Manager

____________________SUMMARY____________________
Professional with experience in organizational development, leadership training,
and communications. More than 14 years in managerial and leadership roles. Expe
rience includes analysis, organization, planning and consensus building abilitie
s with effective problem resolution, negotiation, and relationship management sk
ills.
____________________EXPERIENCE____________________
2002 to Present - Store Manager
Starbucks Coffee Company, Fitchburg, WI
Insured proper daily operation in 9 stores over a period of 8 years and have wor
ked with over 180 employees.
* Coached and mentored employees on business development, personal growth and pe
rformance management and have promoted 3 assistant managers, 2 store managers an
d several shift supervisors.
* Responsible for profit attainment, financial and operational planning, payroll
and employee performance creating high volume stores in the process
* Identified new methods for cutting operating costs while increasing services s
aving thousands of dollars yearly.
1995 to 2002 - Store/District Manager
Renaissance Coffee, Tustin CA
Monitored food cost budgets, menu specials, and cost controls. Assisted in marke
ting and merchandising of restaurant services. Collaborated on the management of
daily operations within the organization.
* Directly supervised 3 managers in other stores to ensure quality operations
* Directed team responsibilities on a daily basis
* Managed cash flow, prepared bank deposits and handled bookkeeping; authorized
payments
1994 to 1995 - Photography Assistant
Michael Vorhees Photography, Costa Mesa, CA
Directed activities of workers assisting in setting up photographic.
* Estimated and measured light level, distance, and number of exposures needed,
using measuring devices and formulas
* Selected and assembled equipment and required background properties, according
to subject, materials, and conditions
____________________EDUCATION____________________
Associate of Arts, computer science
Madison, WI, Madison Area Technical College
Completing courses in Business and Computer Technologies

____________________ADDITIONAL SKILLS____________________
* Management/Administration
* Leadership/Supervision
* Public Relations
* Leadership Development
* Maximizing Productivity and Profits
* Proficient knowledge of computers, operating systems, word, office, etc.
____________________LICENSES____________________
Accredited Food Safety Manager
The Certified Food Safety Manager examination is accredited by the American Nati
onal Standards Institute using standards set by the Conference for Food Protecti
on.
National Registry of Food Safety Professionals, Madison, WI
____________________AREAS OF EXPERTISE____________________
Directed customer relations, sales promotions, supplies ordering and equipment m
aintenance. Hired, trained and scheduled staff.
* Implemented customer follow-up strategies to increase referrals and profitabil
ity. Achieved strong, sustained revenue improvement. Increased customer loyalty
by 20%. All customers serviced increased orders by over 16.5% in one year.
* Received Manager of the Quarter award for highest revenues and earnings in Q1
FY05.
* Improved speed of service techniques coupled with customer service enhancement
s that have led to consistent year over year comps.
____________________TRAINING____________________
Situational Training Seminar
The Situational leadership Model is the most widely used leadership model in the
world today. Over the last four decades, this model has become the basis of the
most prevalent leadership system in over 700 of the Fortune 1000 companies. Hav
ing served as the common performance language, the benefit for organizations is
enhanced goal and role clarity based on more frequent and more effective convers
ations about performance
Situational Leadership, Huntington Beach, CA
2005
Increasing Human Effectiveness
Increasing Human Effectiveness (IHE) lays the foundation for self-management and
personal accountability.
Edge Learning Institute, Huntington Beach, CA
2005
____________________HONORS____________________
Sentinel Award
Graduated in the top 1/2 of 1% in Photography related classes.
Woodbridge High School, Irvine, CA
1993
____________________COMMUNITY INVOLVEMENT____________________
2009 - Store Manager
Starbucks Coffee Company, New Orleans, LA
Partnered with Habitat for Humanity amongst many other Non-Profits the leadershi
p from the Starbucks Corporation gathered in New Orleans to help clean up after
Hurricane Katrina. We painted, cleaned lots and provided support for the commun
ity hardest hit.