SEAN ROBERT DONOHUE

2039 ARCH STREET * PHILADELPHIA, PA 19103

(973) 202-8029 * sdf8ef64@westpost.net
PROFILE
Management professional with 10 years progressive experience. Played integral p
art in first time ever, On-Site Conversion Project for New York Daily News and N
ew York Yankees organizations. Effective communication and collaboration skills
used to build strong teams that perform at the highest level to exceed customer
s' expectations and maximize efficiency. Naturally approach situations with cre
ative solutions. Acute intuitive skills enable ability to plan for unforeseen s
etbacks quickly and efficiently, ensuring deadlines met and customer satisfactio
n remains intact. Strong technical skills include MS Office 2007 Suite, specifi
cally Word, Excel, PowerPoint, and Access.
PROFESSIONAL EXPERIENCE

Micro Products International, Paterson, NJ 2000 - Present

DIRECTOR OF OPERATIONS (2009 - Present)
* Manage team of five supervisors who head major departments; provide guidance,
training, coaching, and motivation; set and review performance standards and pro
vide feedback.
* Handle all interviewing, hiring, counseling staff, and when necessary, termina
ting personnel.
* Ensure adequate staffing levels are in place to meet daily service levels; coo
rdinate hiring of temporary staff as needed.
* Review daily functional production reports and perform quality checks based on
total output.
PROJECT MANAGER (2007 - 2009)
* Supervised 20 employees for NY Daily News and NY Yankees On-Site Conversion Pr
oject, digitizing and archiving entire collection of negatives (mostly 35mm film
).
* Maximized production and efficiency by creating media batch processing and tra
cking software.
* Collaborated with off-shore data entry team daily.
* Developed and implemented incentive-based program to reward superior productio
n.
PRODUCTION SUPERVISOR (2003 - 2007)
* Implemented off-shore data-entry program that increased company profit by 75%.
* Created and updated weekly schedules for 25-50 employees.
* Submitted daily functional production reports containing information on job cr
iteria and employee productivity to improve reporting and increase managerial re
adiness.
* Cleaned all equipment regularly, ran systems diagnostics (when applicable) and
performed preventative maintenance monthly.
SERVICE MANAGER (2001 - 2003)
* Supervised technicians' daily routines using Nextel two-way radios, updating s
ervice timeline hourly.
* Worked with customers and vendors, processing service requests and ordering pa
rts.
* Conducted daily functional production reports, managing multiple calls, produc
tion of technicians' and status of parts.
EDUCATION
Oswego State University, Oswego, NY 2000
Bachelor of Arts and Sciences - Major: Broadcasting and Mass Communication, Dean
's List 1998-2000
SKILLS
Language
* Proficient in Spanish.
Technical.
* Expert using PaperFlow, PaperVision, Alchemy, and Adobe Suite, specifically Ph
otoshop.
* Working knowledge of online measurement platforms.
* Excellent online research skills.
Professional
* Extensive client relationship management experience.
* Expertise in project execution and vendor management.