SUSAN LEE

Workforce Planning. Talent Acquisition. Team Leadership.

Succession Planning. Global Mobility. Employee Engagement and Performance Cons
ulting.
Strategic, growth-oriented leader with a reputation for delivering fresh perspec
tives, offering keen assessments, and providing hands on guidance in the design,
development, and execution of innovative human capital processes that produce b
ottom-line impact in the core areas of employee relations, recruiting, complianc
e, and "people management."
Diverse experience integrating HR best practices, leadership teams, business obj
ectives and organizational culture to achieve the organization's mission, vision
, culture, values, and strategic priorities. Track record exemplifies a high lev
el of competence and performance in human resource management, training and deve
lopment, recruiting, and retention.
"My role is to maximize human capital to drive high performance" - accomplished
by gaining an in-depth understanding of client environments, services, and marke
t climate and directing HR services to enable success of the business.
CORE VALUE OFFERED:
* Strategic Planning & Tactical Execution * Performance Management, Feedback,
& Coaching
* Recruiting Life Cycle, Compliance, & Reporting * Mentoring, Motivating, & E
mpowering Staff
* Sourcing, Engaging, & Integrating Talent * Employee / Leadership Developme
nt & Education
* Needs Assessment & Collaborative Consultation * Fiscally Responsible Budget
Management
EXPERIENCE & ACCOMPLISHMENTS
AFFILIATED COMPUTER SERVICES, INC. (ACS), Atlanta, GA 1998 to 2010
ACS, a Xerox company, is a global leader in business process outsourcing and IT
services with over 70,000 employees and $6.6 billion in annual revenue worldwide
.
Operations Director (2008 to 2010)
Recruited to lead human resources projects in partnership with senior executives
, business development, and sales teams. Predicted future business needs and ali
gned healthcare line of business with HR resources and developed roadmaps for st
rategic objectives. Identified top talent and consulted Chief Operating Officer
and senior executive team on acquisition and divestiture management.
ENTERPRISE IMPACT:
* Oversaw HR service delivery to Medicaid Management Information Systems (MMIS)
contracts, ensuring continuity of service, executing recruitment strategies, and
directing budget for largest MMIS contract.
* Led merger and acquisition (M&A) processes covering the identification of top
levels of management and key staff; development of retention, separation, and co
mmunication strategies; and integration of HRIS systems.
Human Resources Business Partner (2006 to 2008)
Recruited to provide executive leadership with guidance and support on successio
n planning, performance management, compensation, cost reduction, and talent dev
elopment and rotation for all business lines in the Southeastern region and the
Government Healthcare Services business line, covering a total of 15,000 employe
es. Directed staff of nine.
ENTERPRISE IMPACT:
* Implemented shared services delivery model. Directed the transition of Governm
ent Healthcare Services business line to corporate shared services.
* Developed and implemented mentorship program for Government Healthcare Service
s business line, which identified emerging leaders and resulted in promotion of
30% of participants into executive-level positions.
* Instituted performance management initiatives including an activity-based comp
ensation program for hourly and salaried staff, resulting in 16% increase in pro
ductivity.
* Identified and deployed global sourcing options and successfully managed displ
aced and new employee transition, talent acquisition, workforce training, and re
gulatory issues.
30 Mill Pond Road * Roswell, GA 30076 * 404-409-1772 * slf9e270@westpost.net
SUSAN LEE Page 2 of 2
Vice President, Human Resources Outsourcing (2003 to 2006)
Chosen by Senior Vice President, Human Resources Outsourcing to own the directio
n of outsourced HR services for Delta Airlines. Crafted new recruitment and rete
ntion strategies, revamped learning and development processes, and integrated wo
rkforce planning with sourcing tactics into talent management function. Recruite
d and directed staff of 16 across recruitment, compensation, relocation and expa
triate management, and learning and development disciplines covering 68,000 staf
f members.
ENTERPRISE IMPACT:
* Oversaw governance, risk management, and compliance across respective HR servi
ces for Delta Airlines.
* Drafted talent management roadmap via the identification of key roles that ali
gned key talent, performance, and organizational goals.
Vice President, Human Resources (Rockville, MD & Atlanta, GA) (2000 to 2003)
Selected to create new HR pathways and draft new recruitment and retention strat
egies, employee relations, compensation, and performance management functions fo
r the Government Services Group line and expand HR delivery to all ACS business
lines in the Northeastern United States covering 15,000+ employees.
ENTERPRISE IMPACT:
* Developed and managed strategic and measurable HR infrastructure in the contex
t of business strategy. Streamlined and maximized HR delivery for the line of bu
siness including the largest healthcare outsourcing contracts in ACS history - T
exas Medicaid Healthcare Partnership (TMHP), and the Georgia Healthcare Partners
hip (GHP) servicing 3,500 employees.
Director, Employee Relations (1998 to 2000)
Promoted to identify issues, ensure compliance, and implemented best practices f
or recruitment, training and development, employee relations and governance. Bu
ilt strong partnerships with executive staff to ensure management and employees
worked together to achieve business goals.
ENTERPRISE IMPACT:
* Provided human resources leadership by championing business goals; recruiting
and placing high performing candidates; ensuring successful on-boarding of new e
mployees; identifying and coaching emerging leaders; and providing guidance on e
mployee relations issues including post-acquisition transition, disciplinary act
ion, and termination proceedings.
AMERICAN RED CROSS (ARC) - NATIONAL HEADQUARTERS, Washington, D.C. 1993 to
1998
ARC, a not for profit charitable organization, delivers disaster relief, shelter
, and other humanitarian aide through 700+ national chapters.
Director, Human Resources
Recruited to deliver effective human resources solutions to key business issues
while delivering guidance to training and development, management, and temporary
staff.
Early Career: Held positions of increasing scope and responsibility from recrui
ter to human resources manager for Blue Cross Blue Shield of the National Capita
l Area and Student Loan Marketing Association. Received the Blue Cross and Blue
Shield President's Award and the American Red Cross Tiffany Award for excellence
in service and management.
EDUCATION & AFFILIATIONS
Bachelor of Arts in Sociology, TRINITY UNIVERSITY, Washington, D.C.
Member - Society for Human Resources Management
Certifications - SMU Executive Management and Leadership, Employment Learning In
novations (ELI) Instructor

30 Mill Pond Road * Roswell, GA 30076 * 404-409-1772 * slf9e270@westpost.net