pseudo code”) and
UI design (screen design and navigation). The preparation of test cases will also be completed
during this stage. The SI would have the design documents reviewed and approved by the State
Empowered Committee /SPMU. State headquarters/Nodal officer will sign off on the LLD
documents upon the advice of State Empowered Committee /SPMU.
The SI would develop the application in accordance with the approved requirements
specifications and design specifications and according to the approved Project Plan; and carry
out the Unit Testing of the application in accordance with the approved test plans. The SI shall
consider the local language support and prepare necessary configuration files for both CAS and
additional functionalities/modules developed as part of CAS.
The SI would also implement the changes proposed in the Change/Reference document to Core
Application Software and carry out a thorough regression testing including running some of the
previously executed scripts for the functionality from the traceability matrix provided by
NCRB/State.
The SI shall also develop a Data Migration Utility/application for the additional functionalities
with all the formats and tools to load the data into the state databases. This Utility will migrate
the data from legacy based systems of the new modules to the CAS databases.
The user acceptance testing and fine-tuning of the application would be at the State
Headquarters premises. Also, the key senior resources would continue to be based onsite at the
State Headquarter premises.
The SI shall configure CAS (State) to the requirements of the State that include but not limited
to:
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• Configuring users
The collection and validation of the data required for the configuration of the CAS (State) shall
be the responsibility of the SI.
The SI shall procure, setup and maintain the required software and the infrastructure for
systems testing, functional testing and User Acceptance Testing; and training activities within
State Headquarter premises; and for any other activities that may be carried out of State
Headquarter premises such as issue management (Issue Tracker), document repository
(configuration management tool), etc.
After successful unit testing of all components, the SI would conduct full-fledged integration
testing, system testing and functional testing in accordance with the approved Test Plans for the
configured/customized CAS (State), additional functionalities and also integration with CAS
(Centre) and external agencies. This would include exhaustive testing including functional
testing, performance testing (including load and stress), scalability testing and security testing.
Functional testing will be led by the SI’s experts.
Making all necessary arrangements for testing including the preparation of test data, scripts if
necessary and setup of test environment (across multiple platforms) shall be the responsibility
of the SI.
The SI along with State Empowered Committee / SPMU should take the responsibility in
coordinating with NCRB and other external agencies for a smooth integration.
Test Reports
The SI shall create test reports from testing activities and submit to State Empowered
Committee /SPMU for validation
The SI shall prepare the required test data and get it vetted by State Empowered Committee
/SPMU. The test data shall be comprehensive and address all scenarios identified in the test
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cases. The SI should also prepare the test data for all required integrations including CAS
(Centre) and external agencies.
Test Plans for UAT would be prepared by the SI in collaboration with the State Empowered
Committee /SPMU domain experts. The SI will plan all aspects of UAT (including the preparation
of test data) and obtain required assistance from State Headquarters to ensure its success. State
Empowered Committee /SPMU will assemble representatives from different user groups based
on inputs from the SI and would facilitate UAT. The SI would make the necessary changes to the
application to ensure that CAS successfully goes through UAT.
It’s mandatory for SI to incorporate/consider test cases as part of UAT test cases for those
customized and/or extensions and/or configured functionalities identified from
traceability matrix provided by NCRB / State.
There are 26 District Training Centres proposed under CCTNS; one each at District
Headquarters. The premises for the training centre have been identified by the Police
Department. The Department will provide the basic infrastructure like furniture, projectors,
computers, UPS required to run the training lab. SI is expected to provide the networking
components and connectivity to all District Training Centres through liasioning with the
centrally selected network service provider (BSNL).
Location details of all District Training Centres have been provided in Annexure of RFP Vol-I.
The SI is expected to prepare the client sites for setting up the necessary client site
infrastructure. Site preparation at Police Stations & Higher Offices will include but not limited
to:
Ensure adequate power points in adequate numbers with proper electric earthing.
Electric Wiring and providing power points for Computers, Printers and earthing from
main line and Generator line with accessories
In addition to the above supply and fixing of furniture of good quality like Computer
tables Computer Chairs (Cushion with arm), and other items shall be carried out to
ensure successful site preparation and installation of CCTNS at every access location.
As per the procurement process of the department, the SI shall need to supply all
materials to the Central Store located at Hotwar, Ranchi. Central Stores will issue
materials to all police locations, and the SI will have the responsibility of delivery,
installation, handover of the same to the Officer-In-Charge of that particular location.
Acceptance certificate and goods receipt note will need to be signed by the Officer-In-
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Charge and countersigned by the concerned SP/superior officer as the case may be. The
acceptance certificate and goods receipt note will need to be submitted to the Central
Store by the SI in order to be eligible for payment.
Site Preparation shall cover all the activities necessary to enable the Department of Police to
setup the client side infrastructure and operate on CCTNS. Site Preparation will not include the
construction of buildings and major civil work.
Following is the total number of sites across the Jharkhand State which need site preparation.
3 Number of Districts 26
4 Number of Ranges 7
5 Number of Zones 4
8 No. of Jails 26
11 PHQ 1
The premises for offices will be provided by the Department at respective locations. The list of
Police Stations, SDOP, District offices, and other locations where the infrastructure is required is
provided under the Geographical Scope Section. SI shall procure the CCTNS infrastructure
required at the locations in the State wide.
• Supply of the hardware, software, networking equipment, UPS, DG set to the location as
per the requirements
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• Configuring the security at the desktops, switch, routers and broadband connection/
networks.
• Ensuring all the systems required are supplied, installed, configured, tested and
commissioned and declaring the site to be operational.
CCTNS application will be accessed and used at various access locations across the State like
Police Stations, Circle Office, Sub Division office, District Office and other higher offices.
The detailed list of ICT infrastructure at the proposed locations is as given below:
• PHQ – Ranchi
• Police Stations (including Control Room)
• SP’s Office / Other Office of Districts.
• SDOP’s / Circle/ other Offices.
• Range & Zone Offices
• Any other location as finalised from time to time during the project period
The list of ICT infrastructure requirements at the 478 Police Stations are:
Items No.
Laptop 1
HDD 250GB 1
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Items No.
16-Port Switch 1
Fingerprint Reader 1
Digital Camera 1
Electronic Pen 1
Detailed Specifications for above is given in Annexure. The list of ICT infrastructure
requirements at Higher Offices:
SI shall refer the Bill of Material provided in this RFP. SI shall also assess the infrastructure
requirements (including Servers, Storage, Networking and Security) for operationalization of
the CCTNS system and to provide the functionalities to all the stakeholders, in full conformance
with the SLAs.
The bidders have to perform an independent assessment of the Infrastructure requirements for
CCTNS system and provide a detailed BOM with necessary supplementary items as per the BOM
provided in RFP Vol-I for the proposed infrastructure which will meet the SLA requirements as
specified in the RFP.
Important: All system software licenses would have to be taken in the name of the Department.
For any COTS (Commercially Available off the Shelf) products it is necessary for bidders to
obtain certification from the respective software vendors that proposed infrastructure is
sufficient to meet the performance and scalability requirements of the project. Addressing any
performance issues/degradation during O & M phase shall be the responsibility of SI at no
additional cost other than what is specified in the commercial proposal.
Procurement of IT Infrastructure
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The SI shall procure & supply the IT Infrastructure for CCTNS system as proposed by them in
their technical proposal. The SI shall ensure that all the equipment supplied to the Department
is brand new and is free from any defect of any sort.
a. Bidder is expected to liaise with the network solution provider (BSNL) for provision of the
network connecting the above locations including DC / DRC for Intranet and Internet
services. This is in addition to all the Police locations.
b. It is required to connect all the above locations through MPLS based connectivity with the
Data Centre and Disaster Recovery sites. The Bidder is expected to size the network and
bandwidth requirement in line with assessment made available in this RFP with reasonable
spare capacity such that the network can serve additional applications in future and meet
the required SLAs as mentioned in the RFP.
c. Bidder shall ensure configuration of both MPLS and Internet connectivity through the
configuration of Quality of Service (QoS).
d. For DR connectivity, the Bidder shall provision MPLS connectivity at a point defined by
NICSI in Delhi through network service provider. The network service provider shall
provision for router or any other devices etc. required for the termination purposes at the
termination point.
e. Bidder need to provide the detailed items, specifications and qty. for all hardware including
network components in the BOM format provided.
IT Infrastructure Installation
The SI shall be responsible for operationalization of the CCTNS system from end to end, which
includes installation of IT Infrastructure and connecting the department database to all
Databases. The SI shall deploy the application software at the DC and shall ensure that the
application software services are made accessible to the CCTNS system users.
Warranty
The SI shall provide comprehensive warranty & Maintenance support for a period of 5 years
from completion of Phase-III for all components supplied for the CCTNS system as per the
contract.
The SI shall replace any parts/components of the IT Infrastructure supplied for this project if
the components are defective and during the entire warranty period SI shall apply all the latest
patches/updates for all the software components after appropriate testing.
Documentation
The SI shall undertake preparation of documents including that of Infrastructure solution design
& architecture, configuration files of the Infrastructure, user manuals, Standard Operating
Procedures, Information Security Management procedures as per acceptable standards.
The SI shall take sign-off on the documents, including design documents, Standard Operating
Procedures, Security Policy & Procedures from Nodal Officer, CCTNS Project and shall make
necessary changes as recommended before submitting the final version of the documents.
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The SI shall use the last mile connectivity(provided by BSNL) and VSAT connectivity as offered
by him with Provision of Local area network (LAN cables, LAN ports, etc.) to the Police Stations,
Higher Offices, District Training Centres, PHQ, SCRB and other such places wherever required. SI
shall use any ISP/ SWAN for the connectivity redundancy as and when it is made operational / is
available. SI shall prepare comprehensive network architecture for connecting all the Police
Stations / Higher Offices to the Police DC and DRC (at NICSI) and also the connectivity from the
Police DC / DRC to the DC / DRC at the Centre hosting the CAS (Centre).
The connectivity between the Data Centre / Disaster Recovery Centre and the NCRB data centre
that hosts CAS (Centre) will be provided by the SI through Network Service Provider selected
centrally.
The VSAT connectivity proposed in the BOM is within the scope of SI to supplement overall
connectivity requirement of the department to ensure Project “Go-Live” within the timeline.
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The table below provides a detailed break up of Networking Connectivity & Infrastructure
required at Police Stations, Higher Office & other offices level.
The following items to be provided by centrally selected network service provider (BSNL)
Category-1 Category-2
Broadband 495 62
VSAT 119
Leased Line
(including router, 7 27
modem & switch)
VSAT to be 400
provisioned by SI
(Demand based)
Internet Router
(demand based) 400
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The SI shall provide system integration services to procure and commission the required
software and infrastructure at the State Police Data Centre and Disaster Recovery Centre, deploy
the configured and customized CAS (State), additional modules developed (for details on
specific / additional modules needed please refer the FRS requirements in Annexure), and
integrate with CAS (Centre) and any External Agencies as provided in the functional scope.
The SI shall be completely responsible for the sourcing, installation, commissioning, testing and
certification of the necessary software licenses and infrastructure required to deploy the
Solution at the State Police Data Centre and at the Disaster Recovery Centre (DRC).
CAS (State) will be developed in two distinct technology stacks by the SDA at the Centre.
The SI is expected to bid with one of the technology stacks in the response to this RFP. SI
shall procure all the necessary underlying solution components required to deploy the
CAS (State) solution for the State.
Department will provide the premises for Data Centre (DC) and NDR (Near Disaster Recovery
Centre) for hosting the solution. The premises for Disaster Recovery Centre (DRC) would be at
NICSI Data Centre in New Delhi.
The project will be hosted on Police Data Centre (DC), NDR and Disaster Recovery Centre where
necessary IT infrastructure will be provisioned by the SI.
SI is expected to prepare a proper plan including BOM and specifications for Hardware, Software
and necessary infrastructure (like Servers, Storage and Networking) for hosting the CCTNS
system at DC/NDR/DRC based on the assessment made and provided in this RFP.
Considering the future growth projection in CCTNS applications it is important that SI should
plan for the DC/NDR/DRC in a manner which will facilitate future expansions in the no. of users
(subject to limits defined beyond which a new location may have to be opened). Scalability for
each Stakeholder of CCTNS has to be planned.
1. SI will be allowed to provision it’s Manpower (Physical access) at DC/NDR/DRC for
installation, Configuration and maintenance of H/W & System Software including OS
during the project period, specifically during Development, testing, user Acceptance
testing stage. Such permission would be granted only with due authorisation of the
Department and/ or its SPMU. Additionally, VPN access for remote administration will
be provided for the project.
2. The following infrastructure at the DC/NDR/DR (NICSI) will be available to the SI:
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a. RACK space
b. Power and Cooling
c. UPS, DG set power backup
d. Bandwidth and Connectivity
e. LAN
f. VPN
g. Firewall
h. Intrusion Protection System
i. Fire prevention
j. Physical security surveillance
k. Network Operation Centre
l. Common Data Centre facility Maintenance and Support
3. As a practice NICSI would not charge additionally VPN Connectivity for remote
administration for the DR site.
4. NICSI has Enterprise Management Solution (EMS) to maintain the service levels of its
Data Centre infrastructure and would provide all the necessary alerts to maintain the
Service Level in case of DR being functional. No penalty would be imposed on
Implementing Agency due to failure at NICSI end. SI should provision industry standard
EMS for the Application Performance monitoring ( based on real time end user
transactions & application performance measurement), Server & Database Performance
Monitoring (Availability & Performance) and for all the services of the project.
5. The project anticipates high volume of transactions and requires high availability of
bandwidth. Termination of MPLS cloud, including termination equipment as required (of
BSNL) that SI will get for the project will be done at Police Data Centre/ NDR/ NICSI Data
Centre. Jharkhand Police Department in consultation with SI will finalize the bandwidth
requirement at Police Data Centre & DR Centre at NICSI and network plan and decision
about location of its termination at NICNET will be taken after due approvals from NIC
Hq.
6. Following product and services shall be provided at DC and DR sites:
a. At State Police data Centre:
i. Hosting space for DC
ii. Shared firewall
iii. The power and network will be made available as part of the DC services
iv. The VPN access will be provided for remote administration of server
b. At DR Sites: NICSI data centre would provide Rack Space as per the rate
applicable for IT infrastructures that need to be provisioned by SI for the project.
For each Rack Space one LAN Switch and one SAN switch would be provided, as
a package”
i. Hosting space for DR
ii. Shared SAN storage and tape library back-up from NICSI as per the sizing
requirement by SI
iii. Core Switch, Load Balancer, SAN Switch
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c) Antivirus Software
e) SAN Switches
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f) Load Balancer
h) Tape Library
i) All necessary software components including but not limited to Operating System,
Backup Software, and SAN Storage Management Software
b. The installation, configuration and maintenance of system software’s and application will be
the responsibility of the Bidder.
d. SI needs to get security audit of the Application before moving the application to production
environment. The application can be audited by the list of companies for the said purpose at
CERT-in website with prior approval from Jharkhand Police Department.
SI shall develop / procure and deploy an EMS tool that monitors / manages the entire enterprise
wide application, infrastructure and network related components. The SI shall also deploy a
backup software to periodically backup all data and software.
The indicative specifications for the Web Server, Application Server, Directory Server, Database
Server, Mail Messaging Server and Networking components are provided in Annexure.
Migration of the data from the other systems/manual operations to the new system will include
identification of data migration requirements, collection and migration of user data, collection
and migration of master data, closing or migration of open transactions, collection and
migration of documentary information, and migration of data from the legacy systems.
The SI shall perform the data digitization & migration from manual and/or the existing systems
to the new system. The Data digitization & migration to be performed by the SI shall be
preceded by an appropriate data migration need assessment including data quality assessment.
The Data migration strategy and methodology shall be prepared by SI and approved by
Department of Police, Jharkhand. Though Department is required to provide formal approval for
the Data Migration Strategy, it is the ultimate responsibility of SI to ensure that all the data sets
which are required for operationalization of the agreed user requirements are digitized or
migrated. Any corrections identified by Department or any appointed agency, during Data
Quality Assessment and Review, in the data digitized/ migrated by SI, shall be addressed by SI at
no additional cost to Department. So far as the legacy data is concerned, they are either available
as structured data in the IT systems that are currently used by CIPA Districts or CCIS District
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Headquarters for related work or in the form of paper documents (Cases Documents and Police
Station Registers).
• Since there could be structural differences in the data as stored currently from the new
system there should be a mapping done between the source and target data models that
should be approved by Project Director
• Carry out the migration of legacy electronic data. In case electronic data is found to be
unviable for migration, it will be required to create digitized data from manual records.
• Carry out the digitization of the data available in the existing registers, reports, case files,
(Physical Copies)
• Scan images and pictures within the case file in colour and store them in the digital
format
• Provide checklists from the migrated data to State Nodal Officer for verification,
including number of records, validations (where possible), other controls / hash totals.
Highlight errors, abnormalities and deviations.
• Get final sign off from State Nodal Officer for migrated / digitized data
• At the end of migration, all the data for old cases and registers must be available in the
new system
The Data for last 10 years would be Digitized/ Migrated to the new CCTNS application.
Following data represents the last 10 years historical data would be digitized/ Migrated to the
new CCTNS application , that include crime (case/incident) data, criminals’ data, the data from
the police stations records rooms (form police registers).
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Total 2,273,587
A one-time effort to migrate the CCIS & CIPA data of last ten years across the police stations into
the system is required. Currently the data digitization process is in its infancy stage and
following table provides the indicative estimate of number of records to be migrated from CCIS
& CIPA out of total number of records. The following records are considered but not limited to
as a single ‘CASE’.
Data Migration
Sl. CIPA
Registers/Form Name Number of Records (from Any other
2006)
1 FIR 19,000 NA
Data migration methodology will comprise the following steps, explained as below. However
this is just a guideline for data migration effort and the SI will be required to devise his own
detailed methodology and get it approved by State Nodal Officer.
Analysis
Analysis of the legacy data and its creation, conversion, migration and transfer to the proposed
new data base schema will be started during the scoping phase and shall take a parallel path
during the design and development phase of the application. It will cover the following steps:
Analyse the existing procedures, policies, formats of data in lieu of the new proposed
system to understand the amount of the data and the applicability in CCTNS
This phase will generate the specification for Data Take–On routines
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Transformation
Transformation phase can be commenced after integration testing phase. It will entail the
following steps:
Identify the default values to be populated for all ‘not null’ columns
Develop routines to create (Entry if any by data entry operators), migrate, convert the
data from hard copies, old database (if any), computer records to the new database
Develop test programs to check the migrated data from old database to the new
database
Test the migration programs using the snapshot of the production data
Validate migrated data using the application by running all the test cases
Data Take-on
Take–On phase will be initiated when the proposed solution is ready to be deployed. It will
entail the following steps:
Schedule data transfer of the computerized data that has been newly created by the data
entry operators based on the hard copy records.
Schedule data transfer of the existing digital data in the proposed new format
Migrate the data from an old system (legacy) to the envisaged database
Test on the staging servers after the data take-on with testing routines
SI shall formulate the “Data Migration Strategy document” which will also include
internal quality assurance mechanism. This will be reviewed and signed–off by State
prior to commencement of data migration.
SI shall incorporate all comments and suggestions of Department in the Data Migration
Strategy and process documents before obtaining sign–off from Department.
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SI shall perform mock data migration tests to validate the conversion programs.
SI shall ensure complete data cleaning and validation for all data migrated from the
legacy systems to the new application.
SI shall validate the data before uploading the same to the production environment.
SI shall generate appropriate control reports before and after migration to ensure
accuracy and completeness of the data.
SI shall convey to Department in advance all the mandatory data fields required for
functioning of the proposed solution and which are not available in the legacy systems
and are required to be obtained by State.
In the event Department is unable to obtain all the mandatory fields as conveyed by SI,
SI shall suggest the most suitable workaround to Department. SI shall document the
suggested workaround and sign-off will be obtained from Department for the suggested
workaround.
SI shall develop data entry programs / applications that may be required for the purpose
of data migration in order to capture data available with / obtained by Department in
non – electronic format.
SI shall conduct the acceptance testing and verify the completeness and accuracy of the
data migrated from the legacy systems to the proposed solution.
Department may, at its will, verify the test results provided by SI.
SI shall help the State with complete Change Management exercise needed to make this project a
success. In fact Change Management will have to subsume ‘training’ as a key enabler for change.
Following outlines the responsibilities of SI with respect to designing and implementation of
change management plan for the Project.
Change Management initiative, to be designed & implemented by SI, shall focus on addressing
key aspects of Project including building awareness in Police personnel on benefits of new
system, changes (if any) to their current roles & responsibilities, addressing the employee’s
concerns & apprehensions w.r.t. implementation of new system and benefits that are planned
for the employees.
It is required that if SI doesn’t operate in the Change Management, Communication and Training
domain then he collaborates with/ hires services of a specialist agency who will be responsible
for complete Change Management, Awareness and Communication implementation and
monitoring, on the lines suggested below:
The State Nodal Agency shall form various stakeholder groups to address the Change
Management Initiative. Stakeholders are all those who need to be considered in achieving
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project goals and whose participation and support are crucial to its success. A key individual
stakeholder or stakeholder group is a person or group of people with significant involvement
and/or interest in the success of the project.
Stakeholder analysis identifies all primary and secondary stakeholders who have an interest in
the issues with which the CCTNS project is concerned. The stakeholder groups will be the set of
core users (Change Agents) who will directly participate in the awareness and communication
initiatives, workshops, and provide feedback to the District Mission Teams and State
Empowered Committee.
The System Integrator will provide a maximum of 240 qualified and trained persons for the
entire project period who shall be utilized to handhold the staff in the police station / higher
office and ensure that the staffs in that police station / higher offices are able to use CCTNS on
their own by the end of the handholding period. Handholding support would be required only
after the successful commissioning of Core application and the necessary infrastructure and
completion of capacity building and change management initiatives in respective police stations
/ Higher Offices.
Full project
period,
710 estimated
Handholding man months
Support* 5730
*Resources provided must be DC/ PGDCA qualified and should undergo 2 weeks training on
computer hardware and networking before reporting at Police Stations/higher offices.
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CCTNS system must be designed following open standards, to the extent feasible and in line with
overall system requirements set out in this RFP, in order to provide for good inter-operability
with multiple platforms and avoid any technology or technology provider lock-in.
In addition to above, the proposed solution has to be based on and compliant with industry
standards (their latest versions as on date) wherever applicable. This will apply to all the
aspects of solution including but not limited to design, development, security, installation, and
testing. There are many standards that are indicated throughout this volume as well as
summarized below. However the list below is just for reference and is not to be treated as
exhaustive.
The primary goal of Acceptance Testing, Audit & Certification is to ensure that the system meets
requirements, standards, and specifications as set out in this RFP and as needed to achieve the
desired outcomes. The basic approach for this will be ensuring that the following are associated
with clear and quantifiable metrics for accountability:
1. Functional requirements
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8. Project Documentation
As part of Acceptance testing, audit and certification, performed through a designated agency,
i.e.; STQC/ CERT-IN, department shall review all aspects of project development and
implementation covering software, hardware and networking including the processes relating
to the design of solution architecture, design of systems and sub-systems, coding, testing,
business process description, documentation, version control, change management, security,
service oriented architecture, performance in relation to defined requirements, interoperability,
scalability, availability and compliance with all the technical and functional requirements of the
RFP and the agreement. Here it is important to mention that there may be two agencies selected
by the department, one for audit & certification of security and control aspect of the system and
the other for audit & certification of overall Application software.
Department will establish appropriate processes for notifying the SI of any deviations from
defined requirements at the earliest instance after noticing the same to enable the SI to take
corrective action. Such an involvement of the Acceptance Testing & Certification agencies,
nominated by the department, will not, however, absolve the operator of the fundamental
responsibility of designing, developing, installing, testing and commissioning the various
components of the project to deliver the services in perfect conformity with the SLAs.
Following discusses the acceptance criteria to be adopted for system as mentioned above:
The system developed/customized by SI shall be reviewed and verified by the agency against
the Functional Requirements signed-off between State and SI. Any gaps, identified as a severe or
critical in nature, shall be addressed by SI immediately prior to Go-live of the system. One of the
key inputs for this testing shall be the traceability matrix to be developed by the SI from system.
Apart from Traceability Matrix, agency may develop its own testing plans for validation of
compliance of system against the defined requirements. The acceptance testing w.r.t. the
functional requirements shall be performed by both designated agency STQC/CERT-IN (external
audit) as well as the select internal department users (i.e. User Acceptance Testing).
Designated third party agency shall perform the Infrastructure Compliance Review to verify the
conformity of the Infrastructure supplied by the SI against the requirements and specifications
provided in the RFP and/or as proposed in the proposal submitted by SI. Compliance review
shall not absolve SI from ensuring that proposed infrastructure meets the SLA requirements.
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RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand
3. Security Review
The software developed/customized for system shall be audited by the agency from a security &
controls perspective. Such audit shall also include the IT infrastructure and network deployed
for system. Following are the broad activities to be performed by the Agency as part of Security
Review. The security review shall subject the system for the following activities:
4. Performance
Performance is another key requirement for system and agency shall review the performance of
the deployed solution against certain key parameters defined in SLA described in this RFP
and/or agreement between State and SI. Such parameters include request-response time, work-
flow processing time, concurrent sessions supported by the system, Time for recovery from
failure, Disaster Recovery drill etc. The performance review also includes verification of
scalability provisioned in the system for catering to the requirements of application volume
growth in future.
5. Availability
The system should be designed to remove all single point failures. Appropriate redundancy shall
be built into all the critical components to provide the ability to recover from failures. The
agency shall perform various tests including network, server, security, DC/DR fail-over tests to
verify the availability of the services in case of component/location failures. The agency shall
also verify the availability of services to all the users in the defined locations.
6. Manageability Review
The agency shall verify the manageability of the system and its supporting infrastructure
deployed using the Enterprise Management System (EMS) deployed by the SI. The
manageability requirements such as remote monitoring, administration, configuration,
inventory management, fault identification etc. shall have to be tested out.
SI shall design, implement/customize the Enterprise Management System (EMS) and shall
develop any additional tools required to monitor the performance indicators listed under SLA
prescribed in this RFP. The Acceptance Testing & Certification agency shall verify the accuracy
and completeness of the information captured by the SLA monitoring system implemented by
the SI and shall certify the same. The EMS deployed for system, based on SLAs, shall be
configured to calculate the monthly transaction-based pay-out by State to SI.
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RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand
8. Project Documentation
The Agency shall review the project documents developed by SI including requirements, design,
source code, installation, training and administration manuals, version control etc. Any
issues/gaps identified by the Agency, in any of the above areas, shall be addressed to the
complete satisfaction of State.
9. Data Quality
The Agency shall perform the Data Quality Assessment for the Data digitized/ migrated by SI to
the system. The errors/gaps identified during the Data Quality Assessment shall be addressed
by SI before moving the data into production environment, which is a key mile stone for Go-live
of the solution.
The SI shall be responsible for the overall management of the system including the application
and entire related IT Infrastructure. SI shall develop / procure and deploy an EMS tool that
monitors / manages the entire enterprise wide application, infrastructure and network related
components. The post implementation phase services shall include Application, IT
infrastructure and enabling infrastructure maintenance services/ facility management services
at all client locations for ensuring adherence of SLAs as per the guidelines mentioned in the SI
RFP template.
Infrastructure maintenance services for CIPA police stations shall also be part of the scope of
services during post-implementation phase.
SI shall provide the Operations and Maintenance Services for a period of 5 years following
completion of Phase-III in the State
The SI shall be required to provide operational and maintenance services for CCTNS system
including, all the software and hardware components. This section discusses the Operations &
Maintenance services to be provided by SI with respect to Application Software & supporting IT
Infrastructure Management.
Warranty Services
As part of the warranty services SI shall provide:
• SI shall provide a comprehensive warranty and on-site free service warranty for 5 years
from the date of completion of Phase-III
• SI shall obtain the five year product warranty and five year onsite free service warranty
on all licensed software, computer hardware and peripherals, networking equipment
and other equipment.
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• SI is responsible for sizing and procuring the necessary hardware and software licenses
as per the performance requirements provided in the RFP. During the warranty period
SI shall replace or augment or procure higher-level new equipment or additional
licenses at no additional cost to the State in case the procured hardware or software is
not adequate to meet the service levels.
• Mean Time Between Failures (MTBF) - If during contract period, any equipment has a
hardware failure on four or more occasions in a period of less than three months or six
times in a period of less than twelve months, it shall be replaced by equivalent or higher-
level new equipment by the SI at no cost to State. However, if the new equipment
supplied is priced lower than the price at which the original item was supplied, the
differential cost should be refunded to State. For any delay in making available the
replacement and repaired equipment for inspection, delivery of equipment or for
commissioning of the systems or for acceptance tests / checks on per site basis, State
reserves the right to charge a penalty.
