RESUME

Mark A. Bailey
636 Redgate Ave, Apt. 2
Norfolk, VA. 23507
(757) 876-5921
mba6e534@westpost.net
Qualifications
* Have over 5 years experience as a fiber-optic splicing technician.
* Have worked in retail & customer service fields for over 20 years, including s
ales and management.
* Due to my work background, I am very detail-oriented, and believe in getting t
he job done right
the first time. As a manager at Sentry and Southland, daily reports had to be
accurate to be accepted.
* I have flourished in both team environments and individual results-driven posi
tions. While at Sentry,
coordinated MDA charity drive with employees to achieve increased contributio
ns. While at GEICO,
exceeded 40% monthly sales productivity in an inbound call environment.
* I have a record of accomplishment. I achieved membership in the GEICO Sales Ch
airman's Club in 2001 with over 690 sold policies.
* I am a results-oriented individual. In 12 years of leadership at Sentry Servic
es location, my store
inventory was short only 3 times -- this in a high shrink area.
* I have demonstrated the ability to interact well with people. At GEICO, I was
formally recognized on multiple occasions for providing excellent custom
er service to current/potential clients.
Experience
Verizon Communications, Hampton, Virginia (2004-2010)
Cable Splicing Technician
Participated in the construction of the fiber-optic communication network, to in
clude splicing of
cable, testing, diagnosing, and repairing problem fibers. Managed supply room, a
dvised supervisor of needed materials.
*Was rated as 'exceeds requirements' on the quality of my work by supervisor in
2009.
* Over 5 years experience in pole climbing, which included pole climbing school.
Long & Foster, Virginia Beach, Virginia (2004-2004)
Realtor
Trained for transactions involving the selling of real estate.
* Passed the Virginia state exam for Real Estate principles and obtained a real
estate license.
Geico
Sales & Customer Service Counselor, Virginia Beach, Virginia (1998-2004)
Licensed to sell & service auto insurance policies. Took incoming calls from pot
ential clients to sell insurance policies to them; helped current policyholders
to make changes to their policies to include taking payments, provide counsel on
coverage(s) needed, accept payments.
*Achieved membership in Geico's Chairman's Club in 2001.
*Passed the Virginia state exam for Property & Casualty and obtained that licens
e in 1998.
*At one time or another, held licenses in PA, MD, OH, DE, DC, WV, NC, WA, AZ, CA
, and VA.
SCI
Memorial Counselor, Hampton, VA. (1997-1998)
Assisted individuals in establishing their individual & family burial arrangemen
ts, to include burial spaces, memorial plaques, and opening & closing grave serv
ices.
Southland Corporation, Virginia Beach, Virginia (1996-1997)
Store Manager
Prepared daily deposits & sales reports; maintained & ordered inventory; schedul
ed personnel;
interviewed potential employees.
*Managed a high sales volume store near Virginia Beach Courthouse.
*Received sales bonuses for exceeding sales expectations.
Sentry Services, Suffolk, VA. (1981-1996)
Store Manager
Prepared daily deposits & sales reports; maintained & ordered inventory; schedul
ed personnel;
interviewed & hired potential employees; documented personnel performance issues
up to and
including termination of employment.
* In 12 years of managing, experienced only 3 inventory shortages in a high-shri
nk area.
* At 22 years of age was promoted to Store Manager; at that time the youngest pe
rson in company
to attain that position.
* Managed the location at a time when there were underground gas tank leaks pres
ent, resulting in
my monitoring of levels of gas in the ground until such time that risk no l
onger posed a hazard.
Education
Booker T. Washington High School
General Diploma