Suzanne Ray

5572 Massey Station Rd * Bartlett, TN 38134 (901) 379-1543

srf9a1ca@westpost.net
(901) 240-2997
Objective: To obtain a challenging position where my management, sales, written
and communication skills are effectively used to improve operations and contribu
te to company profits.
Skills: Outlook, Windows 2000,Ms Words for Windows, Database Management, Word Pr
ocessing, Spreadsheets such as Excel, 10 key, Data Tracking, and Marketing Train
ing.
Experience: Top Dollar Loans
Memphis, TN
Customer Service Representative
Aug. 09 to Present
* Sharing the responsibility of month-end financial reports
* Executed daily operations of assigned company
* Reviewed delinquent account records to determine which customers were contacte
d for collection of overdue accounts.
* Analyzed applicants' financial status, credit and property evaluation to deter
mine feasibility of granting loans.
* Responsible for the daily balancing of store accounts for accurateness.
* Responsible for all daily bank deposits to insure funds' availability.
* Responsible for opening new accounts.
* Responsible for field calls and repossession of property on delinquent account
s to help prevent company loss of profits.
Old World Funding Olive Branch, MS
Loan Origination Feb. 07 to Mar.08
* Interviewed applicants and requested specified information for loan applicatio
n.
* Analyzed applicants' financial status, credit and property evaluation to deter
mine feasibility of granting loans.
* Analyzed credit information to determine risk involved in lending money to com
mercial customers and prepared report of findings.
* Identified problems, diagnosed causes and determined corrective actions.
* Described credit risk and amount of loan profit.
* Approved loans within specified limits and referred loans to loan committee fo
r approval.
* Ensured loan agreements were complete and accurate according to policy.
* Maintained high standards of excellence.
AAA Cash Fast Horn Lake, MS
Asst.Manager Dec.03 to Jan.06
* Executed daily operations of assigned company.
* Consulted with clients to determine their needs and priorities.
* Maintained high standards of excellence.
* Identified problems, diagnosed causes and determined corrective actions.
* Demonstrated effective leadership and encouraged team concepts.
* Expedited communication between upper level management and general personnel.
* Prepared collection statistics reports for management.
* Solicited recommendations from employees on ways to improve efficiency.
* Updated and documented work procedures.
* Demonstrated skillful communication and negotiation skills.
* Assisted subordinates with collection activities in difficult cases.
* Opened new accounts.
* Recommended telephone techniques used by collectors.
* Reviewed delinquent account records to determine which customers were contacte
d for collection of overdue accounts.
* Helped customers complete loan applications.
Paralegal Assistant Memphis, TN
Paralegal Assistant\Student Aug.01 to Jan.02
* Helped in preparation of investigating the facts of cases and ensured that all
relevant information was considered, identified appropriate laws, judicial dec
isions, legal articles, and other materials that were relevant to assigned cases
.
* Collaborated on analyzing and organized information, organized and tracked fil
es of all important case documents, and made them available and easily accessibl
e to attorneys.
* Assisted in preparing informative and explanatory material on laws, agency reg
ulations, and agency policies.
Complete Customs Memphis, TN
Cashier Aug.99 to May.01
* Answered customer questions.
* Investigated and corrected errors, following customer and establishment record
s and using calculator and computer.
* Opened new accounts.
* Successfully handled necessary steps for customers to complete their purchase,
including credit card and check verification as well as in store financing.
Education: Strayer University Memphis, TN
Associate of Applied Art Degree Major: Human Resources Management May.12
State Technical Institute Memphis, TN
Real Estate Certification May.98
References: Available upon request