• During the warranty period SI shall maintain the systems and repair / replace at the
installed site, at no charge to State, all defective components that are brought to the SI's
notice.
• In case any hard disk drive of any server, SAN, or client machine is replaced during
warranty / AMC the unserviceable HDD will be property of State and will not be
returned to SI.
• Warranty should not become void, if State buys, any other supplemental hardware from
a third party and installs it within these machines under intimation to the SI. However,
the warranty will not apply to such supplemental hardware items installed.
• The SI shall carry out Preventive Maintenance (PM), including cleaning of interior and
exterior, of all hardware and testing for virus, if any, and should maintain proper records
at each site for such PM. Failure to carry out such PM will be a breach of warranty and
the warranty period will be extended by the period of delay in PM.
• The SI shall ensure that the warranty complies with the agreed Technical Standards,
Security Requirements, Operating Procedures, and Recovery Procedures.
• SI shall have to stock and provide adequate onsite and offsite spare parts and spare
component to ensure that the uptime commitment as per SLA is met.
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• Any component that is reported to be down on a given date should be either fully
repaired or replaced by temporary substitute (of equivalent configuration) within the
time frame indicated in the Service Level Agreement (SLA).
• The SI shall develop and maintain an inventory database to include the registered
hardware warranties.
• If the Operating System or additional copies of Operating System are required to be installed
/ reinstalled / de-installed, the same should be done as part of ATS.
• SI should carry out any requisite adjustments / changes in the configuration for
implementing different versions of Application Software.
• Updates/Upgrades/New releases/New versions. The SI shall provide from time to time the
Updates/Upgrades/New releases/New versions of the software and operating systems as
required. The SI should provide free upgrades, updates & patches of the software and tools
to State as and when released by OEM.
• SI shall provide patches to the licensed software including the software, operating system,
databases and other applications.
• Software License Management. The SI shall provide for software license management and
control. SI shall maintain data regarding entitlement for software upgrades, enhancements,
refreshes, replacements, and maintenance.
• SI shall provide complete manufacturer’s technical support for all the licensed software
problems and/or questions, technical guidance, defect and non-defect related issues. SI shall
provide a single-point-of-contact for software support and provide licensed software
support including but not limited to problem tracking, problem source identification,
problem impact (severity) determination, bypass and recovery support, problem resolution,
and management reporting.
• The manufacturer’s technical support shall at a minimum include online technical support
and telephone support during the State’s business hours (Business hours in State will be
from 08:30 hours to 20:30 hours on all days (Mon-Sun)) with access for State and SI to the
manufacturer’s technical support staff to provide a maximum of 4 hours response
turnaround time. There should not be any limits on the number of incidents reported to the
manufacturer. State shall have access to the online support and tools provided by the
manufacturer.
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SI shall procure/ design and implement a SLA Monitoring & Measurement System tool (SLA-
MMS) to measure performance against each of the indicators listed under the service levels
specified in Schedule VIII of the MSA in Volume III of the RFP, in consultation with SPMU.
The SLA-MMS implemented by SI shall be reviewed by an independent organization for
certification.
SI shall ensure that proposed SLA-MMS addresses all the SLA measurement requirements and
enables calculation of eligible compensation to the SI on a quarterly basis, including penalties as
specified in the SLA.
SI shall design the CCTNS system to provide an independent and real-time access to the SLA-
MMS to the SPMU established by the Department.
In addition, SI shall send a weekly log of the output of the SLA-MMS to the SPMU.
Operations & Maintenance of Application Software
Maintenance includes, but is not limited to production monitoring, troubleshooting &
addressing the functionality, availability & performance issues and implementing the system
change requests.
The SI shall keep the application software in good working order; meeting the requirements
defined by the Department, perform changes and upgrades to applications as requested by the
Department, within the overall scope of the quality and quantity of functionalities to be
delivered under this RFP.
As part of this support, SI shall define and implement the Information Systems Security Policy
(ISSP) in consultation with the Department/SPMU.
Based on the ISSP, SI is also required to develop detailed Standard Operating Procedures, in
compliance with ISO 27001, for managing the security of the CCTNS System.
The following is the broad scope for maintenance and support functions with regard to the
software:
i. Compliance to the Functional Requirements specified in Volume I of the RFP
ii. Compliance to Service Levels specified in Schedule VIII of the MSA in Volume III of the
RFP.
The SI shall ensure compliance to uptime and performance requirements of CCTNS system as
indicated in the SLA in RFP Vol-III and any updates/major changes to the software shall be
accordingly planned by SI for ensuring adherence to the SLA requirements.
iii. Application Software Maintenance
The SI shall rectify all the errors/bugs/gaps/ modification on account of rule/acts/policy
change of Government in the functionality offered by CCTNS system (vis-à-vis the FRS & SRS
signed off by Nodal Officer) at no additional cost during the operations & maintenance period.
For performing any functional changes to system, which are deviating from the signed-off
Functional Requirements/System Requirements, a separate Change Control Note (CCN) shall be
prepared by SI and shall be mutually agreed between SI and the Department. No additional cost
is permissible for implementation of such CCN during the project period unless otherwise
agreed upon.
iv. Problem identification and Resolution
Identification and resolution of application problems (e.g. system malfunctions, performance
problems and data corruption etc.) shall be part of SI’s responsibility. The SI shall also be
responsible to rectify the defects pointed out by the SPMU to be set up by the Department and
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RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand
carry out the enhancements suggested by the SPMU, as a result of the Field Assessments carried
out by the SPMU, during the O&M period. NISG will take up the SPMU role for this project. This
shall be at no additional cost to the Department, in so far as the enhancements relate to items of
work falling within the purview of the defined Scope of Work (SOW) for SI. Items outside the
SOW shall be handled through the mechanism of Change Control, defined in the Volume III of
RFP.
v. Software Change & Version Control
All planned changes to application systems shall be coordinated within established Change
Control processes to ensure that:
a. Appropriate communication on change required has taken place
b. Proper approvals have been received
c. Schedules have been adjusted to minimize impact on the production environment
The SI shall define the Software Change Management & Version control process and obtain
approval for the same from the Department. For any changes to the software, SI has to prepare
detailed documentation including proposed changes, impact to the system in terms of functional
outcomes/additional features added to the system. SI is required to obtain approval from the
Department for all the proposed changes before implementation of the same into production
environment and such documentation is subject to review at the end of each quarter of
operations & maintenance support.
vi. Maintain configuration information
Maintain version control and configuration information for application software and any system
documentation
vii. Maintain System documentation
Maintain and update documentation of the software system. Ensure that:
a. Source code is documented
b. Functional specifications are documented
c. Application documentation is updated to reflect on-going maintenance and enhancements
including FRS and SRS
d. User & training manuals are updated to reflect on-going changes/enhancements
e. Standard practices are adopted and followed for version control and management.
viii. IT Infrastructure Maintenance & Operations
a. Installation & Configuration for SLA-MMS for monitoring and management of CCTNS
infrastructure installed at all the Department locations.
b. Overall monitoring and management of the systems implemented for CCTNS system in the
data Centre, which includes administration of Data Centre Infrastructure
(Web/application servers, database server, and storage), Network and all other services
ancillary to these facilities to ensure performance and availability requirements of the
Project.
c. Ensuring compliance to the uptime and performance requirements, including data backup
& business continuity, for CCTNS system as indicated in the RFP.
d. Implementation of a comprehensive security policy conforming to ISO27001.
e. Perform the patch management, testing and installation of software updates issued by the
OEM/vendors from time to time. These patches/updates before being applied on the live
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RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand
infrastructure of the data Centre shall be adequately tested. Any downtime caused due to
updates & patches shall be to the account of the SI and it shall not be considered as ‘Agreed
Service Down-Time’.
f. Ensure overall security of the solution including installation and management of Antivirus
solution for protection of all the servers and systems implemented for the project,
application of updates/patches etc. The antivirus patches have to be updated and applied
from time to time, after appropriate testing of the patches in the staging area.
g. Develop the Standard Operating Procedures (SOPs), in accordance with the ITIL/ISO
27001 standards, for CCTNS Infrastructure management. These SOPs shall cover all the
aspects including Infrastructure installation, monitoring, management, data backup &
restoration, security policy, business continuity & disaster recovery, operational
procedures. The SI shall obtain sign-offs on the SOPs from Department and shall make
necessary changes, as and when required, to the fullest satisfaction of Department.
h. Preventive maintenance, carrying out the necessary repairs and replacement of parts
wherever needed to keep the performance levels of the hardware and equipment in tune
with the requirements of the SLA. Such preventive maintenance shall not be attended
during working hours of CCTNS system, unless inevitable and approved by Department.
i. Reactive maintenance that is intended to troubleshoot the system with sufficient teams.
j. Continuous Performance tuning of the system as may be needed to comply with SLA
requirements.
k. Continuous monitoring & management of network during the working hours & restoration
of breakdown within prescribed time limits.
l. Monitoring security and intrusions into the system, which include taking necessary
preventive and corrective actions.
m. Monitor and record, server & network performance and take corrective actions to ensure
performance optimization on a daily basis.
n. Escalation and coordination with other vendors for problem resolution wherever
required.
o. System administration tasks such as managing access control system, creating & managing
users, taking backups etc.
p. Ensure that daily back-up copies of the data are created and maintained safely.
q. Produce and maintain system audit logs on the system for a period agreed with the
Department. On expiry of the period the audit logs should be archived and stored off-site.
r. Regular review the audit logs for relevant security lapses.
s. Review security advisories (such as bulletins available in the industry) on a regular basis
to determine vulnerabilities relevant to information assets and take necessary preventive
steps.
t. Supply consumables required for day-to-day operations of the data Centre, Disaster
Recovery site and other locations covered under the project. These consumables include,
but not limited to, storage media, Printer cartridges, CD/DVDs, data cables, UPS batteries
etc. During the warranty/operations/management period, SI shall not charge any
additional cost to the Department for replacement of these consumables. The cost quoted
for Operations & maintenance shall include the consumables cost also.
ix. Technical Support Services
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As part of the Handholding services to provide Operations and maintenance support for
the server and related infrastructure supplied and commissioned by the SI for the
application at the Data Centre and Disaster Recovery Centre SI shall provide:
• The scope of the services for overall IT infrastructure management as per ITIL
framework shall include 365x24x7 on-site Monitoring, Maintenance and
Management of the server and related infrastructure supplied and commissioned by
the SI for the application at the Data Centre and Disaster Recovery Centre.
The business hours in State will be from 08:30 hours to 20:30 hours on all days (Mon-
Sun). SI will plan these services accordingly. The SI shall provide the MIS reports for all
the devices installed in the Data Centre and Disaster Recovery Centre in format and
media as mutually agreed with the State on a monthly basis. Whenever required by
State, SI should be able to provide additional reports in a pre-specified format. The
indicative services as part of this support are as below:
• IT Security Administration Services and Services for ISO 27001 and ISO 20000
compliance
As part of the Handholding services to provide Centralized Helpdesk and Support for
end users at each location SI shall provide:
• The help desk service that will serve as a single point of contact for all ICT related
incidents and service requests. The service will provide a Single Point of Contact
(SPOC) and also resolution of incidents. Department requires the SI to provide Help
Desk services to track and route requests for service and to assist end users in
answering questions and resolving problems related to the software application,
network, Data Centre, Disaster Recovery Centre, Client side infrastructure, and
operating systems at all locations. It becomes the central collection point for contact
and control of the problem, change, and service management processes. This
includes both incident management and service request management.
• SI shall provide a second level of support for application and technical support at
police stations, circle offices, sub-divisional offices, district headquarters, range
offices, Zonal offices, state police headquarters and other locations across the State
where the software, hardware, and other infrastructure will be rolled out.
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RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand
• For all the services of State within the scope of this RFP, SI shall provide the
following integrated customer support and help.
• Establish 16X7 Help Desk facilities for reporting issues/ problems with the software,
hardware and other infrastructure.
• SI shall maintain and support to all client side infrastructure including hardware,
networking components, and other peripherals.
• SI shall track and report observed Mean Time between Failures (MTBF) for
Hardware.
• SI shall provide functional support on the application components to the end users.
• The Software Maintenance and Support Services shall be provided for all software
procured and implemented by the SI. The SI shall render both on-site and offsite
maintenance and support services to State to all the designated locations. The
Maintenance and Support Services will cover, all product upgrades, modifications,
and enhancements.
• Tuning of application, databases, third party software’s and any other components
provided as part of the solution to optimize the performance.
• The SI shall apply regular patches to the licensed software including the operating
system and databases as released by the OEMs.
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software terms and conditions and report to State on any exceptions to SI terms and
conditions, to the extent such exceptions are discovered.
• The Application Functional Support Services shall be provided for all software
procured and implemented by the SI. The SI shall render both on-site maintenance
and support services to State from the development centre in State.
• Routine functional changes that include user and access management, creating new
report formats, and configuration of reports.
• SI shall provide user support in case of technical difficulties in use of the software,
answering procedural questions, providing recovery and backup information, and
any other requirement that may be incidental/ancillary to the complete usage of the
application.
• The SI shall migrate all current functionality to the new / enhanced version at no
additional cost to state and any future upgrades, modifications or enhancements.
• The SI shall maintain access controls to protect and limit access to the authorized
end users of the State.
The services shall include administrative support for user registration, creating and maintaining
user profiles, granting user access and authorization, providing on-going user password
support, announcing and providing networking services for users and providing administrative
support for print, file, directory and e-mail servers.
It is proposed to roll out CCTNS in three phases. Deployment of hardware, connectivity and
other infrastructure across all police stations, higher offices and other police units would take
place in the first two phases. CAS (Core Application Software) would be rolled out in three
phases. The core focus of each of the three phases is delineated below:
Geographical Coverage
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During the first phase of implementation, CCTNS would be rolled out in covering 1 Police district
– Old Ranchi (Presently Ranchi and Khunti district; amounting to approximately 10% of the total
police locations across the state), one Police Station of each of 24 Police districts and all higher
offices. The roll out would include installation and commissioning of hardware, connectivity,
other infrastructure and associated services (such as handholding). The choice of the districts
where the first phase would be rolled out is provided below.
Number
of
Sl. Districts in Phase I Rationale for choosing them
Police
Stations
2 Khunti 8 - Do -
Total 73
Go-Live: The system shall “go-Live” with successful completion of Phase-I. Envisaged timeline for
completion of Phase-I is 6 months.
Phase-II:
• Deployment of CCTNS application with Phase-I modules and additional modules
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Phase-III: All police locations in the State would have been covered for the installation and
commissioning of hardware, connectivity and other infrastructure by the end of Phase-II. CCTNS
Phase-III is planned around the release of subsequent versions of CAS and the enhancements
initiated at the central level within 6 months from “Go-Live”. Envisaged timeline for completion
of Phase-II is 3 months.
Envisaged timeline for completion of first three phases as listed above is 1 year. O&M phase
shall commence only after successful completion of Phase-III as listed above.
SI is required to adhere to the prescribed implementation and roll out plan (The plan may be
revised depending on the availability of the CAS (State) from NCRB). The broad level
implementation and roll out plan is shown below:
Schedule
Sl. Phase Activity period in
Months
1 Phase Contract Finalization and Award 0
(Pre)
2 Phase-I Opening of Site Office for the Project 0
3 Phase-I Submission of Project Plan for approval 0
4 Phase-I Project Management Information System (PMIS) 0.5
5 Phase-I Implementation of Project Management, Configuration 1
management and Issue tracker tools
6 Phase-I Data Migration Strategy Document 1
7 Phase-I Procurement, deployment and commissioning of 2
required equipment at State Data Centre +DRC
8 Phase-I Procurement, installation and commissioning of 2
hardware (including PCs, peripherals, etc.),
communication infrastructure (routers, switches, VSAT
wherever applicable etc.) at police stations and higher
offices including site preparation (for Ranchi, Khunti
districts and 1 Police station at all other 24 Districts)
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Schedule
Sl. Phase Activity period in
Months
9 Phase-I Implementation of CCTNS Core Application Software 2
provided by NCRB on a pilot basis and review of Pilot
implementation by District Mission Team & Core Team
The SI shall configure CAS (State) to the requirements
of the State that include but not limited to:
• Developing Local Language Interfaces and Support
• Configuring users
• Configuring Police Stations / Higher Offices
• Configuration of the UI as required by the State
The collection and validation of the data required for
the configuration of the CAS (State) shall be the
responsibility of the SI.
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RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand
Schedule
Sl. Phase Activity period in
Months
25 Phase-I Preparation of Change/Reference document which will 5
include all the changes or deviations from the base
version of the CAS (State)
26 Phase-I Testing of the configured solution (CAS) and additional 5
functionalities.
27 Phase-I Provisioning and maintenance of the required software 5
and the infrastructure for systems testing, functional
testing and User Acceptance Testing
28 Phase-I Security audit of the Application before moving the 6
application to production environment. (The
application can be audited by the list of companies for
the said purpose at CERT-in website with prior
approval from Jharkhand Police Department)
29 Phase-I OS hardening , Vulnerability Assessment and 6
Penetration Testing prior to provisioning the same at
DR.
30 Phase-I Deployment of Handholding Support Manpower for 6
applicable police locations
31 Phase-I Third Party Audit & Certification to ensure that the 6
system meets requirements, standards, and
specifications as set out in this RFP and as needed to
achieve the desired outcomes
32 Phase-I Deployment of senior resources including the project
manager in State HQ
33 Phase-II Data migration and Digitization of historical data for all 6
other Districts
34 Phase-II Procurement, installation and commissioning of 8
hardware (including PCs, peripherals, etc.),
communication infrastructure (routers, switches,
VSATs wherever applicable etc.) at police stations and
higher offices including site preparation (for all
districts)
35 Phase-II Development and deployment of additional 8
functionality that is scoped under CCTNS to be
completed in Phase-II
36 Phase-II Capacity building for police personnel for Phase-II 9
37 Phase-III Development of additional functionality that is scoped 11
under CCTNS to be completed in Phase-III
38 Phase-III Deployment of full version of CAS scoped under CCTNS 12
post UAT
39 Phase-III Capacity building for police personnel for Phase-III 12
40 Post SI is required to obtain the ISO 27001 certification for 18
Phases the CCTNS system by the end of first six months of O &
O&M M phase.
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Schedule
Sl. Phase Activity period in
Months
41 Post Comprehensive warranty and on-site free service 5 Years post
Phases warranty for 5 years from the date of completion of completion of
O&M Phase-III. Phase-III
42 Post SI to carry out rectification of the defects pointed out
Phases and / or enhancements suggested by the SPMU during
O&M the O&M period.
43 Post Issue of Change Control note (CCN) for enhancement
Phases suggested by SPMU falling beyond the agreed Scope of
O&M Work to commence at the start of O& M Phase
44 Post To prepare detailed documentation including proposed
Phases changes, impact to the system in terms of functional
O&M outcomes/additional features added to the system at
the end of each Quarter of O& M Phase.
45 Post SI to carry out rectification of the defects pointed out
Phases and / or enhancements suggested by the SPMU during
O&M the O&M period.
46 Post Issue of Change Control note (CCN) for enhancement
Phases suggested by SPMU falling beyond the agreed Scope of
O&M Work to commence at the start of O& M Phase
47 Post To prepare detailed documentation including proposed
Phases changes, impact to the system in terms of functional
O&M outcomes/additional features added to the system at
the end of each Quarter of O& M Phase.
48 Post Product license fee and its annual fee for maintenance,
Phases version upgrades etc.
O&M
49 Post Preventive Maintenance (PM), including cleaning of
Phases interior and exterior, of all hardware and testing for
O&M virus, if any, and should maintain proper records at
each site for such PM
50 Post SI to carry out rectification of the defects pointed out
Phases and / or enhancements suggested by the SPMU during
O&M the O&M period.
51 Post Issue of Change Control note (CCN) for enhancement
Phases suggested by SPMU falling beyond the agreed Scope of
O&M Work to commence at the start of O& M Phase
52 Post To prepare detailed documentation including proposed
Phases changes, impact to the system in terms of functional
O&M outcomes/additional features added to the system at
the end of each Quarter of O& M Phase.
53 Post SI to carry out rectification of the defects pointed out
Phases and / or enhancements suggested by the SPMU during
O&M the O&M period.
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RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand
Schedule
Sl. Phase Activity period in
Months
54 Post Issue of Change Control note (CCN) for enhancement
Phases suggested by SPMU falling beyond the agreed Scope of
O&M Work to commence at the start of O& M Phase
55 Post To prepare detailed documentation including proposed
Phases changes, impact to the system in terms of functional
O&M outcomes/additional features added to the system at
the end of each Quarter of O& M Phase.
56 Post SI to carry out rectification of the defects pointed out
Phases and / or enhancements suggested by the SPMU during
O&M the O&M period.
57 Post Issue of Change Control note (CCN) for enhancement
Phases suggested by SPMU falling beyond the agreed Scope of
O&M Work to commence at the start of O& M Phase
58 Post To prepare detailed documentation including proposed
Phases changes, impact to the system in terms of functional
O&M outcomes/additional features added to the system at
the end of each Quarter of O& M Phase.
59 Post SI to carry out rectification of the defects pointed out
Phases and / or enhancements suggested by the SPMU during
O&M the O&M period.
60 Post Issue of Change Control note (CCN) for enhancement
Phases suggested by SPMU falling beyond the agreed Scope of
O&M Work to commence at the start of O& M Phase
61 Post To prepare detailed documentation including proposed
Phases changes, impact to the system in terms of functional
O&M outcomes/additional features added to the system at
the end of each Quarter of O& M Phase.
62 Post SI to carry out rectification of the defects pointed out
Phases and / or enhancements suggested by the SPMU during
O&M the O&M period.
63 Post Issue of Change Control note (CCN) for enhancement
Phases suggested by SPMU falling beyond the agreed Scope of
O&M Work to commence at the start of O& M Phase
64 Post To prepare detailed documentation including proposed
Phases changes, impact to the system in terms of functional
O&M outcomes/additional features added to the system at
the end of each Quarter of O& M Phase.
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5 PROJECT CHARTER
5.1.1 VISION
“To transform the police force into a knowledge-based force and improve the
delivery of citizen-centric services through enhancing the efficiency and
effectiveness of the police stations by creating a platform for sharing crime and
criminal information in real time across the police stations in the state and
country”
The Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking Network and
Systems (CCTNS) project as a Mission Mode Project under the National e-Governance Plan
(NeGP). This is an effort of the Government of India to modernize the police force giving top
priority to citizen services, information gathering, and its dissemination among various police
organizations and units across the country.
A need has been felt to adopt a holistic approach to address the requirements of the police,
mainly with relation to functions in the police station and traffic management. There is also a
need to strengthen the citizen interfaces with the police. Interfaces need to be built with
external agencies like courts, transport authorities, hospitals, and municipal authorities etc. to
be able to share information between departments. Therefore, it becomes critical that
information and communication technologies are made an integral part of policing in order to
enhance the efficiency and effectiveness of the Police Department.
In order to realize the benefits of e-Governance fully, it is essential that a holistic approach is
adopted that includes re-engineering and standardizing key functions of the police and creating
a sustainable and secure mechanism for sharing critical crime information across all police
formations. The CCTNS has been conceptualized in response to the need for establishing a
comprehensive e-Governance system in police stations across the state and country.
The overall objective of this Mission Mode Project is enhancing the operational efficiency and
effectiveness of the police force in delivering the services. The broad objectives of the project are
as follows:
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Make the Police functioning citizen friendly, transparent, accountable, effective and efficient by
automating the processes and functions at the level of the Police Stations and other police offices
at various levels through effective usage of Information & Communication Technology (ICT).
Citizens should be able to access police services through multiple, transparent, and easily
accessible channels in a citizen-friendly manner. The focus is not only to improve the current
modes of the service delivery but also provide alternate modes such as internet for the public to
communicate with the police. This will result in;
b) Provide Enhanced Tools for Law & Order Maintenance, Investigation, Crime
Prevention, & Traffic Management
Law & Order Maintenance, Investigation, Crime Prevention, and Traffic Management are core
components of policing work. Information technology can both enable and improve the
effectiveness and efficiency of the core activities of the police. Police should be provided with
data amenable for easier and faster analysis in order to enable them to make better and
informed decisions.
Police should spend more time on the public facing functions. Information technology solutions
should help in reducing the repetitive paperwork/records and making the back-office functions
more efficient like Traffic Management, Emergency Response, Human Resource Management,
Store Management, Finance Management etc., thus resulting in;
There is a critical need to create a platform for sharing crime and criminal information across
police stations within and between the different states in order to increase the effectiveness in
dealing with criminals across the state borders. This would enable easy sharing of real-time
information across Police Stations and Districts at the State level and across States at the
National level resulting in:
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Benefits to Citizens
• Multiple channels to access services from police like, Web, Call centre and Police dept.
Office to access the some services they need. This would save them a lot of time and
effort and would ensure convenience to citizen.
• Simplified process for accessing general services such as requests for certificates,
verifications, and permissions.
• Simplified process for tracking the progress of the case under trial.
• Faster and assured response from police to any emergency calls for assistance.
• Centralized crime and criminal information repository along with the criminal images
and fingerprints with advanced search capabilities.
• Faster turnaround time for the analysis results (crime and traffic) to reach the officers
on the field.
• Enhanced tools to optimize resource allocation for patrols, emergency response, petition
enquiries, and other general duties.
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• Automated system to save the efforts of the officials in various day to day tasks.
• Automation of Search of Documents will facilitate convenience for the Police officials
• Speedy recovery of data and impounding will be possible due to instant access to data.
• Timely Report generation with all desired fields would be possible through the
automated system. This will help the decision makers of the Department in prompt
decision making & progress tracking.
• Simplified process for personnel’s administrative services such as leave, pay-roll, loans,
and bill claims.
• Integrated view of the service record that presents the performance feedback and
training needs.
Ministry of Home Affairs (MHA) and National Crime Records Bureau (NCRB)
• Standardized means of capturing the crime and criminal data across the police stations
in the country.
• Faster and easier access to crime and criminal information across the country in a
manner amenable for trend and pattern analysis.
• Enhanced ability to detect crime patterns and modus operandi across the State and
communicate to the State police department for aiding in crime prevention.
• The ability to respond faster and with greater accuracy to inquiries from the parliament,
citizens and citizens groups; and to RTI queries.
External Departments (ex: Courts, Prosecution office, Jail, Passports Office, District
Administration, and Transport Department etc.)
• Seamless integration with police systems for better citizen service delivery and
improved law enforcement.
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• Ministry of Home Affairs (MHA) is the sponsoring Ministry for the CCTNS project at
the National Level.
• National Crime Records Bureau (NCRB) is the Central Nodal Agency that would
manage the implementation of CCTNS at the Central Level.
• State Project Monitoring Unit (SPMU) would work as the extended arm of Police
Department to implement the project. It would be primarily responsible for supporting
Government in supervising, monitoring and evaluating the development and
implementation of the project at the State level.
• System Integrator (SI) would undertake the CCTNS Project in Jharkhand State which
includes integration, configuration, customization and extension of CCTNS Core
Application Software, establishment of network connectivity, deployment of hardware,
Site preparation, data migration and digitization of historical data, Change management
& Capacity Building, Handholding support and Operation & maintenance for Police
Stations, SDPOs and other Higher offices to achieve the defined objectives.
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A clear definition of the roles and responsibilities of all the stakeholders in a project establishes
transparency, accountability, manageability and efficiency in the project. All the stakeholders
are responsible for pursuing the following objectives besides there specific responsibilities.
S No. Responsibilities
1 Providing all support to other stakeholders as and when requested
2 Taking the lead in resolving any project issues
3 Active participation in all the phases of the project by dedicating time & resources
4 Duly considering the project requirements before making any changes in the internal
operations with respect to processes, services, technology, legal & human resource
areas
5 Strict adherence to the timelines and service level agreements
As owner of the Project, the role of Police Department in the successful implementation of
CCTNS includes discharging the following responsibilities:
Sl. Responsibilities
Facilitator
1 Selection of System Integrator for Overall Project development and roll out
2 Ensure that all the components of CCTNS are developed and commissioned as per the
scheduled project timelines.
3 Will enter into an agreement with NICSI for Disaster Recovery Centre space for the
Department and make it available to SI for creation, operationalization and
maintenance of DRC for the project
4 Managing the third party security audit for the application & infrastructure.
5 Ensuring that the all the stake holder participating in the project, are responsive to
the needs of the citizens and putting in place appropriate grievance lodging and
redressal mechanisms for this purpose
Contract / Institutionalization Responsibility
6 Enter into agreement with the SI for creating framework for:
a) Design, development, deployment and implementation of the project
b) Project terms and conditions
7 Setting up of State Project Management Unit (SPMU) for
a) Strategic and Technical guidance and direction
b) Monitoring and Evaluation of the project
Guidance, Monitoring and Evaluation Responsibility
8 Guidance and direction to the project team through SPMU
9 Monitoring of the project progress through SPMU
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Sl. Responsibilities
10 Evaluation of the deliverables by System Integrator through SPMU
Change Management Responsibility
11 Relevant co-ordination with NCRB and MHA required for development and
implementation of the project
12 Any changes required to the processes because of process re-engineering
13 Increasing the Awareness about the CCTNS Application among Department and
Citizens.
