JEFFREY CHANG, SPHR

2077 Center Avenue, Apt. 14-G * Fort Lee, NJ 07024 * 917-628-8570 * jcee9c62@wes
tpost.net
Human Resource Management
Financial Services * Retail * Healthcare * Consulting Firms * Government * Not f
or Profit * Education
Dual Master of Arts degrees in Social Organizational Psychology and Counseling P
sychology/Consulting Practice
PROFESSIONAL EXPERIENCE
* Saved firms experiencing organizational change 6.4 million dollars, cumulative
ly, by streamlining operations and stabilizing infrastructures in workplaces req
uiring fluency in multiple languages, including French and Mandarin. Recognition
, rewards, and client relationship manager.
* Outgoing, effective communicator, and intuitive business insight. Engaging emp
loyee relations and high performance Human Resource Manager. Interpret / develop
policy and optimize business performance results. Excellent union/non-union med
iator in international and domestic contexts.
PROGRAM DIRECTOR
Professional Examination Service, New York, NY 2010 to present
Entrusted with historically largest company client: Pharmacy Technician Certific
ation Board (60,000+ annual exam candidates) as a subcontractor company to Pears
on Vue. Managed business partnerships and customer relationships to ensure quali
ty account and project management with IT, Statistics, Customer Service/AP, Prog
ram Staff, item writers and reviewers, and related subject matter experts. Overl
ooked quality control of exam application, construction/development, administrat
ion, scoring, and advisory services for client.
EMPLOYEE RELATIONS MANAGER
Pace University, New York, NY 2008 to 2009
Partnered with deans, general counsels, affirmative action officers, staff, and
faculty across the New York City and Westchester campuses to manage and strength
en labor and employee relations and commitment. Oversaw performance appraisal pr
ocess for client group of 2,100. Managed employee relations and compliance, tale
nt acquisition, exit interview process, new hire orientations, employee recognit
ion programs, union agreements.
* Analyzed results of labor customer service improvement survey and implemented
compliance programs to improve workflow across campuses, conduct due diligence o
n reductions in force, develop flex-time programs/policies and procedures, and e
nhance HR Intranet website design. Addressed CBA investigations.
* Trimmed costs associated with employee recognition program by 40%+ by reviewin
g internal and external benchmarks to determine what employees' value in an awar
ds program and selecting a vendor that better met employee needs while decreasin
g company costs.
MANAGEMENT CONSULTANT / GENERALIST
Independent Consultant, New York, NY, 2005 to 2008
* Employee Relations & Management Development Consultant, Equal Opportunity Empl
oyment Commission - Realized $650K in savings in 10 months on compliance and emp
loyee relations investigations.
* Diversity Relationship & Recruitment Consultant, Morgan Stanley - In one month
, saved $88K in diversity candidate retention.
* Performance & Rewards Coach, Catalyst Strategies Group - Led investigations an
d individual coaching sessions with high-potential clients struggling with produ
ctivity and wellness barriers.
* Operations Management & Total Rewards Consultant, McCoy Consultants - In 10 mo
nths, saved clients $75K+ in efficient, error-free, and compliant utilization of
operational capacity.
* Recruitment & Training Consultant, JP Morgan Chase/Bank of New York - Followin
g M&A activity, elevated retention metrics for a high turnover retail location a
nd captured $110K in cost savings in five months.
* Recruitment Consultant, Donna Karan - Following LVMH acquisition, cut full lif
e cycle recruiting expenses by $170K in five months.

JEFFREY CHANG Page Two

SR. HUMAN RESOURCE GENERALIST - 2002 to 2005
Company: Ohio Managed Health Corporation / Chang-Hua Workforce Developmen
t Center.
Provided employee relations, performance management, contracts, and EAP support
for 20,000 Ohio State University employees.
* Contributed to a $760K reduction in compliance costs associated with labor/emp
loyee relations/productivity concerns. The by-product is creating and designing
inaugural employee compensation/health benefits package to provide group and one
-on-one training on stress management and wellness.
Introduced HR productivity initiatives for the 4th largest workforce development
consulting firm in Taiwan.
* Boosted aggregate department productivity by 13% (a $780K gain) and increased
longevity of customer retention by 8.4% (a $640K gain). Realigned reporting rela
tionships, increased accountability measures, and reached consensus in performan
ce management, negotiation, and effective compensation.
HUMAN RESOURCE GENERALIST - 1997 to 2001
Company: York Occupational Advancement Center / Miriam Foundation of McGill Work
force Institute.
Managed HR program development for occupational/rehabilitative consulting fi
rm with 300 employees.
* Recouped $305K in operational expenses incurred through attrition and EAP refe
rrals by delivering programs to address workplace violence, conflict resolution,
and stress management.
Recruited to improve HR operational efficiencies across cross-functional, cross-
lingual and cross-business project teams for $3.5M not-for-profit foundation sup
porting rehabilitative, vocational, and residential services.
* Initiated skills training programs to improve morale during difficult engageme
nts; provided individual career coaching to escalate productivity, client satisf
action ratings, and career mobility.
EDUCATION
GPHR Certification, expected in 2010
SPHR Certification, 2010
Certificate in Professional Human Resource Management, Pace University, New York
, NY 2009, GPA: 3.90
M.A., Social Organizational Psychology, Columbia University, New York, NY, 2007;
GPA: 3.90
M.A., Counseling and Consulting Psychology, Ohio State University, Columbus, OH,
2005; GPA: 3.90
B.A., Applied Social Psychology, McGill University, Montreal, Canada, 2000; GPA:
3.50
PROFESSIONAL AFFILIATIONS
Member of: Society for Human Resource Management * Human Resources Association o
f New York * Organizational Development Network * Society for Industrial and Org
anizational Psychologists * Federal Toastmasters International
HIGHLIGHTS
* TQM/Lean Six Sigma Improvement
* Full Life Cycle Recruitment
* Payroll, Compensation and Benefits
* Diversity Staffing and Onboarding
* Reductions in Force (RIFS)
* Change Management
* HR Strategy
* Project Management and CRM
* EEO Employment Mediation
* Employee Mentoring Programs
* Talent Management
* Performance Management /
Goal Setting
* Training / Employee Development
* Employee Relations /
Communications
* EAP / Work-Life Balance Programs
* Employee Handbook / Interpretation
/ Development
* FMLA, ADEA, ADA, Title VII La
* FIRO-B/MBTI & 360 Assessments
* Intercultural Conflict Style Inventory
* Investigations and Compliance

HR Specific and General Technology Applications

People Click * People Soft * PC Recruiter * HRIS * People Admin * Kronos * Banne
r * Liberty Net * Webi * Sharepoint * Business Objects * GDW * Citrix * Quick Bo
oks * Advanced Excel * Access * ADP