E.

CRAIG DWYER
7 Barway Lane
Cumberland, Rhode Island 02864
(401) 333-4744 / (401) 258-1606 (Cell)
cde5ada0@westpost.net
SUMMARY OF QUALIFICATIONS
Results oriented executive with proven accomplishments in new account developmen
t and maintenance; customer relation management; new product/service introductio
n; territory development and expansion. Adept in establishing and implementing
sales/marketing strategies; overseeing sales and operational staff; ensuring opt
imal customer service. Knowledge of ISO, USDOT regulations, OSHA policies. Logi
stics and Transportation background and holds current CDL license with full endo
rsements. Communicate effectively with others at all levels. Strong leadership
, problem solving and decision making skills. Highly self-motivated; well organ
ized. Computer literate.
PROFESSIONAL EXPERIENCE
B&D Plastics, Inc., Johnston RI 2006-Company Closed 2/13/09
Flexible Packaging
SALES AND OPERATIONS MANAGER
Qualify and developed new accounts while servicing existing accounts on regular
basis. Writing up, processing, tracking and following up on orders. Responsibl
e for day to day operations including checking production, scheduling jobs, purc
hasing raw materials, maintaining inventories of work in progress and finished g
oods. Headed up logistics department. Responsibilities also included overseein
g billing and accounting departments.
Accomplishments:
a Increase sales in first year by 21%.
a Redesigned IT department and customer data base.
a Updated communication on order handling and acknowledgements.
a Maximized Customer Service by developing new successful strategies.
a Reduced freight cost by 18%

POLYTRADE INC, Whitinsville MA 2004-2006

Plastics Resins
SALES ASSOCIATE
Purchased virgin and scrap engineering and commodities resins from one customer
to sell to another. Developed new sources of suppliers from which to purchase f
rom by way of leads obtained thru the internet and referrals. Expanded customer
base of accounts to sell to through cold calling and sampling to customers in t
erritories of the South, Mid-West and Canada.
THE PLASTICS GROUP, Woonsocket, Rhode Island 1998-2004
Plastics Resins
ACCOUNT MANAGER
Manage Sales in New York, New Jersey and New England territory. Duties include:
generating new leads through cold calling and existing customer database; conta
cting injection and extrusion molding companies; setting appointments with engi
neers and purchasing; probing/fact finding; determining resin type of prospectiv
e customer; determining customeras ordering habits; developing and presenting t
echnical data package; discussing quantity needed, pricing, availability, and sh
ipping; building and maintaining relationships; providing samples for testing of
material; observing trial and test runs; obtaining technical feedback; negotiat
ing and closing sale; working with engineers to ensure proper machine settings a
nd cycle times; purchasing scrap material for reprocessing from customers; maint
aining driver logs; scheduling and routing trucks; complying with USDOT regulati
ons; monitoring ISO 9000 infractions and following up with corrective action rep
ort.
Accomplishments:
a Secured one of the largest accounts in company history ($1.5 million annually)
.
a Instrumental in developing customer data base.
a Streamlined procedures for order handling and response.
a Developed and implemented successful sales strategies.
PLYMOUTH ROCK TRANSPORTATION, Seekonk, Massachusetts 1996-1998
Transportation
TERMINAL MANAGER
Directed all sales and terminal operations functions. Duties included: intervie
wing, hiring, training, evaluation, motivating, supervising 23 drivers, mechanic
s, sales representatives, supervisors, support staff; overseeing pick up and del
ivery of freight, lead generation; new business development, logistic sales, tru
ck dispatching, freight distribution, inbound/outbound freight, damaged freight,
claims, clerical functions, preventative maintenance program, and repairs; main
taining profit & loss accountability; ensuring smooth work flow; monitoring mani
fest; directing/redirecting trucks/routes; selling logistic services to key acco
unts; accompanying sales representatives in field to resolve problems; negotiati
ng business, etc.; compiling reports; performing credit checks,
Accomplishments:
a Changed terminal from non profit to profit.
a Increased revenue and reduced cost up to 21% annually.
a Developed and implemented loss prevention program.
a Restructured routes; eliminated poor service areas.
a Received Safety Award for accident free miles.

CARRIER EXPRESS TRANSPORT, Woonsocket, Rhode Island 1990-1996

Local LTL Transportation
PRESIDENT
Co-founder of local LTL Transportation Company. Duties included: securing appro
priate documents from federal government regarding company rights; securing fina
ncing and company funding; performing accounts payable/receivable; billing funct
ions; overseeing sales, operations, community, government, and regulatory agency
relations; training new drivers.
Accomplishments:
a Grew business from zero to $3 million annual sales.
a Nominated for aEntrepreneur of the Yeara.
a Expanded number of employees from one to 27.
a Secured Workforce 2000 grant; introduced personnel to computers.
a Created billing program that included freight documentation, accounts payable/
receivable system.
B & W EXPRESS, Woonsocket, Rhode Island 1988-1990
LTL Transportation
VICE PRESIDENT OF SALES & OPERATIONS
Directed all marketing, sales, and operations functions for New England.
Accomplishments:
a Increased sales 27%.
a Developed and implemented driver sales and performance program.

EDUCATION
Bryant College, Smithfield, Rhode Island
Management Program
PROFESSIONAL MEMBERSHIPS
Cumberland Substance Abuse Prevention Task Force-Secretary
Boysa and Girlsa Club of Cumberland-Lincoln-Treasurer-Past President
Economic Development Commission-Past Chairman
CHS 2010 Building Committee
REFERENCES AVAILABLE UPON REQUEST