Support Responsibility
14 Full cooperation and support to SPMU and System Integrator, whenever required
15 Identification / finalization of Data Centre / Disaster Recovery Centre
16 Ensure timely sign-off on the deliverables submitted by SI, wherever required
17 Creation of suitable procedures to ensure timely payment to SI for the work done
18 Creation of proper mechanism for dispute resolution that may arise between
stakeholders
6.3.1.1.1
The Software Development Agency would build the Core Application Software (CAS) at Centre.
CAS-Centre and CAS State would be developed at Centre and sent to Jharkhand State for
customization, configuration and extension in CAS-State.
2 • Supporting the SI to ensure that the CAS (State) that is configured and
customized by the SI in the State successfully passes the User Acceptance
Testing (UAT) milestone.
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5 The SDA will define the Software Change Management and version control process and
obtain approval for the same from NCRB. For all proposed changes to the application,
the SDA will prepare detailed documentation including proposed changes, impact on
the system in terms of functional outcomes/additional features added to the system,
etc.
The State Project Management Unit (SPMU) would work as the extended arm of Department to
implement the project. It would be primarily responsible for supporting Department in
supervising, managing the System Integrator, monitoring and evaluating the development and
implementation of the proposed project.
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System Integrator(SI) is responsible implementing the CCTNS Project in Jharkhand State which
includes integration, configuration, customization and extension of CCTNS Core Application
Software, establishment of network connectivity, deployment of hardware, Site preparation,
data migration and digitization of historical data, Change management & Capacity Building,
Handholding support and Operation & maintenance for Police Stations, SDPOs and other Higher
offices to achieve the defined objectives
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4 Data Digitization and Migration of CIPA data for CIPA police stations and Data
Digitization and Migration of data for last 10 years
5 Carry out Capacity Building and Training for Police Personnel on CCTNS Application
and basic IT awareness
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The table below provides the committees /teams that form part of the governance structure and
their roles and responsibilities as defined in the CCTNS implementation guidelines provided by
MHA.
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Members Composition
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Members Composition
The composition of State Mission Team will have the following members:
Members Composition
Mission Nodal Officer, CCTNS, Jharkhand
Lead/Member *
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The composition of District Mission Team will have the following members:
Members Composition
Chairperson
Superintendent of Police of the District
Convener
One Officer of DCRB
Member District Informatics Officer of the NIC District
Core Team: The Core Team instituted by the Department will review each every aspect of
the project and provide insight to the Project for taking decision by the Nodal Officer,
CCTNS Project. Frequency of meeting once in a month
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7 GEOGRAPHICAL COVERAGE
In line with the mandate of Govt. of India, the geographical coverage has been considered for all
over state boundaries of Jharkhand. In terms of the locational entities of the offices covered is
placed in following table
3 Number of Districts 26
4 Number of Ranges 7
5 Number of Zones 4
8 No. of Jails 26
11 PHQ 1
The Jharkhand Police Head Quarter is based at Ranchi and functions through different wings.
Each wing is headed by Additional Director General of Police (ADGP) or notified senior officer.
The different wings are given as under:
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The Jharkhand Police field establishment is divided into 4 Zones. Each Zone is headed by an
Inspector General of Police (IGP). Similarly the field establishment is divided into 7 Ranges. Each
Range is headed by Deputy Inspector General of Police (DIG). Each Range DIG reports to his
respective Zonal IG. The Jharkhand state has 26 Police districts and each District Police is
headed by a Superintendent of Police (SP) and falls under a particular Range office.
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8 PROPOSED SOLUTION
A Core Application Software (CAS) has been envisaged for catering the functions of police
department. Overall process flow, police departments and organization structure have been
discussed below followed by overview of proposed CAS solution.
• Users/Stakeholders
• Delivery Channels
• Services / Modules
• Resources
Figure below shows the overview and depicts CCTNS services accessed by different users
through various channels and resources that integrate and interoperate to deliver these
services.
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The CCTNS application software will contain a “core” for the States that is common across all 35
States and UTs. The CCTNS Core Application Software (henceforth referred to as CAS) will be
developed at NCRB premises and provided to States and UTs for deployment. Each State would
customize the CAS according to their unique requirements and thereafter commission the same.
States and UTs also have an option to develop and deploy additional applications over and
above the customized CAS. The choice of such applications lies exclusively with the State.
This section provides the details of the CAS (State) and CAS (Centre) that will be developed by
the Software Development Agency (SDA) at the Centre. The details provided here should be read
in conjunction with the RFP and the associated addendums issued by NCRB for the selection of
the Software Development Agency for the Design, Development and Management of CCTNS Core
Application Software (CAS).
The functional requirements and the technical architecture of the CAS (State) and CAS (Centre)
is provided in detail in the RFP issued by NCRB for the selection of the SDA. The relevant
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sections of the SDA-RFP are provided in Annexure of this RFP. (Please visit
http://ncrb.gov.in/cctns.htm for more details on CAS)
The CCTNS application software can be conceptualized as comprising different services that fall
under two broad categories, CAS (Centre) and CAS (State).
CAS (Centre)
CAS (Centre) would cater to the functionality that is required at the GoI level (by MHA and
NCRB). CAS (Centre) would enable NCRB to receive crime and criminals’ related data from
States in order to organize it suitably to serve NCRB’s requirements and to provide NCRB with
the analysis and reporting abilities to meet their objective as the central level crime and
criminals’ data repository of the nation. This would address the crime and criminals related
information needs of MHA, NCRB, the Parliament, and central government ministries and
agencies, citizens and citizen groups. CAS (Centre) also facilitates the flow if crime and criminals
information across States is needed on a need-basis. CAS (Centre) will be developed and
deployed at NCRB. Also, CAS (Centre) is expected to interface with external agencies such as
passports, transport authorities, etc.
The service shall enable the NCRB to receive, transform, and collate the crime, criminal, and
related data from States/UTs, to organize it suitably to serve NCRB requirements.
The service shall enable authorized personnel to generate the reports and perform analysis on
the central crime, criminals, and related data repository of the nation.
The service shall enable the authorized personnel to view various registers and perform basic
and advanced queries on the central crime, criminals, and related data repository of the
nation.
The service will enable the user to search for missing persons across a central/ national
database.
v) Person of Interest
The service will enable the user to search for persons of interest such as persons wanted on
outstanding warrants, accused, charged habitual offenders, convicts, etc. across the national
database.
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This functionality will help the NCRB to publish the periodic crime reviews to the NCRB portal.
The service shall enable the citizens to access/ search the NCRB National Database on the data
(ex, Stolen Vehicles / Property, Missing Persons, etc.) that is approved to be made accessible to
public.
Due to the sensitivity of the information that pertains to national security and harmony, this
service shall enable a limited and restricted access to the authorized external stakeholders to
search the NCRB National Database, upon submission of any RTI requests.
CAS (State)
CAS (State) covers functionality that is central to the goals of CCTNS and is common to all States
and UTs. It would focus primarily on functionality at police station with special emphasis on
crime investigation and criminals’ detection. This part would be developed at NCRB and
provided to the States and UTs for configuration, customization and enhancements / extensions.
The State would determine the requirements for configuration, customization and
enhancements/ extensions. The following are the main function blocks that would comprise CAS
(State):
• Registration
• Investigation
• Prosecution
• Records Management
CAS (State) will also include the functionality required at Higher Offices such as State Police HQ,
Range Offices, District HQ and SCRB.
It is envisioned that CAS (State), once operational, will significantly enhance the outcomes in
core police functions at Police Stations. It will do so primarily through its role- and event-
orientation, that helps police personnel (playing different roles) in more effectively performing
their core functions and that relieves police personnel from repetitive tasks that claim much of
their time while returning low or no value.
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In order for CAS (State) to achieve the above goals, it is envisaged to meet the following
requirements:
• It will lay special emphasis on the functions at police stations with focus on usability and
ease of use of the application.
• It will be designed to provide clear and tangible value to key roles at the Police Station:
specifically the SHO (Station House Officer), the IO (Investigation Officer) and the Station
Writer.
• It will be a flexible application system where actions on a case can be taken as required
without rigid sequence / workflows.
• It will eliminate the need for duplicate and redundant entry of data, and the need for
repetitive, manual report preparation, thus freeing valuable time and resources for the
performance of core police functions.
• It will be intelligent and help police perform their roles by providing alerts, highlighting
key action areas, etc.
• It will provide the ability to view and exchange information amongst Police Stations,
between Police Stations and other Police formations and with external entities including
citizens.
• It will ensure that relevant reporting and data requirements of higher offices must be
met at the State Data Centre/SCRB level and not percolate to the police station level.
• It will ensure central facilitation and coordination; however CAS (State) will be primarily
driven and owned by States where States can configure and customize the CAS for their
unique requirements without the intervention of the central entity
This service shall enable Citizens to request services from Police through online petitions and
track status of registered petitions and requests online. Citizens requests/services include
passport verification services, general service petitions such as No Objection Certificate (NOC)
for job, NOC for vehicle theft, NOC for lost cell phone/passport, Licenses for arms, processions
etc.
The service shall enable the police personnel to register and process the different kinds of
general service petitions and complaints.
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The service shall enable the police personnel to record and maintain unclaimed/abandoned
property registers and match unclaimed/ abandoned property with property in lost/stolen
registers.
The service shall enable the police personnel to register and process the complaints (FIR for
cognizable complaints, Non-Cognizable Report for non-cognizable, Complaint Report for genera
complaints, etc.) reported by the public.
The service shall enable the police personnel to register and process the complaints as received
through the Police Control Room through the Dial 100 emergency contact number.
The service shall enable the police personnel to process the complaints through capturing the
details collected during the investigation process that are required for the investigation officer
to prepare a final report.
The service shall enable the police personnel to interface with the courts and jails during the
investigation process (for producing evidence, producing arrested, remand etc.) and during the
trial process.
The service shall enable the police personnel to view various registers and perform basic and
advanced queries on the crime and criminal information.
The service shall enable the police personnel to send / receive official as well as personal
correspondence.
x. Periodic Crime, Law and Order Reports and Review Dashboard Service
The service shall enable the police personnel to view relevant reports and dashboards and to
conduct periodic crime, and law & order reviews of the police station(s) under the officer’s
jurisdiction.
xi. Notification of Alerts, Important Events, Reminders and Activity Calendar or Task
Services
The service shall capture / generate the required alerts, important events, reminders, activity
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The service shall enable the States to collate, transform and transfer the crime, criminal, and
other related data from state to NCRB.
The service shall enable the individual State to configure/ customize the application to suit to
their unique requirements.
The service shall enable the end user to view the help manuals of the application and in guiding
the end user in using the application.
The service shall enable the police personnel in logging the issues/defects occurred while using
the system.
The service shall capture the audit trail resulting from execution of a business process or system
function.
The service shall enable the administrative user in setting the access privileges and will provide
authentication and authorization functionality
CAS (Centre) and CAS (State) will be developed at NCRB under the overall guidance and
supervision of MHA, and a dedicated team from NCRB under the supervision of National
Informatics Centre (NIC). NCRB, on behalf of MHA, has engaged a professional software
development agency (SDA) to design and develop CAS (Centre) and CAS (State) and offer
associated services. The SDA would enhance and maintain CAS (Centre) and CAS (State) until
the end of the engagement with NCRB and subsequent to that, CAS (Centre) and CAS (State)
would be managed by NCRB under the guidance of NIC, DIT and MHA.
CAS (State) would be built as a platform at NCRB addressing the core requirements of the Police
Station to provide a basic framework to capture and process crime and criminal information at
the police station while providing the States with the flexibility to build their state specific
applications around it and in addition to it. CAS (State) will be provided to States for
deployment. Each State would customize the CAS according to their unique requirements and
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thereafter commission the same. A bulk of the functionality would be added at States’ discretion
and would be added as extensions to the CAS (State) by the System Integrators (SI) chosen by
the States.
In order to achieve the above stated goals of simultaneously ensuring consistency and
standardization across States (where necessary and possible), and enabling States to meet their
unique requirements, CAS will be built as a highly configurable and customizable application.
CAS would therefore be a product-like application that could be centrally managed and at the
same time customized to meet the unique requirements of the States and deployed in all States.
In order to achieve the key CCTNS goal of facilitating the availability of real time information
across police stations and between police stations and higher offices, CAS would be built as a
web application. However, given the connectivity challenges faced in a number of police
stations, especially rural police stations, the application must be built to work in police stations
with low and/or unreliable connectivity.
CAS (State) will be developed in two distinct technology stacks by the Software Development
Agency at the Centre. The details of the Technology Stacks are provided as an Annexure to this
RFP. The SI is expected to bid with one of the technology stacks in response to this RFP. SI shall
procure all necessary underlying solution components required to deploy CAS (State) solution
for the State.
The SDA will provide Services for CAS (State) for a period of three (3) years followed by two
optional one-year periods from the date of successful completion of the CAS (State) Certification.
The decision on the two optional one-year periods will be taken in entirety by NCRB. During the
contract period, the SDA shall offer the following services:
The SDA shall provide Application Management services to the CAS (State) and CAS (Centre).
The application management services include the following:
• Provision of bug fixes, minor changes, error resolutions and minor enhancements.
• Minor enhancements (the usual run-of-the-mill enhancements and not the ones
identified as part of Continuous Improvement).
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• Release Management; Version control of CAS (State) to be managed centrally, with state-
specific configuration incorporated.
• Any changes to CAS code that may be required because of patches to licensed software
being used (if any).
All planned changes to the application, especially major enhancements and changes in
functionality that are deviations from the signed-off FRS/SRS, shall be coordinated within
established Change control processes to ensure that:
• Cost and effort estimate shall be mutually agreed upon between SDA and NCRB
The SDA will define the Software Change Management and version control process and obtain
approval for the same from NCRB. For all proposed changes to the application, the SDA will
prepare detailed documentation including proposed changes, impact on the system in terms of
functional outcomes/additional features added to the system, etc.
After successful certification, the SDA will hand over the certified CAS (State) to States through
NCRB. While NCRB will facilitate the transfer, the successful transfer of CAS to States on time is
SDA’s responsibility. During the period of CAS Solution Design and Development and the
Operations and Maintenance phase following that, the SDA shall provide technical program
management services in implementing CAS in States. Through the Technical Program
Management, the SDA shall extend all the necessary support to the State SI and ensure that the
SI successfully configures, customizes and deploys CAS (State) in States. The SDA’s Technical
Program Management responsibilities include but are not limited to:
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with CAS (Centre) to seamless transfer the required data to NCRB. The implementation
toolkit shall also include the following:
o All completed and updated training and support material needed for customizing
and deploying CAS
o All completed and updated project documents including FRS, SRS, HLD, LLD and
Test Plans
• Dedicated Points of Contact: Members of the SDA’s team shall act as points of contacts
for the State level SIs. The number of States serviced by each SDA contact person shall be
determined in consultation between the CAS Core Group and the SDA. The point of
contact will be responsible for addressing queries from an SI and in meeting SLA targets
(in responding to States’ needs).
• Helpdesk Support: SDA shall provide Helpdesk support to the State SIs during
customization, deployment and stabilization phases with 8 contact hours (during normal
business hours of 10 AM to 6 PM), 6 days (Monday through Saturday, both included).
The SDA shall deploy a team of at least 5 qualified and certified resources in NCRB to
address the questions from the SIs.
• Deployment Scripts: The SDA shall develop the necessary deployment scripts to deploy
CAS (State) in States and provide the same to State SIs.
• Data Migration Utility: The SDA shall develop a Data Migration Utility/application with
all the formats and tools to load the data into the State databases. This will be provided
to States and will enable the SIs to migrate data from legacy/paper based systems to the
CAS databases.
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• Supporting the SI to ensure that the CAS (State) that is configured and customized by
the SI in the State successfully passes the User Acceptance Testing (UAT) milestone.
o Data Migration of CAS (State) related data from the legacy systems and / or
manual records to CAS (State)
• Troubleshooting, resolution and escalation with State SIs; and ownership of end-to-end
data exchange between the CAS (State) and CAS (Centre) needs to ensure seamless and
real-time data exchange.
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9 OVERALL ARCHITECTURE
Additional
Type of
functionalities for
Sl. Module Name Application /Service Services/
CAS State
Application
(Yes/No/NA)
Unclaimed/Abandon CAS-State No
Property Register Service
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Additional
Type of
functionalities for
Sl. Module Name Application /Service Services/
CAS State
Application
(Yes/No/NA)
e-Mail/Message CAS-State No
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Additional
Type of
functionalities for
Sl. Module Name Application /Service Services/
CAS State
Application
(Yes/No/NA)
The additional functional specifications of all the modules are listed below:
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Registration Module
FIR Crime Registration module should provide all the functionalities
Registration mentioned in CCTNS FRS by NCRB. Following are additional
and Complaint functionalities to be developed by SI for Crime Registration module of
Lodging Jharkhand CCTNS:
• The police personnel should be able to assign/add/delete acts,
sections, and local Acts while recording the complaint/FIR
• System should update all concern register if there is any change in
any register involve in Crime registration Process
• System should send alert to all concerned Cell/dept./branch (like
CID, SB, and SIB) regarding new complaint/FIR.
• Biometric device should be integrated with the system for capturing
fingerprints and storing the details in the database
• System should provide functionalities of common component for all
Crime Registration processes:
o Information Provisioning
o Form Availability
o Status Tracking
• System should provide functionalities of common component for all
Registration of complaint/Grievance processes:
o Application Receipt
• System should be able to identify the section of cases according to
the crime
• Un Natural death cases should be correlated with missing person
cases by the system while registering.
• Citizen should able to check the FIR/Complaint status online
MIS and
• The Reports (MIS) should be generated from System
Escalation
• The Escalation alert should be generated from System
Investigation Module
Investigation Crime Investigation module should provide all the functionalities
& mentioned in CCTNS FRS by NCRB. Following are additional
Interrogation functionalities to be developed by SI for Crime Investigation module of
Jharkhand CCTNS:
• System should display all possible Investigating Officer (IO) and no
of cases/type of cases currently being handled by them. System
Confidential Page 99
RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand
Investigation Module
should suggest the best IO based on experience and success ratio of
IO
• System should send request for involvement of external agencies
through SMS/Email.
• System should allow the user to prepare, preview, print
requests/forms that are sent to external agencies (FSL, FPB,
hospitals, RTA etc.,) for expert opinion. The request/forms should
be made available to the user as templates that are managed
(created/edited) through administration functionality
• The audio video file should be prepared and maintained in System
• System should generate the template of possible evidences to be
collected based on sections of Crime.
• System should maintain all evidence record like amount and date
etc.
• System should allow the external agencies like Forensic lab to
submit their report and update the same in system
• System should maintain documentary proof copy in scanned and
other format
• System, should categorize all evidence etc. and stored with some
parameter & summary to facilitate its search
• System should support to identify accused from Proclaimed
Offender list if crime pattern seems to identical to any earlier case
• System should generated search/arrest warrant request
• System should send the arrest detail to senior Officers
• System should send alert for wanted criminal
• System should maintain the list of Absconder
• System should generate request for police remand
• System should facilitate in preparation of consolidated list /
Summary of evidences/statement for interrogation.
• System should allow updating of Case Diary based on report and
updating on interrogation
• System should allow to attach the audio/video file of interrogation
• The Charge sheet should be prepared through System and System
should display all statement, evidences and interrogation detail etc.
which can be consolidated for charge sheet. The review of charge
sheet with PP should be through System with proper track change
Investigation Module
etc.
• System should send the missing person detail sent to control room
and SP office. The detail should include:
o Name
o Address
o Photo
o Identification mark
o Parents/Spouse Name
o ID/UID No
o Physical Appearance
o Mental Status
o Last spotted location
o Phone no. of the contact person
• At the end of one month duration the missing person/unidentified
body information should automatically updated to DCRB, SCRB &
NCRB (Talaash)
• In case of Person found to be dead the System should generate
Inquest/PM report request
• The updating in status of Missing person system should add or
remove person details in Crime gazette/Talaash.
• System should update all concern register if there is any change in
any register involve in Crime Investigation Processes
• System there should have provision of changing the sections.
Whenever a section is changed by Investigating Officer an alert
should go to all higher offices and relevant court
• System should also update all the relevant register if any change is
made in the section by the investigating officer during investigation
• If due to any reason charge sheet is not prepared then system
Should generate an alert before two days of the deadline filling
charge sheet
• Should have facility to capture status whether person is sent for
judicial remand or police remand after arrest/surrender
• Should have facility to capture finger print of arrested person
• System should be able to send supervision note by the supervisor of
the case to the higher and concern officer
Investigation Module
Investigation Module
Investigation State for crime cell with other departments.
Department
• System should allow to transfer cases from District Police to CID
Crime Cell
• System should generate comparative figures and alerts for Crime
Cell
• Generate alerts on long time pending cases
• System should share the case diary with higher officers online
• Crime registered under IT Act should be shared with Cyber Crime
cell.
• System should provide facility to investigation team to exchange
information with Cyber Crime Cell
• System should keep profile of history sheet who conducted crime
against Wildlife and forest and sharing of information on case
registered.
• System should keep records of citizen complaint received and their
status.
• System should generate automatic alerts on pending complaints.
• System should provide facility to communicate with district SP.
• System should maintain narcotics offence, fake currency offence in
the state and shall send a compiled report of all districts to NCRB.
• System should provide facility to match the finger prints with the
existing database
• System should provide facility to share disputed document between
SP and QD experts.
• System should information on crimes occurring against schedule
caste and schedule tribes in the state
• System should maintain the records & status of Vidhansabha
Questions and automatic alerts on pending records from concern
Department.
Prosecution Module
Prosecution Prosecution module should provide all the functionalities mentioned
in CCTNS FRS by NCRB. Following are additional functionalities to be
developed by SI for Prosecution & Conviction module of Jharkhand
CCTNS:
• System should display in monitor/LCD screen of Control Room the
Prosecution Module
list of accused in Police Remand.
• System should allow information exchange with DPO and IO
through Emails/SMS.
• System should allow the Summon Office to updates all summons
detail regularly.
• Concerned department should inform IO through System about
availability for the case.
• IO should be able to update the bail detail in system.
• System should send alerts to the concerned department, witness &
external agency about hearing date through SMS/Email.
• System should update all concern register if there is any change in
any register involve in Prosecution & Conviction Processes.
• System should allow for alerts/SMS to all police stations as soon as
criminal is released from jail.
• System should allow for status of court case, conviction details,
summons /warrants, remand details, judicial custody details to be
received by SMS.
Reports and
• The Reports (MIS) should be generated from System
Escalation
• The Escalation alert should be generated from System
Search Module
Search & Search Module should Provide all the functionalities mentioned in
Explore CCTNS FRS by NCRB. Following are the additional functionalities to be
developed by SI
• System should also provide an advanced search capability and
allow user to filter the search to a greater detail like crime details,
suspect details, victim details, modus operandi and property
• System should provide for configuring / building a query on the
searchable data through query builders
• System should enable the user to store, load and delete custom
queries for easy retrieval
Configuration Module
Configuration Following are the additional functionalities to be developed by SI for
of Application easy configuration of CCTNS application
• System should allow the user to define the organization with all its
Configuration Module
units (police stations, districts, range, zone) and user hierarchy
• System should present the data elements based on major and minor
heads selected by user
• System should allow the user to add/modify/delete order of acts,
sections and local laws
• System should provide the user to add/modify/delete order of
MO/property-type/castes/tribes details
• System should not allow the user to delete/modify/modify-order of
the master data provided by the centre.
• System should allow the maintenance of different templates as per
the directive of local governments or standard guidelines
Admin Functions
• Quick view option
• User Login
• Organisation
• Category
• Naxal Status
• Case Status
Input type
• State
SP Office Module
SI is required to develop this State Specific Application in compliance to the CCTNS standards
and in integrate the same to CCTNS System.
HR Management Module
Application The System is developed in VB.net, Web based solution now is being used by
in use 50+ users
The system must capture the details relating to the following aspects and
generate reports relating to :
There is already a master form in the configuration module to capture the basic
details of police personnel. The same form may be customized for capturing
HR Management Module
these data and re-used in the HRMS module. The other details are as follows:
•
Employee
• Photograph attached
Master Data
• Property Statements
• Health profile
• Name of Spouse and children with full details
• Name of dependant parents
• Date of Retirement
• Gratuity and pension details
• Caste category- Gen/SC/ST/OBC/EBC (Extreme Backward Class)
Recruitment System must capture the following details for recording the hiring process:
Process:
• Name
• Fathers Name
• Caste
• Religion
• Address
• Date of Birth
• Educational Qualifications
• The recruitment process is based on the reports generated in the point
number one.
Training The system must include the information with regard to:
Extra Training –this will capture details to group of users within a police unit.
Hence the roles of users must be mapped to various police units like CID, BMP,
Special Branch, SCRB, etc.
Postings Every police personnel with an ID in the system must also capture information
and relating to the past postings served.
Transfers
System will also have provision to record the details of transfers that is pending.
System will give admin role based rights for making changes to the transfers.
Annual Annual confidential Report: Based on all feedback entered about a personnel
Confidential from time to time. The system will generate a report. There will be provision in
HR Management Module
Report system based on role, whereby a certain role of users will be able to fill up and
perform self-assessment. While for others, the assessment data entered by user
will move in workflow to a senior officer.
Increments, There will be provision in system to record the details of the pay structure of
Leave etc. personnel. There will be ways to download pay slips as well.
Rs. 10,000-100-15,000-300-20,000
Earned Leave
There must be provision in system to calculate the total leaves, including half
earned leave. There must be a mechanism in the system to define such leaves
and associate the leave structure based on the role/rank of a user in the system.
Total Leaves
Leaves Spent
Leave Balance
Encashment of Leaves
Grievance System should allow dealing hand to create a request for Grievance
Redressal
System should provide dealing hand with an option to choose amongst the
officer whom to mark the request
System should allow dealing hand to add remarks to the service request
System should provide the SP with an option to retrieve the details of Grievance
Payroll, Payroll
Arrear etc.
The system should be able to calculate the salary details of the all the police
personnel based on their salary structure.
The system should be able to link with the leaves sub module for the monthly
HR Management Module
salary processing in case of deduction in the salary.
The system should be able to link the payroll system currently functioning
under the police department.
Arrear Generation
System should provide clerk with an option to enter the revised basic pay of the
employee.
System should allow the clerk to generate the arrear of an employee from a
selected date based upon revised basic pay.
System should allow clerk to generate & print bills for selected employees with
selected details
System should be able to update the revised salary details into the Employees‟
account.
Bandobast The system should allow the officer for the planning of the Bandobast duties of
Duties the police officials. The system should record the date of allocation of work,
number of police personnel, location of the Bandobast duties and other details.
The system should record the details of the official who will be allocated for the
Bandobast duties.
The system should allow the police officer to report the personnel available on
the day of Bandobast duty.
Application Details
in Use
Scripting: PHP
Database: MySQL
Application Details
in Use
Database: MySQL
• System should support interactive “slice & dice”, pivot table analysis,
visualization
• System should perform trend analysis, forecasting or predictive modelling
and pattern recognition and report via OLAP techniques
• Data will be picked up from multiple application databases to create data
marts and used for analytics
• System should perform at-least the following analytics
o Benchmarking studies
o Risk Analytics
o Risk model development
o Damage and loss estimation
Dashboard &
• System should load, organize, view and save reports based on OLAP cubes
Reporting
and/or relational data from one or more data sources
Application
• System should implement Dashboard for Management Information System.
Dashboard should present key and updated metrics defined by department
in an easy to understand format.
• All users should configure key metrics viewed by them and customize the
data available on their personalized dashboard.
• Dashboard should be customizable and access restricted for the intended
group. The data elements/ reports accessible to an employee should be
viewable to all the employees higher up on the hierarchy.
• System should provide multidimensional & relational data exploration: drill,
rotate, filter, reorganize, sort, toggle totals, export to various target formats
etc.
• System should print reports to PDF or export formatted tables and graphs,
or simply data, to Excel
• System should send selected reports to KM system
• The dashboard should be a visual representation of important metrics as
defined by the department during the system requirements specification
stage.
• Metrics will be tracked and represented in tabular and visual form (charts,
bar graphs, pie charts etc.). The data range would be modifiable by the user
and the changes would reflect on the charts / diagrams.
Collaboration Module
Knowledge
• System should allow user to submit learning documents to the knowledge
Management
management system; digital versions of archived documents should be
incorporated into the system
• System should allow user to define tags for the submitted resource
• System should interface with Business Intelligence and Data Mining
Application for archiving the Data Mining reports
• System should allow user to view data in logical sections in the KM related
to tagging
• System should interface with Grievance Management System & capture
feedbacks of citizens
• System should allow user to search documents using multiple search
Collaboration Module
criteria
• System should present results in order of relevance
• System should allow storing of document (Image & Metadata)
• System should support for viewing a large number of file formats without
the need of having the parent application. The system should support all
commonly used file formats as MS Office, Acrobat, TIF, JPEG, GIF, BMP, etc.
