________________________________________

Duane Cadotte________________________________________
12 Spencer Rd. Candler, NC 28715 Phone: (828) 242-3275 dcfa267c@westpost.net
CAREER SUMMARY:
Mission-focused and disciplined military veteran with strong organizational and
interpersonal skills. Seasoned trainer and administrative professional committe
d to superior customer service. Expert in defining customer needs, providing so
lutions and exceeding expectations. Ambitious and highly productive with the ab
ility to creatively solve problems and achieve organizational objectives.
- AREAS OF EXPERTISE -
LEADERSHIP SUPERVISION CUSTOMER SERVICE TRAINING & DEVELOPMENT
PROFESSIONAL EXPERIENCE:
Airport Sales Agent/Trainer April 1996 a" Sept. 2008
Express Jet/Continental Airlines
Fletcher, NC
a As a Sales Agent, worked reservations for domestic and international ticket sa
les. Worked on ramp with inbound/outbound aircraft, which involved guiding airc
raft to arrival gate, servicing aircraft cabin, downloading and uploading baggag
e at a fast pace, de-icing during winter operations and performing an airstart t
o start engines. Kept abreast of constantly changing government regulations for
the airline industry. Gained expertise in the areas of ticketing, baggage claim
s, cargo sales, airport check-in of customers, inspecting documents for internat
ional travel and ground operations for the aircraft. Became proficient at creat
ing itineraries for domestic and foreign travel and setting pricing.
a Trained new hires and current employees. Taught training classes in Houston at
corporate headquarters to groups of 10-15 students on baggage, reservations and
EZR (Windows-based software program) reservations. As designated EZR Trainer,
conducted training for new hires in 15 cities and trained existing employees in
EZR throughout the workday with customers present at the ticket counter. Travel
led for periods of up to two months at out of town in stations short of help.
a Mentored many new employees and co-workers and encouraged them to take pride i
n their work and in the company, to give great attention to detail and provide o
utstanding customer service.
a Manned Onepass reward desk and travel agent help desk for one year. Assisted
travel agents in solving problems with hotel bookings, car rentals, and airline
bookings with all major airlines.
a Excelled in Station controls class, which taught how to execute daily sales re
ports which were sent to the corporate office. Prepared reports on cargo sales.
Reported station sales for two years with continuing responsibility when anoth
er agent was on vacation.
a Performed job with great attention to detail and superior customer services, o
ften in stressful situations. Learned all aspects of Northwest Airlines reserva
tions system, including reservations, pricing, ticketing, baggage claims and car
go sales.
Business Owner Aug. 1992 a" May 1996
Sword & Shield Book Fairs
Brooksville, FL
a Presented book fairs at Christian Schools which the schools used as fund raise
rs throughout the Southeast United States.
a Grew customer base to 43 schools with schools on a waiting list.
a Handled all aspects of business, including maintaining sufficient inventory of
products, managing budgets and coordinating book fairs with schools.
a Achievement: Held over 40 book fairs each year with sales of $150,000.
Third Grade Teacher/Band Teacher Nov. 1981 a" June 1992
Hernando Christian Academy
Brooksville, FL
a Taught third grade and high school courses in a summer school setting.
a Began a band program and saw it grow to two performing groups.
a Directed the elementary school choir in two annual performances.
a Led weekly chapel services and handled all music, short devotionals and schedu
ling guest speakers from local ministerial community.
a Taught after school private lessons on all instruments.
Reservations Sales Agent July 1988 a" Jan. 1991
Eastern Airlines
Tampa, FL
a Served as a Reservation Sales Agent for domestic reservations and ticket sales
.
a Assisted customers in solving problems with hotel bookings, car rentals and ai
rline bookings with all major airlines.
a Learned all aspects of Easter Airlines reservations system, including reservat
ions, pricing and ticketing
Duane Cadotte Page 2 of 2 dcfa267c@westpost.net
a Conducted marketing surveys for Eastern Research to businesses and individuals
.
a Maintained current knowledge of government regulations for the airline industr
y. Gained expertise in the areas of ticketing and pricing.
a Continuously improved business process, performance and productivity.
Enumerator/Crew Leader Sept. 1988 a" Aug. 1990
U.S. Census Bureau
Brooksville, FL
a As Crew Leader, led a team of seven employees tasked with contacting door-to-d
oor residents of five counties verifying addresses.
a Executed final documents and sent to Census Bureau. Followed up by contacting
individuals who did not mail back their census forms.
MILITARY SERVICE:
United States Army 1971 a" 1974
Ending Rank: E-4
a Served 11 months in Vietnam repairing navigational radar for up to 35 aircraft
in high-pressure environment.
a Achievement: Earned Bronze Star for Vietnam Service.
a Security: Top Secret Clearance.
EDUCATION AND TRAINING:
Medical Billing and Coding Certification a" July 2009
Western Carolina University
Cullowhee, NC
GPA: 95.47 / 100
Bachelor's Degree - 1980
Oral Roberts University
Tulsa, OK
Major: Religious Education Minor: Sacred music
Avionics Radar Repair
U.S. Army Signal School
Ft. Monmouth, NJ
Twenty students started eight-month course, with only three completing it. Gradu
ated at the top of the class while also being promoted to E-4.
TECHNOLOGY SKILLS:
Proficient in Windows XP 2000, Microsoft Word, Excel and PowerPoint.
Proficient in System One, Sonic and World Span Reservation software.