CORE STRENGTHS

Business Administration Degree

Executive-Level Administrative Support
Internet Marketing Support
Desktop Publishing Skills
Organized/Detail-Oriented
Self-Motivated Individual
Independent Worker and Team Player
Manage Multiple Projects
Able to work in fast-paced environment and with deadlines
Excellent written and oral communication skills
EXPERIENCE
Virtually With You, Inc., North Beach, Maryland
President
January 2006 Present
* Provide all administrative/project support such as report/document/proposal pr
eparation, research, database management, email correspondence, phone communicat
ions, transcription, etc.
* Set up, manage and strategically use a shopping cart system to simplify and au
tomate tasks
* Format and distribute broadcasts (ezines/newsletters/announcements) and measur
e their effectiveness via link tracking and open stats
* Set up auto-delivery of e-books or free info-products
* Set up and completely automate online teleclass registrations - from registrat
ion to post-class follow up
* Set up and maintain blog posts for online strategy
* Assist with creating audio and written products and set them up to sell on a w
ebsite
* Support with attracting website traffic and list building activities
* Manage email-based customer service inquiries effectively
* Create and track affiliate programs
* Assist authors in the development and publishing of books/ebooks
KLS Computer Services, North Beach, Maryland
Freelance Computer Services
March 1994 January 2006
Provided desktop design and administrative computer support services to clients:
* Designed manuals, presentations and business graphics
* Created computerized design and layout for training manuals, newsletters, dire
ctory ads, flyers, invitations, programs, business cards, brochures, presentatio
ns, signs
* Designed proposals and reports
* Maintained bookkeeping records
* Maintained patient data records, perform medical billing submissions for non-p
rofit counseling facility
* Managed 2000-person Outlook database, generate e-mail announcements for semina
rs/workshops
Harmony, Inc., Bethesda MD
Desktop Publisher/Executive Assistant
October 1997 December 2008
Provided computer-publishing services on location and via telecommute:
* Brainstormed and implemented the move from a physically-located company to a v
irtual company in 2006 (saving Harmony $75,000 per year in expenses)
* Coordinated and implemented 360 degree feedback survey process and generated i
ndividual and project team reports to Harmony clients
* Managed government contracts with agencies such as GSA, CCR and Fed Biz Ops
* Managed and implemented proposal preparation process for Harmony consultants a
nd sub-consultants
* Handled computerized design and layout for all training, including training ma
nuals, PowerPoint presentations, business graphics, awards, certificates, brochu
res
* Organized and manage teams for online remote facilitation software (e-Wings)
* Maintained Harmonys website
* Provided IT support for office server
Office Manager
September 1990 October 1997
Managed office for Harmony, Inc.:
* Purchased office equipment and supplies
* Arranged travel and accommodations
* Coordinated schedules for staff meetings and retreats
* Implemented materials scheduling and delivery to clients
* Managed research, price comparison and maintenance of all computer hardware an
d software products
* Coordinated and researched startup of computerized network environment
* Provided support for pre-proposal, proposal and closing stages regarding prosp
ective clients
* Handled marketing mail-outs, training material edits
* Managed computer environment for entire office
The MacQuilliam Organization, Inc., Crofton, MD
Accounts Receivable and Accounts Payable Coordinator
August 1986 August 1990
Thomas P. Harkins, Inc., Silver Spring, MD
Accounts Payable Coordinator
July 1986 August 1986
BOSE Corporation, Lanham, MD
Branch Administrator
January 1986 July 1986
W.J. MacQuilliam & Associates, Inc., Lanham, MD
Secretary
June 1983 January 1986
EDUCATION/TRAINING
Prince Georges Community College, Largo MD, A.A. Business Administration, 1983
University of Maryland, College Park MD, 1984, courses taken
Montgomery College, Bethesda MD, 1989, courses taken
Catonsville Community College, Catonsville MD, 1989-1990, Computer Graphics/Desk
top Publishing
CompUSA Training Center, Rockville, MD, August 2004, HTML Fundamentals
Compumaster, December 2004, The Conference for Adobe Photoshop Users
Hot Skills VA Training, http://www.hotskillsvatraining.com/, Graduate
Professional Virtual Authors Assistant, http://yourauthorsassistant.ning.com/pro
file/KarenSchatz, Graduate
Assist University, www.AssistU.com, July-March 2006, Graduate of Virtual Assista
nt Training Program
SOFTWARE SKILLS
Windows OS, Microsoft Office Suite 2003/2007, Adobe PageMaker, Adobe Acrobat, Qu
icken, QuickBooks Pro, Internet Explorer, Mozilla Firefox, Therapist Helper, 1Sh
oppingCart.com, AWeber, Constant Contact, WordPress, TypePad