• System should provision to edit the document Metadata
• System should provide versioning of the document
• System should provision for marking comments
• System should provision for archival of data on pre-defined parameters
• System should allow role based access to the documents
• System should allow users to view and participate in forums
e-mail/
• System should allow users to display a specified number of messages in the
Message
mini-view
• System should extend the E-Mail facility to SB/SIB/CID/Training and all
other section of Police
• System should allow users to display current email messages from Inbox
• System should allow users to delete, reply, forward and compose email
• System should allow users to compose new email and retrieve to, cc and bcc
addresses from the directory
• System should allow users to read email messages
• System should allow users to check the server for new messages
• System should allow users to save email drafts
• System should allow users to save a copy of emails that have been sent
• System should allow users to attach and download email attachments
• System should allow users to create and delete folders
• System should allow users to move, copy or rename folders
• System should allow users to move messages between folders
• System should allow users to search for messages
• System should allow users to specify the number of messages to display on
each page
• System should allow users to add email sender address to personal address
book
Collaboration Module
Alerts &
• System should allow users to view tasks
Notification
• System should allow users to filter between all, not complete or complete
tasks
• System should allow users to search tasks by keyword
• System should allow users to add a new task
• System should allow users to mark a task as complete
• System should allow users to add, edit or delete tasks
• System should allow users to specify the number of tasks to display on the
mini-view
• System should allow users to specify the number of tasks to display on each
page
• System should allow users to view a day, week, month or year view of
appointments
• System should allow users to specify the default mini-view (day, week or
month)
• System should allow users to add appointments with repeating options
• System should allow users to set appointment importance (normal, low,
high)
• System should allow users to create meeting requests
• System should allow users to edit or delete appointments
• System should allow users to search appointment by keyword (subject
and/or description)
System should allow users to display upcoming or past appointments
User
feedback
tracking and
resolution
Service
Security Module
User Access • Security Module shall provide all the functionalities mentioned in CCTNS
and FRS by NCRB. There are no state specific additional functionalities
Authorization envisaged.
Management
Security Module
Service
Activity Log
Tracking and
Audit
Services
NFR 1 The System solution needs to be architected using robust and proven software
and hardware technologies like Service-Oriented Architecture (SOA) and open
standards. The solution architecture should be built on sound architectural
principles enabling fault-tolerance, high-performance, and scalability both on the
software and hardware levels. The proposed solution should support a drag and
drop GUI based process modeller for constructing business flows.
It is desired to have a service bus for message broking between various
applications.
NFR 2 The proposed products should be certified to run on multiple operating systems.
SI should submit list of operating systems with which products are certified to
run.
The proposed system should comply to open standards that is published and
adopted by the worldwide vendors & industry forums.
The underlying operating system should have inherent (without any add-on or
plug-in software) capability to resist from virus attacks
All software products proposed for middleware and database must run in Active-
Active (High availability) configuration mode.
NFR 3 Software architecture must support web services standards including XML, SOAP,
UDDI and WSDL etc.
NFR 4 Software architecture must support software based load balancing for scalability
and performance
NFR 6 Software architecture components should utilize the high availability, clustering,
and load balancing features available in the proposed hardware architecture to
NFR 7 Software architecture must support trace logging, error notification and
resolution and exception handling and auto roll back during batch failures.
Software architecture should also notify the technical users of the application on
the memory utilization by providing the auto alert mechanism.
NFR 8 Hardware architecture must provide redundancy and high availability capabilities
at the hardware level; this includes servers, network components, and storage
system.
NFR 9 All servers and systems must be configured with no single point of failure.
NFR 11 Hardware architecture servers must be placed within proper network locations
to satisfy the security requirements of the Solution.
NFR 12 Hardware architecture must include Storage Area Network (SAN) and backup
solution to support all portal hardware and software components.
NFR 13 SIs is required to deliver sound and complete technical solution architecture for
System Solution with high performance, redundancy and scalability. SIs are
required protect critical information architecture and cater to technical
perspective, business perspective, law enforcement prospective and national
security perspective.
NFR 16 The test, development and staging environment should include required
NFR 17 The development, test and staging environments must include similar operating
systems, software components, products, and tools to those of production
environment.
NFR 18 The development, test, and staging environments should be independent logically
and physically from the production environment and of each other.
NFR 19 The development environment should be used for development and should be
configured to allow access for developers’ workstations.
NFR 20 The staging environment should be used for functional and user acceptance
testing, stress testing, and performance benchmarking.
NFR 21 The test environment should be used as a testing environment of System Solution
and its software components and products.
V. Security Requirements
NFR 22 It should have a secure solution at the hardware infrastructure level, software
level, and access level.
NFR 26 The Central System Solution should provide monitoring and management of the
entire Solution including all software components ,application and IT assets
NFR 27 The monitoring and management should monitor health of software and
hardware infrastructure running System Solution covering operating system,
database, software components, applications, servers, network components, and
other related software and hardware components. It should provide proactive
monitoring, alerting and reporting. The management tool for managing database,
application server & custom application developed should be unified & should
have capabilities like provisioning & patching
a) SI shall design an appropriate policy and architecture for implementation of
the EMS solution.
b) SI shall provision industry standard EMS for the Application Performance
monitoring ( based on real time end user transactions & application
performance measurement), Server & Database Performance Monitoring
(Availability & Performance), Network Fault Monitoring and for all the
services of the project.
c) SI shall develop a plan for implementation of EMS at Police locations and data
centre sites.
d) It is expected that SI will draw knowledge from industry leading practices and
his experiences to implement the EMS solution that is best suited for CCTNS
Project. SI shall come up with the blueprint for an EMS policy and cohesive
EMS architecture and obtain approval from the department prior to actual
implementation.
e) SI shall undertake installation, configuration and implementation of all the
components of the EMS.
f) SI shall be responsible for designing and implementing the workflow required
for the IT helpdesk. The requirement analysis shall be approved by Police
Department prior to commencement of implementation.
g) SI shall ensure that the EMS solution is properly installed and configured in all
the servers / desktops and the assets are properly tracked and controlled.
h) SI shall design and implement monitoring and alert mechanisms for all the
equipment and components in the datacentre.
i) SI shall design appropriate backup and archival strategies / policies in
accordance with CCTNS security policy for managing data related to EMS.
j) There shall be provision for SLA management tool either integrated with the
NFR 28 SI is required to design the overall System Central Solution with high
performance and scalability to handle increasing number of users.
NFR 29 SI is required to deliver System Solution that provides measurable and acceptable
performance requirements for various user groups, channels and bandwidths.
NFR 30 SI is required to provide optimal and high performance Portal Solution satisfying
response time for slow Internet connections and different browsers.
The average page view time is estimated to 1.0 Sec. The maximum acceptable
response time is estimated at 2.0 Secs.
The average size of session per user basis may be estimated at 20.0 mins
SI is expected to use their experience and follow industry averages to estimate
the maximum CPU utilization during peak load hours
The Portal platform should provide support for portal standards such as JSR 168,
WSRP 2.0 and JSR-170, JSR227
Change Management initiative, to be designed & implemented by SI, shall focus on addressing
key aspects of Project including building awareness in Police personnel on benefits of new
system, changes (if any) to their current roles & responsibilities, addressing the employee’s
concerns & apprehensions w.r.t. implementation of new system and benefits that are planned
for the employees.
It is required that if SI doesn’t operate in the Change Management, Communication and Training
domain then he collaborates with/ hires services of a specialist agency who will be responsible
for complete Change Management, Awareness and Communication implementation and
monitoring, on the lines suggested below:
Stakeholder analysis identifies all primary and secondary stakeholders who have an interest in
the issues with which the CCTNS project is concerned. The stakeholder groups will be the set of
core users (Change Agents) who will directly participate in the awareness and communication
initiatives, workshops, and provide feedback to the District Mission Teams and State
Empowered Committee.
Stakeholder groups can be categorized into below categories, based on their influence and role
in managing the change and making it successful:
• Group I: Identify the key senior officers (ADGP, IG, and DIG) responsible for Crime, Law
and Order etc. who are directly impacted by the CCTNS with respect to
receiving/analysing the reports through CCTNS.
• Group II: Identify a few of the key officers (IG, DIG, DCP, ACP, SP) in charge of a
zone/range/district/sub-division who are directly impacted by the CCTNS with respect
to reviewing the police station performance through CCTNS, reviewing the reports
generated by the system, carrying out the required analysis using CCTNS and providing
the necessary guidance to the officers at the cutting edge.
• Group III: Identify a few of the key officers (SHO, SI, ASI,…) in the Police Stations and
Higher Offices who will use CCTNS for police station management, filing the necessary
investigation forms, and utilize the basic and advance search features of CCTNS to
facilitate their investigation process.
• Group IV: Identify a few of the key officers/constables (Station Writers, Court Duty,
Head Constables,…) in the Police Stations and Higher Offices who will use CCTNS for
capturing the data/investigation forms, generating the reports and utilize the basic and
advance search features of CCTNS to service the general service requests and aid in
investigation process.
SI is required to incorporate the cost of all resources required for design, execution and
management of Change Management Plan for project, in its overall project cost.
The SI shall perform the impact assessment, in light of new system, to identify the changes to the
current functioning, organization structure, roles & responsibilities, current capacities (training
to the existing resources or deployment of additional resources) etc. In this context, the SI is
required to perform a baseline assessment of the communication requirements of various
stakeholders to understand what stakeholders currently know about the initiative; what they
need and want to know; how they prefer to receive information about the project. The SI shall
steer the communication efforts, for both internal & external stakeholders, for the project and
State will provide necessary support and guidance to SI for the same.
A detailed study needs to be carried out to understand the impact on each of the stakeholder
and the influence that they can exercise on their respective areas of control, for making CCTNS
successful. System Integrator (SI) shall ensure that the all stakeholders are aligned to the
program and their concerns are documented and addressed. This activity would ensure that the
Communications and Awareness Plan is in sync with the overall project's deployment schedule
and to develop and deliver effective stakeholder interventions to individual stakeholders and
stakeholder groups.
The stakeholders are distributed across the State and the SI should ensure that innovative and
effective methods are used to conduct the Stakeholder Management activity which should cover
the following but is not limited to points mentioned in the table below.
Other Requirements:
• SI shall cover all the identified stakeholders and stakeholder groups identified in all the
higher offices, State Headquarters, District Headquarters, SCRB, DCRB and Police
Stations.
• SI shall also cover the extended teams and should not limit to the direct identified
stakeholders.
• SI shall ensure that the stakeholder engagement activity is a continuous activity and
buy-in and commitment of the stakeholders are key drivers for the success of this
project.
• SI shall also develop Job Aids, an important component of sustaining the change by
ensuring that there is enough support material available to maintain the performance of
the transformed workforce. A job aid is a repository for information, processes, or
perspectives that is external to the individual and that supports work and activity by
directing, guiding, and enlightening performance. Since job aids are external to the
individual and would be applicable to those set of activities which are complex and
difficult to memorize. For example, in the beginning stage, searching of records in the
CAS might require a Job Aid. However, as the time progresses and user becomes more
thorough and comfortable with the new system Job Aids for such activities may no
longer be required. Also, for more complex activities such as generating a MIS report
from the system might require a Job Aid for a much longer duration. These Job Aids must
be revised on periodic basis.
The SI shall perform an assessment, based on the Impact Assessment, to identify to what extent
the State is currently equipped for the change, what are the key potential blockers and enablers
within the structure, processes and staff for implementing the changes.
The Change Readiness Assessment should be used to determine the changes, requirements,
concerns, type and level of resistance and expectations emerging as a result of the CCTNS
program. The analysis should be performed for the whole state for each of the identified
stakeholders impacted by CCTNS.
Change Readiness Survey shall involve collecting information about affected groups within the
organization to determine how ready they are to accept and assimilate forthcoming changes. At
least four Change Readiness Surveys are recommended during the project to measure if the
project is on track and is aligned to the intended end state objectives.
• 4th Cycle shall measure the State Police Department’s acceptance to change, potentially
on the job.
3 Select Sample • SI shall select the sample for the One time activity
Audience and survey and should ensure that the followed by review of
Administer the targeted audience is a fair mix sample audience for
survey representing all State Offices, each subsequent cycle.
solutions and all levels of the
organization.
4 Analyse reports • Analyse the result of the survey and Once for each survey
and generate survey reports (Higher
devise corrective Office-wise, State Headquarters -
action plan wise, District Headquarters - wise
and Police Station-wise) to be shared
with respective leadership team.
5 Share the result • SI shall share the results of each Once for each survey
with survey with audience identified by
the leadership State’s Nodal Agency and validate
and refresh the corrective action plan with their
change inputs.
management plan • SI shall refresh the Change
Management Plan with new
interventions in consultation with
State’s Nodal Agency’s Change
Management Plan
Other Requirements:
• Change Readiness Survey should be deployed at significant milestone along the project
implementation timelines but not limited to four in number.
• SI should conduct at least four change readiness surveys- First survey shall be a baseline
survey and should be deployed at the beginning of Phase-I. Second survey should be
conducted after 3-4 months of the first survey. Third survey should be completed at
least a month before the go-live. Fourth survey should be conducted at the beginning of
Phase-II.
• Proper mechanism for survey validation and verification should be devised. The survey
result shall not be considered as valid if the participant audience is less than 60% of the
target audience.
• SI should ensure that the sample selected for the change readiness survey is a fair mix
representing all solutions, State Offices and levels of the Organization. SI shall utilize
both computer based and paper based method of survey deployment
• SI should ensure that the change measurement report gives insight to the leadership
team if the change is on track or off-track and the corrective action plan for desired
result. Report should bring forth results for higher offices, State Headquarters, District
Headquarters, SCRB, DCRB and Police Stations.
• Change management plan should be revisited and revised based on the survey results
and corresponding corrective actions in consultation with State’s Nodal Agency’s
Change Management Team.
The SI shall design a road map to achieve/implement all the change management initiatives,
which are essential for success of the project. The plan shall be more than an implementation
plan; and shall contain change milestones based on the change vision, benefits milestones,
benefits tracking mechanisms, actions to build commitment and actions to ensure business
continuity. The plan shall also define change governance – including appropriate decision
making and review structures.
SI shall take lead in assisting State in implementing the change and State in turn shall provide all
the necessary support for successful implementation of the change management plan developed
by the SI. The SI shall be responsible for all the costs involved in design and implementation of
the change management plan for Project. The SI shall proactively work with State to address the
project needs and gain buy-in and involvement of all the stakeholders in achieving the change.
During the whole exercise, stakeholders’ awareness, understanding and commitment to new
ways of working should be raised. Stakeholders should also be encouraged, where appropriate,
to contribute to or participate in the project to engender a joint sense of ownership.
Communication and Awareness aims at engaging officers of the police force in two way
interactive communications about the changes so that all individuals in the State police
department understand the target vision and strategy for moving forward. The purpose of
communication plan is to educate and involve all audience groups to build understanding and
ownership of the CCTNS Project. The communication plan also ensures that the CCTNS project
provides relevant, accurate, consistent and timely project information to relevant stakeholders
to promote and gain support for CCTNS Project. This plan provides a framework to manage and
coordinate the wide variety of communications that take place during the project covering who
will receive the communications, how the communications will be delivered, what information
will be communicated, who communicates, and the frequency of the communications.
Communication & Awareness campaigns will be conducted throughout the duration of the
implementation of the CCTNS project across the State at Project, Program level as well as for
general awareness.
Other Requirements:
• SI shall work with the identified internal change agents (identified from the District
Mission Teams and State Empowered Committee) for all the Communication and
Awareness Programs
• SI shall utilize existing channels of communication and at the same time use innovative
methods of communication for effectiveness
• SI should ensure that the communication messages are consistent, continuous and easy
to understand and wherever possible in vernacular medium using all available
channels
• The SI shall conduct Communications & Awareness Campaigns for each Technology
Solution offered in CAS (State) being implemented through various means – Print,
Electronic, Face to Face, Audio/Visual etc.
SI shall conduct Change Management workshops build appreciation of change management and
develop change leadership across the stakeholder groups. SI shall define the requirements
based on the detailed analysis and design the necessary content (reading material,
presentations) in English, Hindi, and Local Language (if different) for the Change Management
Workshops. SI shall conduct at least three Change Management Workshops (minimum of one-
day) in the State Headquarters and at least one Change Management Workshop (minimum of
one-day) all of the Districts (at the District Headquarters) covering at least 3 officers/constables
(SHO, SI/ASI/HC, and Station Writer) from each police station in the district.
The SI is required to conduct the Change Management Workshops for all the identified Police
personnel in a phased manner in line with the overall implementation plan. These workshops
shall be conducted at the locations provided by the State. The workshop content & material shall
be designed with specific focus on the requirements of the personnel. SI shall conduct
workshops for each group of personnel in sync with the training plan and as part of the training
module. SI is required to provide the necessary material for the workshops including
presentations, training material etc. in both soft and hard copy formats.
SI shall also associate and train the identified internal change agents (identified from the District
and State Mission Teams) during these workshops so that subsequent workshops can be
conducted by the internal change agents.
Following is the indicative list of the training programs that needs to be administered to the
group of officials as identified above. The overall responsibility of administering the training
program lies with the SI.
2. Basic Computer Awareness & Role based training for application users
3. Trainers Training
Total 42,426
The SI shall be responsible for the all the training activities as part of the End User and Train the
Trainer Training.
The System Integrator would render CB services in both areas, as per the “bundling” approach
adopted for CCTNS. The SI holds the responsibility for creation of training material, designing
the training programs and their delivery to the target group.
The break-up of the police force for providing training in the Jharkhand is provided below:
A Covers all senior officers including IG, SP, ASP & CoP 65
Total 30,373
The main challenges to be addressed effectively by the SI are the geographically dispersed
trainee base, wide variability in education and computer proficiency and minimal availability of
time. The SI will have the responsibility for creation of a detailed and effective training strategy,
user groups and classifications, training plan and guidelines, detailed training material, training
program designed their delivery to the target groups.
The SI will have the responsibility for creation of training material, designing the training
programs and their delivery to the target group.
The SI will have an access to 24 District Training Centres (DTC) located in SP office of
each district along with 5 Police Training Centres & 1 training centres at SCRB.
System Integrator shall develop and manage the District-Wise training schedule in consultation
with State’s Nodal Agency, aligned with the overall implementation roadmap of the project and
coordinate the same with all parties involved. Training schedule shall be developed by solution
and shall be optimized to reduce business impact and effective utilization of Training
infrastructure and capacities. The training curriculum for the CCTNS training program should be
organized by modules and these should be used to develop the training materials. The training
curriculum outlines the mode of delivery, module structure and outline, duration and target
audience. These sessions should be conducted such that the users of the application/modules
are trained by the time the application “goes-live” in the District with possibly no more than a
week’s gap between completion of training and going live of modules. Continuous reporting
(MIS) and assessment should be an integral function of training. SI shall also identify the
languages to be used by the end-user for entering data and ensuring multi-language training to
the end users as per requirement.
Based on the specific needs and the objectives of CCTNS, training programs should be organized
by the SI.
Following is the indicative list of the training programs that needs to be administered to the
group of officials as identified above. The overall responsibility of administering the training
program lies with the SI.
1. Basic IT skills and use of computers to creating awareness about the benefits of ICT and
basic computer skills
2. Role-based training on the CCTNS application – Basic and Advanced. This training should
be in a role based, benchmarked and standardized format, multi-lingual and lead to
learning completion and assessment. It should also allow for self-learning and retraining.
Training would include mechanism for demonstration using
audio/video/simulated/demo practice exercises and evaluation of trainees.
3. “Train the Trainer” programs, where members of the police staff would be trained to
enable them to conduct further training programs, thus helping build up scalability in the
training program and also reducing the dependency on external vendors for training.
4. System Administrator training: a few members of the police staff with high aptitude would
be trained to act as system administrators and trouble-shooters for CCTNS.
6. Design and development of the Training Manuals, User Manuals, Operational and
Maintenance Manuals for the modules developed at the State level.
The indicative training content for the training programs under capacity building is listed below:
In cases where the training material may be made available by MHA/NCRB, it is the SI’s
responsibility to ensure the relevance of the material to the state, customize if necessary and
own up the delivery and effectiveness.
SI shall ensure that the training content meets all the objectives of the training course. The
material shall be developed in Hindi and English language. SI shall also develop the training
material for delivery through Computer Based Training, Instructor Led Training, Online User
Material/Help Manuals and Job Aids.
SI shall provide detailed training material providing step-by-step approach in soft and hard
copies to all police stations and offices for reference.
SI shall deliver training to the end users utilizing the infrastructure at the designated District
Headquarter Training Centres. Role-based training for the Senior Officers will be carried out for
a suitable location in the State Police Headquarters by the System Integrator.
SI shall also impart simulated training on the actual CAS (State) with some real life like database.
The SI should create case studies and simulation modules that would be as close to the real life
scenario as possible. The objective of conducting such trainings would be to give first had view
of benefits of using CAS system. Such specialized training should also be able to provide the
participant a clear comparison between the old way of crime and criminal investigation against
the post CCTNS scenario. This training needs to be conducted by the SI at the very end when all
the other trainings are successfully completed. This training may seem similar to role play
training mentioned in the section above however, in this simulated training, the SI would ensure
that the IO’s are provided an environment that would be exactly similar at a Police Station post
CAS (State) implementation.
Most of the training would be an Instructor-Led Training (ILT) conducted by trained and
qualified instructors in a classroom setting. To maintain consistency across CCTNS trainings,
standard templates should be used for each component of a module.
In addition to the ILT, for the modules that may be more appropriate to be conducted through a
Computer Based Training (CBT), a CBT should be developed for them. CBT should involve
training delivered through computers with self-instructions, screenshots, and simulated process
walk-through and self-assessment modules.
Select set of police staff with high aptitude group and/or relevant prior training, are to be
imparted with the training/skills to act as system administrators and also as trouble-shooters
with basic systems maintenance tasks including hardware and network.
Deliver Training to Trainers (Internal and Trainers from the Training Colleges)
SI shall help State’s Nodal Agency in assessing and selecting the internal trainers as well as the
trainers at training colleges who can conduct the end user training subsequent to the training by
the SI. SI shall coordinate the ‘Train the Trainer’ session for the identified trainers to ensure that
they have the capability to deliver efficient training.
In addition to the training delivered to the end-users, the trainers should also be trained on
effectively facilitate and deliver training to end users. Also, it is advisable to always run pilots for
any training program before deployment. This training will hence serve as the pilot and as a
training session for trainers as well. In addition the end-user training sessions,
1. The first segment will be set of workshops covering effective presentation skills and
coaching techniques and discussing the benefits and structure of the trainer model.
2. The second segment will be the formal CCTNS training which will consist of all modules
of CCTNS relevant for their role.
3. The third segment will be a teach-back session where trained trainers will present
course content and receive feedback regarding content, flow, and presentation
techniques. This will also include a feedback session where trainers can provide
feedback on the training materials, flow, comprehension level, and accuracy.
SI shall evaluate the effectiveness of all end users trainings using electronic or manual surveys.
SI shall be responsible for analysing the feedback and arrange for conducting refresher training,
wherever needed.
State will periodically monitor the training effectiveness through the performance metrics and
Service levels and the SI shall comply with the same.
HANDHOLDING SUPPORT
The System Integrator will provide a maximum of 240 qualified and trained persons for the
entire project period who shall be utilized to handhold the staff in the police station / higher
office and ensure that the staffs in that police station / higher offices are able to use CCTNS on
their own by the end of the handholding period. Handholding support would be required only
after the successful commissioning of Core application and the necessary infrastructure and
completion of capacity building and change management initiatives in respective police stations
/ Higher Offices.
The SI is required to submit manpower deployment plan for handholding support commencing
post Go-Live.
Full project
period,
710 estimated
Handholding man months
Support* 5,730
*Resources provided must be DC/ PGDCA qualified and should undergo 2 weeks training on
computer hardware and networking before reporting at Police Stations/higher offices.
11 ANNEXURE
11.1 Annexure 1 – Contact Details of Key Officials
11.2 Annexure 2 – List of all Police locations & Network Connectivity Requirement
• It has been decided that connectivity for all the police stations and higher offices will be
provided by BSNL.
• SI will have to provision demand based VSAT connectivity limited to max. of 400
connections to Police Locations
• MPLS network to connect 37 higher offices, 119 through V-SAT and the remaining 557
sites to be connected through VPN on Broadband.
• SWAN will be the backup network wherever available
• The network will ultimately graduate to MPLS for all sites with SWAN (JHARNET) as
backup
• SLA of 99% uptime would be provided for MPLS connectivity. SLA for the sites
connected through VPN on Broadband will be 97%
Table 14: Police Station wise Connectivity & Electric Power availability status
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Lokai
Giridih
184 Narayanpur 4 -5
185 Giridih Mahila Yes VPNoBB 7- 8
186 Giridih Muffasil Yes VPNoBB 4 -5
187 Giridih Nimiyaghat Yes VSAT 4 -5
188 Giridih Pirtand Yes VPNoBB 4 -5
189 Giridih Sariya Yes VPNoBB 4 -5
190 Giridih SC/ST Yes VPNoBB 7- 8
191 Giridih Taratand Yes VPNoBB 4 -5
192 Giridih Tisri Yes VPNoBB 4 -5
193 Godda Belbadda 4 -5
194 Godda Boarijor 4 -5
195 Godda Deodand 4 -5
196 Godda Godda Muffasil Yes VPNoBB 4 -5
197 Godda Godda Town Yes VPNoBB 7- 8
198 Godda Hanwara 4 -5
199 Godda Lalmatiya 4 -5
200 Godda Mahagama 4 -5
201 Godda Mahila Yes VPNoBB 7- 8
202 Godda Meherma 4 -5
203 Godda Pathargama 4 -5
204 Godda Poreyahat Yes VPNoBB 4 -5
205 Godda SC/ST Yes VPNoBB 7- 8
206 Godda Sunderpahari Yes VPNoBB 4 -5
207 Godda Thakhurgangti Yes VPNoBB 4 -5
Albert Akka
Gumla No VSAT
208 (Jari) 4 -5
209 Gumla Basia yes VPNoBB 4 -5
210 Gumla Bharno Yes VPNoBB 4 -5
211 Gumla Bishunpur Yes VPNoBB 4 -5
212 Gumla Chainpur Yes VPNoBB 4 -5
213 Gumla Dumri Yes VPNoBB 4 -5
214 Gumla Ghaghra Yes VPNoBB 4 -5
215 Gumla Gumla Town Yes VPNoBB 7- 8
Gurdari
Gumla Yes VSAT
216 (Vishunpur) 4 -5
217 Gumla Kamdara yes VPNoBB 4 -5
Kurumgarh
Gumla VSAT
218 (Chainpur) 4 -5
219 Gumla Mahila Yes VPNoBB 7- 8
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
Seraikella-
Ichagarh Available V-SAT
427 Kharswan 4 -5
Seraikella-
Kandra Available VPNoBB
428 Kharswan 4 -5
Seraikella-
Kharshawan Available VPNoBB
429 Kharswan 4 -5
Seraikella-
Kuchai Available VPNoBB
430 Kharswan 4 -5
Seraikella-
Kukdu Available VPNoBB
431 Kharswan 4 -5
Seraikella-
Mahila Available VPNoBB
432 Kharswan 7- 8
Seraikella-
Nimdih Available VPNoBB
433 Kharswan 4 -5
Seraikella-
Rajnagar Available VPNoBB
434 Kharswan 4 -5
Seraikella-
RIT Available VPNoBB
435 Kharswan 7- 8
Seraikella-
SC/ST Available VPNoBB
436 Kharswan 7- 8
Seraikella-
Tiruldih Available V-SAT
437 Kharswan 4 -5
Seraikella-
Town Available VPNoBB
438 Kharswan 7- 8
439 Simdega Bano yes VPNoBB 4 -5
440 Simdega Bolba yes VPNoBB 4 -5
441 Simdega Jaldega yes VPNoBB 4 -5
442 Simdega Kersai yes VSAT 4 -5
443 Simdega Kolebira yes VPNoBB 4 -5
444 Simdega Kurdega yes VPNoBB 4 -5
445 Simdega Mahabuang yes VSAT 4 -5
446 Simdega Mahila yes VPNoBB 7- 8
447 Simdega Muffasil yes VPNoBB 4 -5
448 Simdega Pakartand yes VSAT 4 -5
449 Simdega Rengadih 4 -5
450 Simdega SC/ST yes VPNoBB 7- 8
451 Simdega Simdega Town yes VPNoBB 7- 8
452 Simdega T.Tangar yes VPNoBB 4 -5
453 West Singhbhum Anandpur Available V-SAT 4 -5
454 West Singhbhum Bandgaon Available VPNoBB 4 -5
455 West Singhbhum Chakradharpur Available VPNoBB 4 -5
456 West Singhbhum Chhotanagra Available V-SAT 4 -5
Type of Primary
Power
BSNL's GSM connectivity
Name of Police availa
S.No. Name of District Connectivity Proposed by
Station bility
available BSNL(MPLS,VPN,VPB
(Hrs.)
