GILSON Redmond, WA 98052 wgf47998@westpost.net Home: 425-956-3171 Cell: 425-749-1073
Highly versatile technology executive and operations manager. Proven success i
n defining and deploying strategic business and organization systems that implem ent operation strategies. A competitive entrepreneurial spirit combining manage ment and business development skills with a track record of delivering results. Innovative in the design and execution of strategies that support revenue oppor tunities, building programs to exploit them. CORE COMPETENCIES: Management/Leadership: a Innovative leader with over 20 years experience leading cohesive, motivated re venue generating pre-post sales technical support teams. a Proven track record of developing Sales Support utilization metrics and polici es that resulted in increased revenue and decreased expenses. a Uncanny reputation for recruiting, training and retaining only the best team p layers. a Received Presidents Award for outstanding Leadership in 2008 at Captaris. Team Building: a Known for skills in successfully integrating disparate groups. a Successfully built three outstanding technical/solution teams at 3 different c ompanies. a Proven track record of building and leading effective teams with excellent man agement skills and the ability to motivate a world class Sales Support organizat ion. a Recognized by Senior Leadership for employee performance techniques and extrem ely high retention rates. Communications: a Persuasive communicator with well-developed, genuine presentation and negotiat ion skills. a Trusted advisor in all C level executive managementas short/long term organiza tional goals and objectives. a Exceptional leadership, organizational, oral/written communication, interperso nal, analytical and problem resolutions skills. a Pioneered critical, innovative communication lines between the Field and Corpo rate. Customer Focus: a Orchestrated numerous Customer Focus/Satisfaction programs that resulted in a substantial increase in customer retention. a aGo To Guya for all critical customer satisfaction issues. a Un-matched passion for Customer advocacy and service. PROFESSIONAL EXPERIENCE ASL LOGISTICS WORLDWIDE, INC DEC2009 - PRE SENT ASL envisions itself to develop into a fully cost-effective, reliable and integr ated International Freight Forwarding services to its valued clientele through a high level of professionalism and excellence of service provided by highly trai ned and motivated people and guided by the companyas corporate values. Operations & Program Director Collaborates with the Board to define and articulate the organizationas vision a nd to develop strategies for achieving that vision. Creates annual operating pl ans that support ASL Logisticsa strategic direction. Develops and monitors stra tegies for ensuring the long-term financial viability of ASL Logistics USA, LLC. Exceptional leadership ability to lead diverse teams of professionals to new l evels of success in integrated Air, Land and Sea Freight-related Services CAPTARIS, INC, BELLEVUE, WA MAR 2005 a" NOV 2009 Captaris, Inc. was a leading provider of software products that automate busines s processes, manage documents electronically and provide efficient information d elivery. Director of Sales Engineering and Services Directed a team of Sales Support Engineers to assist the Enterprise Sales team i n analyzing customer problems, consulting, and designing a fitting set of Captar is products, models and solutions to meet the needs of existing and potential cu stomers. This position generally requires the ability to interact with end user s and clients and work with a wide base of platforms and technologies. Also res ponsible for directing a team of Professional Services Engagement Managers respo nsible for driving and managing Professional Services Engagements throughout Nor th America. This entails the responsibility for the recruiting, management and career development of the engagement management staff. Developed and maintaine d time/activity tracking tool called the SE Activity Portal, to gather the activ ities of the Sales Engineers which helped Captaris measure and evaluate the acti vity from a number of different vantage points and also resulted in a 20% decrea se in expenses. Also developed an RFP/RFQ response template and product informa tion database which in turn cut the RFP/RFQ response time in half. CASABYTE, INC, Renton, WA Mar 2001 a" Feb 2005 Casabyte, Inc is a provider of Quality of Service Solutions that optimize monito ring and auditing of wireless networks, supporting a wide range of wireless stan dards such as TDMA, CDMA, GSM, GPRS, 1xRTT and EDGE. Director of Professional Services & Customer Support Administered all Customer Support functions with major customers such as AT&T Wi reless, Verizon, Lucent, Western Wireless, T-Mobile and Cingular. Responsible f or consulting practices in the areas of customized auditing, scripting, software development and OSS optimization plan, implementing and managing wireless netwo rkas end-to-end quality of service. Professional Services is responsible for pr actices such as Revenue Assurance a" Optimizing wireless networks to ensure real ization of full revenue potential; Network Operations a" Optimizing customer sat isfaction by proactively managing and auditing wireless networks; Network Engine ering a" Optimizing the delivery of cost-effective, centralized monitoring and a uditing of wireless networks. Attachmate CORPORATION, Bellevue, WA Attachmate is a leader in client-server communication products for IBM, HP, and DEC legacy systems, with worldwide distribution, sales and technical support ope rations. Vice President, Sales/Systems Engineering Jan 1994 a" Jan 2001 Responsible for the leadership, training, and performance of over 80 Sales Suppo rt Engineers. Planned and implemented a $10 million annual budget. Coordinated all pre-sales support resources including product development, engineering, and technical support. a Successfully built the systems engineering organization from 10 engineers in 1 994 to 80 in 1996, which contributed significantly in growing revenues from $50 million in 1994 to $350 million in 1996. a Defined a career development system and objectives that kept the organization trained and proficient in leading edge, and competitive technologies. Resulted i n a highly motivated field organization and a turnover rate of less than 4% duri ng times of low unemployment, numerous competitive opportunities and inflated sa laries. a Developed a results-oriented method of communication to quickly identify and r esolve field related sales or customer issues, resulting in increased customer s atisfaction, maximized revenue, and improved product feature sets for future sof tware releases. a Created critical third party technical relationships with counterparts from ot her industry leading corporations, such as Microsoft, Cisco, Siebel and BEA. Th ese relationships were critical to the corporate partnership strategy and result ed in a better utilization of the organizationas engineering resources. a Guided corporate transition from a product-focused sale to a solutions orienta tion, with increased emphasis on e-business solutions by developing the strategi c sales model for The Worldwide Sales Engineering organization. This initiative helped change the companyas image from an emulation company to an e-Business le ader. a Orchestrated the merger of two disparate Sales/Systems Engineering Organizatio ns into one cohesive team during key acquisition of DCA by Attachmate. Reduced the annual expense budget for the two organizations by $3 million. a Spearheaded Attachmateas venture into the Enterprise Application Integration ( EAI) marketplace.
United States Air Force
TECHNICAL SKILLS a Excellent understanding of Document Management, including scanning, imaging, f axing and printing solutions. a Solid understanding of the evolving technologies associated with the Web, Inte rnet, Customer Relationship Management (CRM) and Enterprise Application Integrat ion(EAI). a Solid understanding of the wireless standards such as CDMA, TDMA, GSM, 1xRTT, UMTS, VoIP, FoIP, IVR & GPRS. a Extensive knowledge in the SNA to TCP/IP convergence arena (DLSw, PPP/SLIP, IS DN, MPTN, etc) a Firm knowledge of the new Intranet/Internet technologies such as ActiveX, JAVA , XML, Browsers, FTP/NFS, Host Publishing, Sharepoint, MS/SQL, Web Servers, and application servers. a Experienced in bridge and router technologies, multi-protocol based systems an d Client/Server strategies.