PIER L.

CHIARADIA
319 WEST KINGS HIGHWAY, AUDUBON, NJ 08106
856-672-9042; pcfcb5ae@westpost.net
Driving profitable performance/loyal customer satisfaction from a management lev
el in the Food Service Industry through maintaining maximum efficiency and super
ior accountability of field service operations.
Sales/Marketing Vendor/Customer Relationships Safety/Compliance / Training
Service Operations Management Budget/Operations/Cost Controls Profitability/Asse
t Management
SELECT ACCOMPLISHMENTS:
* Used JD Edwards systems to routinely have technicians audit equipment at custo
mer locales to minimize company losses, and verify and recover company assets, r
educing shrinkage by close to 100%.
* Developed and implemented territory-wide preventive maintenance (PM) programs
for coffee equipment in 600+ locations throughout tri-state area, including such
chains as Applebee's, Chick Fil-A, IHop, and Sunoco, maintaining maximum effici
encies and integrity of product.
* Negotiated cost-effective, reliable 3rd-party service agreements to extend cov
erage areas outside of five metropolitan areas, thereby maintaining cost-effecti
ve and consistent service standards. This effort reduced billable charges by ov
er 60%, addressing a company-wide problem that had been costing $3 million per y
ear.
* Provided ongoing training to Sales representatives to increase percentage of s
uccessful installations on new customer accounts, as well as to Service represen
tatives to maximize installation efficiencies and increase service productivity
on various models and makes from more than six equipment manufacturers.
PROFESSIONAL EXPERIENCE IN COFFEE, VENDING & FOOD SERVICE COMPANIES:
Director of Service Operations (PA/NJ/MD) Ellis Coffee, Philadelphia, PA - 2004-
2005
* Developed preventive maintenance (PM) program for national chain accounts
* Scheduled all installations and removal of equipment of both new and existing
customers
* Purchased all equipment as well as negotiated with all major beverage manufact
urers
* Streamlined equipment used to reduce parts to control cost with sales buy-in
Regional Field Service Manager (PA/NJ/DE), Sara Lee Coffee and Tea, Bensenville,
IL - 2001-2003
* Recruited and trained sales/services teams that scored highest in company test
ing at 92% average
* Directed daily sales/service activities, safety compliance, meetings and commu
nication for 15+ employees
* Designed dispatch center layout and identified cost-effective incentives to im
prove customer service results
* Confirmed inventory, Profit/Loss for 5 branches, with recognition "Lowest Shri
nkage, 4th Quarter, 2002"
Territory Manager, Aramark, Pennsauken, NJ - 1998-2000
* Exceeded company goals by achieving 92% in route retention of business.
* Accomplished business plan with $1,800/mo. gross profit of new business genera
ted per sales rep.
* Supervised and trained 3 sales representatives and 2 sales routes to perform o
utstanding customer service
* Scheduled all new accounts on to routes to maintain maximum efficiency and pro
fitability of each route.
OTHER PROFESSIONAL EXPERIENCE:
Speech and Language Specialist (NJ), Bellmawr School District, Bellmawr NJ - 200
5-2010
Evaluated and classified students with speech and hearing impairments, communica
ting and collaborating with both parents, teachers and the Child Study Team. Pr
ovided speech therapy, maintained and recorded therapy logs as required by state
mandate. Scheduled and managed case load of over 70 students in 3 schools
EDUCATION/PROFESSIONAL DEVELOPMENT:
B.A. - Speech Education/Speech and Hearing Handicap, New York College, New Palt
z, NY
HR (Recruitment, FMLA, Sexual Harassment/Customer Service Classes, Sara Lee
Franklin Covey Time Management Seminar, Aramark, Pennsauken, NJ
JD Edwards software for fixed assets. Sara Lee Coffee & Tea and Ellis Coffee Co
mpany