NoBB,CDMA,VSAT)
• The users should get authenticated before the access to the application is made
available. The users are to post the request for service and deliver services interfacing
with the applications hosted or connected through the CCTNS deployment environment.
• CCTNS application shall be built under the Centralized Architecture specification. It shall
be built on High Availability solution at the web server, application server and database
server level to overcome complete failures of services delivered through CCTNS
application. High - Availability solution works under Active - Active modes.
Solution Summary
• Network and Security will be taken care by SI at DC (Police Data Centre) for DR placed at
NICSI security will be the responsibility of NICSI
• Police Station – 3 desktops and 1 laptop with webcam, finger print device and 2 printers
SOA Architecture
Service Oriented Architecture (SOA) is a computer systems architectural style for creating and
using business processes, packaged as services, throughout their lifecycle. SOA also defines and
provisions the IT infrastructure to allow different applications to exchange data and participate
in business processes. These functions are loosely coupled with the operating systems and
programming languages underlying the applications. SOA separates functions into distinct units
(services), which can be distributed over a network and can be combined and reused to create
business applications. These services communicate with each other by passing data from one
service to another, or by coordinating an activity between two or more services. SOA concepts
are often seen as built upon and evolving from older concepts of distributed computing and
modular programming.
The CCTNS project will be architected using robust and proven software and hardware
technologies like Service-Oriented Architecture (SOA) and open standards. The solution
architecture shall be built on sound architectural principles enabling fault-tolerance, high-
performance and scalability both on the software and hardware levels.
- secure FTP
Portal Architecture
Portal Server is the key to an SOA approach because it provides a common framework and
interface to integrate information, people and business processes.
Essentially a portal is a series of different applications and services - some of which come with
the portal itself (e.g. content management, search, document management etc.) other
applications are then combined and assembled (together with any relevant business processes)
at the “front-end” via portlets, thus making Portal into what is essentially a giant “composite”
application.
In addition to the common interface, application and content integration framework provided
by Portal, it should also support the following:
• Roles and processes based access which can be used to verify and dynamically assign
what applications and services a user can see.
• The ability for business users to create and extend portal applications without the need
for any programming.
• Application templates that allow business users to easily assemble and customize linked
applications and processes into composite applications.
The proposed architecture can be broken into several main components. Firstly, there are the
main actors in the system comprised of citizens, SCRB users, Police Station users and other
agencies, Local IB, etc. Secondly, there are the main business services that the architecture
offers. Thirdly, the data exchange service between State server & Police station and State server
to Central NCRB Server. Finally, there is the portal framework itself which provides a pre-
packaged prescriptive architecture based on tried and true architectural approaches – SOA, pre-
integrated products, industry standards, and a shared knowledge base of experience.
The centralized deployment architecture proposed for CCTNS Project is presented below:
• Load balancing – The load balancer provides horizontal scalability to the web servers
by dispatching Hyper Text Transfer Protocol (HTTP) requests among several identically
configured security gateway i.e. web servers. This node enhances system availability,
capacity, and performance. As the CCTNS Portal system grows, the ability for the system
grows and balances load and continue to maintain the designed service levels. Also, the
ability to stay up and running at all times with appropriate failover is accomplished
through cluster and load balance servers.
• Web Server node – The web server node or HTTP server is typically designed for access
by HTTP clients and to host static content for presentation. The web server also provides
services for serving other protocols like FTP, RTSP, etc. User requests for dynamic
content are forwarded by the web server to the application server for processing.
• Portal Server node– The portal server nodes provide the user presentation services.
The portal server provides the services to dynamically define a standardized enterprise
look and feel for the web applications. The portal server provides the user with the
ability to personalize web applications based on the user preferences and business rules
defined within the portal. Portals can be designed to be presented particular ways based
on roles, as well. This node enables functionality for pervasive devices, including
intelligent notification.
• Electronic Forms Server Node– This node would work on top of J2EE application
server and provide API for processing & integrating forms with CCTNS Portal processes.
These would have capabilities to attach the supporting documents, digital signatures etc.
along with the form.
• Content Manager Nodes – This node provides for both structured data in the form of a
relational database management system (RDBMS) and unstructured content. The
content manager functionality includes integration of all forms of information, from
XML, text, images, documents, biometric data and more. The CCTNS Portal System will
have to handle a lot of various types of data and information. The ability to store
different types of information, group that information into cases and query on it, makes
Content Management node very important. This node also provides the basic document
workflow to model the business processes as part of CCTNS Portal Business Process.
• Web Application Server node – This node provides the infrastructure for component
based application logic. The web application server(s) provide the underlying J2EE
services for running servlets, JSPs (Java Server Pages) and EJB (Enterprise Java Bean)
objects, as well as interacting with other components (JMS, JDBC, etc.). Web application
servers also provide transaction management capabilities and can be configured to
provide a highly scalable and available network for running web based applications. The
web application server also provides a runtime environment for hosting and accessing
web services. For the proposed system, web application server will be the central
runtime environment for applications i.e. grievance management, Helpdesk applications,
Portal and Dashboards and MIS.
• Data Management Node- This node provides for both structured data in the form of a
relational database management system (RDBMS). This node is being used for managing
the master data, transaction data, relationship data, and other operational data entities
of various application modules products. There is a need to have a Data Quality Engine
to filter out quality data from the existing such databases with the various applications
of the department.
• Identity Solution Node – This node discovers individual’s identity i.e. “Who is who?” It
does resolves inconsistent, ambiguous identity and attributes information into a single
resolved entity across multiple data sets, despite deliberate attempts to confuse or
misrepresent individual identity. This node exposes the web services which have been
consumed by business process engine for fulfilling the business requirements.
• Enterprise Systems Management node – This node offers a full range of functionality
for monitoring and managing an enterprise-level system for quality of services levels,
system performance, potential outages, efficient use of system resources and more. The
robust capability of managing not only system components but system services is
possible with the proposed CCTNS Portal System that follows an SOA Framework thus
lowering costs through efficient utilization of system resources and pro-active system
upkeep.
Network Architecture
It is proposed that the DC at PHQ shall be used as a Primary DC and NIC DC shall be considered
as Secondary DC i.e. DR.
Complete Network and Security will be of DC/NIC. The Severs with SSL encryption and Server
Load Balancer along with the storage shall have to be used.
The CCTNS database at the Data Centre will be mirrored at Disaster Recovery on a routine basis
with desired RPO (Recovery Point Objective) and RTO (Recovery Time Objective). This Disaster
recovery shall serve as a redundant link in case of failure in accessing the application from the
State Data Centre.
CCTNS application security initiatives should include, DMZ Policy, encryption, authentication,
authorization and digital signature. It should take the appropriate measures for the data
privacy, confidentiality and access control.
CCTNS’s complete security is assured by implementing the security at the following levels,
• Component level (Operating system, routers, switches etc.) security (ISO 15408)
• Application level (Basic application for access control, authentication and audit trail etc.)
security
The State Data Centre, for the department, Police Data Centre (PDC) located at Police
Head Quarter, Dhurwa, Ranchi, would function as a centralized location to host all the IT
initiatives of the Department. It would act as a mediator and convergence point between
the open unsecured public domain and sensitive government environment. The PDC
enables the department to host their services/applications on a common infrastructure
leading to ease of integration and efficient management, ensuring that computing
resources and the support connectivity infrastructure (JHARNET) is adequately and
optimally used. The PDC would need to be equipped with state of the art Data Security,
System Security, Internet Security, Redundant Power supply, Access Control System, Air-
conditioning and other infrastructure. The PDC would host the CCTNS Core State
Application and the Department Applications.
Transaction
Number Bandwidth
Area under Number Number of volume
of users / Requirement
consideration of offices users (KB) per
office (MB)
user
Zone 2 4 8
Range 2 7 14
Districts 5 26 130
Police stations (3
desktop and 1 laptop) 4 478 1912
PHQ 30 1 30
Labs(forensic,
cybercrime) 3 2 6
Estimated citizens in
Jharkhand 3.90 Cr.
users in Jharkhand 5
Disaster Recovery
Disaster recovery is the process, policies and procedures related to preparing for recovery or
continuation of technology infrastructure critical to an organization after a natural or human-
induced disaster. Disaster recovery is a subset of business continuity. While business continuity
involves planning for keeping all aspects of a business functioning in the midst of disruptive
events, disaster recovery focuses on the IT or technology systems that support business
functions.
• Achieves high availability of critical data by optimal usage of the existing infrastructure
thus reducing the financial, operational and business impact in the event of any natural,
manmade or technical disasters
• Enables seamless growth of CAS during the entire lifecycle by removing dependencies
on specific hardware configurations
• Manages Trigger like loss of site events effectively
The separate DR capability supports an entirely flexible development, test and staging
environment. The result was a visibly increased performance and far greater utilization
capability. The Figure above shows the overview of Disaster Recovery, LAN & WAN integration.
All the critical services are required to be replicated in disaster recovery, so only one broadcast
domain will be created. Because of the above reason, two sets of switches and one WAN router
are shown in the figure above.
1. The bidder should make provision the storage infrastructure and accessories as
required for the Overall application of CCTNS at DC and DR site (to be placed at NICSI
data centres). The storage solution for CCTNS will constitute near ZERO data loss
solution with Recovery Point Objective (RPO) shall be limited to data those are in-
transit for replication at the time of occurrence of any disaster and Recovery Time
Objective (RTO) =< 2 hours for the critical application on storage.
2. For other non-critical applications and processes, the RTO shall not exceed 12 hours and
the RPO shall be limited to data those are in-transit for replication at the time of
occurrence of any disaster.
3. Bandwidth sizing requirement has been specified in this RFP. Bidder shall also suggest
the required bandwidth between the DC and DR centres to meet the RPO & RTO
specified as above, for both critical as well as non-critical Applications. Proposed
Architecutre is shown in the Fig. below.
It is proposed to roll out CCTNS in three phases. Deployment of hardware, connectivity and
other infrastructure across all police stations, higher offices and other police units would take
place in the first two phases. CAS (Core Application Software) would be rolled out in three
phases. The core focus of each of the three phases is delineated below:
Geographical Coverage
During the first phase of the application, CCTNS would be rolled out in covering 1 Police district
– Old Ranchi (Presently Ranchi and Khunti district; amounting to approximately 10% of the
total police locations across the state) one Police Station of each of 24 Police district Head
Quarter and all higher offices. The roll out would include installation and commissioning of
hardware, network connectivity as applicable, , other infrastructure and associated services
(such as handholding). The choice of the districts where the first phase would be rolled out is
provided below.
Number
Sl. Districts in Phase I of Police Rationale for choosing them
Stations
2 Khunti 8 - Do -
Service Coverage
During the first phase, the following services and service levels will be achieved.
In addition to the functionality identified above, Phase-I would also include the digitization of
historical data (covering the last 10 years record). The historical data to be digitized would
include crime (case/incident) data, criminals’ data, the data from the 7 IIF and data from the
police stations records rooms (from Police Registers).
The Digitization of Historical data would be done on the basis of per ‘Case’. A ‘Case’ contains the
following documents which will have to be digitized.
3 Seizure Memo
4 Conviction Memo
5 Arrest Memo
6 Final Report
Digitization of historical data would help the police department maximize benefits from features
such as Search and Reporting and is would significantly enhance outcomes in the areas of Crime
Investigation, Criminals Tracking, servicing the requests of citizens and other groups, etc.
Data Migration
Sl. CIPA
Registers/Form Name
Number of Records
1 FIR 19,000
Application Functionalities
The application modules and functionalities to be covered during the Phase I of CCTNS
implementation are listed in the table below:
Configuration Module
The no. of personnel in each group that would be trained on the four training themes during
Phase-I is provided in the table below:
Training of Trainers 0
Outcomes
Geographical Coverage
During Phase-II of CCTNS Implementation, the remaining police stations will be covered for the
installation and commissioning of hardware, network connectivity as applicable and other
infrastructure and associated services.
The districts where the second phase would be rolled out are provided below.
2 Chatra 19
3 Deoghar 15
4 Dhanbad 32
5 Dumka 15
6 East Singhbhum 35
7 Garhwa 19
8 Giridih 22
9 Godda 14
10 Gumla 17
11 Hazaribagh 21
12 Jamtara 10
13 Koderma 10
14 Latehar 12
15 Lohardaga 10
17 Palamu 25
18 Ramgarh 8
19 Sahebganj 12
20 Saraikella-Kharswan 15
21 Simdega 13
22 West Singhbhum 25
24 Railway Dhanbad 14
Total 405
Service Coverage
During the second phase, the following services and service levels will be achieved in addition to
the services rolled out in Phase-I.
Application Functionalities
The application modules and functionalities covered during the Phase II of CCTNS
implementation are listed in the table below:
The no. of personnel in each group that would be trained on the four training themes during
Phase II is provided in the table below:
Training of Trainers 60 70
Outcomes
Geographical Coverage
All police units in the State would have been covered for the installation and commissioning of
hardware, connectivity and other infrastructure by the end of Phase-II. CCTNS Phase-III is
planned around the release of subsequent versions of CAS and the large enhancements initiated
at the state level.
Service Coverage
During the third phase, the following additional services and service levels will be achieved.
3 Foreigner Registration
Application Functionalities
The application modules and functionalities covered during the Phase III of CCTNS
implementation are listed in the table below:
The no. of personnel in each group that would be trained on the four training themes during
Phase III is provided in the table below:
Outcomes
Areas of police
Application Date of
Sl. functioning Present status
Software Name commissioning
covered
1. Web Portal of the Ready to be deployed
Department under public domain
Scripting: PHP
Database: MySQL
The System is
developed in VB.net,
Web based solution
now is being used by
Areas of police
Application Date of
Sl. functioning Present status
Software Name commissioning
covered
50+ users
9. Visitors’
Platform used:
Information
System VB6
Database: MySQL
The department is having its own operationalized Data Centre, hereinafter named as Police Data
Centre. It is located at Police Head Quarter, Dhurwa Ranchi. This functions as a centralized
location to host all the IT initiatives of the Department. It acts as a mediator and convergence
point between the open unsecured public domain and sensitive government environment. The
present IT infrastructure in place is detailed here under.
Brief Specification
Sl. Particular Remarks
Provided Installed
2 Access points 40 20
The PDC would need to be equipped with state of the art Data Security, System Security, Internet
Security, Redundant Power supply, Access Control System. The PDC would host the CCTNS Core
State Application and the Department Applications.
Jharkhand SWAN is a very ambitious project to provide the State with a basic information
technology backbone which will be utilized for carrying voice, data and voice traffic facilitating
interdepartmental communication and data sharing within the State. SWAN will be a safe, fast,
reliable and cost effective network connecting all the blocks of the State through a hybrid
network consisting of Wimax, leased line and other network technologies on a Public-Private
Partnership mode and operating on a Build-Operate-Transfer (BOT) model. The project enables
instant online interaction among government departments / agencies resulting in obtaining
reports on a real time, improving the workflow processes and the pace of decision-making.
2 Laser printers 1 38
6 HDD Ext. 2 76
8 UPS 1 38
The below table represents the status of IT infrastructure made available under Police modernization in Districts.
CD-
ROM /,
District S.P
Sl. Computers Printers Scanner DVD UPS Laptop Misc.
Office
writer
etc.
1. Bokaro 15 13 1 15 6 1 -
2. Chaibasa 14 14 3 19 12 1 -
3. Chatra 15 15 1 15 13 1 -
4. Deoghar 10 7 1 10 7 1 D-Link 16
Port Switch
5. Dhanbad 17 11 - 17 10 - -
CD-
ROM /,
District S.P
Sl. Computers Printers Scanner DVD UPS Laptop Misc.
Office
writer
etc.
6. Dumka 20 15 2 20 11 - -
7. Garhwa 12 10 1 12 11 - -
8. Giridih 12 10 1 12 12 1 a) Online
UPS
b) 8 Port Hub
9. Godda 12 4 1 10 10 1 -
10. Gumla 11 8 1 11 5 - -
12. Jamshedpur 15 12 2 15 6 - a) 3
Batteries
(Rocket)
b) Over
Voltage Cut
off Device
CD-
ROM /,
District S.P
Sl. Computers Printers Scanner DVD UPS Laptop Misc.
Office
writer
etc.
14. Khunti 4 4 - 4 3 -
15. Koderma 7 9 1 7 7 - -
16. Latehar 9 9 - 9 9 - -
18. Pakur 13 13 1 11 9 - -
19. Palamu 7 6 1 7 3 - -
20. Ramgarh 8 5 - 8 - - -
21. Ranchi 18 17 2 18 14 - -
CD-
ROM /,
District S.P
Sl. Computers Printers Scanner DVD UPS Laptop Misc.
Office
writer
etc.
No.
b) Microsoft
Mouse – 1No.
c) B/W
Monitor – 1
No.
23. Saraikella- 12 7 - 12 8 - -
Kharswan
24. Simdega 12 7 1 12 7 1 -
Note: Most of the IT infrastructure available has been commissioned between 2002 and 2006 have become obsolete and needs to be replaced.
Following training institutes are running in Jharkhand Police Department. These institutes will be equipped with necessary infrastructure for CCTNS
project.
Hazaribagh
Police Training college @ 50 per batch
Ranchi
PHQ @ 20 per batch
Hardware & Networking Component for DC / NDR/ DR (IT Hardware should be of any OEM whose market share as per IDC Report is more
than 6.5%)
1 Processor Two Core , 64bit x86 Processor @ 3GHz ,4MB L3 cache, Memory support DDR3
5 Ports 1x fast serial port, 4x USB 2.0 ports (2 ports on front ), 1xKeyboard port, 1xMouse port
10 Monitor 18.5” TFT or more (4:3 aspect ratio) LCD Monitor 1280 x 1024 resolution with 5 ms or
better response time, TCO 05 certified
12 Mouse USB Optical Scroll Mouse with anti-static mouse pad resolution of Optical 1000 cpi,
Complying to CE and FCC norms
14 Power System with Power management features & Desktop Management Interface
implementation
Management &
DMI
15 System Chassis Small Form Factor System chassis with suitable power supply having active power factor
correction feature to sustain full load.
17 Preloaded Above configuration preloaded with OS (Latest Version) with Hindi Language packs,
Software Office Suite with Hindi Unicode fonts , ClamAV Antivirus with all necessary Plugins/
utilities and driver software including bundled in DVD Media
Laptop Specification
2 Processor & X86 processor with dual core 2 Ghz or above with 1 MB L2 cache
Chipset
5 Video
14" 1366 x 768 pixel resolution, high-brightness LED-backlit TFT LCD, supporting
simultaneous multi-window viewing
6 Audio
One built-in speaker
High-definition audio support
Built-in microphone
Linux /windows compatible
7 Interface Ports
Three USB 2.0 ports HDMI™ port with HDCP support
External display (VGA) port, Headphone/speaker/line-out jack Microphone-in jack,
Ethernet (RJ-45) port
DC-in jack for AC adapter
9 Communications Network connection supporting 802.11b/g/n wireless LAN, WI-FI ,Bluetooth wireless
PAN ,Gigabit LAN, Wake-on-LAN ready ,
10 Preloaded Above configuration preloaded with OS (Latest Version) with Hindi Language packs,
Software Office Suite with Hindi Unicode fonts , ClamAV Antivirus with all necessary Plugins/
utilities and driver software including bundled in DVD Media
18 Others One USB External mechanical Key board and one Optical mouse
SL Parameters Specifications
SL Parameters Specifications
1 Capacity 250GB
3 Operating Windows Xp
System
Supported /Windows Vista /Windows7/
4 Accessories: Drive should be supplied with cables, necessary driver and software, Base stand and
attachable feet.
SL Parameters Specifications
SL Parameters Specifications
5 Memory, standard 32 MB
8 Media sizes, Letter, legal, executive, postcards, envelopes (No. 10, Monarch)
standard
9 Media sizes, 250-sheet input tray: 5.8 x 8.27 to 8.5 x 14 in; priority feed slot: 3 x 5 to 8.5 x 14 in
custom
10 Media types Paper (laser, plain, photo, rough, vellum), envelopes, labels, cardstock, transparencies,
postcards
11 Accessories USB cable , Driver CD ,Utility software ,Cat5/6 UTP patch cable & One printing cartridge
included
SL Parameters Specifications
11.8.4 Technical Specifications Laser Jet Multifunction Printer (Print, Copy, Scan)
SL Parameters Specifications
3. Print Laser
technology
5. Memory, 64 MB
standard
SL Parameters Specifications
8. Media sizes, Letter, legal, executive, postcards, envelopes (No. 10, Monarch)
standard
9. Media sizes, 250-sheet input tray: 5.8 x 8.27 to 8.5 x 14 in; priority feed slot: 3 x 5 to 8.5 x 14 in
custom
10. Media types Paper (laser, plain, photo, rough, vellum), envelopes, labels, cardstock, transparencies,
postcards
SL Parameters Specifications
18. Accessories USB cable , Driver CD ,Utility software , UTP patch cable & One printing cartridge
included
19. Connectivity Hi-Speed USB 2.0 port; 10/100Base-T Ethernet network port
11.8.5 TECHNICAL SPECIFICATIONS FOR ON-LINE UPS (2KVA) SINGLE PHASE INPUT & SINGLE PHASE OUTPUT
SL Parameters Specifications
1 Capacity 2KVA
2 General
Inverter Technology Pulse Width Modulation (PWM) using IGBTs, double conversion
3 Input
SL Parameters Specifications
Frequency range 50 ± 6% Hz
Input Power Factor 0.9 or better at full output load leading to Unity with power factor correction (PFC)
4 Output
Frequency 50 Hz + 0.5 %
5 Efficiency
Overall Efficiency 80 % or better on rated full load of 0.8 PF & 230V, 50Hz AC output
Inverter Efficiency 90% or better on rated full load of 0.8 PF & 230V, 50Hz AC output
6 Overload Capacity 110% for 2 min. & 125% overload for 30sec.
SL Parameters Specifications
8 Protection Required for : Short Circuits / Over Loading/ Over Temperature / Input low/ high
voltage control/ DC low/high voltage trip
Battery recharge Battery recharge time should not exceed 8 hours and charger should be capable to
time charge battery on C10 rating.
(after complete
discharge to 100%
charge) & charge
rating
11 Battery Capacity
UPS & Battery Powder coated UPS & battery cabinet with caster wheel should be of minimum 1mm
Housing thick good quality material and should be free from sharp edge, scratches, nicks, &
burs etc. Enclosure should conform to protection requirement of IP2L1 to IS13947
(Part 1)/1993 (reaffirmed 2004).
12 L.C.D. meter To measure and monitor input voltage, output voltage, output current, DC current, DC
voltage, input / output frequency
13 Indications Mains on/ Load on Battery/ Inverter/ Battery level/ Load level/ Inverter over load
SL Parameters Specifications
14 Audible Alarm Over Temperature / Main failure/ Battery low/ Inverter Overload
15 Switches Main ON/OFF MCB/ Battery ON/OFF MCB/ Inverter push button with reset.
16 Output Connection O/P Terminals of standard quality should be provided. 03 Nos. of 5/15A/230V female
ISI/ IEC Mark socket and all 3 sockets should
Note -More than two battery banks should not be used in parallel in the configuration.
1 CAPACITY 5KVA
2 ENGINE:
WATER LEVEL The Water/Coolant cooled system of the engine should be equipped with in built
MAINTENANCE expansion tank so that frequent topping up of water/daily check of water level is not
needed. Only a top up at 250 hours should suffice. Engine should have high quality and
finish to make it a zero leakage system. Similarly the water system should have seals
OUTPUT The ENGINE continuous duty rated should be capable of developing sufficient output
HP under site temperature conditions of 45 degree C to ensure full output from 5 kVA
alternator.
FUEL PUMP The pump should be of MONOBLOCK design of MICO or equivalent make to ensure
better governing and easy repair in the field.
NO. OF CYLINDERS Single / Multi cylinder, in accordance with is 10001-1981 with latest amendments.
FLYWHEEL Of suitable diameter and weight (indicate the diameter and the weight).
OVERLOAD Engine should be capable of providing 10% overload for 1 hour for every 11hour
CAPACITY continuous running at full load
SILENCER Residential type with exhaust piping with vibration isolators (provide technical
details).
STARTING Equipment like electric motor, battery, charging alternator etc. for electric start
ACCESSORIES Fuel injection equipment, air cleaner, voltage regulator, anti-vibration mounting pads,
speed controlling governor, suitable coupling system to the alternator, tachometer,
lubricating oil temperature and pressure gauge, rpm indicator and hour meter to
indicate number of hrs. Of operation, auto trip on low oil pressure, over speed alarm
with trip, thermal insulation for exhaust line with glass wool, aluminium sheet,
chicken mesh, diesel line of suitable diameter.
PROTECTION Against low lubricating oil pressure, high water temperature shall be provided for
engine with alarm and fuel shut off.
3 ACOUSTIC The enclosure supplied should ensure not more than 5-7 degree C temperature rise
ENCLOSURE then the outside temperature with natural air circulation. The noise level should not
be more than 75 dB at 1 meter distance. Enclosure should be duly type approved by
CPCB authorized lab. The enclosure must be fitted with sheet steel of 1.2/1.6 mm
thickness, seven tank pre-treated and powder coated with pure polyester powder to
enable outdoor installation.
4 FUEL TANK Fuel tank with capacity of 12 hours continuous running at full load with necessary
piping, fuel gauge, drain valve, inlet and outlet connectors complete in all respect.
5 ENVIRONMENTAL Shall meet requirement of rules1986 as laid down by Ministry of Environment &
CONDITIONS Forest read with GSR No. 371 (E) dated: 17.05.2002, GSR 520 (E) dated: 01.07.2003
and GSR 448 (E) dated: 12.07.2004 in respect to emission norms for the engine and in
respect of noise level for the DG sets.
6 ALTERNATOR Self-excited and self-regulated alternator should be of brushless type with VG-I grade
of voltage regulation giving an output of 5 KVA, single phase 230/240 Volts, 50 Hz, 0.8
(lag) power factor, 2 wire close coupled to the Engine. Class of insulation should be
Class "H". Alternator should meet IS 13364 (part-I):1992/2003. Alternator should be
capable of 10% overload for
one hour and 50% overload for 15 seconds in 12 hours. Permissible voltage variation
- +/-1.5% of rated voltage.
PROTECTION Screen protected drip proof with IP 21 degree of protection as per IS: 4691/85.
7 AUTO MAINS The AMF control panel shall have the following instruments and accessories:
FAILURE (AMF) (a) Microprocessor based genset controller with composite meter for digital display
of:
CONTROL
i) Output voltage/AC Mains voltage.
PANEL
ii) Output Current.
iii) Power Factor
iv) Frequency.
v) kWh
vi) Three attempts engine start/engine cranking relay.
vii) On-delay timer for load change over.
viii) On-delay timer for engine shut off.
(b) Mode selector switch for setting the panel on any one position such as
OFF/auto/manual/test.
(c) Engine ON-OFF switch (Push button type)
8 BATTERY Battery of very low maintenance - 85 AH or higher lead acid type Make : Should be
specified
Parameters Specifications
2 Protocol CSMA/CD
Parameters Specifications
SL Parameters Specifications
SL Parameters Specifications
10 Operating 0 – 55 Degree C
temperature
11 Environmental Up to 90%
humidity
SL Parameters Specifications
SL Parameters Specifications
4 Recording Media SD memory card/ SDHC memory Card/SDXC memory card/ Multimedia Card
6 Zoom 3X or higher
10 Shooting Modes Auto, Portrait, Landscape, Night Snapshot, Indoor, Face self-timer, Low Light, Beach,
Underwater, Foliage, Snow, Fireworks, Long Shutter, Movie, Documents
SL Parameters Specifications
SL Parameters Specifications
1 Data communication USB 1.1 standard (also supports USB 2.G standard), Bluetooth 1.2 standard
3 Continuous writing 2 hours or longer Standby time:1 hours (min.) without a cap
time
SL Parameters Specifications
SL Parameters Specifications
1 Computer Table • Top: Size 910 x 610 mm made of 18 mm thick pre laminated medium density
Size: L 910 x W 610 x fibre (MDF) board ISI Marked (IS: 14587-1998). The top shall be firmly
screwed on 25x25x1 mm square tube frame.
H 728 mm
• Upper side of laminated board shall be in natural teak shade while the bottom
side shall be white/cream shade.
• Sliding key Board tray: A Sliding key Board tray shall be made of 18mm pre
laminated medium density fibre board of size 725x450 mm. The gap between
top and tray shall be 100mm.
