NICOLE YIN LING YEUNG

1818 31st Ave

San Francisco, CA, 94122
Home no: 415-661-6873
Cellular no: 415-613-8375
E-MAIL: nyf9e180@westpost.net
Professional Experience
Bank of America San Francisco, CA 4/02-Current
Executive Assistant
**Provide the clerical / administrative support for a mortgage executive in the
mortgage department
**Serve as a liaison for the loan center, the title company and the customer
**Manage a heavy calendar to schedule and plan for meetings, conference calls an
d appointments for builders, realtors, business partners and customers
**Assist in coordinate mortgage projects which require documents scanning photo
copying, editing and revising documents
**Prioritize large volume of loan files with a high degree of precision and atte
ntion to detail in a deadline-driven environment
**Review loan documentation to ensure completeness and compliance with regulator
y requirements and order the credit reports.
**Organize, maintain and update the electronic database for customers through Ac
cess and Salesforce
** Serve as back up support for other administrative duties in the office
** Handle heavy volume of phone calls for customer inquiries
**Prepare PowerPoint presentation for homebuyer workshops
**Maintain up-to-date expense reporting
**Notarize the loan documents at the borrower?s signing
Teller
**Balanced daily teller work according to established policies
and guidelines

Charles Schwab San Francisco, CA 10/00-10/01

Mutual Fund Operation Specialist I (Temp-to-permanent position)
**Worked as a clearing specialist to make dividend distributions to clearing cor
respondents on the clearing sub accounting system, reconcile dividend payments,
trouble shooting dividend payment issues

Providian Financial Company San Francisco, CA 10/98-2/00

Research & Reconciliation Associate
**Researched customer credit card accounts and credit bureaus
disputes
**Used considerable judgment in making necessary adjustments on accounts
Account Maintenance Associate
**Filed and sorted incoming documents for retrieving the
written, phone and requests via microfiche
Education
City College of San Francisco San Francisco, CA 2/04
**California Real Estate Certificate (in process)
GPA: 4.00
San Francisco State University San Francisco, CA 1/95-8/98
**Bachelor of Science degree in hospitality management
GPA: 3.50
**Graduation with Cum Laude Honor
License
**Notary Public (Commission# 1670228)
Award Received
** The national dean list
** The member in golden key national honor society
Activities
** is a fellowship coordinator for the career fellowship in Cumberland Chinese P
resbyterian Church
** was the vice president in Chinese Language club
**was the secretary in thanksgiving fellowship in Canaan church
** was the active member in Hospitality Management Association
Qualifications
**Effective communicator; Fast-learner; Detail-oriented ability and follow up; P
roblem Solver; Detail-oriented ability with ?can do? attitude
Skills
**Microsoft Word, Excel, Outlook, PowerPoint, Adobe and salesforce
**Expertise in Internet Research
**Speak fluently in English, Cantonese and Mandarin