ELZANA TOSIC

808 Inwood Terrace

Fort lee, New Jersey 07040
Telephone: (347) 642-2952
E-mail: et55eb20@westpost.net
Work Experience
Cache Inc. (July 2007- May 2010)
New York, NY
Assistant Manager
*Managed a staff of eight personnel and partnered with human resources in the de
velopment of sales associates through proper interview protocol and on board tra
ining.
*Lead and assisted in the development of business through generating sales and m
anaged daily health of business as well as monthly.
*Created action plans and business strategies for missed opportunities.
*Updated store's Open-Sell book in order to raise conversion percentage.
*Followed through with special orders that were placed and ensured clients recei
ved their orders in a timely manner and resolved all prior client issues.
*Prepared End of Month paperwork for the business and worked on store budgets ac
cording to fiscal calendar and created associate schedules according to proposed
metrics and given matrix hours.
*Performed all store operations such as open shop and close shop, balancing of c
ash drawers.
*Prepared the store for corporate visits and executed corporate directives and v
isuals accordingly.
*Performed inventory for store bi-annually and maintained inventory control thro
ugh accurate processing of purchase orders.
*Assisted in the development of customer satisfaction and in the development of
great customer relationships by styling the customer according to her demands an
d needs.
Marji Construction Corp. (June 2009-October 2009) West C
hester, NY
Executive Assistant
*Performed all receptionist duties such as taking messages, setting appointments
for all clients and contractors and directed calls to appropriate personnel.
*Assisted in the development of construction projects as well as New York City P
arks Department projects by creating legal contractors, leases and all necessary
agreements.
*Worked carefully to prepare all necessary documentation and paperwork for super
visors, project managers and all leaders involved in project and filed all docum
entation accordingly.
*Performed payroll for employees through Quick Books and performed book keeping
duties.
*Created templates and spread sheets for necessary office filing and budget pres
entation.

Computer and other skills

*Microsoft Word, Excel and Power Point as well as basic knowledge of Quick Book
s and ACT along with Chart of Accounts.
*Self starter individual who can work independently and possesses strong organi
zational skills and is very detail oriented and precise.
*Can strive in a fast-paced environment and a hands-on individual with experienc
e on negotiating, multitasking and solving problems on the spot.

Education
Queens College, City University of New York (2004-2008)
Flushing,
NY
Bachelor of Arts in Media Studies/Communications
Bachelor of Arts in History
Minor in English
Minor in American Studies