• Sufficient top and bottom racks space to accommodate CPU, UPS and Printers
Table top should have one wire manager for wires control. Table top, keyboard
and storage shelf should be made of 19 mm pre-laminated MDF Board of
premium brands.
SL Parameters Specifications
1 Computer Chair with • Seat size shall be 430x430 mm on 10 mm thick moulded comm. ply with 60
Handle mm thick 40 density moulded PU foam
• Back rest size shall be 400x300 mm on 10 mm thick moulded comm. ply with
40 mm thick 32 density moulded PU foam covered with tapestry.
• The height of back rest shall be 900x500 mm for top and bottom edges
respectively. The black rest shall be provided with lifting arrangement on flat
iron & helical spring.
• Two nos. suitable PU handles shall be provided.
• The base stand should be made up of 5 prongs duly pressed welded together
centrally with a pedestal bush with good quality twin wheel castors. The stand
and other metal parts excluding central spindle shall be powder coated.
Complete steel structure shall be pre-treated and powder coated with
minimum thickness of 60 microns coating.
• A central spindle of 25mm dia rod without threads shall be provided with
revolving arrangements. The adjustable height of chair shall be from 530 to
570 mm.
A good quality tapestry cloth shall be provided on seat & back in attractive
colour/ shade.
SL Parameters Specifications
1 Scope Supply, install, testing, commissioning and maintenance of electrical cabling for
supplying power to run installed devices.
2 Skilled Manpower Electrical Cabling shall be laid by skilled and experienced workmen using
adequate equipment to minimize stretching of the cable.
3 Cable Terminations All terminations should be carried out according to the manufacturer‘s
instructions and guidelines
and standards of generic cabling systems. When terminating outlets, care must be
taken for safety.
4 Testing & Testing of each node should be done as per manufacturer standards and the final
Documentation report should be submitted.
5 Specifications Total 8 Electrical Points Including 3 Switches & 3 Sockets in Each Point, (2 No. 5-
Amps and 1 No.
15 Amps.) - Point wiring using ISI approved PVC Conduit / Casing Capping, 1.1 KV
grade 2.5
Square meter FRLS Cu flexible wire including supply of wire, switch, socket and GI
Box. Including
all necessary hardware & accessories complete, material and labour as per
requirement of the MP
Police. For point wiring having Average Point length is12 to 18 Meters.
6 UPS & Generator Set Electrical Cabling for Network Rack, Four Computer Points,
Cabling
separate cabling for Two Printers from main input and Generator set to UPS
SL Parameters Specifications
Including change-over,
MCB and all other accessories as per requirement.
General
1. 300mm x 300mm x 4mm Thick Copper Plate (Not less than 95% copper purity) 15 Kg (1 in No)
2. 25mm x 3mm Thick Copper Strip (Not less than 95% copper purity) 12 ft./ 6 Kg
3. Charcoal 200 Kg
4. Salt 40 Kg
5. (150 x 100 x 6mm Thick Terminal Plate Copper 2 Nos (0.900 Kg) each
6. Sundries such as Brass, Nut bolts, Porcelain, Insulator, Thimbles, I/Tape etc. As per requirement
7. 40mm Dia B-Class GI Pipe for watering & Strip protection. 10 ft.
SL Parameters Specifications
2 Body Minimum Powder quoted steel Body with front door of glass. Completely covered & have
security locks.
4 Accessories: Proper ventilated with One Fan, One Cable Manager, Power Distribution Unit of 6 No. (5
and 5 Amp) Sockets with surge protection, Mounting Accessories,
SL Parameters Specifications
1 Type 24 port patch panel as per requirement, Unshielded Twisted Pair, Category 6,
ANSI/TIA/EIA 568- B.2.1
SL Parameters Specifications
Identification
5 Height 1U
6 Category Category 6
SL Parameters Specifications
1 Type 1-port, Shuttered, White, with surface box for surface mount applications, Category
6,TIA/EIA 568-b Category
2 Material ABS/Polycarbonate
4 Protection Shutters
SL Parameters Specifications
1 Cable Laying All the cabling shall run through PVC conduit / Casing Capping of suitable size of ISI
standard.
2 Skilled Cables shall be laid by skilled and experienced workmen using adequate equipment to
Manpower minimize stretching of the cable.
3 Cable All terminations should be carried out according to the manufacturer‘s instructions and
Terminations guidelines and standards of generic cabling systems. When terminating outlets, care must
be taken to avoid damaging the copper cores when stripping back the outer sheathing.
4 Testing & Testing of each node should be done as per manufacturer standards and the final report
Documentation should be submitted.
5 UTP The system should Meet or exceed TIA/EIA 568 B-2 specifications of Category-6 as a
OMPONENTS system. All performance parameters -Attenuation, Pair -to-Pair and power sum NEXT, Pair
And Power sum ELFEXT, Return Loss and Delay skew should be tested for 100m Channel
as well as 90m permanent Link. It should be a single OEM solution and should ensure
optimum system performance. There should not be any Impedance mismatch problems
among components of the cabling system. The complete system should be tested up to
600 MHz for all the test parameters to ensure the end-to-end system performance.
SL Parameters Specifications
5 Category Category 6
7 Jacket PVC
A. Architecture
1 Should be chassis based & modular architecture for scalability and should be a single box configuration for
ease of management.
B. Interface Requirements
C. Performance
1 Should support high performance traffic forwarding with concurrent features like Security, Voice enabled
2 Should support variety of interfaces like V.35 Sync Serial (2 Mbps), E1, ADSL, ISDN-BRI, FXO/FXS for remote
office aggregation
3 Should support 3G module for connectivity and also should support external popular 3G modem via USB port
4 Should hardware based encryption / compression with IPSEC and minimum 150 VPN tunnels.
6 Support for high density Ethernet switch cards 4 ports for remote offices to avoid additional switches.
D. High Availability
3 Should support boot options like booting from TFTP server, Network node
E. Protocols
1 Should support Routing protocols like RIP ver1 (RFC1058) &2 (RFC 1722 and 1723), OSPF ver2 (RFC2328),
BGP4 (RFC1771), IS-IS (RFC1195).
2 Multicast routing protocols support : IGMPv1,v2 (RFC 2236), PIM-SM (RFC2362) and PIM-DM, M-BGP
5 Should have MPLS Features: MPLS VPN (L2 & L3), MPLS TE, DiffServ-Aware TE
F. QoS Features:
4 Signalling: RSVP
6 Per VLAN QoS. Time Based Shaping and Policing for QoS
G. Security Features:
2 Support for MD-5 route authentication for RIP, OSPF and BGP
7 Multiple privilege level authentications for console and telnet access through Local database or through an
external AAA Server.
8 Time based & Dynamic ACLs for controlled forwarding based on time of day for offices
H. Management
1 Shall have support for Web based management, CLI, Telnet and SNMPv3
3 Shall support Out of band management through Console and external modem for remote management
SL Specification
H.264 should be possible when sending or receiving two live video sources e.g. Presenter and Presentation.
The system should support H.239 in both H.323 and SIP calls
The system should support frame rate -15 fps up to 200 Kbps, 30 fps --200 Kbps and above.
SL Specification
The system should have inbuilt capability for audio from PC /laptop during H.239 Video call
The system should support G.711, G.722, G.722.1, G.728, 20KHz audio or better and VCR Ducking
The system should be upgradable to support ISDN in future on the same endpoint
SL Specification
IP Type of Service-TOS
The system should have the capability to get upgraded to multiconferencing capability in future to connect
1+3 video sites plus at least 1 audio sites in the following mode--4 party Continuous presence, Voice switched
and Chair control , Audio & video transcoding, rate matching, H.264 & H.239 in multipoint call. It should be
possible to add multipoint calls on the fly without having to disconnect calls
When hosting a multipoint call, the system should not typically stop showing content when the fourth
participant joins the call.
The IP and 3x BRI ports and data sharing should be on backplane on the codec
Meetings both point and point and multipoint , should be password protected and the same should be
possible for H.323 and SIP networks
H.233, H.234, H.235. 'AES' encryption of IP and ISDN calls. Call should be encrypted end to end even in a
multiconferencing.
Should have 7X zoom or better. Camera and Codec should be from same OEM
SL Specification
The PC Presentation Port, ISDN Ports and IP Interface should be on the back plane of the Codec
Specifications
DVD Writer
L2 Stackable Managed Switch having 24x10/100/1000BaseT ports with 4xcombo SFP slots
Packet Forwarding Rate should be at least 50.60 Mpps for 64-byte packet size
3. IGMPv1 v2 with at least 256 IGMP snooping groups, MLD Snooping v1 v2,
7. IEEE 802.1Q VLAN, at least 256 Static VLANs, 256 Dynamic VLANs Groups, GVRP, Voice-VLAN
The switch should have 802.1p support with 4 queues per port
The Switch should have following Management features from day-1: Web-based GUI, CLI, console port,
Telnet Server, Telnet client, TFTP Client, SNMPv1v2cv3, DHCP Client, DHCP Relay, Multiple Image,
SNTP
Power System with Power management features & Desktop Management Interface implementation
Management &
DMI
System Chassis Small Form Factor System chassis of volume not more than 14 litre with suitable power
supply having active power factor correction feature to sustain full load including possible
future up gradations and with minimum one free internal peripheral bay (3.5”)
OS Support & Linux (XP & VISTA) & Linux
Certification
11.8.26 ON-LINE UPS (3KVA) SINGLE PHASE INPUT & SINGLE PHASE OUTPUT for AMC
ON-LINE UPS (3KVA)SINGLE PHASE INPUT & SINGLE PHASE OUTPUT, Make: Uniline Model: Maxi power
1 Capacity 3KVA
2 General
Inverter Technology Pulse Width Modulation (PWM) using IGBTs, double Conversion
ON-LINE UPS (3KVA)SINGLE PHASE INPUT & SINGLE PHASE OUTPUT, Make: Uniline Model: Maxi power
1 Capacity 3KVA
3 Input
Frequency range 50 ± 6% Hz
Input Power Factor 0.9 or better at full output load leading to Unity with power factor correction
(PFC)
4 Output
ON-LINE UPS (3KVA)SINGLE PHASE INPUT & SINGLE PHASE OUTPUT, Make: Uniline Model: Maxi power
1 Capacity 3KVA
4. Complete Input Voltage Range
Frequency 50 Hz + 0.5 %
5 Efficiency
Overall Efficiency 80 % or better on rated full load of 0.8 PF & 230V, 50Hz AC output
Inverter Efficiency 90% or better on rated full load of 0.8 PF & 230V, 50Hz AC Output
6 Overload Capacity 110% for 2 min. & 125% overload for 30sec.
9 Battery Make CSB / Panasonic / Global Yuasa / Exide / Orchid / Okaya /Amar Raja make
complying with JIS C 8702 test.
Battery recharge time (after Battery recharge time should not exceed 8 hours and charger should be
complete discharge to 100% capable to charge battery on C10 rating.
charge) & charge rating
ON-LINE UPS (3KVA)SINGLE PHASE INPUT & SINGLE PHASE OUTPUT, Make: Uniline Model: Maxi power
1 Capacity 3KVA
11 Battery Capacity
UPS & Battery Housing Powder coated UPS & battery cabinet with caster wheel should of minimum
1mm thick good quality material and should be free from sharp edge,
scratches, nicks, & burs etc.
Enclosure should conform to protection requirement of IP2L1 to IS13947
(Part 1)/1993 (reaffirmed 2004).
12 L.C.D. meter To measure and monitor input voltage, output voltage, output current, DC
current, DC voltage, input / output frequency
13 Indications Mains on /Load on Battery/ Inverter/ Battery level/ Load level/ Inverter
over load
14 Audible Alarm Over Temperature/ Main failure/ Battery low/ Inverter Overload
15 Switches Main ON/OFF MCB / Battery ON/OFF MCB/ Inverter push button with reset.
SL Parameters Specifications
1 VSAT Network Details
Technology The VSAT network shall provide Star connectivity using the latest technology
using TDM/TDMA/FTDMA/ MFTDMA or better technology for connectivity.
Outbound Data rate One aggregate outbound with size software configurable from 2 Mbps to 81 Mbps
from the hub without any hardware changes.
Inbound Data Rate The proposed system should support multiple inbounds of 128/256/512/1024
ksps as minimum and upgradeable up to 1.6 Mbps using the same IDU and having
M: N redundancy, where M is total number of operational demodulators and N is
the number of standby demodulators.
2 Network Management A complete Network Management System (NMS) for monitoring all the circuits,
remote terminals is required
Configuration Management The NMS should support monitoring, control and configuration of the entire
network by means of user friendly Graphical User Interfaces. NMS should be
capable of software upload to all VSAT’s within the network.
Accounting Management The NMS should have necessary BW management features. NMS should be able to
switch off the operation of any VSAT if required.
Security Management The NMS should have necessary security features for management, administration
and operation. NMS should have different levels of password protection for
system administration, management and operation etc.
SL Parameters Specifications
Performance Management The NMS should be SNMP compliant and reports regarding BW usage, UP time etc.
can be generated. The NMS should be able to manage the entire enterprise wide
network from a single point i.e. the service provider HUB.
Fault Management The NMS should have inbuilt features of Fault management system to guarantee
maximum uptime.
3 VSAT Terminal
Configuration
Compatibility with the The VSAT IDU should support TCP/IP without the need of an external router. The
latest Network/IP Protocols IDU should support important IP protocols and functionalities, without any
and Acceleration features external device like –
TCP Acceleration
Protocol support - IPv4, Unicast, Multicast, IGMP, Routing (RIP v1 & v2), Telnet,
ARP, ICMP, FTP
Internal Processor & The IDU should have a processor with speed of min 300Mhz with internal
memory memory of 64MB.The IDU should have dual memory banks each for storing the
software and the firmware to provide added robustness. In case the software or
firmware in the respective primary banks crashes or is changed, the terminal shall
be able to use the backup bank to come up.
SL Parameters Specifications
Flash Updates The terminals should be able to take the software and firmware downloads from
the hub over the air, without any disturbance to the online user traffic while in
operation on per terminal (Unicast), per group (Multicast) or entire network
(Broadcast) basis
Power Output 2W
5 LNB
Conversion Gain 50 – 60 dB
SL Parameters Specifications
6 Indoor Unit
Transmit
Receive
Physical Interface
SL Parameters Specifications
Ports Interface One 10/100BaseT Ethernet LAN RJ45 port
Management from NOC Remote terminal management via the Network Management System.
Configuration, status monitoring, and commissioning via the NOC
SL Parameters Specifications
SL Parameters Specifications
SL Parameters Specifications
1 Architecture
The router should be a modular platform with two integrated serial interface (with
required cables) and at least one additional slot to provide connectivity. The
additional slot should support all sorts of combinations for future upgrades
including V.35 Serial Links, 3G Wireless, ISDN, etc. The router should be able to take
total 8 Serial links.
Console Port – 1
Auxiliary Port – 1
USB Port – At least one high-speed USB 2.0 port. The USB port can be used to enable
another mechanism for secure token capabilities and storage.
SL Parameters Specifications
2 Performance
Shall support high performance traffic forwarding - at least 1000 Kpps with 64 byte
packet size.
Shall support other IP Services like GRE tunnelling, ACLs, IPSEC VPNs, Firewalling,
NAT services, Zone based Firewall, IPS and content filtering from Day1
Shall support Voice traffic optimization with features like QoS, Class-Based Weighted
Fair Queuing (CBWFQ), Weighted Random Early Detection (WRED), Hierarchical
QoS, Policy-Based Routing (PBR), Performance Routing (PfR), and Advanced Routing
3 High Availability
Shall support boot options like booting from TFTP server, Network node and Flash
Memory
4 Protocol Availability
SL Parameters Specifications
Should support Routing protocols like IS-IS, RIP v1 & RIP v2, OSPF ver2, BGP4
5 Encapsulation Support
Should support Encapsulation like Ethernet, 802.1q, PPP, MLPPP, FR, MLFR, HDLC,
V.35, PPPoE
6 Security Features
Support Standard ACL, Extended ACL, ACL that can match arbitrary bits of packet
bits of a packet at an arbitrary depth in the packet header and payload
Should have features for IPSEC Site-to-Site and Remote Access VPNs. Any Office to
Any other office, dynamic establishment of VPNs so that the configuration &
management of IPSEC VPNs becomes easier and SSL VPN
SL Parameters Specifications
CHAP authentication
Multiple privilege level authentications for console and telnet access through Local
database or through an external AAA Server.
Time based ACLs for controlled forwarding based on time of day for offices
Support for monitoring of Traffic flows for Network planning and Security purposes
8 Accounting
SL Parameters Specifications
9 Management
Shall have support for Web, GUI based management, CLI, Telnet and SNMP
Embedded RMON support for four groups – history, statistics, alarms and events
Should have to support Out of band management through Console and an external
modem for remote management.
Event and System logging: Event and system history logging functions shall be
available. The Router shall generate system alarms on events. Facility to put selective
logging of events onto a separate hardware here the analysis of log shall be available.
Pre-planned scheduled Reboot Facility: The Router shall support the preplanned
timed reboot to upgrade their hardware to a new software feature and plan the
rebooting as an off-peak time
SL Parameters Specifications
10 Interface
Requirements
1 Processor Latest Generation x86-64 Bit Minimum Hexa-Core Processor with Minimum 1.86Ghz Clock
Speed and 12MB Cache with QPI Technology
9 Internal HDD Minimum 4 * 50GB Internal SSD/ Minimum 2 * 300GB Internal SAS SFF Hot Plug HDD
10 Pre-Failure Critical Components like CPU, Memory, SSD & PCI Slots should be covered under Pre-
Warranty Failure Warranty
11 OS & MS Windows, RHEL, SLES, OEL, Oracle Solaris, VMware Sphere & Microsoft Hyper
Virtualization
Infrastructure
Support
12 I/O & Power Server Should have redundant power supply (Connector) and redundant I/O Connector.
Supply(Connecto
r) Redundancy
1 Processor Latest Generation x86-64 Bit Minimum Hexa-Core Processor with Minimum 1.86Ghz Clock
9 Internal HDD Minimum 4 * 50GB Internal SSD/ Minimum 2 * 300GB Internal SAS SFF Hot Plug HDD
10 Pre-Failure Critical Components like CPU, Memory, SSD & PCI Slots should be covered under Pre-
Warranty Failure Warranty
11 OS & MS Windows, RHEL, SLES, OEL, Oracle Solaris, VMware Sphere & Microsoft HyperV
Virtualization /CentOS 5
Infrastructure
Support
12 I/O & Power Server Should have redundant power supply (Connector) and redundant I/O Connector.
Supply
(Connector)
Redundancy
1 Processor Latest Generation x86-64 Bit Minimum Six Core Processor with Minimum 2.53 Ghz Clock
Speed and 12MB Cache with QPI Technology
9 Internal HDD Minimum 2 * 300GB Internal SAS SFF Hot Plug HDD
10 Pre-Failure Critical Components like CPU, Memory, HDD & PCI Slots should be covered under Pre-
Warranty Failure Warranty
11 OS & MS Windows, RHEL, SLES, OEL, Oracle Solaris, VMware Sphere & Microsoft Hyper
Virtualization
Infrastructure
Support
12 I/O & Power Server Should have redundant power supply (Connector) and redundant I/O Connector.
Supply(Connecto
r) Redundancy
1 Processor Latest Generation x86-64 Bit Minimum 6-Core Processor with Minimum 1.86Ghz Clock
Speed and 18MB Cache
4 Memory Memory Should be Scalable Minimum up to 2 Terabytes within the existing enclosure
Scalability
8 Internal RAID Internal RAID Controller with minimum 512MB battery Backed Write Cache
9 Internal HDD Minimum 8 * 300GB Internal SAS SFF Hot Plug HDD Per Server
13 Pre-Failure Critical Components like CPU, Memory, HDD and PCI Slots should be covered under Pre-
Warranty Failure Warranty
14 OS & MS Windows, RHEL, SLES, OEL, Oracle Solaris, VMware VSphere & Microsoft HyperV
Virtualization
Infrastructure
1 Blade Chassis Solution to house the required number of blade servers in smallest number of enclosures,
occupying a maximum of 10U rack height per enclosure
Same enclosure should support Intel Xeon, AMD Opteron and RISC/EPIC blades. Enclosure
should also support Unix, Linux and Windows Operating environment.
Should be able to accommodate the blade servers mentioned in the sections below in the
proposed blade enclosures.
2 LAN Interconnect Two or Four network ports from each of the servers in the enclosure should be available
on 10 Gigabit LAN switch / Link Aggregation Module / Pass-through to connect to external
network devices...
3 Fibre Channel Redundant 8GB Fibre Channel Pass thru Interconnect modules to direct HBA cards to SAN
Interconnects Switch/Storage.
4 MAC Address & Blade Enclosure should preferably support management & deployment of MAC Addresses
WWN of NIC Adapters and WWN No of FC adapters at the chassis level so that replacement of a
Management server blade does not involve Network & SAN configuration effort at the blade level
5 Power Supply The enclosure should be populated fully with power supplies of the highest capacity &
energy efficiency available with the vendor. Power supplies should support N+N as well as
N+1 redundancy configuration, where N is greater than 1. Guaranteeing complete
availability even on failure of any 2 power supplies across the enclosure
6 Cooling Each blade enclosure should have a cooling subsystem consisting of redundant hot
pluggable fans or blowers enabled with technologies for improved power consumption and
acoustics
7 Redundancy The Midplane/Backplane, all interconnect switches the power bus running across the
chassis should be in redundant configuration
9 Remote Must provide a remote management functionality to operate the server in both in-band and
Management out-of-band. Must be part of the server without the need to install any additional hardware
or software
Must have Real-time Virtual KVM functionality and be able to perform a remote Power
sequence. Must provide both Java & Java-free browsing options.
Power Must be able to show the actual power usage and actual thermal measurement data of the
Management servers.
Parameter Specification
Controllers The proposed SAN array shall be configured with dual Active-Active controllers for
redundancy with dedicated cache mirroring interface between controllers
Front-End & The proposed SAN array shall be configured with minimum 8x8 Gb/s FC front end host
Back-End Ports ports, & 8 x 4Gb/s FC Back end ports spread across dual controllers.
Cache & Cache The proposed SAN array shall be configured with at least 16 GB total usable cache for data,
backup across dual controllers. Cache shall be mirrored between the controllers. Entire cache
should be available for a single LUN.
Offered Capacity The proposed SAN array shall be configured with minimum 12 TB using 450 GB 15k rpm
dual ported FC drives in RAID 5.
Maximum Usable The storage system should be scalable up to minimum 150TB of usable capacity using fibre
Capacity channel disk drives. The maximum capacity is considered using maximum 30 spindles per
device (back end) port in the same ratio of disks as currently proposed
Disk IOPS The array should be configured to deliver at least 10000 disk IOPS at less than 10
milliseconds response.
Bidder should enclose OEM certification for the given performance for proposed
configuration and public document for the required performance scalability
RAID Levels The Proposed SAN Array should support RAID Levels 1 or 10, 5 and 6
Replication The Storage Solution should be provided for a 3-Site DR Architecture where Primary
Solution & Near Recovery Sites should replicate Synchronously and Simultaneously Primary
& DR or NR to DR should Replicate Asynchronously.
The offered Replication Solution should preferably be Array based, however, in case
Array Based 3-Site replication is not available with the offered storage, an Operating
System & Database independent third party proven 3-Site replication solution has to
be offered. All the necessary hardware & software required for 3-Site replication
should be offered along with the solution
Snapshots & Offered Storage must include snapshots & volume clones licenses
Volume Clones
Fabric Bandwidth Switch Should have minimum 680 Gb/s Fabric Bandwidth
Port Speed Ports should be configured with at least 8 Gb/s FC SFPs and should auto-negotiate to 2/4
Gbps speeds
ISL Trunking Switch Should include ISL Trunking / link aggregation up to minimum 64Gb/s
Power Supply Switch Should be Configured with redundant Power Supplies and Fans
and Fans
Minimum No of 4
Drives
Cartridges 100 LTO5 barcode labelled cartridges & 10 cleaning cartridges from the tape library
Support of SAN Proposed backup solution should provide Online SAN based backup agent on all database
Based Backup servers with LAN based (open file support) on all app/web servers
Linux Compatible The proposed Backup Solution Software has inbuilt Java / Web based GUI for centralized
Software management of backup domain and Linux supported Backup server
Disk Staging Software must have integrated true Disk Staging feature, wherein the backup continues to
Feature take place even when the disk space allocated is full. The backup software must be
intelligent enough to flush out the data from the disk and migrate the same to the tape
automatically based on the user defined threshold & will not affect the backup operations.
Bidder must quote the licenses for disk based backup
The proposed Backup Solution has in-built media management and supports cross
platform Device & Media sharing in SAN environment. It provides a centralized scratched
pool thus ensuring backups never fail for media
Incremental The software should support for ever incremental backup & there should not be a need to
Backup do a Full back up again
Entire Server The software should have capability to back up the entire configuration of the server and
Backup restore it from scratch the entire system including configuration when in a scenario of
hardware failure
Backup Software is able to rebuild the Backup Database/Catalogue from tapes in the event
of catalogue loss/corruption.
Database support The proposed Backup Solution has certified real time backup solution for different type of
Databases such as Oracle, MySQL, Postgres etc.
The proposed solution should have Bare Metal Recovery agent on database servers
Individual File The Proposed backup solution shall provide granularity of single file restore
Restore
The Proposed backup solution shall be designed in such a fashion so that every
client/server in a SAN can share the robotic
Should support backup Polices to be defined centrally & should be applied to Data, not
restricted to tape media’s. This is to optimally reuse the tape media.
The software should have capability to retrieve selectively based on search criteria
The Backup Software shall provide restart-able restore in case of any failure during a
Restore operation
The Backup software must also be capable of reorganizing the data onto tapes within the
library by migrating data from one set of tapes into another, so that the space available is
utilized to the maximum. The software must be capable of setting this utilization threshold
for tapes.
The backup software should have the capability to reclaim the media back in to the new
backup process even if the 50% of the data had expired in the backed up media. The
reclamation threshold should be user configurable
The Backup software must have an integrated RDBMS as the catalogue and must not use
Flat file system to store the backup data.
Should have the ability to retroactively update changes to data management policies that
will then be applied to the data that is already being backed up or archived
11.8.38 TECHNICAL SPECIFICATIONS FOR ON-LINE MODULAR UPS FOR DATA CENTRE (20 KW IN N+1 CONFIGURATION)
Sl PARAMETERS SPECIFICATIONS
Supported Should equip to utilize the UPS modules in N+1, N+X and N+N configuration.
Configurations
2 General
Technology Pulse Width Modulation (PWM) using IGBTs in inverter & Rectifier section, Online double
conversion
Isolation UPS should be equipped with suitable capacity of isolation transformer in input side
Frequency Range Always better than 0.9 at non-linear load of above 25% to 100% under any input conditions
defined above.
Input Power Less than 5% on Full load and not more than 10% at 25% load
Factor
4 Output
Voltage 415V AC +1 %
5 Efficiency
Capacity
8 Transient For 100% load change, output must remain within ±5% and recovery within 20 ms.
Response
Time
9 Protection Should be equipped with protection for Short Circuits, Over Loading, Over Temperature,
Input low/ high voltage control and DC low voltage trip.
10 Battery Bank
Details
Battery Make Any good National or International brand complying with JIS C 8702.
Battery recharge Battery recharge time should not exceed 8 hours and charger should be capable to charge
time (after battery on C10 rating.
complete
discharge to
100% charge) &
charger rating
11 Battery Capacity
UPS & Battery Single UPS Rack suitable to house above asked Hot pluggable rack mountable modular
Housing UPS. The cabinet should be of good quality material; powder coated and should be free
from sharp edge, scratches, nicks, & burs etc. UPS rack should preferably have option to
house batteries inside for 30 minutes battery backup. Rack should conform to all protection
requirements.
LED Indications/ Mains on, Load on Battery, Inverter, Battery level, Load level Inverter over load
Mimic Diagram
Audible Alarm Over Temperature, Main failure, Battery low, Inverter Overload
Battery ON/OFF
Manual Bypass
Output Built in/external Managed power distribution unit to power source server racks.
Connection to
server rack
Paralleling UPS Should have desired electronic circuitry to use UPS in parallel up to 4 to make total
capacity of 80 KW and using in configuration of N+1, N+X & N+N
1 CAPACITY 50KVA
2 ENGINE:
WATER LEVEL The Water/Coolant cooled system of the engine should be equipped with in built
MAINTENANCE expansion tank so that frequent topping up of water/daily check of water level is not
needed. Only a top up at 250 hours should suffice. Engine should have high quality and
finish to make it a zero leakage system. Similarly the water system should have seals etc.
to ensure no water leakage from the water pump.
OUTPUT The ENGINE continuous duty rated should be capable of developing sufficient output HP
under site temperature conditions of 45 degree C to ensure full output from 50 kVA
Alternator.
