D MBA MA 4680 Ave Del Este * Yorba Linda, CA 92886 402.680.9339 * wnd7a0b6@westpost.net
EXECUTIVE MANAGEMENT CONSULTANT & MANAGER
* Change Management - Practical approach to identifying change and transition ac tivities and outcomes * Organization Development - Incorporates results-drives techniques to build coo perative, timely results * Training & Development - Innovative training and learning practitioner and tho ught leader CAREER PROFILE Energetic, creative, and adaptable organization development, change management, and training professional. * Achieved recognition for successful collaboration with senior management to pl an and implement strategies for enhanced organizational culture, productivity, a nd employee involvement. * Proven ability to creatively identifying methods for improving staff and produ ctivity issues. * Recognized ability to incorporate innovative and problem-solving management te chniques into a diverse work environment and to build and support teams and team building outcomes. EXPERTISE Change Management * Wausau Insurance: Analyzed, designed, and implemented marketing, underwriting, and claim practices for the National Accounts division to meet the unique needs of large account customers with internal processes by increasing response time by 18% in the first year. Designed and delivered communication internally and ex ternally, and selected and facilitated Miller Heiman's Strategic Selling program to division staff of 250. * Mutual of Omaha: Consulted to subsidiary president and management staff around acquisition of regional risk management and eDiscovery firm. Analyzed workflows and recommended combined solutions. Wrote change management topics for newslett ers to address change and resistance. Facilitated culture assessment workshop. * Mutual of Omaha: Analyzed change management vendors, presenting recommendation to IT executives. Crafted companywide communication pieces for multiple audienc e participation. Designed and facilitated training workshops for executives, man agement, project managers, and designated staff. Designed and facilitated execut ive change management strategy workshops. Functioned as change management consul tant. * Mutual of Omaha: Worked with the vice president of IT's Testing Center, leadin g change management activities for communication, stakeholder identification, an d resistance. Created process workflows for existing three testing centers, and facilitated workshop with senior leaders to craft future companywide testing cen ter practices. Wrote communication documents for staff or as ghostwriter. Outcom e was to combine testing center activities for 150 people into one coherent IT u nit. Organization Development * Wausau Insurance: Analyzed, designed, and implemented the installation of two IBM high-speed printers in the policy distribution unit. Proposed cost-benefit a nalysis to executives. Evaluated large-printer options, and with IT and producti on support, selected IBM. Partnered with IBM and Wausau IT programmers to implem ent new software in existing software configurations. Refined printer output and assembly processes, and built in backup procedures for maintenance and high pro duction times. Outcome generated a 35% decrease in expenses and a 42% increase i n delivery timelines with improved service-level agreements. Supported imaging i nitiative. * Wausau Insurance: Using 5 self-directed production teams, analyzed workflow pr ocesses into a seamless production process that increased productivity by 30% an d reduced unit expenses by 28% in two years. * Wausau Insurance & Church Mutual: Under sales executive direction, created, de signed, and implemented new sales training programs to increase delivery of time -sensitive sales and product training content to sales representatives. Conducte d assessments and benchmarking, and interviewed cross-operational staff. * Church Mutual: Designed and implemented 360-degree feedback procedures for 750 employees. Designed and delivered training procedures to 70 executives and mana gers. Ghost writer for executive memos to staff on new performance evaluation pr ocedures. Identified resistant points in management, and coached leaders on proc ess issues to enhance comfort and acceptance. PROFESSIONAL EXPERIENCE California State University, Long Beach Long Beach, California Adjunct Professor Strategy & Policy 2010 Mutual of Omaha Insurance Company Omaha, Nebraska Management Consultant 2005 - 2010 University of Nebraska, Omaha Omaha, Nebraska Adjunct Professor Business Communication, Strategic Management, Strategic Market ing 2006 - 2010 Creighton University Omaha, Nebraska Adjunct Professor Management, Organization Development 2004 - 2005 Church Mutual Insurance Company Merrill, Wisconsin Organization Development Consultant/Trainer 2000-2003 North Farm Natural Food Cooperative Madison, Wisconsin Member of the Board of Directors 1997-2002 * President of the Board Wausau Insurance Companies Wausau, Wisconsin 1987-1998 Account Services Manager (1996-1998) Marketing Training and Development Consultant (1993-1995) Corporate Sales Trainer (1991-1993) Account Representative (1987-1990) EDUCATION Ed.D., Organization Development, University of St. Thomas, Minneapolis, Minneso ta Dissertation: Acting Ethically: The Experience of Top Leaders M.B.A.,Management, University of St. Thomas, St. Paul, Minnesota M.A., Education, St. John's University, Collegeville, Minnesota B.A., Philosophy, St. John's College, Camarillo, California ASSOCIATION & AFFILIATIONS Organization Development Network Academy of Human Resource Development (Member & Reviewer) Association of Internal Management Consultants (AIMC) - Board member Academy of Management (Member & Reviewer) CHANGE MANAGEMENT CERTIFICATION Prosci Change Management Methodology