KELLI J.

MONTEIRO
121 RUSSELLS MILLS ROAD
SOUTH DARTMOUTH, MASSACHUSETTS 02748
(C) (508) 441-8095
(H) (508) 997-4345
EMAIL: kmf031e4@westpost.net

EDUCATION:
Business Administration 1986-1990
Southeastern Massachusetts University, Dartmouth Massachusetts

Paralegal Certificate Program 2001

Northeastern University Boston, Massachusetts

ESTIMATING/PROPERTY TRAINING
Commercial & Personal Property Policy Coverage
Vale National Residential & Commercial Building Damage Estimating
a"
Xactimate Certification Program
Business Writing Skills ability to work accurately/efficiently in
fast-paced environment

Evaluating information against standards, analyzing data and

information

Knowledge of legal documentation.

RELEVANT EMPLOYMENT HISTORY:

OFFICE MANAGER / FIELD ESTIMATOR 2010 TO CURRENT

 LYONS DISASTER SPECIALISTS
DIGHTON, MASSACHUSETTS

ASSIGNED RESPONSIBILITIES:
a Run and operate the office while reporting to management.
a Opening and closing the office
a Scheduling technicians throughout the day
a Auditing all files
a Take inbound calls during normal business hours.
a Working with marketing team on mass email ideas.
a Keeping the account payable/receivable up to date and invoicing
all projects
a Answering after hour emergencies and dispatching to technicians.

OUTSIDE FIELD ADJUSTER 2007 - 2010

LIBERTY MUTUAL INSURANCE
DANVERS, MASSACHUSETTS

FIELD PROPERTY ADJUSTER NATIONAL CATASTROPHE TEAM 2006 a" 2007

OUTSIDE & INSIDE PROPERTY ADJUSTER NOVEMBER 2003 TO 2006
ST. PAUL TRAVELERS
MIDDLEBORO, MASSACHUSETTS.

ASSIGNED RESPONSIBILITIES:
*
Catastrophe Duty, frequent travel working with other affiliated
offices and states.
Demonstrate proficiency in first party estimating, investigation,
evaluation and negotiation
 *
Handle 1st party personal and commercial line property claims of
moderate complexity as assigned.
Complete field inspection of losses including accurate scope of
damages, photographs, written estimates and/or computer assisted
estimates.
*
Investigate and evaluate all relevant facts to determine coverage,
damages and liability of first-party property damage claims.
*
Establish timely and accurate claim and expense reserves.
*
Negotiate and convey claim settlements within authority limits.
*
Write denial letters, Reservation of Rights and other complex
correspondence.
*
Control damages through proper usage of cost containment tools.
*
Maintain an effective diary system and document claim file
activities in accordance with established procedures.
*
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where
applicable.
*
Identify and refer claims with MCU exposure to the supervisor.
*
Recognize when to refer claims to Special Investigations Unit and/or
Subro Unit.
*
Perform administrative functions such as expense accounts, time off
reporting, etc. as required
*
Provide excellent customer service to meet the needs of the insured
, agent and all other internal and external customers
 ADDITIONAL EMPLOYMENT HISTORY:

CASE ADMINISTRATOR 2002-12/2002

AMERICAN ARBITRATION ASSOCIATION
BOSTON, MASSACHUSETTS.

ADMINISTRATIVE RESPONSIBILITIES
*
All aspects of office management as it relates to the case
administration of over one hundred cases related to commercial,
business, consumer, construction and real estate law as it relates to
contracts, disputes and negotiation.

*
Maintaining cases from initiation to closing, insuring,
organization, maintaining deadlines, scheduling, as well as
maintaining open communication between parties arid attorneys.
Calendaring of due dates and deadlines, notifying and following up
with parties by correspondence and phone communication.
*
Assist, under the direction of attorney and business professionals
to establish scheduling order and insure they are followed and
completed.

*
Assist in preparation and drafting of briefs, memorandum, motions,
orders and awards with claims of less than $10,000 to over
$10,000,000

*
Maintenance of weekly and monthly case reports, detailing case
status and pending issues.
*
 Also assisted to develop and implement specialized case management
system, offering strategies and case management improvements arid
suggestions.

CASE ADMINISTRATOR FAMILY SERVICES 1997- JAN 2002

PEOPLE ACTING IN COMMUNITY ENDEAVORS
NEW BEDFORD MASSACHUSETTS

ADMINISTRATIVE RESPONSIBILITIES
*
Perform numerous responsibilities relating to the advocating,
community assistance and counseling to disadvantaged children and
their families, as it relates to housing, health, education,
employment, immigration and other pertinent issues dealing with legal
and personal implications.

*
Interviewing data collection, report and record keeping, advocacy,
collaboration with other community and statewide agencies and
services.

FINANCE AND PURCHASING ASSISTANT YEARS EMPLOYED 1989-1992

ALBEROX CORPORATION
NEW BEDFORD, MASSACHUSETTS

ADMINISTRATIVE RESPONSIBILITIES
*
Include but not limited to assisting purchasing and fiscal directors
with numerous tasks relating to accounting procedure, statistical and
report planning and preparation

*
Account reconciliation, payroll, and collection of data, prepare and
submit monthly purchasing and accounting reports Record and maintain
accurate record of account balances and summaries and perform and
submit all other necessary duties as required.