FUEL PUMP The pump should be of MONOBLOCK design of MICO or equivalent make to ensure
better governing and easy repair in the field.
NO. OF CYLINDERS Single/Multi cylinder, in accordance with is 10001-1981 with latest amendments.
FLYWHEEL Of suitable diameter and weight (indicate the diameter and the weight).
OVERLOAD Engine should be capable of providing 10% overload for 1 hour for every 11hour
CAPACITY continuous running at full load
SILENCER Residential type with exhaust piping with vibration isolators (provide technical details).
STARTING Equipment like electric motor, battery, charging alternator etc. for electric start
ACCESSORIES Fuel injection equipment, air cleaner, voltage regulator, anti-vibration mounting pads,
speed controlling governor, suitable coupling system to the alternator, tachometer,
lubricating oil temperature and pressure gauge, rpm indicator and hour meter to
indicate number of hrs. Of operation, auto trip on low oil pressure, over speed alarm
with trip, thermal insulation for exhaust line with glass wool, aluminium sheet, chicken
mesh, diesel line of suitable diameter.
PROTECTION Against low lubricating oil pressure, high water temperature shall be provided for
engine with alarm and fuel shut off.
3 ACOUSTIC The enclosure supplied should ensure not more than 5-7 degree C temperature rise then
the outside temperature with natural air circulation. The noise level should not be more
ENCLOSURE
than 75 dB at 1 meter distance. Enclosure should be duly type approved by CPCB
authorized lab. The enclosure must be fitted with sheet steel of 1.2/1.6 mm thickness,
seven tanks retreated and powder coated with pure polyester powder to enable outdoor
installation.
4 FUEL TANK Fuel tank with capacity of 12 hours continuous running at full load with necessary
piping, fuel gauge, drain valve, inlet and outlet connectors complete in all respect.
5 ENVIRONMENTAL Shall meet requirement of rules1986 as laid down by Ministry of Environment & Forest
CONDITIONS read with GSR No. 371 (E) dated: 17.05.2002, GSR 520 (E) dated: 01.07.2003 and GSR
448 (E) dated: 12.07.2004 in respect to emission norms for the engine and in respect of
6 ALTERNATOR Self-excited and self-regulated alternator should be of brushless type with VG-I grade of
voltage regulation giving an output of 50 KVA, three phase 230/240 Volts, 50 Hz, 0.8
(lag) power factors, 2 wire close coupled to the Engine. Class of insulation should be
Class "H". Alternator should meet IS 13364 (part-I):1992/2003. Alternator should be
capable of 10% overload for one hour and 50% overload for 15 seconds in 12 hours.
Permissible voltage variation - +/-1.5% of rated voltage.
PROTECTION Screen protected drip proof with IP 21 degree of protection as per IS: 4691/85.
7 AUTO MAINS The AMF control panel shall have the following instruments and accessories:
FAILURE (AMF) a) Microprocessor based genset controller with composite meter for digital display
Of:
CONTROL
i) Output voltage/AC Mains voltage.
PANEL
ii) Output Current.
iii) Power Factor
iv) Frequency.
v) kWh
vi) Three attempts engine start/engine cranking relay.
vii) On-delay timer for load changes over.
viii) On-delay timer for engine shut off.
b) Mode selector switch for setting the panel on any one position such as OFF /auto
/ manual l/ test.
c) Engine ON-OFF switch (Push button type)
8 BATTERY Battery of very low maintenance - 85 AH or higher lead acid type, Make: Should be
Sl Specifications
A. Architecture
1 The architecture should be based on high performance CPU with convergence of routing,
switching, voice and security.
Sl Specifications
2 The Router should be a single box configuration and should be modular, so that there is
flexibility to use the appropriate choice of interfaces as and when required.
3 Should have at least 6 slots. Each WAN card slot should support a variety of interfaces like
V.35 Syc Serial (2 Mbps), E1, Channelized E1 , ISDN BRI/PRI, E3, Channelized E3, STM-1 etc.
6 Should have either support for Voice Modules, and High Performance VPN Encryption
Modules
7 Forwarding capability should be at least 1,100 Kpps using 64-byte packet size with QOS
enabled.
9 The Router shall have at least 1GB DRAM and 256 MB Flash
10 Router should have at least 150 Mbps of encryption throughput and support for 1500
tunnels from Day-1.
13 Router should have internal Redundant Power Supply for High availability.
B. Interface
Requirements
Sl Specifications
3 8x V.35 interface
C. Software
1 The router shall support following WAN protocols: PPP as per RFC 1661, Multilink PPP,
ISDN, Frame Relay etc.
2 The Router shall support following IP routing protocols: RIP Version 1 & 2, Triggered RIP
support as per RFC 2091 to support demand circuit, OSPF Version 2 as per RFC 1583, BGP 4,
and IS-IS. Multicast Routing support through PIM.
3 Support for NAT as per RFC 1631, Port Address Translation support.
D. Security
1 Access lists based on Network Address, Mask, Protocol Type and Socket Type;
2 MD 5 Route Authentication as RFC 1321, Controlled SNMP Access through the use of SNMP
V.2 with MD5 Authentication.
5 VPN Support - To Support IP Security (IPsec), AES], 3DES, DES and MPLS
Sl Specifications
6 VPN Encryption - Equipped for Hardware Accelerated Encryption with 280 Mbps
performance.
8 Support for Web VPN (SSL VPN) on the router internal or external
10 Router shall support Network Management through: SNMP, RMON support, Software
Upgrade through FTP or TFTP; TELNET. The Router should also have integrated Web
Interface (GUI) for ease of configuration.
E. Protocols
1 The Router should be MPLS (Multiprotocol Label Switching) Ready with the following MPLS
Features:
7 Secure Services Management - To Support SSHv2 and SNMPv3 protocols to encrypt the
management session.
F. High
Availability
Sl Specifications
2 USB Flash Memory - To Support USB Flash memory for ease of image recovery
3 Online insertion and removal - Should support online insertion and removal
G. Multimedia
and QoS
support
9 Multicast routing support such as Protocol Independent Multicast (PIM) - Sparse Mode and
Dense Mode.
Sl Specification
1 Chassis based Architecture, with minimum 5 payload slots for switching and one slot should be free for future
expansion.
3 Packet forwarding rate for 64-byte packets required at least 210 million packets per second forwarding rate
at Layer 2, 3
5 There should not be any service degradation due to failure of power supply or CPU.
6 Redundant power supplies, fan and CPU from day 1. The Switch should be able to take redundant switching
fabric/CPU with similar feature and Capacity.
7 Hot swappable chassis Components such as power supply and interface modules
9 Layer 3 features, VRRP or equivalent to create redundant, Static IP routing, RIPv1&2, OSPF.
10 Standard and extended ACLs on all ports. Should support integrated firewall module
Sl Specification
Queue per port: Should have minimum 8 hardware queues per port
14 Mac address table size of 50,000 entries and Routing entries capacity of 256,000 on the CPU.
Sl Parameter Specification
Architecture
● The Switch should have 24x10/100/1000Mbps Copper Ethernet ports with 2x10Gbps
SFP+ Based Fibre Uplinks port and 4 x1Gbps SFP Port
Performance
Sl Parameter Specification
● Auto negotiation on all ports should automatically select half- or full-duplex transmission
mode
● Should support feature to allow unidirectional links caused by incorrect fibre-optic wiring
or port faults to be detected and disabled on fibre-optic interfaces.
● Internet Group Management Protocol (IGMP) Snooping for IPv4 and IPv6 MLD v1 and v2
Snooping to provide fast client joins and leaves of multicast streams and limit bandwidth-
intensive video traffic to only the requestors.
Sl Parameter Specification
Security
Features
● Port Security
● DHCP Snooping
● IP source guard
● 802.1X Supplicant
● Private VLANs
● Port-based ACLs
● Secure Shell (SSH) Protocol, Kerberos, and Simple Network Management Protocol Version
3
Sl Parameter Specification
IP Routing
Features
● IP unicast routing protocols (Static, Routing Information Protocol Version 1 [RIPv1], and
RIPv2, RIPng)
● VRRP or HSRP
Management
CLI
SNMP
Web GUI
Sl Parameter Specifications
A. Architecture
1 Should be chassis based & modular architecture for scalability and should be a single box
configuration for ease of management.
2 Should support at least 6 interface slots to accommodate the current requirement as well as
for the future expansion
B. Interface
Requirements
C. Performance
1 Should support high performance traffic forwarding with concurrent features like Security,
Voice enabled
2 Should support variety of interfaces like V.35 Sync Serial (2 Mbps), E1, Channelised-E1,
ISDN-BRI/PRI, FXO/FXS for remote office aggregation
3 Should hardware based encryption / compression with IPSEC throughput of 150 Mbps and
Sl Parameter Specifications
5 Support for high density Ethernet switch cards (8 ports / 16 ports) for remote offices to
avoid additional switches.
D. High
Availability
3 Should support boot options like booting from TFTP server, Network node
E. Protocols
1 Should support Routing protocols like RIP ver1 (RFC1058) &2 (RFC 1722 and 1723), OSPF
ver2 (RFC2328), BGP4 (RFC1771), IS-IS (RFC1195).
2 Multicast routing protocols support : IGMPv1,v2 (RFC 2236), PIM-SM (RFC2362) and PIM-
Sl Parameter Specifications
DM, M-BGP
F. QoS Features:
4 Signalling: RSVP
6 Per VLAN QoS. Time Based Shaping and Policing for QoS
G. Security
Features:
2 Support for MD-5 route authentication for RIP, OSPF, IS-IS and BGP
Sl Parameter Specifications
7 Multiple privilege level authentications for console and telnet access through Local database
or through an external AAA Server.
8 Time based & Dynamic ACLs for controlled forwarding based on time of day for offices
H. Management
1 Shall have support for Web based management, CLI, Telnet and SNMPv3
3 Shall support Out of band management through Console and external modem for remote
management
Sl Parameter Specifications
A. Architecture
Sl Parameter Specifications
1 The architecture should be based on high performance CPU with convergence of routing,
switching, voice and security.
2 The Router should be a single box configuration and should be modular, so that there is
flexibility to use the appropriate choice of interfaces as and when required.
3 Should have at least 2 slots. Each WAN card slot should support a variety of interfaces like
V.35 Sync Serial (2 Mbps), E1, Channelized E1 , ISDN BRI/PRI, E3, Channelized E3, STM-1 etc.
6 Should have either support for Voice Modules, and High Performance VPN Encryption
Modules
7 Forwarding capability should be at least 400 Kpps using 64-byte packet size with QOS
enabled.
9 The Router shall have at least 1GB DRAM and 256 MB Flash
10 Router should have at least 50 Mbps of encryption throughput and support for 500 tunnels
from Day-1.
13 Router should have internal Redundant Power Supply for High availability.
B. Interface
Sl Parameter Specifications
Requirements
C. Software
1 The router shall support following WAN protocols: PPP as per RFC 1661, Multilink PPP,
ISDN, Frame Relay etc.
2 The Router shall support following IP routing protocols: RIP Version 1 & 2, Triggered RIP
support as per RFC 2091 to support demand circuit, OSPF Version 2 as per RFC 1583, BGP 4,
IS-IS. Multicast Routing support through PIM.
3 Support for NAT as per RFC 1631, Port Address Translation support.
D. Security
1 Access lists based on Network Address, Mask, Protocol Type and Socket Type;
2 MD 5 Route Authentication as RFC 1321, Controlled SNMP Access through the use of SNMP
V.2 with MD5 Authentication.
5 VPN Support - To Support IP Security (IPsec), AES], 3DES, DES and MPLS
Sl Parameter Specifications
6 VPN Encryption - Equipped for Hardware Accelerated Encryption with 250 Mbps
performance.
8 Support for Web VPN (SSL VPN) on the router internal or external
10 Router shall support Network Management through: SNMP, RMON support, Software
Upgrade through FTP or TFTP; TELNET. The Router should also have integrated Web
Interface (GUI) for ease of configuration.
E. Protocols
1 The Router should be MPLS (Multiprotocol Label Switching) Ready with the following MPLS
Features:
7 Secure Services Management - To Support SSHv2 and SNMPv3 protocols to encrypt the
management session.
F. High
Availability
Sl Parameter Specifications
2 USB Flash Memory - To Support USB Flash memory for ease of image recovery
3 Online insertion and removal - Should support online insertion and removal
G. Multimedia
and QoS
support
9 Multicast routing support such as Protocol Independent Multicast (PIM) - Sparse Mode and
Dense Mode.
Sl Parameter Specification
Architecture
● The Switch should have 24x10/100/1000Mbps Copper Ethernet ports with 2x10Gbps
SFP+ Based Fibre Uplinks
● Optional four Gigabit Ethernet (GbE) SFP or two 10GbE SFP+ uplink network modules
Performance
Sl Parameter Specification
● Auto negotiation on all ports should automatically select half- or full-duplex transmission
mode
● Should support feature to allow unidirectional links caused by incorrect fibre-optic wiring
or port faults to be detected and disabled on fibre-optic interfaces.
● Internet Group Management Protocol (IGMP) Snooping for IPv4 and IPv6 MLD v1 and v2
Snooping to provide fast client joins and leaves of multicast streams and limit bandwidth-
intensive video traffic to only the requestors.
Security
Features
Sl Parameter Specification
● Port Security
● DHCP Snooping
● IP source guard
● 802.1X Supplicant
● Private VLANs
● Port-based ACLs
● Secure Shell (SSH) Protocol, Kerberos, and Simple Network Management Protocol Version
3
Sl Parameter Specification
IP Routing
Features
● IP unicast routing protocols (Static, Routing Information Protocol Version 1 [RIPv1], and
RIPv2, RIPng)
● VRRP or HSRP
Management
CLI
SNMP
Web GUI
Sl Parameter Specification
Sl Parameter Specification
It should be able to integrate with power strips, so as to be able to reset power of the
remote device at port level
Remote access of both servers and serial devices such as routers (through same or different
appliances)
It should have facility to integrate with secure management
Browser based management available at both remote and local (supported browser =
Internet Explorer for MS Window, Firefox for MS Window and Linux)
Support for resolution of 1600*1200 or above
Equipment access logs and event history and send email alerts based on log details as
triggers
Absolute mouse synchronization
Sl Specification
1 Qualification Resource planned for deployment for digitization work should have essential
qualification of 10+2 in any discipline. Graduates will be preferred. They should have
typing speed of 20WPM minimum in Hindi.
2 Computer Resource should be well conversant with the working of the computers and should
Knowledge necessarily have knowledge of LAN function, MS Word, MS Excel and MS Power Point
packages /Open Office suite. For the project adequate training to be imparted prior to
deployment at site
3 Selection & The department may at its discretion interview the candidates and the following
Document documents verification of the of the digitization support manpower before SI putting
Verification them in work.
Memo
Wanted/ 2000
Missing-
Person/Propert
y 89,747
Total 2,273,587
5 Cost of
Digitization
6 Monthly Report The SI need submit the monthly attendance report , performance report , unit months
Submission left status and uploading of data on to central project management system
Place of Police station or Circle Inspector office or department will provide a suitable place for
Digitization digitization work .
7 Others
A In case, the person employed by the SI commits any act omission/commission that
amounts to misconduct/indiscipline/incompetence, the SI will be liable to take
appropriate disciplinary action against such persons, including their removal from the
site of work required by the department.
B The SI shall replace immediately any of its personnel who is found unacceptable to
the department because of security risks, incompetence, conflict of interest, improper
conduct etc. upon receiving a notice from this department
C The SI shall immediately provide a substitute in the event of any person leaving the
job due to his/her personal reasons.
D The SI shall be solely responsible for the redressal of grievances/resolution of
disputes relating to person deployed. The Department shall, in no way be responsible
for settlement of such issues whatsoever.
Bidder should provide a centralized Enterprise Management solution for all the IT assets spread across various offices
throughout the State. The offered solution should be from a single vendor/product family so as to ensure the integration and
high level of data exchange between various layers and based on an Internationally recognized industry standard Enterprise
Management Software (EMS) and shall be required to have full capabilities to provide unified Fault, Performance and
Service level management and reporting. The proposed solution is expected to have following functionality:
• The Solution has modular architecture.
• Based on applications that are then proposed to be deployed, it would be possible to add modules on to base
module providing the desired Management functionality.
• The Solution is expected to be based on SNMP and TCP/IP standards permitting Network layer level Management
of alarm and event s on the same platform.
• The Solution is scalable customizable module wise to suit the growing or changing needs.
• The Solution is capable of managing Network Resources deployed over a heterogeneous mix of media.
• The Solution will be able to share the same database and the data between the different functional modules of the
system i.e. would have a common object repository for all modules.
• It would be possible to use the Policies and Tasks defined at the Base for all the functional modules running on top
of the base. MS features an object-oriented architecture that is open, distributed, highly scalable, and multi-
platform.
• Solution is able to delegate authority: It would be possible to provide the means to define multiple administrators,
each with their own level of authority suitable to their responsibility and experience level. Using role based
administration; it would be possible to control administrator access to appropriate function and /or other
resources. The solution can be divided into Policy Region s (a logical collection of resources) based on organization
or geography.
• HELPDESK MANAGEMENT
• It should provide web-based support interface to end-users and helpdesk staff to open service requests, track
problems, search for solutions.
• It should support automatic problem registration with respect to EMS event management, based on predefined
policies.
• It should be able to log and escalate user interactions and requests.
• It should provide status of registered calls to end -users over email and through web.
• It should have an updateable knowledge base for technical analysis and further help end-users to search solutions
for previously solved issues.
• It should have the ability to track work history of calls to facilitate troubleshooting.
• It should support tracking of SLA (service level agreements) for call requests within the helpdesk through service
types.
• It should support request management and change order management.
• It should be capable of assigning call requests to technical staff manually as well as automatically based on
predefined rules, and should support notification and escalation over email, web etc.
• It should be able to provide basic reports.
• The service desk should be from the same product family/suite/OEM as the EMS and should be compliant with ITIL
standards.
• It should be able to facilitate establishment of relationships between Calls logged like parent / child.
• It should provide provision for customer surveys to assess their service experience.
• It should allow incidents to attach multiple documents.
• It should provide for automatic population of assets like server, routers, switches etc. in its database using
integration with Asset management or Network management software where these assets are already discovered/
available.
• Provisioning of Help Desk facility by providing help line/ Call centre facility in 2 shifts.
Resource Deployment requirements
Sl Parameter Specification
1 Qualification
Resources to be provided must be DC/ PGDCA qualified and should undergo 2 weeks
2 Skill The SI will ensure the candidate is well conversant with the WindowsXP / Linux and
/Knowledge should necessarily have knowledge of LAN /WAN, Linux, Windows XP/7 MS Word, MS
Excel and MS Power Point packages /Open Office suite and having good exposure to Linux
and Open Office.
3 Verification The antecedents of the candidates should have got verified by the SI from the local police
authorities.
4 Selection & The department may at its discretion interview the candidates and the following
Document documents verification of the of the digitization support manpower before SI putting them
Verification in work.
6 Man months SI is responsible for properly using the handholding Technical assistants to support the
project for required period post Go-Live .The SI will have to carefully utilize 4,860 Man
months for hand holding, help desk support.
7 Payment It is required by SI to comply with all Statutory requirements i.e. Remuneration of
resources being engaged including Employers’ contribution of PF, ESIC and other statutory
Terms payments etc. as applicable. The cost estimate must also include agency (maximum
15%) charges, supervision cost, one centrally deployed functional co-ordinator /
team leader etc.
Department recommended minimum remuneration (inclusive of employee’s PF etc.)
of the resources are as under:
1. Rs. 10,000/- pm for Handholding resource
2. Rs. 20,000/- pm for Functional Co-Ordinator
8 Monthly The SI will submit the monthly attendance report, performance report, Salary paid report
report and other reports if asked for time to time to the department.
submission
9 Others
A In case, the person employed by the SI commits any act omission/commission that
amounts to misconduct/indiscipline/incompetence, the SI will be liable to take appropriate
disciplinary action against such persons, including their removal from the site of work
required by the department.
B The SI shall replace immediately any of its personnel who is found unacceptable to the
department because of security risks, incompetence, conflict of interest, improper conduct
etc. upon receiving a notice from this department
C The SI shall immediately provide a substitute in the event of any person leaving the job due
to his/her personal reasons.
D The SI shall be solely responsible for the redressal of grievances/resolution of disputes
relating to person deployed. The Department shall, in no way be responsible for settlement
of such issues whatsoever.
Sl Parameter Specification
1 Qualification
The SI will deploy the capacity building support manpower having essential
resources to qualification of BCA /BSC(IT)/ Graduate with PGDCA and two years experience in
be deployed training/support or MCA /BE with one year experience in training / support from
recognized University.
The Functional Co-Ordinator to be deployed centrally should have essential qualification
of MBA in HR with 3-4 Years’ experience in the functional area.
2 Skill / The SI will ensure the candidate is well conversant with the WindowsXP / Linux and
Knowledge should necessarily have knowledge of LAN /WAN, Linux, Windows XP/7, MS Word, MS
Excel and MS Power Point packages /Open Office suite and having good exposure to Linux
and Open Office.
3 Selection & The department may at its discretion interview the candidates and the following
Document documents verification of the of the digitization support manpower before SI putting them
Verification in work.
4 Responsibilit Si will ensure training to the police personnel as specified in capacity building
y requirements chapter in RFP Vol-I.
5 Man months SI is responsible for properly using capacity building support manpower to carry out the
training programme .The SI will have to carefully utilize approximately 2196 man
months, including re-training ( at the rate of 20 trainees per batch and 24 working days in
a month)
6 Overall cost / It is required by SI to comply with all Statutory requirements i.e. Remuneration of
Payment resources being engaged including Employer’s contribution of PF, ESIC and other
statutory payments etc. as applicable. The cost estimate must also include agency
Sl Parameter Specification
Terms charges required for design, execution and management of Change Management &
Capacity Building plan, one centrally deployed functional co-ordinator / team
leader etc.
Department recommended 2,196 man months and minimum remuneration
(inclusive of Employee’s PF etc.) of the resources are as under:
1. Rs. 12,000/- pm for Training Staff
2. Rs. 20,000/- pm for Functional Co-Ordinator
7 Monthly The SI will submit the monthly attendance report, performance report, Salary paid report
Report with the number. Of persons trained and other reports as asked for; from time to time to
Submission the department.
8 Others
A In case, the person employed by the SI commits any act omission/commission that
amounts to misconduct/indiscipline/incompetence, the SI will be liable to take
appropriate disciplinary action against such persons, including their removal from the site
of work required by the department.
B The SI shall replace immediately any of its personnel who is found unacceptable to the
department because of security risks, incompetence, conflict of interest, improper conduct
etc. upon receiving a notice from this department
C The SI shall immediately provide a substitute in the event of any person leaving the job
due to his/her personal reasons.
D The SI shall be solely responsible for the redressal of grievances/resolution of disputes
relating to person deployed. The Department shall, in no way be responsible for
settlement of such issues whatsoever.
E The overall scope shall also include meeting all requirements on Change Management and
Capacity building activity specified under Chapter 10 of RFP Vol-I
Sl Parameter Specification
1 Qualification/ The SI will deploy the data centre support manpower having following essential
Experience qualification and experience.
• Network Administrator: B.E / MCA or equivalent with CCNA / CCNP certification
with 3 years of experience or BCA / Graduate with CCNP certification and
experience of 5 years in managing 50 leased line connections.
• Database Administrator: B.E / MCA or equivalent with 3 years of experience or
BCA with 5 years of experience in managing Oracle / MySQL / Postgres database at
data centre with OCA/OCP/MySQL DBA certificate.
• System cum Security Manager: B.E /MCA or equivalent with 3 years of
experience or BCA with 5 years of experience in managing systems of Linux /
Solaris at data centre. RHCE certification is preferable.
2 Skill SI will deploy certified Network, Database & System admin Datacentre management
/Knowledge expertise persons to manage the CCTNS data centre.
3 Selection & The department may at its discretion interview and the following documents verification
Document of the of the digitization support manpower before SI putting them in work.
Verification
a) List of persons deployed:
b) Bio-Data of the persons:
c) Valid photo-id proof.
4 Responsibilit Si will ensure the proper data centre operational management by using these staffs.
y
5 Man months 3 resources, 2 shifts, 5 years from establishment of data centre infrastructure
9 Others
A In case, the person employed by the SI commits any act omission/commission that
amounts to misconduct/indiscipline/incompetence, the SI will be liable to take
appropriate disciplinary action against such persons, including their removal from the site
of work required by the department.
B The SI shall replace immediately any of its personnel who is found unacceptable to the
department because of security risks, incompetence, conflict of interest, improper conduct
etc. upon receiving a notice from this department
C The SI shall immediately provide a substitute in the event of any person leaving the job
due to his/her personal reasons.
D The SI shall be solely responsible for the redressal of grievances/resolution of disputes
relating to person deployed. The Department shall, in no way be responsible for
settlement of such issues whatsoever.
1 Qualification / The SI will deploy the manpower having following essential qualification and experience.
Experience .
Team Leader: Essential Requirements: Graduation in Engineering with a
degree/diploma in Business Administration with a minimum of 5-7 years project
management experience .Project management experience should preferably be for long
term projects in the Government sector.PMI certification is required.
2 Skill Project Management and respective functional area management skills, preferably in
/Knowledge police domain
Tools Required Project Management Information System (PMIS). Detailed requirements for the same have
been elucidated in Section 4.3.1 of this RFP Vol-I.
3 Selection & The department may at its discretion interview and the following documents verification
Document of the of the support manpower before SI putting them in work.
Verification
a) List of persons deployed:
b) Bio-Data of the persons:
c) Valid photo-id proof.
4 Responsibility Si will ensure the proper project management by using these staffs.
5 Man months Team Leader for entire project duration, functional areas as per requirement
6 Payment Terms It is required by SI to comply with all Statutory requirements i.e. Remuneration of
resources being engaged including Employers’ contribution of PF, ESIC and other
statutory payments etc. as applicable. The cost estimate must also include agency
(Maximum 15%) charges, supervision cost, etc.
Department recommended 66 man months and minimum remuneration (inclusive
of Employee’s PF etc.) of the resources are as under:
7 Monthly Report The SI will submit the monthly attendance report, performance report, Salary paid report
Submission and other reports as asked for from time to time by the department.
8 Others
A In case, the person employed by the SI commits any act omission/commission that
amounts to misconduct/indiscipline/incompetence, the SI will be liable to take
appropriate disciplinary action against such persons, including their removal from the site
of work required by the department.
B The SI shall replace immediately any of its personnel who is found unacceptable to the
department because of security risks, incompetence, conflict of interest, improper conduct
etc. upon receiving a notice from this department
C The SI shall immediately provide a substitute in the event of any person leaving the job
due to his/her personal reasons.
D The SI shall be solely responsible for the redressal of grievances/resolution of disputes
relating to person deployed. The Department shall, in no way be responsible for
settlement of such issues whatsoever.
Details
• Ensure acceptance testing, audit and certification through 3rd party Agency like STQC/CERT-IN as specified
in Section 4.3.13.
• SI is required to obtain ‘ISO27001’ and ‘ISO20000’ certifications for the CCTNS system by the end of first six
months of O & M phase.
• SI shall include all the efforts and cost required to obtain the above certifications in the commercial
proposal submitted by them in response to this RFP.
Sl Parameter Specification
3 Frequency 50 Hz
5 Mode Of Automatic
Operation
10 Operating 0 degree C to 55 deg. C Unbalance supply and load, suitable for single phase
temperature unbalanced/balanced load & for all power factor
11 Transformer All copper wound on CRGO laminations, as per ISO specification for high efficiency
and low loss
Sl Parameter Specification
Sl Parameter Specification
1 Feature 42U 800W X 800D Modular Structures made from aluminium extruded profile, minimum
extrusion wall thickness at all sides and corner- 2mm. along with following items: Top and
Base Cover with cable enter Black Colour
2 Front/Rear Door Front, Glass door, 800mm Wide, 42U, with Lock and hexagonal vent on the trims for thermal
Management/ air cooling. 42U , 800mm W, Rear Steel Door, with 1/3 hexagonal vent at the
base to allow proper air flow and thermal control, with Lock
3 Mounting Angles 19” Mounting Angles, 19” mounting angles powder coated along with “U” marking
4 SIDE PANELS 2 Nos. of Removable Side Panels along with slam latch. 4 nos. of 100mm W, Reducing Cable
channels on the sides to allow better cable management
5 Castors Castors - For providing mobility to the rack. Two with foot operated brakes and Two without
brakes, having a load carrying capacity of 100kg
6 Fan 230V AC 90CFM Fan (4 nos. for each Rack) with Fan Housing Unit
7 Cable Manager 19”, 1U, Horizontal Cable Manager, to allow proper cable routing
Sl Parameter Specification
Sl Specification
3 4*10/100/1000 interfaces.
5 It should be able to monitor all major TCP/IP protocols, including but not limited to IP, Internet Control
Message Protocol (ICMP), TCP, and User Datagram Protocol (UDP).
