Lauderhill, FL 33319 954.444.4404 rtd20c65@westpost.net SUMMARY Bilingual Application Developer with 9 years of in-depth experience developing quality Web and Desktop Applications. Skilled in a variety of languages and platforms. Demonstrated technical and organizational leadership, design, innovation, and planning. Widespread experience and knowledge in the Money Transfer business. Skilled at evaluating and generating solutions. Excellent interpersonal skills. Work well in teams and goal oriented problem solver. TECHNICAL EXPERTISE Databases: ORACLES, Microsoft SQL Server 7.0 Programming Languages: SQL, PL / SQL, SQL * Plus Operating Systems: Window NT, Unix Software Applications: Access, MS PowerPoint, Corel Draw, Excel and MS Word PROFESSIONAL EXPERIENCE Western Union, Sunrise, FL 2006 - Current Leader in global payment services. Senior Application Developer Responsible for designing, coding and managing the development of mid-large size systems. Completion of Flash, which reduced the time of creating a transaction by 50% and helped eliminate legacy system. * Develop new software, from designing to coding in multiple programming technologies. * Manage business requirements, assist with project plans and time estimates ensuring on-time and under-budget delivery of a variety of systems. * Provide support to legacy applications by designing new interfaces and coordinating the use of appropriate tools. * Integrate and customize 3rd party software for current web-based application. * Conduct ongoing maintenance and enhancements for our Vigonet and payors-related applications. * Perform browser tests, stress tests and other testing, as well as documenting new procedures. * Serve as Vigonet security administrator and ScrumMaster. Vigo Remittance Corporation, Sunrise, FL 2001 - 2006 A leader in the money transfer business which provides affordable and efficient money transfer. Application Developer 2004 - 2006 Responsible for coding and testing new features for the company systems, as well as conducting an ongoing support. Number of Vigonet agents switched, 2000. * Developed and designed new software * Gathered business requirements and time estimates for variety of systems. * Provided support to legacy applications * Developed enhancements for our in-house and partners' applications. * Ensured quality assurance was performed * Documented new systems and procedures. Bilingual Technical Support Specialist 2001 - 2004 Provided support for all the network agents and developed ticketing system which reduced the average time for completion of customer calls by 40%. * Supported Agents and Sales Representatives with our Point of Sale. * Led the development and implementation of a web-based Ticketing System, increasing efficiency by 50%. * Completed documentation and planned internal requirements gathering process for VIGONET project. * Performed debugging and testing for new software. * Worked with networking, operations and other development groups to provide support for daily operations. Portland State University, Portland, OR 2000 - 2001 A center of opportunity for nearly 28,000 undergraduate and graduate students. Web Developer Developed and maintained a web-based registration tool for the Engineering and Technology Management Department. * Designed and developed an online admissions application for new students applying for the Engineering & Technology Management program. * Formed a development team and led project for 12 months. Infografica, Quito, Ecuador 1998 - 1999 Director of Technical Services * Oversaw computer technical support for internal and external customers. * Coordinated and managed technical seminars for potential external clients. Universidad Catolica Del Ecuador, Quito, Ecuador 1995 - 1998 Computer Support Technician * Provided PC / Desktop support, troubleshooting and maintenance at the computer lab. * Prepared and taught computer courses for students and faculty EDUCATION & CERTIFICATION Master in Business Administration (MBA) with Concentration on Entrepreneurship, Graduation 2011 Nova Southeastern University, Fort Lauderdale, FL Master of Science (MS) in Engineering and Technology Management, 2001 Emphasis in Technology Development, Management and Analysis Portland State University, Portland, OR Bachelor of Science (BS) in Computer Engineering, 1999 6 year Computer Engineering Program (equivalent to the US Computer Science Program) to become Certifed Software & Computer Engineer in Ecuador Pontifica Universidad Catolica Del Ecuador, Quito, Ecuador ScrumMaster Certification, 2006