Professional Documents
Culture Documents
SUMMARY OF QUALIFICATIONS
Remarkably astute, dynamic, and tenacious professional, equipped with extensive
knowledge of principles and processes for providing customer and personal servic
es. Possess solid background in business and customer service operations, includ
ing assessing customer needs, implementing and meeting quality standards for cus
tomer care, evaluating customer satisfaction, and promoting products and service
s through marketing and sales. Competent team player capable of managing a numbe
r of diverse customer support functions. Demonstrated excellence in customer ser
vice and safety. Proficient in Microsoft Office Suite.
KEY STRENGTHS
- Customer Service and Satisfaction
- Communication and Interpersonal Skills
- Public Relations Management
- Safety Practices and Procedures
- Organizational Expertise
- Creative Problem Solving
- Leadership, Mentoring, and Team Building
CORE COMPETENCIES
COMMUNICATION SKILLS
- Ability to communicate well with the public, customers, and internal per
sonnel while developing and maintaining positive working relationships
- Proficient in identifying business and customer needs and delivering qua
lity services to appropriate audience
- Highly personable, with a polished, conservative, and professional image
CUSTOMER SERVICE SKILLS
- Effectual in building customer loyalty and brand preference in various i
ndustries
- Provide seamless customer service to ensure optimum satisfaction
- Maximize resources to ensure timely resolution of problems and issues
MANAGEMENT AND LEADERSHIP SKILLS
- Flexible and adaptable to rapidly changing schedules, frequently shiftin
g priorities, and high-pressure settings
- Accomplished in developing business-client relationships, through projec
t and customer relations management
- Thrive in fast-paced environments, and able to handle multiple assignmen
ts simultaneously
- Capable of applying sound and consistent judgment to support decision-ma
king processes
- Ensure compliance with industry law, regulations, and standards
- Reinforce consumer safety awareness and guidelines for products marketed
in various industries
PROFESSIONAL EXPERIENCE
EDUCATION
Bachelor of Arts in Advertising and Communications
LOYOLA UNIVERSITY OF NEW ORLEANS ~ New Orleans, LA
30 Credit Hours toward Juris Doctor
TULANE LAW SCHOOL ~ New Orleans, LA
PROFESSIONAL TRAINING
Snyder Healthcare Sales Training and Development Programs ~ Orlando, FL
- Selling Skills
- Management Training and Development
Freeport-McMoRan Marketing Program ~ New Orleans, LA
- Computer Applications
- Product Identification and Marketing
- Inside Sales
- Customer Service
ACTIVITIES
The Loyola Society ~ Loyola University of New Orleans
The National Audubon Society - BP Oil Spill
Animal Rescue for New Orleans