6 It should also provide stateful decoding of application-layer protocols such as FTP, Simple Mail Transfer
Protocol (SMTP), HTTP, SMB, Domain Name System (DNS), remote procedure call (RPC), NetBIOS,
Network News Transfer Protocol (NNTP), generic routing encapsulation (GRE), and Telnet.
Sl Specification
7 It should also provide anomaly identification for attacks that may cover multiple sessions and
connections, using techniques based on identifying changes in normal network traffic patterns (i.e. ICMP
flood with a predefined number of ICMP packets within a certain amount of time).
It should also identify attacks based on observed deviations in the normal RFC behaviour of a protocol or
service (i.e. HTTP response without an HTTP request).
It should also Identify Layer 2 Address Resolution Protocol (ARP) attacks and man-in-the-middle attacks,
which are prevalent in switched environments.
It should also provide deep analysis and control of a broad set of applications, including:
• Peer-to-peer
• Instant messaging
• Allows the user to make policy decisions about various traffic types and Multipurpose Internet Mail
Extensions types to help ensure that malicious traffic is disallowed from traversing the network.
• Traffic normalization
• IP defragmentation
• De-obfuscation
Sl Specification
It should provide unparalleled contextual analysis of data to determine its threat and eliminate false
positives.
It should have support for some threat rating feature which can provide a single view of the threat
environment of the network. Threat Rating can minimize alarms and events through the ability to
customize the viewer to only show events with a high Threat Rating value.
It should support IPv6. It should have visibility into IPv6 traffic to identify malicious traffic.
It should support virtual sensors (at least 3) within the appliance. A virtual sensor can monitor multiple
segments and different policies or configurations can be applied for each virtual sensor within a single
physical sensor. Different policies can also be defined per monitored segment under analysis.
Sl Parameter Specification
1 HARDWARE FEATURES
The Firewalls should be Hardware based, Reliable, purpose-built security appliance with
hardened operating system that eliminates the security risks associated with general-purpose
operating systems with 8 Nos. of 10/100/1000 Base TX interfaces, 4 Nos of SFP in terfaces and
1 Fast Ethernet interface.
Sl Parameter Specification
Support for Virtual Firewalls of up to 50 logical firewalls so that the Central site can have an
individual firewalling for every remote site in future.
Virtual Interfaces (VLANs) support for at least 250 VLANs for forming Secure server Farms and
DMZs
2 Software Features
The Firewall should have Integrated specialized inspection engines for protocols like HTTP,
FTP, ESMTP, DNS, SNMP, ICMP, SQL*Net, NFS, H.323 Versions 1-4, SIP, MGCP, RTSP, TAPI and
JTAPI over CTIQBE protocol, GTP, LDAP, ILS, RPC and many more
The Firewall should provide advanced inspection services to detect and optionally block
instant messaging, peer-to-peer file sharing, and other applications tunnelling through Web
Sl Parameter Specification
application ports
It should block popular instant messaging applications such as AOL Instant Messenger,
Microsoft Messenger, and Yahoo Messenger
Should stop peer-to-peer file sharing applications such as KaZaA and Gnutella. Should thwart
tunnelling applications such as GoToMyPC
Support for SNMP version filtering for all SNMP traffic attempting to flow through security
appliance, supporting filtering of SNMP versions 1, 2, 2c, and 3
For Sun RPC and Network Information Service Plus (NIS+) Security Services
Support for port-hopping UNIX applications through stateful inspection and NAT services for
Sun RPC and NIS+ sessions transactions that use Portmapper v2 or RPCBind v3 or v4
Advanced H.323 inspection services that support versions 1-4 of the protocol along with Direct
Call Signalling (DCS) and Gatekeeper Router Control Signalling (GKRCS) to provide flexible
security integration in a variety of H.323-driven voice-over-IP (VoIP) environments
NAT and PAT support for H.323 services, including advanced features such as fax over IP
(FoIP) using the T.38 protocol, an ITU standard that defines how to transmit FoIP in real time
Fortified SIP inspection engine that secures both, UDP and TCP based SIP environments
NAT- and PAT-based address translation support for SIP-based IP phones and applications
such as Microsoft Windows Messenger, while delivering advanced services such as call
forwarding, call transfers, and more
Sl Parameter Specification
Rich MGCP security services and NAT- and PAT-based address translation services for MGCP-
based connections between media gateways and call agents or media gateway controllers
NAT-based address translation services for RTSP media streams for improved support in real-
time networking environments
Support for inspection of various TAPI- and JTAPI-based applications that use CTIQBE
Inspection of H.323, SIP based voice and multimedia streams that have been fragmented or
segmented
Support for foundational capabilities to assist in detecting protocol and application layer
attacks
To provide TCP stream reassembly and analysis services to help detect attacks that are spread
across a series of packets
Should offer TCP traffic normalization services for additional techniques to detect attacks,
including advanced flag and option checking, TCP packet checksum verification, detection of
data tampering in retransmitted packets, and more
Robust stateful inspection firewall services that track the state of all network communications
Inbound and outbound access control lists (ACLs) for interfaces, time-based ACLs, and per-
user or -group policies for improved control over network and application usage
Greater control over resource usage by defining time-based ACLs, when certain ACL entries are
active, with custom time ranges applied to selected ACLs
Sl Parameter Specification
Convenient troubleshooting tool that allows administrators to test and fine-tune ACLs without
the need to remove and replace ACL entries
Creation of security policies based on interface name instead of IP address, a feature that is
especially useful in broadband environments where the external interface is typically assigned
a dynamic IP address
Powerful reporting and troubleshooting capabilities that help enable collection of detailed
statistics on which ACL entries are triggered by network traffic attempting to traverse a
security appliance
Dynamic downloading and enforcement of ACLs on a per-user basis, upon user authentication
with the firewall
Grouping of network objects (such as devices, networks, and services) into logical groups to
greatly simplify access control rule definition and maintenance
Should be able to Push VPN policy dynamically to Easy VPN Remote-enabled solutions upon
connection, eliminating the need to manage each client separately and therefore helping
ensure enforcement of the latest corporate VPN security policies
Perform VPN client security posture checks when a VPN connection attempt is received,
including enforcing usage of authorized host-based security products
Sl Parameter Specification
Support for automatic software updates to VPN clients with the ability to trigger updates when
VPN connections are established, or on demand for currently connected VPN clients
Extend VPN reach into environments using NAT or PAT, through support for the IETF UDP
wrapper mechanism for safe traversal through NAT and PAT boundaries as well as TCP and
UDP NAT traversal methods
Support for Lempel-Ziv Standard (LZS) compression for optimizing performance over low-
bandwidth connections
Should include unlimited user support for the VPN Client. Should be available on wide range of
platforms, including Microsoft Windows 98, ME, NT, 2000, and XP; Sun Solaris; Intel-based
Linux distributions; and Apple Macintosh OS X
Should provide many innovative features, including dynamic security policy downloading from
VPN Server, automatic failover to back up VPN Servers, administrator customizable
distributions, and more
Should support SSL VPN-based remote-access connectivity from almost any Internet-enabled
location, using only a Web browser and its native SSL encryption
Provide CIFS (Microsoft Windows) file share access through an easy-to-use Web interface
Enforce granular, group-based access control, limiting users to specific network resources
Provide access to TCP-based applications, such as Telnet and Windows Terminal Services, with
the SSL-VPN Port Forwarding Java applet (on systems running Sun Java Runtime Environment
[JRE] 1.4 or later)
Sl Parameter Specification
Support for improved IPsec and WebVPN remote-access scalability and reliability through
integrated VPN clustering and load-balancing services
Should provide convenient method for authenticating VPN users through native integration
with popular authentication services, including Microsoft Active Directory, Microsoft Windows
Domains, Kerberos, LDAP, and RSA SecurID (without requiring a separate RADIUS server to act
as an intermediary)
Support for Internet Key Exchange (IKE) and IPsec VPN standards with hub-and-spoke or
meshed VPN configurations
improved network reliability and performance through support of OSPF dynamic routing and
reverse-route injection over site-to-site VPN tunnels
Support for Simple Certificate Enrolment Protocol (SCEP)-based enrolment and manual
enrolment with leading X.509 solutions from Baltimore, Entrust, iPlanet/Netscape, Microsoft,
RSA, and VeriSign
Ability to manually enrol into X.509 certificate authorities through support for Public Key
Cryptography Standard (PKCS) #10 formatted certificate requests
Support for manual importing of certificates using PKCS #7, and importing certificates with
private keys using PKCS #12
Support for a variety of RSA (Rivest, Shamir, Adelman) key sizes ranging up to 4096 bits
Support for DSA (Digital Signature Algorithm)-based X.509 certificates with key sizes ranging
Sl Parameter Specification
up to 1024 bits
5 High-Availability Services
Support for bidirectional state sharing between Active/Active failover pair members for
support of advanced network environments with asymmetric routing topologies, allowing
flows to enter through one Firewall appliance and exit through the other, if required
Maximizing VPN connection uptime with Active/Standby stateful failover for VPN connections
Support for Synchronizing all security association state information and session key material
between failover pair members, providing a highly resilient VPN solution
Support to perform software maintenance release upgrades on the Firewall appliance failover
pairs without affecting network uptime or connections
Sl Parameter Specification
1 Architecture
Sl Parameter Specification
Should support minimum 1 Gbps L7 throughput form day one & should be upgradeable in future
to support 4 Gbps via software license without any change in Hardware or adding any memory
Should support SSL offloading & HTTP acceleration from day one in same unit without adding
another hardware to save rack space, power & cooling requirements
Should support 1000 SSL TPS from day one and upgradable to minimum 6000 SSL TPS through
license upgrade
Sl Parameter Specification
Routing Mode : where client-side and server-side VLANs are on different subnets
Bridge Mode: where client-side and server-side VLANs are on the same subnets.
Direct Server Response: where SLB load balance an initial request from the client to a real server;
however, the server directly responds to the client bypassing the SLB.
Should support minimum 100 Servers & Maximum 4000 Servers for load balancing
Should support minimum 100 Virtual Servers & Maximum 750 Virtual servers
Weighted Cyclic
Least Connections
Least Bandwidth
Server load balancing based on SNMP parameter like CPU load, Memory utilization etc.
Sl Parameter Specification
In case of Server / Application failure device should detect it in not more than 30 seconds
URL-Based Redirection
Should able to redirect traffic based on Source IP, Destination IP & TCP PORT
5 Segmentation/Virtualization
The Load Balancer should support virtualization or segmentation where it should be possible to
create virtual partitions from day one. Each of this Partition should be completely isolated from
Sl Parameter Specification
Should support Min & Max resource allocation per virtual Partition
Should support resource sharing between virtual Partitions so in case if resource is available
with another virtual partition it can be borrowed automatically
Should keep configuration files separately for each virtual partition or segment
6 Health Monitoring
Should provide individual health checks for real servers & farms
Should allow to monitor protocol like HTTP, SMTP, POP, FTP etc.
Should allow to configure Customize health probes based on TCP & UDP parameters
Should provide flexible Script based support for complex environments & advance health
monitoring
7 Redundancy
Should support transparent failover between 2 Virtual Instances configured on 2 different units
Sl Parameter Specification
configuration synchronization
8 Security
Should support HTTP deep packet inspection (HTTP header, URL, and payload)
Should support bidirectional Network Address Translation (NAT) and Port Address Translation
(PAT)
Should able to detect & drop same Source port & destination port traffic
9 Application Acceleration
Sl Parameter Specification
Should Support SSL Offloading & Acceleration on same hardware to reduce number of equipment
in Data centre & save power / cooling requirement
Should support HTTP Compression technologies like GZIP & DEFLATE using dedicated hardware
chips
Should support 500Mbps hardware based compression from day one & upgradeable in future to
2 Gbps via software / license upgrade
Should use dedicated Hardware Card / Module for compression & not software based
compression
9 Management
Should support following Management Applications , Telnet/ SSH/ HTTPS/ Console/ SNMP
Sl Parameter Specification
Should support access control per virtual unit so each virtual unit can be managed by different
group without able to see config in other virtual unit
10 Quality of Service
Should have the capability to set the Differentiated Services Code Point (DSCP)
Sl Parameter Specification
License The antivirus software to protect 600 desktops windows /Linux and 10 servers
1 Features
Shall provide Domain based central management – and is able to organize and manage
computers in logical domains.
Sl Parameter Specification
Shall provide TCP/IP and HTTP support with latest Web technologies – ActiveX, ASP, PHP, CGI,
HTML.
Shall support pattern file roll-back – shall be able to return to past pattern file if there is any
problem with the new pattern file.
Shall be able to remotely deploy the Client software using the following mechanisms: Web- based
installation
Provide for central management console to centrally control desktop configurations, including
scanning and cleaning options
Shall monitor all desktops for virus activity in real time and maintain a log to provide a complete
picture and activity of virus protection in a corporate environment.
Shall provide one-stop Web-based console to ease the client software deployment, update and
upgrade in real time
Shall allow domain based management for simultaneous client configuration to implement and
enforce desktop antivirus policy.
Real-time lock down of client configuration – allow or prevent users from changing setting or
unloading / uninstalling the software.
Shall provide continuous Virus protection and able to perform updates regardless of whether the
client is connected to the management server or not.
Sl Parameter Specification
Shall be able to support automated attack-specific policy recommendations before a new pattern
file is available.
Shall be able to support remote deployment and execution of damage clean-up tools (Damage
Clean-up Services)
Includes POP3 scanning by providing real-time scan for Outlook Express, Eudora, and Netscape
mail
Able to perform different scan Actions based on the virus type (Trojan/ Worm, Joke, Hoax, Virus,
other)
Shall be able to scan only those file types which are potential virus carriers (based on true file
type)
• Warranty support
• Handholding Services
o Operations and maintenance services for the server and related infrastructure supplied and commissioned by the SI for the
application at the Data Centre and Disaster Recovery Centre.
The services shall be rendered onsite from the State designated premises. To provide the support for the police stations, sub-divisional offices,
district headquarters, ranges, zones, state police headquarters and other locations across the State where the software, hardware, and other
infrastructure will be rolled out, SI is expected to provide experienced and skilled personnel at each location. The SI shall develop a work plan for the
knowledge sharing as per scope defined in this RFP for use in future phases of the project.
• SI shall provide a comprehensive warranty and on-site free service warranty for 5 years from the date of completion of Phase-III.
• SI shall obtain the five year product warranty and five year onsite free service warranty on all licensed software, computer hardware and
peripherals, networking equipment and other equipment.
• SI shall provide the comprehensive manufacturer's warranty in respect of proper design, quality and workmanship of all hardware,
equipment, accessories etc. covered by the RFP. SI must warrant all hardware, equipment, accessories, spare parts, software etc. procured
and implemented as per this RFP against any manufacturing defects during the warranty period.
• SI shall provide the performance warranty in respect of performance of the installed hardware and software to meet the performance
requirements and service levels in the RFP.
• SI is responsible for sizing and procuring the necessary hardware and software licenses as per the performance requirements provided in
the RFP. During the warranty period SI shall replace or augment or procure higher-level new equipment or additional licenses at no
additional cost to the State in case the procured hardware or software is not adequate to meet the service levels.
• Mean Time Between Failures (MTBF) - If during contract period, any equipment has a hardware failure on four or more occasions in a period
of less than three months or six times in a period of less than twelve months, it shall be replaced by equivalent or higher-level new
equipment by the SI at no cost to State. However, if the new equipment supplied is priced lower than the price at which the original item was
supplied, the differential cost should be refunded to State. For any delay in making available the replacement and repaired equipment for
inspection, delivery of equipment or for commissioning of the systems or for acceptance tests / checks on per site basis, State reserves the
right to charge a penalty.
• During the warranty period SI shall maintain the systems and repair / replace at the installed site, at no charge to State, all defective
components that are brought to the SI's notice.
• In case any hard disk drive of any server, SAN, or client machine is replaced during warranty / AMC the unserviceable HDD will be property
of State and will not be returned to SI.
• Warranty should not become void, if State buys, any other supplemental hardware from a third party and installs it within these machines
under intimation to the SI. However, the warranty will not apply to such supplemental hardware items installed.
• The SI shall carry out Preventive Maintenance (PM), including cleaning of interior and exterior, of all hardware and testing for virus, if any,
and should maintain proper records at each site for such PM. Failure to carry out such PM will be a breach of warranty and the warranty
period will be extended by the period of delay in PM.
• SI shall monitor warranties to check adherence to preventive and repair maintenance terms and conditions.
• The SI shall ensure that the warranty complies with the agreed Technical Standards, Security Requirements, Operating Procedures, and
Recovery Procedures.
• SI shall have to stock and provide adequate onsite and offsite spare parts and spare component to ensure that the uptime commitment as per
SLA is met.
• Any component that is reported to be down on a given date should be either fully repaired or replaced by temporary substitute (of
equivalent configuration) within the time frame indicated in the Service Level Agreement (SLA).
• The SI shall develop and maintain an inventory database to include the registered hardware warranties.
• SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes, replacements and maintenance.
• If the Operating System or additional copies of Operating System are required to be installed / reinstalled / de-installed, the same should be
done as part of ATS.
• SI should carry out any requisite adjustments / changes in the configuration for implementing different versions of Application Software.
• Updates/Upgrades/New releases/New versions. The SI shall provide from time to time the Updates/Upgrades/New releases/New versions
of the software and operating systems as required. The SI should provide free upgrades, updates & patches of the software and tools to State
as and when released by OEM.
• SI shall provide patches to the licensed software including the software, operating system, databases and other applications.
• Software License Management. The SI shall provide for software license management and control. SI shall maintain data regarding
entitlement for software upgrades, enhancements, refreshes, replacements, and maintenance.
• SI shall provide complete manufacturer’s technical support for all the licensed software problems and/or questions, technical guidance,
defect and non-defect related issues. SI shall provide a single-point-of-contact for software support and provide licensed software support
including but not limited to problem tracking, problem source identification, problem impact (severity) determination, bypass and recovery
support, problem resolution, and management reporting.
• The manufacturer’s technical support shall at a minimum include online technical support and telephone support during the State’s business
hours (Business hours in State will be from 08:30 hours to 20:30 hours on all days (Mon-Sun)) with access for State and SI to the
manufacturer’s technical support staff to provide a maximum of 4 hour response turnaround time. There should not be any limits on the
number of incidents reported to the manufacturer. State shall have access to the online support and tools provided by the manufacturer.
State shall also have 24x7 accesses to a variety of technical resources including the manufacturer’s knowledge base with complete collections
of technical articles.
As part of the Handholding services to provide Operations and maintenance support for the server and related infrastructure supplied and
commissioned by the SI for the application at the Data Centre and Disaster Recovery Centre SI shall provide:
• The scope of the services for overall IT infrastructure management as per ITIL framework shall include 365x24x7 on site Monitoring,
Maintenance and Management of the server and related infrastructure supplied and commissioned by the SI for the application at the Data
Centre and Disaster Recovery Centre.
The business hours in State will be from 08:30 hours to 20:30 hours on all days (Mon-Sun). SI will plan these services accordingly. The SI shall
provide the MIS reports for all the devices installed in the Data Centre and Disaster Recovery Centre in format and media as mutually agreed with
the State on a monthly basis. Whenever required by State, SI should be able to provide additional reports in a pre-specified format. The indicative
services as part of this support are as below:
• IT Security Administration Services and Services for ISO 27001 and ISO 20000 compliance
As part of the Handholding services to provide Centralized Helpdesk and Support for end users at each location SI shall provide:
• The help desk service that will serve as a single point of contact for all ICT related incidents and service requests. The service will provide a
Single Point of Contact (SPOC) and also resolution of incidents. State requires the SI to provide Help Desk services to track and route requests
for service and to assist end users in answering questions and resolving problems related to the software application, network, Data Centre,
Disaster Recovery Centre, Client side infrastructure, and operating systems at all locations. It becomes the central collection point for contact
and control of the problem, change, and service management processes. This includes both incident management and service request
management.
• SI shall provide a second level of support for application and technical support at police stations, circle offices, sub-divisional offices, district
headquarters, range offices, Zonal offices, state police headquarters and other locations across the State where the software, hardware, and
other infrastructure will be rolled out.
• For all the services of State within the scope of this RFP, SI shall provide the following integrated customer support and help.
• Establish 16X6 Help Desk facilities for reporting issues/ problems with the software, hardware and other infrastructure.
• SI shall maintain and support to all client side infrastructure including hardware, networking components, and other peripherals.
• SI shall provide maintenance of Hardware, including preventive, scheduled and predictive Hardware support, as well as repair and / or
replacement activity after a problem has occurred.
• SI shall track and report observed Mean Time between Failures (MTBF) for Hardware.
• SI shall provide functional support on the application components to the end users.
• SI shall also provide system administration, maintenance and management services, LAN management services, and IT security
administration services.
As part of the Handholding services to provide software maintenance and support services SI shall provide:
• The Software Maintenance and Support Services shall be provided for all software procured and implemented by the SI. The SI shall render
both on-site and offsite maintenance and support services to State to all the designated locations. The Maintenance and Support Services will
cover, all product upgrades, modifications, and enhancements.
• Updates/Upgrades/New releases/New versions. The SI will implement from time to time the Updates/Upgrades/New releases/New
versions of the software and operating systems as required after necessary approvals from State about the same.
• Tuning of application, databases, third party software’s and any other components provided as part of the solution to optimize the
performance.
• The SI shall apply regular patches to the licensed software including the operating system and databases as released by the OEMs.
• Software Distribution. SI shall formulate a distribution plan prior to rollout and distribute/install the configured and tested software as per
the plan.
• Software License Management. The SI shall provide for software license management and control. SI shall maintain data regarding
entitlement for software upgrades, enhancements, refreshes, replacements, and maintenance. SI should perform periodic audits to measure
license compliance against the number of valid End User software licenses consistent with the terms and conditions of site license
agreements, volume purchase agreements, and other mutually agreed upon licensed software terms and conditions and report to State on
any exceptions to SI terms and conditions, to the extent such exceptions are discovered.
As part of the Handholding services to provide application functional support services SI shall provide:
• The Application Functional Support Services shall be provided for all software procured and implemented by the SI. The SI shall render both
on-site maintenance and support services to State from the development Centre in State.
• Enhancements and defect fixes. SI shall incorporate technological changes, and provide enhancements as per the requests made by State. SI
shall perform minor changes, bug fixes, error resolutions and minor enhancements that are incidental to proper and complete working of the
application.
• Routine functional changes that include user and access management, creating new report formats, and configuration of reports.
• SI shall provide user support in case of technical difficulties in use of the software, answering procedural questions, providing recovery and
backup information, and any other requirement that may be incidental/ancillary to the complete usage of the application.
• The SI shall migrate all current functionality to the new / enhanced version at no additional cost to state and any future upgrades,
modifications or enhancements.
• The SI shall maintain access controls to protect and limit access to the authorized end users of the State.
• The services shall include administrative support for user registration, creating and maintaining user profiles, granting user access and
authorization, providing on-going user password support, announcing and providing networking services for users and providing
administrative support for print, file, directory and e-mail servers.
• Service Quality
• Service Quantity
• Cost of service
The table below captures services, service levels and transaction details for each service.
1 Complaints
2 FIR
3 Registration of Vehicles
4 Arms License
2 days after
Issue of arms license Not Defined N Y
verification
6 Foreigner Registration
7 Verification requests
9 Security to VIP/Event
10 Surveillance
Government/Police
1 Details of criminals
The SI shall monitor and maintain the stated service levels to provide quality service to State. The SLAs (Service Level Agreements) are provided in
Vol-III to this RFP.
The Technical Details for CAS (State) Solution Stack 1 and Stack2, CAS (State) Offline solution,
CAS (Centre) Solution are provided in subsequent tables:
Proposed Description
Version
The Below list Solution by (include Support
and Original
is indicative Software major Provide
Year of Supplier
only Development features/ d by
Release
Agency services only)
Sun Java System
Web server Web Server 7.0 7.0 SUN HTTP Server SUN
Glassfish J2EE
Application Application Application
Server Server 3.0 SUN Server SUN
Operating Operating
System Solaris 10 SUN System SUN
Others
Reporting
Reporting engine Jasper Reports 3.7 Jasper Services
Email/Messagin Qmail
g Q-Mail 1.4 Community E-Mail Solution
Search:
Unstructured
data: using
openCMS search
features
Structured Data
MySQL &
Custom
application
Search Engine interface N/A N/A N/A N/A
Glassfish J2EE
Application Application
Portal Server Server 3.0 SUN Server SUN
Workflow Workflow
Engine jBPM 4.0 JBoss Engine
Proposed Description
Version
The Below list Solution by (include Support
and Original
is indicative Software major Provide
Year of Supplier
only Development features/ d by
Release
Agency services only)
Directory Sun Directory
Services Services 7.0 SUN LDAP SUN
Content
Management
DMS/CMS OpenCMS 7.5.1 OpenCMS System
Physical
Security,
Network
Security,
DB Encryption
(MySQL), DB
Access Controls,
Role Based
Access Control
(Custom
Developed),
LDAP (Sun
Directory
Security Services), N/A N/A N/A N/A
Identity
Management OpenSSO 7.0 SUN LDAP SUN
log4j, Custom
Built
application
Audit audit N/A N/A N/A N/A
Proposed Description
Version
The Below list Solution by (include Support
and Original
is indicative Software major Provided
Year of Supplier
only Development features/ by
Release
Agency services only)
Web and
Application
Web server IIS 6 Microsoft Server Microsoft
Web and
Application Application
Server IIS 6 Microsoft Server Microsoft
SQL Server
Database 2008 2008 Microsoft DB Store Microsoft
Others
SQL Server
Reporting Reporting
Reporting engine Services 2008 Microsoft Services Microsoft
Qmail
Email/Messaging Q-Mail 1.4 Community E-Mail Solution
Search:
Unstructured
data: using
openCMS search
features
Structured Data
SQL DB Search
Engine &
Custom
application
Search Engine interface N/A N/A N/A N/A
Web and
Application
Portal Server IIS 6 Microsoft Server Microsoft
Windows
Workflow Workflow
Engine Foundation N/A N/A N/A N/A
Proposed Description
Version
The Below list Solution by (include Support
and Original
is indicative Software major Provided
Year of Supplier
only Development features/ by
Release
Agency services only)
Services Directory
Windows
SharePoint
DMS/CMS Services N/A N/A N/A Microsoft
Physical
Security,
Network
Security,
DB Encryption
(MySQL), DB
Access Controls,
Role Based
Access Control
(Custom
Developed),
LDAP (Sun
Directory
Security Services), N/A N/A N/A N/A
Proposed Description
Version
The below list Solution by (include Support
and Original
is indicative Software major Provide
Year of Supplier
only Development features/ d by
Release
Agency services only)
Synchronizatio
n
Solution Custom Built N/A N/A N/A N/A
J2EE
Application Apache Application
Container Apache Tomcat 6.0 Foundation container
Proposed Description
Version
The below list Solution by (include Support
and Original
is indicative Software major Provide
Year of Supplier
only Development features/ d by
Release
Agency services only)
Proposed Description
Version
The below list Solution by (include Support
and Original
is indicative Software major Provide
Year of Supplier
only Development features/ d by
Release
Agency services only)
Glassfish J2EE
Application Application Application
Server Server 3.0 SUN Server SUN
Sybase IQ
Database Enterprise 15.1 Sybase ETL Sybase
Operating
System Solaris
Others
Reporting Reporting
engine Jasper Reports 3.7 Jasper Services
Search:
Unstructured
data: using
Alfresco search
features
Structured Data:
Sybase DB
Search
Engine &
Custom
application
Search Engine interface N/A N/A N/A N/A
Glassfish
Application
Portal Server Server 7.0 SUN HTTP Server SUN
Proposed Description
Version
The below list Solution by (include Support
and Original
is indicative Software major Provide
Year of Supplier
only Development features/ d by
Release
Agency services only)
Workflow Workflow
Engine jBPM 4.0 JBoss Engine
DMS/CMS Alfresco
Email/Messagi
ng NA
Physical
Security,
Network
Security,
DB Encryption
(MySQL), DB
Access Controls,
Role Based
Access Control
(Custom
Developed),
LDAP (Sun
Directory
Security Services), N/A N/A N/A N/A
Identity
Management OpenSSO 7.0 SUN LDAP SUN
log4j, Custom
Audit Built N/A N/A N/A N/A
ETL+Data
Quality Sybase ETL 15.1 Sybase ETL Sybase
11.13Annexure 11 – The Registers and reports presently in Use within the Department
The Registers and reports specific to the state in Hindi and English as practiced within the
department are placed here under. This should not be construed as exhaustive. It is made
available here for reference purpose only. SI will have the responsibility to finalise required
reports and registers based on the CAS (State) made available by NCRB with due concurrence
from the department.
11.14Formats of Registers and reports presently in Use within the Department (refer
Volume-1-A)
End of Document
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