DENNIS C.

BURKE
Somers Point, NJ 08244
(C) 609-548-0582
dbe70556@westpost.net
http://www.linkedin.com/in/denniscburke
SUMMARY
Management professional with wide range of experience in Operations Management,
Business Administration, Employee Relations, and Customer Service with a focus o
n improving operational efficiency, profitability and client satisfaction.
CORE COMPETENCIES:
* Operations Management
* Communication Skills
* Team Leadership
* Planning & Implementation
* Profit and Loss
* Project Management
CAREER HISTORY
U. S. CENSUS BUREAU - NORTHFIELD,NJ 2009-2010
CENSUS OFFICE MANAGER
Directed and controlled all operational functions, resources and personnel in th
e local census office serving Atlantic, Cape May and Cumberland counties for the
2010 Decennial Census.
* Opened the new Northfield office and quickly developed a diverse team of over
70 office employees in 5 departments.
* Directed the recruitment and hiring of 1,600 field personnel for door to door
enumeration.
BLACK BOX NETWORK SERVICES (Formerly NEXTIRAONE & WCS) 2001-2007
BRANCH MANAGER / SENIOR OPERATIONS MANAGER
Directed all Operations in the Philadelphia region which included financial over
sight and Profit & Loss responsibilities. Led a team of Supervisors, Engineers a
nd Field Service Technicians providing installation, maintenance and technical s
upport for Voice & Data communications customers in NJ, PA & DE.
* Recipient of the 2001 "Senior Manager of the Year" award for overall service e
xcellence from a field of 24 national candidates.
* Led the team rated #1 national territory for Customer Service Metrics in 2001
& 2003.
* Team was rated #1 national territory for Gross Margin % in 2004, and #2 in 200
3.
* Exceeded operating profit margin objective by 5.3% in fiscal year 2007.
* Acted as a change agent and facilitated multiple restructurings to improve pro
ductivity, reduce cost and meet company financial goals.

WILLIAMS COMMUNICATIONS SOLUTIONS (formerly Bell Atlantic Meridian) 1997-20

01
DIRECTOR OF OPERATIONS
Managed a team of 105, focused on Small Business operations in NJ, PA and NYC. M
erged 3 regions into a single culture and productive team that exceeded regional
corporate objectives.
* Increased profitability, improved efficiency and reduced overtime costs by 3.6
%.
* Restructured the New York City branch. Implemented best practices, eliminated
subcontracting and generated a positive profit margin 4 months ahead of schedule
.
* Improved customer satisfaction and retention and reduced executive complaints
by 66%.
* Exceeded labor margin objectives by 13% in 2000 & 2001.
* Recipient of the 1997 "Sales Support Award" for cross-organizational teamwork.
BELL ATLANTIC MERIDIAN SYSTEMS (Formerly BELL ATLANTICOM) 1986-1997
PROJECT MANAGER / SERVICE MANAGER
Supervised a team of 13 field technicians providing service to customers in Sout
hern New Jersey which included 6 Casino / Hotels.
* Project Manager for the Taj Mahal Casino / Hotel Telecommunications installati
on from construction to opening. Managed the $4.5 million project on budget unde
r a very aggressive schedule.
* Established the first Small Business Installation Unit and grew it from 6 to 6
0 technicians in under 3 years.
* Four-time recipient of the annual President's Club Award for Excellence.
* Chairman of the Quality Improvement Process Management Team.
Professional Development
* Rutgers School of Business - Certificate in Project Management
* Rutgers School of Business - Certificate in Quality Management