Molly Sullivan

PO Box 3669, Estes Park, CO 80517 home: 970-586-3858 cell: 970-443-1803

ms6d79fc@westpost.net

Human Resources / Payroll

Qualifications
a Excellent management skills and experience, focusing on a high sense of respon
sibility and attention to detail, while working to cultivate an environment wher
e all staff feel valued and contribute to the common goal of customer service an
d satisfaction.
a History of reducing staff turnover and increasing staff return through improve
ments in employment culture by stressing the value of employee contributions to
the experience of each guest and to relationships with other employees.
a Experience in the hospitality industry, demonstrated record of honesty, confid
entiality, and trustworthy judgment in sensitive Human Resources situations. Al
so experienced in Benefits Management in different companies with PayChex, ADP,
JD Edwards, and MAS 90 Payroll Systems. Ability to learn new systems and progra
ms quickly and competently.
a History of effective use of problem-solving skills, especially in employee rel
ations. Known for fairness, integrity, and ability to listen and offer counsel
in a variety of situations. Qualified and experienced in performing Manager-on-
Duty responsibilities and in training staff for Manager-On-Duty positions.
a Demonstrated record of excellent communication and listening skills, natural t
eaching and leadership skills, and an ability to work with people from diverse c
ultures and backgrounds and train staff effectively by organizing data and infor
mation and presenting it to people in a clear, understandable manner.
a Known as a person with a friendly, but also professional, nature who has a gen
uine desire to help people attain their greatest potential and use that potentia
l to perform their jobs in the best possible way. Also known as a person who ca
n be relied upon in acruncha situations, and can coordinate and complete tasks o
n time and within budget limitations.

Significant Work Accomplishments

a As Human Resources Manager and Director at three different resort properties i
n Estes Park, Colorado, I was responsible for recruiting, hiring and training ne
w employees for year round and seasonal positions. I worked to lay a foundation
with new employees in the areas of company policies and procedures, safety prac
tices, sexual harassment policies, drug testing and background check policies, a
nd customer service, then worked with department heads and supervisors to build
on those foundations with the specifics for each department. I also trained supe
rvisors and department heads on hiring, discipline, and termination practices in
cluding the importance of documentation, avoiding interviewing pitfalls, and imp
rovement of leadership and management skills.
a I served as Payroll Administrator in each resort, and was responsible for admi
nistration of payroll and benefits such as vacation, sick, and holidays for sala
ried and hourly employees. I organized and maintained all employee records and
files. I dealt with unemployment claims as they came in, and was involved with
several disputes with former employees over the outcome of the unemployment clai
ms, leading in most cases to successful defense of the resortsa position in the
dispute.
a I managed Workeras Compensation claims and files at the Holiday Inn, Estes Val
ley Resorts and at The Stanley Hotel. I was responsible for investigating the c
laims, filing the correct forms in a timely manner, and worked with the insuranc
e companies and the injured employees to return them to duty, in some instances
a modified duty, as soon as possible. I was also responsible for Benefits Admin
istration in the resorts, making sure employees understood their eligibility sta
tus and benefit options.

Employment History
The Stanley Hotel a" Estes Park, CO
Director of Human Resources / Payroll Administrator May, 2008 a" September, 200
9
a Member of the Grand Heritage Hotel Group, The Stanley Hotel is a 100 year old
hotel featuring 138 rooms, a dozen rented villas, and numerous banquet and meeti
ng venues. 75 year round employees, 170 total employees in summer (high seaso
n).
Estes Valley Resorts - Estes Park, CO
Human Resources Director / Payroll Administrator August, 2006 a" June, 200
7
a Three properties: Lake Shore Lodge and Conference Center, Lake Estes Inn & Su
ites, and The Aspen Lodge. Combined total of approximately 160 rooms and cabins
, 50 year round employees, 130 total employees in summer (high season).
Holiday Inn - Estes Park, CO
Human Resources Manager / Payroll Administrator February, 2002 a" April, 2006
Payroll Administrator May, 2001 a" February, 2002
Administrative Assistant June, 1997 a" May, 2001
Assistant Guest Services Manager April, 1996 a" June, 1997
Guest Services Representative September, 1995 a" April, 1996
a Holiday Inn and Conference Center, 150 rooms, 17,000 sq. ft meeting space, 75
year round employees, 120 total employees in summer (high season).
Bus Driver (Part-time), Good Samaritan Village a" Estes Park, CO March, 2010 -
Present
Lifeguard-Swimming Instructor, Estes Valley Aquatic Center a" Estes Park, CO Au
gust, 2010 - Present
Bookkeeper, Wonderview Condominium Association - Estes Park, CO October, 2001
a" December, 2008
Shuttle Driver, Estes Park Shuttle a" Estes Park, CO June, 2007 a" December, 2
007
Visiting Professor of Old Testament & Hebrew, Nazarene Theological Seminary - Ka
nsas City, MO
1993 a" 1995
Instructor in Old Testament & Hebrew, Central Baptist Theological Seminary - Kan
sas City, KS
1988 a" 1993
Associate Pastor, First Baptist Church - Lebanon, IN 1980 - 1984
Foods Supervisor, Purdue Memorial Union a" Lafayette, IN 1974 - 1975

Education
1974 BS Purdue University, West Lafayette, IN. Degree in Restaurant, Hotel and
Institutional Management, now called Hospitality and Tourism Management.
1980 MDiv Master of Divinity a" Christian Theological Seminary, Indianapolis, IN
. Degree led to ordination in American Baptist Churches, USA.
2003-2008 Successful completion of Certified Human Resources Executive course.

Additional workshops taken and/or taught throughout the years on subjects of: L
istening Skills, Harassment Training, Conflict Management, Leadership Developmen
t, Employment Law, Human Resources Management, Employee Training, Payroll Manage
ment, Employee Benefits, Building Relationship Skills.

References
Bill Almond, former General Manager of Holiday Inn, Estes Park, CO. Now Director
of Sales & Membership, YMCA of the Rockies. Known for 15 years. 970-586-3341,
x6030. BAlmond@ymcarockies.org
Amy Rissler, Co-Worker at Holiday Inn and Estes Valley Resorts. Known for 13 yea
rs. 970-586-1773. Amyrissler@aol.com
Eric Rose, Commander of Estes Park Police Department, Estes Park, CO. Personal
friend, known for 10 years.
970-586-9110.
Michael Crabbs, Business Associate, Estes Park, CO. Known for 13 years. 970-23
2-5191. mike_susan_crabbs@msn.com
Jim Redman, Treasurer of Wonderview Condominium Association, Estes Park, CO. Li
ves in Tulsa, OK. Known for 6 years. 918-496-8887. james.redman@ey.com
Randy Davis, Executive Director of Good Samaritan Society a" Estes Park Village,
Estes Park, CO. Known for 1 year. 970-577-7700. rdavis@good-sam.com